Brought my SLK280 in as it was just stalling out when sitting at a stop sign or redlight. It would also shut down and restart within one second while driving. Dropped my car off after speaking with Reg at the front desk who made me feel like family. Tim called a couple of hours later asking if I could leave the car for the weekend and I let him know I needed it for work the next day but could make arraignments if necessary. They diagnosed the possible problem as the crankshaft sensor, called me with the estimated cost to replace it and had it ready that afternoon. Can't say enough about how comfortable they made me feel and the smiles it put back on my face while driving the last three days. We own three cars, the Benz and two BMW's and now have a new shop. read more

D & E Quality Service - My ride and daughters BMW in the background. - Auto Repair Near Me - Raleigh, North Carolina

Had to get a State Inspection, and D&E were friendly, careful and helpful. It was clear that their customers were all long-term and all that came in while I was there were known by name. This doesn't happen if they've not been careful and fair about their service and pricing. Enjoyed my visit there , and if I had a Mercedes I'd go there for sure. read more

Pretty disappointed in the pricing and the lack of care of my vehicle while it was there. Had starter issues in my 2016 Honda and was overcharged by $300. When I picked my car up, everything in my trunk was soaked, wet, and mildewed. Like, someone there didn't close it properly or left it open. They never said a word either. Checked to make sure my trunk didn't have any leaks and it doesn't; so they clearly didn't take care of my vehicle when it was in their possession. read more

This review is long overdue! I purchased a 2000 Acura RL back in early 2009. On the recommendation of a close friend that has used D&E for years, I called to get a price for changing the timing belt because they specialized in Acura and I wanted the Acura brand parts. I usually talk with Jason Vallas and he is an encyclopedia when it comes to cars. I have been going to D&E ever since. I was looking for another used vehicle earlier this year. D&E inspected three cars for me and gave me the facts. Two flunked - I'm driving the one that passed and I am very happy with the purchase. One more positive note - We had the Acura in for an oil change at a quick station a couple of weeks ago, and were given an estimate to change 3 belts that they stated were cracking (to the tune of $95 each). We took the car to D&E today for a/c service, and Jason checked out the "cracked' belts. He said they looked like they were new and had, in fact, been changed not too long ago by them. Honesty is worth far more than the price...you'll not be disappointed in this business. read more

I've been going to D&E for almost 25 years. They are always professional, reasonable, and trustworthy. In fact, my husband and I recently bought a third Acura partly because we knew we could continue to use D&E as our mechanic. We never go to the dealership unless the repair is warranty-related. This week, I needed a quick fix for something and could only get it done on Monday since I was traveling the rest of the week. Even though D&E was swamped and had a person out sick, they found a way to fit me in. And they were gracious and professional about it (like always!). I can't say enough about how much I appreciate and trust these guys! read more

I have been taking my 2000 Mercedes to D&E for several years now due to a friend's recommendation. Tim is always fair and very helpful in determining any issues I have, and telling me what my car really needs (vs dealers always recommending what my car does not need!). They are flexible with my schedule, and never make me feel like I am an idiot when it comes to explaining what's going on with my car. They make me feel like I am part of a team! I would not take my Mercedes anywhere else! read more

At the suggestion of Duty Tire, (they are limited on Mercedes repairs, but highly recommended). I recently I took my car to D & E Quality Services for some repairs, including a PSE pump that Leith Mercedes diagnosed as faulty. Tim and his team of Mercedes mechanics quickly deduced that the PSE pump was working just fine. The problem was a broken door switch and a blown fuse to the PSE pump. A repair less than $75, whereas Leith charged me a diagnostic fee of $105 and a repair bill $1200 - $1500 for the non-functioning PSE pump. Tim is also redoing Leith's work... replacing a brake light assembly kit that Leith replaced and "fixed" @ $572 repair fee. D & E has my forever business. Tim... the owner, a former mechanic at Leith has had his shop since 78'. He is fair, honest and as woman walking in with an expensive car to repair, I trust him not to rake me over the coals. His fees are reasonable @ 1/3 - 1/2 of the dealer cost. I will bring Tim and his team my Mercedes until the wheels fall off that car...but, they would be able to repair that as well read more

Absolutely the best. Honest, knowledgeable, and fairly priced. My wife and I have been bringing our cars here for maintenance and repairs for over 10 years, and we actually make car purchases based on the brands serviced by D and E. read more

So my car broke down in Wilmington and I was forced to take it to the dealer there. The entire time I was finding the dealer, I kept wishing I had Jason's home phone. This shop is super. We have two Mercedes that we get service here. They really go the extra mile. Probably the most professional people I deal with on a regular basis. I have a 2005 Mercedes and have been taking it there since the warranty expired. You won't go wrong trusting this business. Wish i could find someone of this caliber for my AC units, lawn, pool, appliance repair, etc. read more

As someone who knows little about cars except how to drive them, I'm thankful that my friends recommended D&E to me years ago. They are trustworthy on service and fair on price. One of the main reasons I bought my second Honda was so I could continue to have them service my car. I like going somewhere and knowing I'm not being lied to or ripped off. They even helped me determine when my first Honda was still worth repairing and when it was finally time to let it go. read more

These guys have been working on my Mercedes for ten years. They are honest, dependable, and when my car broke down out of town, I called them to find out how much the other mechanic should be charging for the work to verify I was not getting ripped off. My only regret when I bought a new car (still have the Mercedes as well) was that they don't work on GMC. Would love to be able to go to them for all cars, but they specialize in what they are great at! Would not hesitate to tell anyone to go here! read more

It was a great day the day a fellow MB owner pulled me aside at the dealership and told me about D&E Quality Service!! Won't visit the dealership again. Tim and Jason are very knowledgeable and friendly car guys that are willing to help you on the phone or in person with your car. The staff are well trained mechanics that are super friendly as well and are patient with question asking clients!! Loyal customer for 10+ years and recommend them to all of my friends that have Mercedes, Honda's or Accura's. Simply the best around!! read more