I just have to sing the praises of D&G again! It's been almost two years since they redid the flooring in our home. We had a couple planks that had some minor concerns and flaws. After speaking with James (I think) they came out and fixed and/or replaced the planks that were the cause of our concern at no charge to us. No questions asked. I wasn't expecting to not pay anything and it was a pleasant surprise. Julio did a wonderful job laying the floor and repairing it. It's so nice to still have quality and caring customer service in a world where it's now rare. Thank you D&G, once again, for exceeding our expectations! read more

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DO NOT RECOMMEND - Extremely Unprofessional and Disrespectful We had a terrible experience with this flooring company, specifically with a representative named Jaimes. We scheduled an estimate for 1:00 PM, and without any courtesy call or notice, they showed up at 11:00 AM -- a full two hours early -- while we were in the middle of another scheduled flooring estimate. Despite the scheduling error being on their part, they still proceeded after the other company finished. Later, when I called to follow up and ask for the estimate, Jaimes abruptly hung up on me mid-conversation. Right before doing so, he told me that since we had "other people" giving us quotes, we "clearly didn't need theirs." Let me be clear: any smart customer gets multiple estimates when shopping for flooring -- that's normal, expected, and responsible. For Jaimes to assume otherwise and act so rudely shows a complete lack of professionalism, maturity, and basic customer service etiquette. We were shocked at the level of disrespect and would never do business with this company. If you value reliability, respect, and clear communication -- look elsewhere. read more

This place doesn't deserve a one star rating. Lets start by us walking in. My wife and I were the only ones that came into the shop. The owner or worker which was there saw us walk in but didn't lift a finger to ask us what we could be looking for. To be fair, my wife and I are building a BBQ island and were sent by our contractor to get some samples of what type of table top we would like for the top of the bar (tile topping). Having said that, we started to look around. After about 5 minutes of looking my wife decided to get the owner/worker attention and ask what we can possibly use for a table top...since some are different than others. This jerk came over and heard what my wife said about what we were looking for and began to tell us most of the product we are looking for aren't sold anymore. Also if you were to find something, it is very difficult to install, you would need someone with special tools and knows how to install the tile properly. I heard what this jerk said and I wasn't too sure about what I may need to ask him, so I called my contractor. I told my contractor what this jerk was saying and he told me the employee/owner need not worry about the installment of the product your buying. All I need is the product; which makes sense to me. If someone else is installing my tile, what does this jerk care or not about the installment methods. I came back in the store to the same rambling of "this won't work" and "that won't work". I interrupted him and said I understand what your saying but I just got off the phone with my contractor. He told me he will worry about what won't work and what will. I just need to buy the product. My wife then asked for a sample of a tile we really liked. He said initially sure I have it in the back. He came back not 30 seconds later saying sorry I don't have that sample and the samples your looking at require a special tool. My wife said ok thank you for your time and we are leaving. As I am walking out I mentioned to him all we wanted was the product, we weren't interested in how the product was being installed, that was my contractor's job. This jerk proceeded to tell both of us and i quote, "Get the fuck out of here, I deal with you people all the time." So everyone knows before going to this business, they are extremely unprofessional. It was clear this jerk wanted the business of installment not just to sell product. I'm not in the retail or sales industry but I do have the common sense to know by not starting off conversations about what you cannot do with product unless asked by the interested party. There are several great tile places in and around Victorville/Hesperia/Apple Valley area. Please go to those places before this one. In fact, I recommend going down the hill before patronizing this place. read more

James and his crew were fantastic to deal with during remodel of our kitchen and our master and guest bath rooms. We knew the type of granite we wanted (Colonial White) but James came with us to make sure the stones we bought were defect free and the right size. As it turned out we needed to drive to Anaheim to find stones that would allow James cut the counter tops without any seams anywhere; we don't even have the common seam you see at the kitchen sink in many installs. Quality work and great customer service. Highly recommended! Almost forgot, really liked the guys that did the tilework for the backsplash as well, excellent clean work. read more

James and all the crew were very professional. We had carpet installed throughout the house, both master and guest bathrooms tiled and new vinyl in the dining room. I couldn't ask for better workers. They were very neat and professional. We are very happy with the work that was done. read more

D & G came in low with their costs; the tile arrived early, and they finished the project early. Even more impressive, every evening the house was made as tidy and as livable as possible. The floor looks great, but that I expected. I didn't expect the process to be made as comfortable as it was. read more

Please save yourself the headache and use someone else! These people say what they think you want to hear to get you sign a contract! There are "miss measurements" with everything to add extra cost, they demo your whole house but don't come back for a week! Was told 2 weeks at most, we are at 1 month with no end in sight. They start then leave to work somewhere else. They make empty promises with no attention to detail. Truly hoping no one has to experience what we have, please go else where! read more

I feel like this company was just one big giant headache. I had countertops and backsplash installed and worked with James. I had a friend recommend them but she worked with someone else who had just left the company. The time schedule and communication was lacking in the BIGGEST way possible. Don't bother leaving a voicemail there because it literally doesn't matter. You have to keep calling until you get someone and that is not often. I was told they were going to start work on a Monday. I waited at home alllllll day and tried calling the shop and called and tried texting James. Nothing, not a call back or even text!! I call Tuesday and he finally answered and tells me I'm the one mixed up even though I watched it get scheduled on the calendar. He said they couldn't be there until at least Wed and I expressed my unhappiness. Then he called back an hour later and magically they had time to come that day. They knocked one of my outlets loose and it was sparking and shorted out my kitchen and they left it that way. I called and they immediately tried blaming someone else..... ummm, that would be impossible. When I expressed my dissatisfaction with my backsplash grouting ( super thick and messy in multiple spots) and that the worker told me I had to do the cleanup (which took hours), I was told that I shouldn't even be talking to the worker and should have called James. Shouldn't it seem normal that I listen to the man who's installing it? Then James said he'd send the same guy out to try and fix it. Umm, no! Why would I want the same guy? When I asked him if I could get someone else to come out he basically replied with, Well thats our grout and tile guy. No thanks! I also told him the grout was all over the outlets and wall and that his crew chipped up my cupboards that were freshly painted (which James insisted be done before they did their installing) and scratched the paint on the walls! He pretty much ignored everything I was saying and swiped my card. Customer service is DEFINITELY NOT A PRIORITY. I didn't even bother calling back to discuss it further because guess what, James is the MANAGER! The only person above him would be the Owner I guess. If he sees this, he can contact me because that is the only person I'm interested in discussing this further with. read more