Yousef is great to work with and fast! His prices are reasonable and he can do so much with a logo!read more

Came in to print something from the hospital around the corner. The guy was great. Charged me a…read morecouple bucks to print 13 pages.

I seriously cannot thank Jay enough. I needed 6 colored 24x24" boards printed for my architecture…read morefinal presentation super last minute, and he completely saved me. He was incredibly responsive and helpful during a really stressful situation, and even helped get my prints done before the shop officially opened because I needed them before 8 AM. No other printing company I contacted was available that early on a Saturday, and Jay went out of his way to help me out. The prints came out great and the customer service was honestly amazing. If you're an architecture student or anyone needing quality printing with great customer service, I highly recommend this place.

Jay was a nice man and very quickly said he could get our job done but I think some finesse was…read moremissing in his process. You really need to have longer conversations about exactly what you want and he was a bit preoccupied with another job when we talked. Just a bit casual in the way he works. First of all he didn't discuss paper quality or weight which most printers I have worked with would bring up during your consultation. Additionally we wanted to hard laminate bookmarks, which he tried to talk us out of. But what he didn't do, when he printed the bookmarks is trim them where the design clearly ended before laminating them (and it was not a hard lamination) so all of the bookmarks had a 1/2 inch at the top without design. The design very clearly showed where it stopped but he did not see it or the difference from the end of the design and the bleed. I guess that was something else we needed to be super clear with him about, something that most pros would catch. Finally, he printed our programs on a heavy glossy paper that was not necessary for a program for a memorial luncheon, which made them difficult to fold. I guess I will say, that if you are going to work with Jay, make sure you discuss every single aspect of what you want, paper type and weight, trimming, etc. for every aspect of your print job. In the end, we were able to use what was printed, the program and the bookmarks just weren't exactly what we wanted. Additionally, he asked us to reformat our files and then email them to him but didn't reach out until the next day to let us know that he did not receive the file. I will say once he had the files the work was done the next day.

Yousef is always very helpful every time I go! He's helped me more than once (but doesn't know) and…read morehe's the same every time. Called as well and it sounded like his voice calling about Thanksgiving hours and he's just a nice person.

Worst customer service. They should at least smile and say hello. Not very helpful. Will not be…read morecoming back to this location.

The small neighborhood shop where you get friendly quick service. I'd rather come here for…read moreassistance rather than go to the big corporate printers.

We had some really close, urgent deadlines for a trade show banner. Danny was incredibly helpful in…read moregetting it set up and even delivered it to our office for no additional cost. Definitely a great option for a busy small business like us. The print turned out great and the collapsible banner holder was good quality. Overall, we'd be happy to come back for our next print. Thank you Danny! And sorry for all the trouble and close deadlines

I ordered postcards for my business and a banner for my school PTA. Turnaround time was quick, and…read moreI really appreciated the proofing process they provide before final printing. The ordering process is easy and straightforward. There is parking available in the front as well as on the right side of the building. Pricing is very reasonable, and the quality of the prints is great. The staff is also helpful and informative, taking the time to explain details and answer questions, which I really appreciated. Overall, a smooth and reliable experience, and I would definitely use them again.

Super fast! I even had uber pick it up So it was super…read moreconvenient. I'd definitely order from them again.

This is my go-to UPS store in the pasadena area. They are usually very busy, but the team here is…read moresuper nice and very helpful. I've mailed hundreds of packages through this UPS Store and never had one get lost. They have self-scan stations available if you don't want to wait in line and have labels on your packages already. This saves me lots of time. The only issue at this location is the parking can be as busy as a costco, and the lot is somewhat small especially with a Trader Joes now sharing their lot. Not the store's fault though.

We generally go to this store because it's close. Lately we…read morehave had to notarize quite a few documents for retirement reasons (pension packages). We booked an appointment online through UPS for the notary. The appointment was for 2 pm. We arrived at 2 pm to be informed that we would have to come back around 3 pm because the notary was at lunch and they are short staffed at the moment. I said, "But we made an appointment for 2 pm." "The notary is at lunch, come back." Not an apology for wasting our time and scheduling. In fact, why have a scheduling system at if you aren't going to use it or adhere to it? Would have been nice to know something before we got in the car and drove all the way to this location. If you can use automation to send out reminders, you can use that same automation to contact your customers of changes in scheduling. Otherwise, what's the point?

A great local print shop that was able to quickly turn around our custom print job. The initial…read morecontact was promptly replied to and they made it easy to send them what we needed to print in short order. They beat their quoted turnaround time and we were very satisfied with the print quality and super fast turnaround. It's no wonder this shop has survived while many of the ones that used to exist in the area, are long gone. Would definitely come here again for any print needs and you should as well.

Maybe they are good for larger printing jobs but for making copies of pictures, your better off…read moregoing elsewhere. Like, anywhere. I had YELP send out quote requests for a simple task. I just need 2 copies made from an original photo. Thats all. Color Images replies saying it was $5 and can be done while I wait. I replied to confirm and they said it was easy and to come on down. So I send my husband in the following day to drop off the picture. After dropping it off he calls me back and tells me how rude the guy at the counter was to him and just how complicated he made a simple task seem. He said the guy acted like it was just a huge inconvenience, asking several questions for what should be simple and self explanatory and complaining that they normally do larger jobs , blah blah blah. At the end of the day I hadn't heard back from them as promised to let me know it was ready. I was already on a time crunch, because I intended this picture as a gift to someone who was visiting so I stopped by to see if it was finished (4pm, drop off was 9am) and the guy said "Oh, I forgot, let me warm up the machine". About 10 min later I have the copies. Now remember, I specifically asked for a color print of a glossy photo and they specifically responded that they can provide this. What I got was AWFUL. It was a morphed, discolored, paper copy. Common sense dictates that if someone asks for a copy of a glossy photo then theyd get a glossy photo in return. Its was so terrible. I think he even tried to balance the color, which made it worse...... The original photo was taken is soft lighting but it came out like it was red..... I dont even know how to explain it other than it was absolute garbage. Like I said, maybe they do good work on large print jobs but this place had no business reaching out to me when I was specific about what I was looking for AND the guy who is at the service desk is rude and unprofessional. I dont care about the measly $5. I care that my time was wasted and that both my husband and I were treated poorly. Oh, and I had to ask for my card back because he didnt return it at the end of the task and yes, he forgot because he sent me on my way before giving it back. I drove straight to CVS and printed out a perfect glossy duplicate for under $1.00, self service, took 3 minutes, the picture wasnt damaged or bent like I had feared which is why I did not go in the first place and no drama.

Showed up to their studio, called them, emailed them-- never got a response. Is this company closed…read moreforever.

I never wanted to get married, that is until I met the Hungarian, and then I wanted nothing more…read more The wedding I was less enthusiastic about. Something simple but classy. I had a specific aesthetic I just didn't know how to express that in the context of nuptials. I went on TheKnot.com for ideas. Huge mistake. Most of the girls on that site have been planning their weddings since conception. If you're like me and would have been happy to elope, then The Knot will make your head explode. Totally de trop! But, I have to give them credit for turning me on to letterpress. My own search led me to De Milo Design. In 2003, I got my wedding invitations here. It was the easiest wedding-related decision I made (next to YES!). Dealing with Annika was so calming. And within five minutes, I knew exactly what I wanted. The invitation is the first taste of your wedding (assuming you don't do save-the-dates). Much like an overture or a prelude, it should set the tone of what's to come. My point is: the invitation is just as important as the dress. Recently, I referred my friend to them after seeing some of the crap other, more expensive letterpresses were trying to pass off as elegant, more like excessive. My friend ended up going with De Milo too, and I was shocked to see the prices really haven't gone up in 11 years! Inks, card stock, design, fonts, all gorgeous. They don't do anything tacky here. Just exquisite work. They're true artisans.

Small shop on Huntington where you can drop off both UPS and FedEx packages which makes it very…read moreconvenient :) quick service and friendly staff. Parking can be a little harder to find depending on what time of the day you go.

Rose at mail serve was amazing. I called ahead asking for copies and she took my order via email…read moreand had my copies ready promptly as I requested. They are great and prices are also good. I also have a mailbox there and there is always great customer service. Great to have a quality location in the neighborhood!

First and last visit. Michael A. provided some of the worst customer service I've experienced at a…read moreFedEx Office. He was rude, visibly unhappy, and moved at a painfully slow pace despite the store not being busy at all. There was absolutely no reason for the attitude. On top of that, his appearance and lack of professionalism were concerning enough that I was uncomfortable standing at the counter. This is a customer-facing role--basic courtesy and professionalism should be non-negotiable. I won't be returning, especially with a print shop literally next door that values customers' time. The low rating here is well earned, and I wish I'd noticed it before walking in.

Really didn't think FedEx could get worse. I've had multiple…read moreissues with a seller who shipped a package through them and I've been trying to cancel it, online, phone customer service whatever, all the ways they tell you to figure it out. Their ridiculous robot hangs up on me EVERY TIME and their website "AI Assistant" doesn't help either so I decided to try to call the store and get on the phone with an actual human. Whoever the woman on the phone was kept interrupting me and what I was saying and was appallingly rude. Took multiple instances of me requesting to JUST FINISH MY SENTENCE so that I could ask her, a human, to connect me to another human. Seriously terrible and rude and so blasé. Absolute worst customer service experience and if you worked for me, you'd be fired on the spot for interrupting a CUSTOMER you're supposed to be SERVICING as that is how retail and customer service work which is, I know, a crazy concept. You represent a company and obviously you don't care about it, your work, ethics or politeness. Have a great time hating your life and subjecting others to your indifference as you continue steamrolling customers, its going to take you super far. Wish I could give negative stars.