Scott Ramsey did a wonderful job tuning my Yamaha grand piano after we moved-- it just sounds…read moregreat! I highly recommend him!!

I called to get piano picked up and stored with him. I was out of state. Two weeks went by. I text…read moreagain, and he said he didn't remember talking to me. I had even text him pictures before. He followed up by text with "Hi sorry I'm a lazy guy...LOL I can do it Friday." When he came to get the piano, he wasn't able to get in. That was my bad. He was already there. I was out of the state. I had anticipated it being picked up weeks earlier. I told him we needed to reschedule and he said it was no problem. He came a few days later and picked it up. He text me saying he emailed the invoice with an extra trip charge and the first month charge. This was Friday after 6pm. I text him back, "Alrighty." I was out, not near a computer. I figured I would pay the extra charge which wasn't even discussed before getting the piano, and the first month on Monday. Business hours. After all I was out of state. He text me that Sunday, "Unsure why your invoice has not been paid yet? It is important to keep your account current now that we are in the storage portion of the contract because it does have late penalties that should be avoided. Well I had already paid for the pickup and three months of storage before he even picked the piano up. This is why I was waiting until Monday, this needed to be looked over, I needed to find the paperwork, check my bank transactions, ect. I text him that I wasn't aware of the extra pick up fee. His text back, "Hey no worries at all." Next text, "Forgive me please, I did three jobs including yours that day and one client paid before the work was done and the other client paid right at the job site I'm just kind of used to not waiting for payment unless we talk about it and of course it's no problem. Next text, "Your Storage is paid in full through October 1." So, those three texts in a row. I didn't even respond because I was shocked and concerned and most of all busy. It was the weekend. I thought we were good. He just mixed up customers. A few days goes by. He texts, "I really don't understand why you're not paying me for the wok that you asked me to do for you. It's not very friendly and I don't appreciate it." I apologized and told him to send me the bill. I hadn't gotten it, and since I thought he mixed up customers, I wasn't concerned. He text. "Great thank you so much." He text again, " I have it in my air-conditioned space on my property so it's not getting super heated and I'll send you an invoice once every three months and we're all set. Me: Ok. I paid the storage fee. I just owe you the time you went out and couldn't get in? Me: $175 for your time. That was me just making sure I was understanding everything correctly, since he was so mixed up before. His response: Let's keep this straight. You paid on June 17 $455. Balance remaining is 175 that was due on the day that I picked it up I don't know why you're trying to play games with us His Next Text: I'm sorry I'm just I'm used to having to beg for money what you're trying to say is you paid for the first trip and you owe for the second trip and that is correct. I apologized and sent it over within the hour. $175 for going to my house??? that in my mind was crazy. He stored it for about 6 months. He notified me that he was going out of business and I needed to get the piano. Of course I had to pay him to deliver it. I had it sent to my brother's house. He was unpleasant. I was picturing a young crack head guy, he was just old. I realize after the delivery that it wasn't even my bench. I want my bench back!!! He won't answer calls, texts, voice messages, FaceBook messages, ect. So if anyone knows how to get ahold of him, please let me know. I have had my piano and bench for 24 years since childhood. Sorry for the length.

Randy did a great job tuning our historic piano. Tried to call him again but apparently he passed…read moreaway.

I was given an older upright Wurlitzer piano and, after I paid to move it to my house, I discovered…read morethat it was not in good working order. Keys would play once and then not again because the hammers were not properly returning and of course it was out of tune after standing unused for a long time and then being moved. The piano moving company recommended someone to repair and tune it. He arrived and almost immediately told me I would have to replace almost all the inside workings at a cost of more than $500, possibly a lot more. I decided against the repair as it could easily have cost more than the value of the piano. I waited several months and decided to bring in someone for a second opinion, which is when I found Randy Prentice. After looking it over, he told me I likely did not need to replace anything, and it was hopefully just in need of lubricating. After about two and a half hours of intensive work and tuning, the piano has recovered nicely. It is playable and in tune again, and got there with a very fair price (nowhere near the $500+ I was quoted previously). I highly recommend Randy's services!

This piano company is top-notch! The service is excellent and they are very respectful. I highly…read morerecommend them for your piano needs.

Definitely 5 stars! I needed a piano moved in a hurry. Marissa found a way to get it scheduled, and…read morecalled me when she was able to get it done even earlier than expected. Daniel arrived on time, quickly - but very carefully - moved the piano, and he was so nice! This is a company of caring professionals and I highly recommend them. Service above and beyond any expectations. Thank you Marissa and Daniel!

Neil Flint was referred to me by a long time friend if mine. I spoke to him once and requested him…read moreto play at my dads services. I didn't call him back to confirm the details or anything. So, as I pulled up to the burial site and saw him,,, i couldn't have been more elated. He played beautifully. I suggest him to everyone looking for a bagpiper. He is punctual, professional and talented.

Reached out twice in January, 2021, including voicemail - two weeks later, no response…read more Update: one month later and still no response. Opted for another provider after two weeks though and they were outstanding... please see separate review.

I bought a beat-up old piano a few years ago. JPL moved it to my house, totally rehabilitated it,…read morehas kept it in perfect tune, and recently reconfigured my flimsy quiet pedal mechanism to work better than ever. My instrument is getting better over time with TLC from JPL.

JP Lawson moved my 1930 vintage Steinway & Sons baby grand piano on Saturday, and the entire…read moreexperience was wonderful! Scheduling was simple. Payment was a breeze - and quite economical. James and Craig were on time, organized, professional, and personable. They were both extremely knowledgeable about everything piano-related. They knew exactly how to move a grand piano. They identified instantly that it was out of tune. They were knowledgeable about the maker of the piano and the paper trail that accompanies this piano. They even took a bit of their own time to visit pleasantly with my 88-year old mother, who was present at the time of the move. She adores them! :) I will certainly go through JP Lawson for the tune up and everything afterwards! Thank you James! Thank you Craig! You guys ROCK!!!! Gioia

I have a "difficult" piano (one tuner quit on me after their first visit lol) but you wouldn't know…read moreit now. Isaac does a wonderful job, and I look forward to how good it sounds after his visit. It's also nice to have a younger piano tuner and knowing he will outlast me :-P Also organised, punctual, can pay online etc. Highly recommended.

I recently retrieved a family heirloom--a Steinway parlor grand piano that was being stored and…read moreused at a friend's house. I want to be sure to keep this piano is good shape, since it's been in my family for generations. I know that it needed a new humidifying system. Isaac was clear in his email communication and clear in explaining how the new system works, and some important pointers about the piano. I appreciate the education! Then, in a confident manner, he removed the old system and installed the new one. Now, I'll wait about 3 weeks for the piano to acclimate to the new system and will invite him back to tune it. I am confident that the sound will be sweeter when he is done with it!

Dan Davis is a musician himself, a fine piano tuner, reasonably priced and a gentlemen to boot. He…read morecan be a little slow returning calls, but he always comes through and it's worth the wait.

Dan knows what he's doing. Super nice, friendly, and is sure to take care of your piano well. He…read moretuned and checked out a repair issue on my Kimball piano. He knew what he was talking about and doing, and he got it taken care of promptly. 40 years of experience shows in his work. I'd recommend him to anyone in the Tucson area needing piano tuning/service.