The BDR the glass man came out the next day to fix my auto glass after having it shattered while…read moresitting at the traffic light on RT 301 & Billingsley Rd. To no avail after calling a couple of glass shops them tell me they could not repair it after 2 days, I then called The Glass Man they made me a next day appointment came in a timely mannner took care of the job and left me with a smile of appreciation. Thank you BDR Glass The Glass Man.

Didn't see all the bad reviews until after I went. My friend has taken three different cars here…read moreover the last 12 years and I went based on his recommendation. I wasn't able to call ahead and make an appointment but the wait was only about an hour and twenty minutes for the front windows to get the tint. Waiting room is tiny and many other customers weren't wearing masks- that wasn't enforced. But service was good and fast and windows look great for now. $63 for two windows at 35%, that's the legal limit for VA for the front windows. You can get as dark as 5% in DC and MD. The

Great service good prices .. I need my new tint window and they fix it right away…read more 11750 pika dr Waldorf,md 20602

Certified Auto Body is professional and consistently does excellent work on vehicles. I highly…read morerecommend this body shop for their quality workmanship and customer service.

First off, the staff at the front were very inviting and jovial, but at the same time professional…read moreand helpful. Don Burger, the shop manager, is a straight shooter and very knowledgeable about his craft. Certified is a place you feel good about bringing your vehicle to knowing it'll be fixed correctly and most of all in a timely manner. My vehicle was in and out in about 8 days; looking good as new. I most definitely will bring my vehicle(s) back here to be repaired and would refer anyone to do the same. Keep up the great work.

I took my recently purchased motorcycle in for a MSI. Ted was quick, professional and efficient…read more The shop was clean and organized. And the air conditioning was COLD in the office. If you want to be treated with honesty and professionalism make First Choice your first choice. My bike passed inspection!!

I'd recommend first choice being your last choice. The experience I had here couple days ago was…read morehorrible. I dropped my car off for an MD inspection & an alignment. I got a call explaining the car had failed inspection for TWO MINOR THINGS (which I was already aware of). I asked if the alignment had been done also, to which he told me he wasn't aware I requested one. No problem, but yes let's get an alignment done please. He advised me they do not do alignments and had to send the car to another shop to get it done. No problem. Once the car was taken to who knows where- I was never even given the name or location of whatever "shop" I did not personally hire to service my vehicle, I was told the alignment could not be done, and it would cost $2k+ to replace chassis parts in order to be able to align the car. What they were not aware of is that I myself am an automotive mechanic, and I inspected my vehicle myself before taking to them. I declined the up charge and informed them I would like to pick the car up, but now they can't tell me when they would even have it back. Again, I have no idea where my car is at this point. I explained politely that I'd like to come pick it up first thing in the morning, and I was told it would be ready. Morning time comes and I call first choice, and I'm told the car is still not back, and "maybe" they can have it back by lunchtime. At this point I have to shuffle my schedule around just to make plans to pick my car up. I call back around 1pm and I'm told it's still not back. I inform them that I will be there to pick my car up in 30 min and they need to figure out how to get it back to their shop. Once I arrive, wouldn't you know it, the car is still not there. And when closing out my bill, I'm informed that I owe extra $ for this failed alignment situation, I don't even know who or what I'm paying for that, again, no information on where my car went was ever given. After about 30 minutes of waiting, the car shows up, and after a couple apologies from the receptionist, I was handed my keys. I wasn't the happiest customer at this point, but I understood. I let them know I will be making the TWO MINOR REPAIRS listed on the inspection report myself and will bring it back in a couple days for reinspection. I bring the car back a couple days later for reinspection and handed the inspector my keys so he could check it out, I literally had to replace a mirror glass and hood latch pull. Minor. He asks me did I get the alignment fixed, and I said no. He then immediately, with an attitude, shoves the keys back in my face and tells me he will not pass it. At this point I am fuming, I explain to him that I paid YOU to inspect my car, and what you wrote on the report has been fixed. What this man was trying to do was fail the car based on info "supposedly" given to him by some unnamed 3rd party for the alignment. I tell him, nothing about alignment was on the report I was given from YOU yesterday. In this moment I am catching him in his own lie, saying "I'm human, I forgot to put it on the report". No sir, you either missed it, or you're trying to make things up. The whole point of being a licensed state inspector is to NOT MISS THINGS, you are literally responsible for the vehicles you sign off on, that will be put on these roads. He then goes and makes that change on his computer and prints me a new report showing it now failing for 3 things. Unbelievable. What I took from this situation was first choice auto trying to up sell $2k+ worth of unnecessary items in an attempt to get a few bucks. Once I left this place, I immediately took it to another MD inspector and the car passed inspection with NO issues. The lesson I learned is that this place will never see another dime from me. I have a copy of both failed reports from first choice, one showing those 2 minor things, and another one showing he added something that wasn't true. I also have the passed inspection report from the reputable shop that was done immediately after I left first choice. I will be making sure the MD state police hears about my experience here, hopefully they make the necessary corrections. Be weary of this place.

Friendly & helpful receptionist. Safelite glass repair was scheduled same day that I called & we…read morewere in & out in 30 minutes. Even vacuumed out our car! Very professional.

I took one of our family vehicles into the Prince Frederick location for regular scheduled…read moremaintenance. As always the staff is polite, courteous, and efficient. Or vehicle was serviced promptly and no "up sale" was attempted. The service adviser, I believe he name is "Bailey" explained what the technician had done and what issues they noticed, without attempting to push me into more work or spending additional money. I will return to this facility when my vehicle requires additional service. Ricky H.

Do NOT deal with this company! I paid $44000 for a new GMC Acadia & within 1 week had a problem:…read moreThe driver's seat back developed an unsightly black mark at the base (where the lower back sits). This made me think about something a Winegardner employee said when I was in the dealership getting ready to buy my new vehicle: "Just spray it! ..... The gold Acadia out front!" Could they have known about the mark on the seat of my car before I bought it & were trying to cover it up? I took it back to the dealer & they agreed to fix it, saying it was a fault & actually ended up replacing the seat back (so they said!). Ok so far & they even gave me a free loan car. One week later, I noticed the black mark was back - same as before - all the way across the base of the back seat section. This being tan leather it really stands out! I called the dealer again & they said it would not be replaced a second time for free. SO, I decided never to go to Winegardner GMC ever again. However, a few months later my Acadia would not start at my house, so I called GMC Roadside Assistance. A sub-contractor was sent out, who said there was nothing he could do & it needed to be towed to my local GMC dealer! A recovery copany was then called, who came & took it to Winegardner GMC in Prince Frederick, MD. When the dealer called me to tell me it was there I also took the opportunity to ask the dealer again if they would fix the mark on the driver's seat. I was told they would call me back with an answer; when they did they said they would not fix the seat. I asked why & was told it had been replaced once & was not a warranty fault. When I asked what was causing the black mark, I was told it could be "an item of clothing, maybe a leather belt!" I told them that was unacceptable - for me to have to not wear a certain item of clothing (black leather belt), to avoid the black mark getting worse! I have been wearing the same type of clothes/belts for many years & have NEVER had any black marks left on seats. This particular mark will not come out with any type of cleaning solution. I suggested the quality of the leather on teh Acadia was sub-par & that they should complain to GMC but to no avail. To add insult to injury, the reason my car would not start (they said) was because it was 'low on gas!) The gas gauge was not even on the 'low gas' warning level, so how could that have caused it not to start? On top of that, the Service Manager was extremely rude, short-tempered, unfriendly, uncaring & did I say RUDE? I am seriously thinking about trading in my Acadia for a Toyota or Nissan, as I have had excellent feedback from friends who drive those makes & good reviews of the respective local dealers.

I took my MKZ into this dealership's service center over 3 weeks ago and almost a month later and…read moreover 1000 dollars paid the car still WILL NOT START! They put my car on their Computer system TWICE! They charged me Twice for that too! Both times they came back with different issues! Can someone explain to me why they, if the system couldn't find the issue the first time, would put it back on the same system again? Could it be that 200+ charge they add to my bill? It's not doing ME any good but it sure does help them pay for that shiny new building! The car sits in the parking lot for days, When I call they put me on hold for 20 minutes then hang up on me, when they say they will call back they NEVER DO! I GAVE THIS DEALERSHIP ONE STAR BECAUSE I HAD TO! If I could I would have rated this service center as sub par. I'll tell you what...........they saw this woman coming.

Took my car for tire replacements on my "New-to-me" Lincoln MKC and the service was excellent! Nick…read morewalked me through what was done, and even when I experienced smaller issues before pulling (Like a screw being loose under the lift gate trim), Nick took back and fixed with no worries! Very pleased with the service department and had zero thoughts of the "Dealership screws you maintenance and small repairs" stigma that surrounds all dealerships. Definitely not true for this one!

My car was very gross after a cross country road trip, this company gave the best priced quote for…read moremy SUV at about 130$. The most disgusting part of my car was the wheel well in the trunk. The first time they came by they did an amazing job! It took about 3 hours and the employee that helped me was super nice and did a great job. The polish used on the leather was a little greasy feeling afterward but it went away quickly. They did miss the wheel well but they had no problem coming back to help me with that. Overall a good experience :) it seems like there was a little miscommunication though, so I would recommend clearly communicating trouble spots and pointing them out in your car when the company arrives. I would still definitely recommend. I would give 4.5 stars if that was possible!