outstanding service and Casey did a fantastic job with his years of service, would highly reccomend…read morethem for all your boating needs now lets go fishing yeeeeeeee haaaaaaaaaaa

SHOP DOES NOT STAND BEHIND THEIR WORK!! Last September I took my 27' Ranger Tug to Canyon Marine…read moreto have the 1000hr maintenance done on the Yamaha 300HP outboard at the recommendation of my usual boat shop. The tech at my normal shop didn't feel qualified to do that level of service and said Casey at Canyon was more experienced. When I picked up the boat Canyon had done over $500 worth of work I had specifically told them not to do, that I would do myself. They also DIDN'T do some of the items I had requested they perform. When I got the boat home I found the oil level overfilled, so I pumped out some oil. It looked VERY unusual for brand new oil, like dark tea with a reddish tinge. I questioned whether it had even been changed but when I had it analyzed the lab said it looked clean so I dropped the issue. This May we launched the boat in Anacortes, WA and I started the motor for the first time since picking it up from Canyon Marine. We quickly discovered that the head was cracked and the motor was ruined. I called Canyon Marine at the time and left a voicemail message with the manager telling him about the failure. No one called me back. After I knew what the problem was and what the replacement motor cost would be I sent a letter to the manager at Canyon Marine detailing the issue and asking for a refund of the $2573 they charged me for the work. No one answered me. This motor cost tens of thousands of dollars to replace and all I asked for was what they charged me to ruin my outboard. The motor was running fine when I hauled the boat out last August before taking it to Canyon Marine. I had just run it from the Puget Sound to Alaska and back with a retired police officer who can attest to this. No one could determine the root cause of the failure so I can't prove Canyon Marine did this but it seems highly likely. Worked when I dropped it off, didn't work next time I started it after they serviced it. The customer service I experienced with this business has been truly abysmal.