Took our 07 Dodge Ram 2500 4x4 to D&M Automotive for a shaking problem at highway speeds. They ask me if I had already had the tires checked for any out of balance problems, I told them no not in about a year or so. Since they said they don't do tire repairs or balance and they even recommended me to first go to a place that does, and return if the problem is still there. So I did what they recommend and had them checked.
The local tire shop said one was out a half ounce of weigh. But while driving again I still had a shake, so I returned to D&M Automotive. They took the vehicle in on the spot and raised it on their rack, after a few minutes they ask me to come out into the bays to give me a view of my front.end. They showed me that one of the tie rod ends had excessive play, with the others border line and also showed two ball joints bad which I saw the excessive movement myself it was over an eight inch up and down in its socket wow. So they gave me an estimate of the main problem and one with changing the other ones which was border line. They even showed me a factory bulletin about this shake called a wobble problem.
So after calling a couple other shops and the dealer to get quotes on this, I found D&M Automotive was in line with other shops and way less then the dealer, So I called and gave the Ok for the complete repair. They had my vehicle done in just one day and even came to my house to pick me up, so here is why I have gave them a 5-star review and my final thoughts..
D&M Automotive gave me great service! They never try to talk you into a repair you don't need or exaggerate the necessity (or cost) of a particular job. They also want the customer to understand what they are doing and why, so they will show you and talk through everything with you really clearly. They also will ask if a resent repair may have been done which could have a possible affect on what may be wrong now. So you need to be honest with them in order to get a correct diagnostics, which I appreciate dearly having three kids that also rides in this pickup....I will return to them for all my automotive repair needs... read more