Called GEICO road side assistance and D&M towing was dispatched to me. Car wouldn't start. Eddie was super friendly and professional. Car battery needed some juice. He got the car started and both of us were on our way. Quick and very easy. Eddie also arrived 20 minutes earlier than suggested ETA. Thanks again read more

Martin (Driver 146) was awesome! Fast and courteous service! You performed the towing quickly and safely and get me updated along every step of the way. read more

Eddie was so helpful and caring! I'm so glad he came to get my car towed! Will def be calling Eddie again for help if needed! Thanks Eddie:)

I was stranded after my car overheated and I had to call for a tow truck. Luis came right at the estimated time and communicated with before arrival. He immediately spotted the problem and told me what I need to fix it. He has great customer service skills and made the whole process seamless. Thank you, Luis! read more

Luis from D&M Towing came twice for my roadside assistance Luis from D&M Towing came twice to fulfill my roadside assistance request through GEICO. Once it was a dead battery by a park. He was very thoughtful about getting all details in advance on the call and actually came with a new battery instead of simply doing a jump start. My battery was 5 yrs old and he offered a new one at a very competitive rate. He actually advised me on what benefits are covered by GEICO and how I can make the most of my policy. Another time he came for a flat tire and he immediately identified me. We got a good friendly relation going and he also recommended repair shops which could replace my tires at a competitive rate over going to a big store. Luis has always been very helpful all the time. He advised and makes recommendations without his own personal gain. He is definitely someone who you can work with for your car needs on a personal basis. Very humble gentleman. read more

Luis from d&m towing was awesome, went above and beyond to help me tow my broken down car to the shop then to my house while dealing with my insurance. And even help me check the issue with my car. Thanks a lot read more

We just used Luis for towing our tesla to home. All I can say he knows his job well and did a fantastic job with the towing. He was knowledgeable and prompt and was completely on auto mode with his service read more

Today (April 4, 2023 around 10:55am) a driver from D&M Towing ran through a stop sign and almost t-boned me. I looked at him and he was on his phone. I will never use this company because of this. I had my baby in the car, I am still infuriated hours later. read more

D&M Towing - This is the car that ran the stop sign and almost hit me because he was looking at his phone - Towing Near Me - San Jose, California

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Didn't show up. A Good Samaritan help me install a spare tire I had to wait an hour for them before someone else helped me out Terrible customer service read more

Luis has been extremely helpful when our battery went dead. He is very professional, friendly and knowledgeable!

Luis helped me check my battery and replace it with a new one today. This is super helpful for me. It is my 1st time to see the battery problem. I have no ideas what to do. Luis shared a lot of solutions to me and introduced how does battery work. And how to protect my battery. I really appreciate his work. Thank you so much read more

Worst customer service ever would never recommend this toy company to anybody if you have an appointment at a certain time you need to honor that appointment not say that you're gonna be 20 or 30 minutes late. The owner of his company is a big piece of crap. read more

This business hit my car and would not fix it. Look at the attached files then he goes and talks shit about my vehicle. Very unprofessional. your drivers should not be hitting parked cars on the side! Learn to drive and not hit parked. Cars that or clearly parked on the side! Will take ur ass to court! How do you hit a parked car on the side read more

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This past Monday our Mazda SUV wouldn't start, and jumping it wasn't working so we planned to have it towed to a shop the following morning. We were given the number for D&M and, as I often do, checked Yelp. A lot of recent reviews showed five stars for a driver named Luis, so we gave a call for a tow and Luis happened to be the driver we got. He asked me to try turning on the car for him, which it did the non-crank attempt it had been doing, and then asked to see under the hood. He was able to assess and explain that our old battery was the wrong size (too small) for our make and model, and showed us the corrision and acid damage as a result. He was able to get us the correct size battery and did an awesome job of getting the terminals and base cleaned up to make sure the new battery had a clean start. The whole time he was enthusiastically explaining what he was doing and why, and asked us to verify each step so I can say honestly he was very thorough and determined to get everything set right. Saved us a tow to the shop and never had to leave our driveway. Thank you, Luis, we're so very grateful for all that you did! read more

Super fast & Reliable towing service. Shout out to Anthony for taking care of the whole situation

I had a flat tire and called my insurance Geico 's roadside assistance . They dispatched D& M Towing service out. I had to wait for 4 hours ( so ridiculous!) I Kept calling D& M. They said they could not call me, nor reach me .. I did not receive any call, nor missed call, nor text from anyone . Probably The reception in this area where I waited was not too good. So they did not show up at the location as given by Geico. Why they did not just show up and looked for my car and my license plate as referenced by Geico. It is un-acceptable for D&M to make a paid customer waited for 4 hours for a roadside assistance call. Just unacceptable. Very very bad way to conduct business. read more

Their initial eta was 9pm. Its 11:51pm now and they are still not here. Make sure you read the bad review.

5-star experience with Luis from D&M Towing. I had a collision on a Sunday morning over the holiday weekend. Called GEICO and they requested tow services to arrive in an hour. Luis showed up within 20 minutes with a courtesy call beforehand. He was professional from the beginning and helped explain steps along the way. The auto body shop GEICO sent us to was closed, but fortunately Luis helped drop my car off at another shop nearby that was open. He gave me a checklist of anticipated repairs I should familiarize myself with, gave recommendations for what to do next, and dropped me off at a nearby rental car agency. I have never had a car accident before. I am fortunate for the excellent customer service especially given that many more things could have gone wrong, but Luis helped every step of the way. His sense of humor was much appreciated in this situation that could have been more stressful than it already was. Hope he gets a promotion that is much deserved! Many thanks again! read more

John was able to help me very quickly and efficiently. Very good customer service. He Knew how to work around a hectic freeway situation. I highly recommend. read more

Currently been sitting in a parking for over an hour and half lot waiting on a truck to come and help me get into my car. Called Gieco at 6 am and was given a one hour ETA. Called after an hour and was told it would be another 20-30 minute wait. It's been 30 minutes and I'm still here with no word from them. read more

Carlos really came through for me. I was able to conveniently navigate to D&M Towing through the State Farm Roadside Assistance process and Carlos was made the difference in me having a terrible day and a great day. It was bad enough to have your car break down but Carlos was able to turn that around. Give this guy a promotion and a raise! read more

Called my insurance company around 10pm for road side assistance and immediately got ASSISTED ASAP. Paul called and gave him the exact location of my car and he came to my rescue. Paul was friendly and made his way quick and easy. From past insurance company's and tow trucks they took 3 hours or longer He came within 45 minutes and that's QUICK! Not only that he was professional and had a bright attitude. He's overall 10/10 / trustworthy and made sure to get my car back to my house safe and sound. I highly recommend taking your business here or if you need help at all. If anything request Paul for the best towing services. He has a vast knowledge in every car and will accommodate you in your needs. Wonderful service! Thank you Paul again!!!! read more

D&M Towing - Towing Near Me - San Jose, California

Excellent customer service. Prompt response. Perfect experience. I never write reviews

Geico refered them to me. Their service was fast and friendly. The tow truck came to pick up my car within 30 minutes. The driver was friendly and helped me tow my car home safely. I received fast and reliable service. read more

This review is long over due, after having a crappy experience with a previous tow company i was in a crappy mood. The person that come out to help was super helpful! He made sure al my needs were taken care of and best of all he offered the best customer service. He even recommended someone who can help repair my key! Awesome service at a great price. I think the person who helped me was Paul. Unfortunately this was last month and I procrastinated on this review so i don't remember. read more

I was very impressed with the the driver named Daniel who came here for my SUV this morning. He was personable, and extremely knowledgable in regard to many of my questions. The company truck was very clean and so was his uniform. I appreciated his work ethic. Refreshing to see those who still practice their craft with dignity...vehicle arrived safely and I am grateful. Thank you D & M! Deborah B read more

My car died on my this past friday. My insurance company contact D&M towing and they arrived within an hour. The driver was comptent and very well versed in the safety of towing. My car is an AWD car so I was nervious. He put the wheels on a dolly so the entire car was off the ground. He dropped it off exactly where I asked and did a perfect job. The other think I liked is he took care of my car. He didnt' SPEED or drive crazy. He took his time and got it safely to the destination. read more

This was one of those beyond great service experiences. Broke down in a very dangerous spot on the highway. I was lucky d and m was dispatched (the dispatcher was professional and awesome too) and even luckier to get Dave. He risked life and limb (literally) all with a smile to get my car out safely. He followed up with a phone call with all the details about how he left my car at the dealership and filled out all the paperwork for me (it was after hours). He then sent a text, with detail about how he returned my towing items back to where they belonged. Who would have thought that one of my best service experiences in a long time came from road side towing. Kudos Dave and the team at D and M. read more

D&M Towing - Dave in action. - Towing Near Me - San Jose, California

Car had complete electrical failure on way to dentist. Tow truck driver was skilled and knowledgeable. Able to get car up driveway and into garage. Flatbed truck was world class and well maintained. read more

I had to get towed back to the dealership where I had gotten an oil change because it had leaked all over my garage. I was in a hurry and while they had estimated 75 minutes, he was there in 30. Daniel came with a friendly attitude and helped me by putting a product on my floor to soak up the oil before taking my car away. He didn't have to do that and I really appreciated his help in a frustrating situation. I would use them in the future for sure! read more

A guest of mine car was towed for being in red zone. Went to get truck, directions were easy, puck up was easy, but price was expensive! One hour for 400 bucks... Yikes!!!! I will say this... No grease ball scary looking people there at all. Very polite man just running a business. Office kept clean. Cars are organized in the yard. I've honestly never seen a tow yard managed so well. Any other tow yard has scared the crap outta me. So... I feel bad for the price... But know your car is in a good place if towed!!! My first and last tow yard review!!! :-p read more

Paul arrived in just 20 minutes, and did an awesome job to have my car towed to the shop. Thank you from saving me fro United towing

I rarely ever leave bad reviews but this one in particular had to be addressed. The receptionist lady was super rude to us while on the phone. We have lived in our apartment over a year and not once has a car gotten towed for being in that area. We told the lady about our situation and she just laughed threatening to send another tow truck to tow the other cars. She told us that our guest must be unlucky and was blatantly rude about it. Now I've been in customer service almost my whole life and not once have I ever gotten treated so rudely, I don't think anyone who is getting their car towed ever wants to hear that they must be unlucky. I also don't like the way she spoke to us telling us that we were wrong and made us feel inferior. read more

Wooowwww There are still good people out here! I Never write reviews and this act of kindness deserves a shout out! so here it goes BIG SHOUT OUT to Carlos Castillo the truck driver from D & M Towing. Today I was not having a good day like all bad days my bad luck came in three's, from being late to work, forgetting my wallet at home, and running on EMPTY in gas with no time to turn back I risked it. as work was over I rushed to the home to pick up my wallet and try to make it back to a gas station before my car would die. Of course this bad day has not ended so of course my car decided to die in the middle of no where nowhere near a gas station. i had no wallet to even go get gas what was i suppose to do. Trying my luck i waved down a passing Tow truck driver in hope he would have a little bit of gas in his truck to spare me. He did not at that moment i literally had no other options i couldn't even dare to ask him for help i had no money to give him!!!!! and in that moment my luck changed. I'm not sure if he seen it in my face but this kind man offered to help. if it wasn't for him i have no idea what i would have done! thank you D&M Team this differently reflects on the company. PS: i ended up finding out that this day was carols Birthday and he was on his way back into the shop to clock out! he went out of his way took another hour of his day to help me when I'm sure he had better things to do on his birthday. THANK YOU AGAIN CARLOS!!!! read more

So grateful that our insurance provider connected us to D & M towing services! Carlos was beyond helpful..we got lucky and he got to us within 30 mins of us placing our call. He was super quick at replacing the tire for us and very courteous too. Thank you, Carlos :) read more

D&M towing was super fast for my tow I was in need and they gave me an estimated time the guy actually came sooner then the estimated time ! Good service he even helped with questions I had thanks D&M towing read more

Amaaaazing service. Jeff was early to pick up my SUV and although there were a couple hiccups with the drop- off location he handled it like a pro! read more

First of all I called this place after I got an alert from GEICO that they were suppose to come tonight 12/7 but I wasn't near my car as everyone was driven home for safety. I called the dispatcher to let them know because I didn't want anyone coming out when no one was at the car trying to be considerate and I got the worse human being ever in their side! Firstly, your business already has a bad name because you prey on everyday people and when people need help, you take advantage of them! I called and tried to help you out and didn't want someone sent out when no one was at the car and then you hang up on me telling me that I need to call back tomorrow morning! I wouldn't call your sorry ass company ever! I'll be filing a complaint with GEICO... have some f-in ng compassion... people wouldn't be calling you unless they needed help.. and having some ignorant witch as your dispatch person isn't the best place to start! read more

It's 2 o'clock in the morning & complete idiots are the face of this sad excuse for a company. I can't believe the lack of professionalism! You two raggedy men who sound like woman better pray that your manager isn't in when I arrive. I will make it my duty to stop by that office & give you three the pleasure of getting to know me ;P read more

This towing company is untrustworthy and should be avoided if at all possible. They were scheduled by my insurance to tow my car from my home where it was disabled. My husband was outside waiting. I was told they would text when they were due to arrive, which they didn't. I received a call from a unknown number while in the restroom and called back immediately. They hung up on me twice. I finally got through and was told the driver had come and left because no one answers the phone. It was maybe two minutes between their call and mine. My husband never saw a tow truck come by. They refused to send the driver back, probably because he was never there in the first place. Very shady. From the reviews it seems they do this with insurance claims - possibly some sort of fraud scheme to get paid for work they don't or just pretend to do. read more