The team here is courteous, communicative, and trustworthy. Definitely an easy process getting set…read moreup, getting your mail forwarded, etc. Great service and care taken!

Amazing customer service. Always answered my calls and assisted me with my business needs.read more

Small shop on Huntington where you can drop off both UPS and FedEx packages which makes it very…read moreconvenient :) quick service and friendly staff. Parking can be a little harder to find depending on what time of the day you go.

Rose at mail serve was amazing. I called ahead asking for copies and she took my order via email…read moreand had my copies ready promptly as I requested. They are great and prices are also good. I also have a mailbox there and there is always great customer service. Great to have a quality location in the neighborhood!

It's ok for the Amazon and UPS service it's just a mailbox place it's quick in and outread more

One key note: If you need counter service, they are not fully open all day. As of Dec 2024, they…read moretake a lunch break in between from 2-3pm, so avoid that time if you need mailing service help. That being said, very nice place to get your shipping needs covered! The woman working the front was very nice and prompt in helping with my package. No line either which is nice. If you live in the area, recommend!

Went in for Live Scan, quick and easy, under 15 minutes. The owners are friendly and professional…read more They made sure my prints scanned clean and clear before submitting to DOJ. They followed up with me the next day to let me know that it was successful. Support local small businesses!

Have used this place for mail and notary services. The owners are very friendly and helpful. Will…read moreuse them in the future again.

I would like to thank the crew at Pasadena Post Pack & Ship for the excellent support they provided…read moreto us in picking up my Joe Walsh guitar from Julia's Auction House. The packaging was extremely well done and the price was well below the other 4 quotes I received. After reading a few of the reviews on here I was concerned that I might not have made the right choice in hiring them. But Tom Ma always kept his word and responded to my concerns promptly and I received my package in a timely fashion. Thank you very much. I appreciate your help. Ty Cook

Handy and convenient location for a private mailbox. Friendly efficient staff and a range of useful…read moreservices like shredding, package drop offs, stationery and office supplies. Customer for 3 years.

This is my go-to UPS store in the pasadena area. They are usually very busy, but the team here is…read moresuper nice and very helpful. I've mailed hundreds of packages through this UPS Store and never had one get lost. They have self-scan stations available if you don't want to wait in line and have labels on your packages already. This saves me lots of time. The only issue at this location is the parking can be as busy as a costco, and the lot is somewhat small especially with a Trader Joes now sharing their lot. Not the store's fault though.

We generally go to this store because it's close. Lately we…read morehave had to notarize quite a few documents for retirement reasons (pension packages). We booked an appointment online through UPS for the notary. The appointment was for 2 pm. We arrived at 2 pm to be informed that we would have to come back around 3 pm because the notary was at lunch and they are short staffed at the moment. I said, "But we made an appointment for 2 pm." "The notary is at lunch, come back." Not an apology for wasting our time and scheduling. In fact, why have a scheduling system at if you aren't going to use it or adhere to it? Would have been nice to know something before we got in the car and drove all the way to this location. If you can use automation to send out reminders, you can use that same automation to contact your customers of changes in scheduling. Otherwise, what's the point?

Even though they were busy they were quick and efficient. I would recommend. Xxxxxxxxread more

This UPS probably is one of the most busiest UPS I have been to. The line is out the door, and…read morethere is 3 staff behind desk but I'm not sure why they cannot triage or have a line just for returns when majority of these people in line are Amazon return but the one off shipping customer holds up the line. There is also a lot of their return packages just hanging out outside without someone watching. And given how busy they are, the packages can be easily stolen or lost. I'll not recommend anyone to come to this location nor would I come back. This is also a super busy shared parking lot.

Absolutely horrible customer service. I'm not one to ever write bad reviews, and I usually come…read morehere for mailing services/returns for the last 3 years and have never had an issue until today. Everyone I've interacted with has been nice or at least polite. There was a blonde lady I've never seen before who was so rude... I had multiple returns with different QR codes and she was clearly upset about it. She was throwing my clothes back in my box saying "that code's not ours." I asked where I was supposed to go then, because it said UPS, and she said "I don't know, read and figure it out." How rude!!! I showed her the code again and said it says UPS. She was wrong and didn't even apologize. I gave her back the clothes to return and now I'm worried she did all the returns wrong. I will 100% be going elsewhere because I don't want to experience her ever again.

Had a great experience here. Parked on street since the lot is very small. Not a big deal. Store…read morewas immaculate. The staff very friendly. We were there to get a document notarized. The process was seamless. We were out of there in less than 30 minutes. What struck me was that this location was fully staffed. The employees looked happy. And engaging them was a delightful experience. It might be a tad out of my way, but I'll return to this location for shipping and notary needs.

Called today and Yee answered the phone about a poster tube…read more Yee was very professional and polite. She said she had one and if i lived close by I can take a look. 10 mins later she showed me the triangular flat poster tube, it was initially bigger than we expected but we also didn't know our dimensions. Yee gave us a great idea about cutting the cardboard. Yee was courteous and friendly. Thank you so much, Yee!

Conveniently located with super quick and always friendly service. My go-to for simple package drop…read moreoffs and have never had to wait too long or even at all. The shared plaza parking seems to get crowded so I just park off the street and walk up.

Every-time I come here Brian always takes good care of me and gives me the best advice for shipping…read moremy car parts! Love coming here because they take care and value their customers!

Great customer service, kind, and efficient! The customer that was being helped before me, shared…read morethat he recently lost his partner. The staff extended their condolences with compassion and care. They were able to help me at the same time without missing a beat. It's refreshing to see that this kind of customer service still exists. May God bless this establishment :)