Jeff. M and Mario were awesome Great service - friendly Wonderful experience Front desk kids are nice too - Esteban Sherrie thank you ! read more

They are not very good communicators. My vehicle took longer then I had originally thought. when I went to pick up my vehicle no one talked to me and I just paid my deductible. When I got in my car the old parts and pieces of my car were in the way back of my car. I was surprised, I guess I'm to junk my old parts. What has happened to customer service? read more

Juvon was a pleasure to work with. Made sure I was updated and even when we hit a problem he made sure it was taken care of

This business has poor communication with customers and within the business. I went here to have a mirror replaced, Justin wrote a work order I received one call back a month later then nothing. When I called him he didn't answer. I called the front desk to have someone else look into it for me and they would not help me. It seems they are not a team at all and the customer is not a priority. I feel unappreciated as a customer and will not be taking my business here again. Very disappointing and unprofessional. read more

We hit a deer and had our vehicle towed to AutoPark Collision Center. It has been a week and a half, and they still haven't done an estimate for the repairs. It also took over a week for the Collision Center to provide pictures of the vehicle and its damages to my insurance company. These unnecessary delays are prolonging a significant inconvenience for my family. I will update this review after our business with AutoPark Collision Center is completed. read more

These people are a bunch of crooks. I wished I had read the reviews before taking my trunk there. They do horrible work that they do not stand behind. A plus sized dude was our contact person there. He's zero smart and acts like he understand nothing. Clueless guy that needs a new job. Basically caught him in so many lies. Called him out on them now he will not return calls. Beware. They act like they are part of the dealership. They are NOT. You know it's bad when even the dealership tells you don't go there.. looks read more

I highly recommend using Fayetteville AutoPark Collision Center! The service is friendly and helpful and the work is outstanding! I have never been disappointed with this business. read more

BEWARE of this place. If you have insurance tow a car here for an estimate and you sign that tow slip better read the fine print. When these guys repaired our vehicle they overcharged for new parts but used lkq used parts to repair our vehicle. I wouldn't take someone I didn't likes vehicle here much less refer anyone here. Take not you've been warned they don't do good job not honest and will use whatever the cheapest used parts from lkq to fix your vehicle and charge you for new parts. Lots of great shops around but this sure ain't one read more

Completely disappointed with this place! Disgusted! Customer service is terrible (Pray you don't end up with Lisa coordinating your repairs) After hitting a deer on 9/21/16, I had my 3 month old Tahoe towed to Fayetteville Collision Center because of my positive previous experience with Chevrolet of Fayetteville when I purchased my Tahoe there. Thinking I would get the same great service I had just experienced. After 24 days I got my Tahoe back today. Just a side note, my insurance appraiser estimated 6 days to repair my Tahoe. Oh, the videos the other reviewer talked about...I received 3 in the 24 days it was there. 2 of the 3 were pretty much the same as far as progress. Now, I will say the work looks good. I don't see any problems with the repairs. When I got there to pick up my Tahoe, I was asked for payment and to sign a form and handed the keys. There was no explanation of service, no one walked me outside to the car for a walk around to ensure I was pleased...nothing! It was like give me your $$ here's your keys-now go. I can say for 100% certain, I will NEVER make the mistake of taking a vehicle to Fayetteville Collision Center AGAIN. read more

Some one rear ended me and my bumper needed replacing. Fayetteville Collision Center was able to give me a quote the same day it happened and were very quick in repairing the damage. They did a full body inspect to make sure the frame was ok, too! One small problem came up with the paint and it took 1 extra day but they were very communicative about it and it was the only snag in the whole process. It was still very fast and well done! I dropped it off on Monday and got it back on Thursday! I was so happy! read more

I've waited a long time to do this review but it is all good. A former employee "Kaleb" called me and told me that he needed me to give my purchase of a 2018 Tundra a good Review. In the balance was the Presidents award for the dealership. In return he promised me a detail on my current 2007 Honda which it badly needed. Working in marketing earlier I appreciate his effort. The result is this review for the Body department who did the detail. I want to thank Jared Murphy who ultimately did the detail. Outstanding job Jared. Hope you are well wherever you are because it has be over a year. Thanks to Bryandon Llyon the Body shop manager at the time. Your efforts have lead to a lot of more good business to you because I have had my Accord repaired there and it will be back. Also I have accident on my Silver 2018 Tundra and it is in your shop right now. Take care of her for me and thank you for all you do.Justin is my Representative up there now. Ed Bird read more

I had a right front tire blow out, at night, Sept 25, sending me off the road, causing right front quarter panel damage, as well as damage to the wheel and brush guard of my F-150. I had my truck towed there on 09/28/2021. Today is Dec. 24th, almost three months later. My truck is still there, despite many promises that "it will be ready soon", "we found another problem", "we're understaffed", etc. My frustration with the Autopark Collision Center is their lack of communication. Although they have my cell number and e-mail address, virtually all communication has been initiated by me. There have been few communications from them, despite the promise of a weekly update. This is the first, and last, time I will use this facility. Is this their standard operation procedure? Am I expecting too much from them? Has anyone else had a similar level of being ignored? I have great insurance with Farmers Insurance, payment should not be an issue, and I realize my deductible is my responsibility, although I hardly consider it "money well spent". Perhaps I am being unreasonable, expecting the same level of courtesy that I extend to others. Anyway, Merry Christmas to all ! Hopefully, I will have my truck back sometime before New Years Day, 2022. Or by St. Patrick's Day. Surely before the Fourth of July. read more

Mark Johnson offered exceptional service on my auto repair. Would highly recommend to anyone. read more

This is the longest I've owned a car (7 years) so I wanted to do some work on it. I got a paint touch-up and the detailing work done. They did a great job. I get a ton of compliments on how clean my car is. It feels like new! Very friendly staff. read more

The Fayetteville collision center went above and beyond my expectations. I was able to get an estimate without an appointment and it was free. Jordan was very helpful and answered all my questions. Once the repairs started, I was updated on the repairs through video. Justin and Lisa let me know what was going on through the whole process. My vehicle looked like I was never in a collision. I also I asked for a full detail, which made my vehicle look like new. The last time I saw my vehicle that clean is when I bought it. If I ever was in another collision or need a detail I will definitely go back to the Fayetteville collision center. I highly recommend this place. read more

I had my mustang convertible repaired here and they were GREAT! Justin kept me in the loop every step of the way. The job was completed ahead of schedule and my car looked better than it had when I bought it. I wouldn't take my cat anywhere else! read more

Greatest people in the world to repair your vehicle. They will make sure it's done right the 1st time. The Claims Adjuster Mark Johnson is the best. Let's you know exactly what is going one with your vehicle the whole they have it. Highly recommend. read more

Super prompt, curteous and simple process from start to finish! Highly recommend anyone who needs body work to let these guys do the job. Chuck and Justin and everyone else are professional, equipped with great communication skills and detailed auto knowledge. You'll be 100% satisfied with their work. Thank you so much! read more

Called for a price quote on a windshield. I told him I wanted the basic windshield. His price was $400 MORE than the Safelite price quote.

CUSTOMER SERVICE STINKS. They communicate via email only! When you call them you leave a message. The inside of my car smelled like paint for days until I cleaned, sprayed it and drove with windows open. I picked up my car with out talking with anyone or getting a final inspection. They also tell your insurance company first that the car is complete without talking to you first and then call you the next day. I had questions once they left me a message that car was complete and I never got call back. I will not ever use them again! If something come up wrong with my car that was part of the repairs, I would have my lawyer call and deal with them. read more