Whenever I needed a tow it was Great America Towing to the rescue. It really does pay to have AAA Roadside because my kids and I have needed assistance a time or 3. Whether it was a tow, a jump, new battery, flat tire or being locked out of our cars. Great America Towing has come through each time. All of the guys were friendly, informative and provided great customer service. My fave so far has been Steve. He's had to tow my daughter's car back to back. read more

Completely Unprofessional, Disorganized, and Untrustworthy Tow Company Great America Towing was one of the worst customer service experiences I've ever dealt with. From the moment we walked in, staff were completely disengaged and unprofessional. Instead of assisting customers, employees were distracted and made it clear we were not a priority. We were literally told to wait while staff socialized and watched videos instead of handling business. The front desk employee was dismissive and unable to clearly explain basic details about pricing or service timelines. The only information provided was a vague hourly rate of around $195, with zero transparency on how long service would take or what we should expect. Everything felt intentionally unclear and unprofessional. My vehicle was brought there after being recovered by police, and even that process turned into frustration. Instead of answering questions, staff became defensive and uncooperative when asked simple, reasonable questions about the service being charged. At one point, we were threatened with police involvement for "trespassing" simply for asking questions and trying to understand what we were paying for. That level of escalation was completely unnecessary and felt like intimidation rather than customer service. Because of the lack of clarity and disrespectful treatment, I chose to take my business elsewhere and contacted another towing company that was professional, transparent, and willing to help immediately. Even after that decision, the situation continued to be handled poorly, including unnecessary confrontation toward the alternative tow operator instead of simply releasing the vehicle without issues. Management (Adam) was informed, but there was no accountability, no effort to resolve concerns, and no visible interest in how customers were being treated. Bottom line: this company operates with poor communication, lack of professionalism, and zero customer care. I would strongly advise others to avoid them if you expect basic respect and transparency. I ended up using Aguilar's Towing instead -- they were straightforward, professional, and actually did their job without issues. (408) 394-5476 read more

I had an incredibly frustrating experience with this towing service due to the driver's complete lack of professionalism.The tow truck driver was highly argumentative from the start. Instead of handling the situation efficiently, he escalated the interaction and turned what should have been a standard tow into a hostile, stressful confrontation.When I called AAA customer service to voice my concerns, they completely dismissed his behavior and brushed my complaint aside. It is deeply disappointing that AAA allows their contractors to treat stranded motorists this way without any accountability.Avoid this towing service read more

Great America Towing - Towing Near Me - San Jose, California

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Had a tow through AAA fulfilled by Mathew at Great America Towing. Showed up promptly, was very professional, and did a great job getting the task done quickly! read more

I've always liked Great America towing when I use AAA, they have really nice people working for them. But Jesse went above and beyond to help me! I needed a jumpstart but he showed me I needed a new battery. He had the battery I needed in the van and he installed it himself even though it's an extremely hard battery to put in (I guess he had some time!) Other people in the complex I was in were coming and going, and he patiently moved his vehicle each time and with a smile! It's very unusual for others to go out of their way to help and it was genuinely refreshing to see such a young person with such a great attitude. read more

I am very disgusted on the professionalism and the respect they have for a customers here I had my car totaled a while back and they gave me the name of the company that tow it, but if I couldn't find it, but for some reason when I typed the name great America towing popped up so I was asking them questions. Like are they part of the name of the company? I'm looking for just trying to understand it figure out if that's a real company or anybody messed up on the name they gave me and I'll explaining some things and he just out of nowhere was so rude to me. I don't need to hear your whole life story I don't care do you wanna help or not very rude disrespectful I would never use this company ever and it's my first time reaching out and I've been really nice and I did not do anything to him or be rude or raise my voice customers should not be treated like that if you are a manager or higher up in, you're seeing this i'll appreciate you take care of the situation. You do not want to have people like that representing your company and making you look bad that is unprofessional and not looking for you or his company. Disgusting and unprofessional. read more

Hello Great America Tow. My name is Francis. Y'all save my night. The phone representative Shante that answered the phone was soo polite speaking to me about my concern. My Infiniti G35 got stuck in front of Chase bank by East Brokaw Road. Shante got my details about my car, & told me a tow depatcher will arrive within an 1hour. To my surprise, Francisco showed up within 30 minutes. The reason why I chose you because, I did a Google search Tow Services near me, & Great America came up on top. I compared others Tow businesses & I'm definitely avoiding Morris & Son, got soo many awful reviews. I also liked their pictures on Google photos, They all looked professional. Now to the Tow depatcher. Francisco is a soft spoken Tow guy that made me feel at ease, & he said he'll take care of me. He hooked up my car like a magician. He told me he'll meet me in Sunnyvale to my Auto repair guy. I also noticed Francisco Handled my car gently. I'm only allowed to give 5 stars, Wish I can give Great America Tow, & Shante & Francisco more stars. Will definitely recommend friends & family. Thanks read more

mark from great america towing was awsome great attitude cool dude this guy could run circles around other tow truck drivers half his age 2 's up read more

Had a tow through AAA today and great america was called for the tow. Their dispatcher reached out to me immediately and let me know help was on the way. I was contacted by their driver "Steve" and he came within 20 minutes. Steve was super professional and friendly. Got us on the truck and out of there quickly. Thanks again Steve for the tow, ride, and laugh. Good guy and a good look for all represented companies. read more

Great America Towing - Car on the tow getting dropped off - Towing Near Me - San Jose, California

My mom had a big problem as she could not start the car. I called AAA which then called Great America. The guy was very professional. He was able to get the vehicle hitch to the back of the tow. He towed it to the place where we wanted to drop off the vehicle. Appreciate the guy for coming to our rescue. read more

Great America Towing - Towing Near Me - San Jose, California

John W. came by late at 10:30 to help assist my mom with her locked keys in the car. He came super hastily and made sure that the car was opened professionally and quickly. One thing John did was also very personal and ensured that the job would be doing a well successful job. After about 2 minutes, the car got opened and we got our keys back. Always appreciate the quick and speedy service from great American towing. Thanks, John!! read more

Having AAA Premier Roadside Service is definitely worth the cost if you ever need an emergency tow. I want to express my gratitude to AAA and to the towing company 'Great America Towing' out of the San Jose area that was responsible for picking up my vehicle on June 20, 2025 and towing it to its destination very carefully and expeditiously. When I requested for a flatbed truck, I was amazed at the response just how quickly the tow truck driver showed up. The tow truck driver called and made contact with me, assessed the car and then had my vehicle on the flatbed very quickly. He delivered the car without issue. I would like to commend the service driver Antonio for being a very patient, helpful, professional and a considerate fellow. He is a credit to his employer. Ask for Antonio.... read more

I was calling around for quotes on a 15mile tow. After calling several places the bids landed around $180-$250. Great America Towing gave me a bid for $585. I found a place to tow for $165 and I'm glad I did cause here they were CHARGING OVER 3 TIMES AS MUCH. Nice customer service though. read more

Requested towing through AAA Great America towing responded and came to my vehicle. The driver did not accept my digital ID/membership card, was adamant that it had to be a physical card, and cancelled the towing and left me. Per AAA policy, digital ID cards are acceptable. I've had a couple of other AAA tows using my digital ID, and the AAA representative who I talked to to re-book a tow confirmed digital ID is acceptable. The automated message also says digital ID is acceptable. The Great America Towing company claims to have not known the policy. read more

Mark did a fantastic and safe job getting my car home. He is very friendly and very helpful. He did an excellent job of getting my car which is lower than most vehicles, up onto his flatbed without damage or incident. He is very personable and easy to talk to, great guy! Thank you Mark!! read more

Great America Towing - Towing Near Me - San Jose, California

Have use GAT for my business for years!! They are the best!!! Always reliable. The drivers are helpful and friendly!! read more

The worst extremely bad attitude the driver was as rude as can be. I will never engage with them again

I locked my keys in the trunk of my car. I called triple A and they sent us these guys. They were a God's send. It took less than 5 minutes and I was back in my vehicle! THANK YOU! read more

George S. Is the best tow trucker. He came less than 45 minutes to my rescue and he did a fabulous job towing my Nissan 370z. Very cool, fast nice tower. Great service and great vibes. read more

Late. Arrived about 1hr & 45mins later than promised. They quoted me an hourly rate, and despite my tow time taking only 51 minutes, they wanted to charge me 1.5 hours without any justification. read more

This review is regarding the Great America Towing tow truck (#4638N1) on 680 northbound on 12/21/21. Driver was towing a white truck (#41536HZ), driving very dangerously, abruptly changing lanes and aggressively tailgating multiple vehicles. Tow truck driver repeatedly honked with the added bonus of hostile gestures to drivers who would not move out of his way. Appeared to have absolutely no concern for safety on the road and the current speed/flow of traffic. My teenager took photos of the both the tow truck and driver to include in the police report. Would expect better from a driver from a large tow company in the Bay Area. An accident is going to happen with this aggressive behavior and dangerous driving on the freeway. read more

Great America Towing - Towing Near Me - San Jose, California

No one ever wants to have to contact a towing company. So when our time came around we chose Great America Towing because AAA recommended them. We were transitioning from 101 to 680 when our leaf spring broke on our travel trailer. As you can imagine this scenario can go bad very fast! We were lucky to get an awesome and caring driver! He gave great care to our Travel Trailer and worked diligently to get it on the flat bed without causing more damage. We were so happy we got a caring driver. He really made the experience we were dealing with much easier on us. Unfortunately in our distress I forgot to get his name, but that guy definitely deserves a raise! We have a one in 750 limited addition Travel Trailer. And we own one of the 26 prototypes. It's worth more to us than gold! This happen on Friday June 7th, 2019 about 10am read more

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I've used this company a few times at this point and I just keep coming back. Their customer service is amazing! Their dispatchers are friendly and efficient so it doesn't take forever to get the tow started. Not to mention their drivers! I've had a couple of drivers but the last 2 times I got Matthew. He is always going above and beyond to help you deal with what can be a stressful situation. He's conversational and understanding and just down right kind. He's also very good at what he does and very efficient. All in all I will continue to use Great America Towing and suggest them to anyone I hear is in need. This is a good company, run by clearly good people. Let's support them! Thanks guys! Best wishes! read more

I was in a bit of a unique situation where I needed a car towed, but did not have the key to enable the steering wheel or gearshift to be unlocked. This was no problem for Great America Towing. I called dispatch, told them what my situation was and they had a unit out to me in 20 minutes! The two tech's who were assigned to me were so professional and provided great customer service. I would highly recommend them to anyone who needs their services and they a fairly priced. read more

Price ...he saved my life. I got my dump truck stuck in the mud. He had me out in no time. Not only that he lifted my whole truck up in the air to get the material out of my truck that would not come out because the bed wouldn't go up all the way. Yer the best , Price. Hope I get stuck again read more

Very nice service from Mark, good humor and good guy. Made sure we got to service center safely at night and helped point out the dropbox when we couldn't find it read more

I thought I needed a tow as my electric car rant out. Despite my phone being inoperable led to confusion. Still they were so understanding. I met Jason at the car and the car made it home which was a quarter of a mile due to building up the battery by itself just sitting. I had the driver follow me in case the car konked out. There was no charge despite my asking them to. What good people Michele and Jason were I have talked to her afterwards on the phone and she is a true gentlelady. Thank you Great America towing I certainly recommend this company. John Low read more

I locked my keys and key fob (which had a dead battery) in my car which is all electric. Eli came out to help me with this. What a sweetheart! He was so nice and accommodating. We finally spotted my keys in the car and he was able to get to them and pull them out. He made my highly stressful afternoon so much better with just his happy vibes and can do attitude. Thank you so much Eli! Keep up the great work! read more

I had a tire blow out and was stranded on 680 tonight near Berryessa Road in San Jose. I was on the left hand side as there is no right hand shoulder. Cars whizzing past me at 80 mph. Didn't feel too safe sitting there. I called AAA and they sent out Great America Towing. Hugo showed up and was AWESOME!! This guy was a bad A**. He changed my tire right there on the side of the road in NO time. I am talking like maybe 7 minutes tops. He got me back on the road super quick and I am so thankful!! Thanks Hugo!! You are great!! read more

Horrible service and Horrible communication... Didn't even show up to the address listed for service..

Great America Towing (owned by Action Tow & Recovery) SAVED OUR BUTTS!!!!! Absolutely professional, quick service, VERY PROFESSIONAL & experienced. 10/10 recommend! My Dad's 1999 Ford F350 4x4 7.3L diesel 4R100 auto tranny overheated & I came down from NorCal (Mendocino Co) to rescue him with my 1999 F250 (same truck) but when we realized we didn't quite have the equipment to load it safely, we called in the pros & they got it loaded quickly, safely & gave us some pointers on securing it per CHP regulations. Towed it home safe & sound! Thank you Great America & Action Tow & Recovery!!! Your operators & dispatcher were just TOP NOTCH PROS!!! Sincerely, Krystyna Kubran 352 Innovation, LLC Mechanical Engineer read more

I see this truck parked in our residential neighborhood almost every day. I have called them to remove it but have been ignored. Before I call the FOS Please stop parking there as large commercial vehicle parking is illegal to park in residential areas. The address is 363 springstone dr Fremont. read more

It's never a good day when you need a tow truck. But when James showed up and handled business I was quite impressed. Professional in every manner. Ensured I was safe while he did his hook up on the side of 680. & Got the flat changed, & car hooked on within 30 mins of calling. It's not to often I encounter someone who performs their job with pride in self & pride in work. Almost made it worth having car issues. A+ stuff. Wish there were more professionals like James out there! read more

This company charged me a tow from San Jose to Sacramento at a rate of $130 per hour, 2 hour drive, not only that but the driver said I had to pay his drive back, total $540, but while in Sacramento he picks up my neighbors car to take to San Jose, so I basically paid an extra $240 that they pocketed. I don't recommend these rats. Stay away. read more

I got back to my car in the parking lot when I noticed a flat tire. Rafael was very prompt in responding to my request (through AAA) and was thorough in taking care of the tire change. Was overall appreciative of his work through Great America Towing. read more

Called Great America towing, to have my car towed. Fortunately for me my mechanic came before Mark from Great America towing Did. My mechanic fixed my car and I didn't need To have the car towed. But I do have to say Mark was a very pleasant and nice man and understood my situation. Thank you Mark !!! read more

Needed my car towed last night and my driver arrived promptly and on time. Brandon was very helpful and got my car loaded and secured very quickly and efficiently. Everything went very smoothly and Brandon was very friendly and got my car parked at my mechanics without any problems! Thanks so much! read more

Our SUV had a dead battery. I called our AAA road service and the automated call service estimated 55 minutes. This was all done via cell phone with the location even identified via text. A few moments later, Great America Tow, a AAA affiliated road service company was dispatched with an updated eta of only 9 minutes. This was fantastic. Not Great America Tow's fault but I would have like to describe my location in better detail as I was in the back of a larger company in the garage, not in front. My wife, thank goodness, went to wait in the front and directed the driver to me, however. Otherwise, the automated cell phone response merely said the driver had arrived and would wait 5 minutes. It could take longer than that to walk to the front and find the driver and was concerned for a moment. We all ascertained a new battery was needed for a 5 year old car. The driver's supplied diagnostic box indicated a dead battery, which was so dead, further diagnostics were not possible. The driver had a new battery in his van, in stock, and the battery was replaced without much incident. My criticism was the driver/technician didn't have one of those battery-bypass "memory saver" devices, causing us to reboot our car radio/Nav system. These devices are made to plug into a cigarette lighter outlet or the car's "OBD" terminal. Otherwise, I would have rated the company's response at 5 stars. read more

Called AAA for a battery test. Gentleman from GAT came out and informed me my battery was NOT showing a need to be replaced (even though his device had a red message that he could have talked up to make an easy sale). Thank you for your honesty, my friends. Just awesome to choose integrity over easy money. read more

Called to have my car towed, lowered 2" caused a problem apparently. Been towed before on a flatbed or dollys but put me on hold to talk to management? Yeah, no thanks read more