I took my recently purchased motorcycle in for a MSI. Ted was quick, professional and efficient…read more The shop was clean and organized. And the air conditioning was COLD in the office. If you want to be treated with honesty and professionalism make First Choice your first choice. My bike passed inspection!!

I'd recommend first choice being your last choice. The experience I had here couple days ago was…read morehorrible. I dropped my car off for an MD inspection & an alignment. I got a call explaining the car had failed inspection for TWO MINOR THINGS (which I was already aware of). I asked if the alignment had been done also, to which he told me he wasn't aware I requested one. No problem, but yes let's get an alignment done please. He advised me they do not do alignments and had to send the car to another shop to get it done. No problem. Once the car was taken to who knows where- I was never even given the name or location of whatever "shop" I did not personally hire to service my vehicle, I was told the alignment could not be done, and it would cost $2k+ to replace chassis parts in order to be able to align the car. What they were not aware of is that I myself am an automotive mechanic, and I inspected my vehicle myself before taking to them. I declined the up charge and informed them I would like to pick the car up, but now they can't tell me when they would even have it back. Again, I have no idea where my car is at this point. I explained politely that I'd like to come pick it up first thing in the morning, and I was told it would be ready. Morning time comes and I call first choice, and I'm told the car is still not back, and "maybe" they can have it back by lunchtime. At this point I have to shuffle my schedule around just to make plans to pick my car up. I call back around 1pm and I'm told it's still not back. I inform them that I will be there to pick my car up in 30 min and they need to figure out how to get it back to their shop. Once I arrive, wouldn't you know it, the car is still not there. And when closing out my bill, I'm informed that I owe extra $ for this failed alignment situation, I don't even know who or what I'm paying for that, again, no information on where my car went was ever given. After about 30 minutes of waiting, the car shows up, and after a couple apologies from the receptionist, I was handed my keys. I wasn't the happiest customer at this point, but I understood. I let them know I will be making the TWO MINOR REPAIRS listed on the inspection report myself and will bring it back in a couple days for reinspection. I bring the car back a couple days later for reinspection and handed the inspector my keys so he could check it out, I literally had to replace a mirror glass and hood latch pull. Minor. He asks me did I get the alignment fixed, and I said no. He then immediately, with an attitude, shoves the keys back in my face and tells me he will not pass it. At this point I am fuming, I explain to him that I paid YOU to inspect my car, and what you wrote on the report has been fixed. What this man was trying to do was fail the car based on info "supposedly" given to him by some unnamed 3rd party for the alignment. I tell him, nothing about alignment was on the report I was given from YOU yesterday. In this moment I am catching him in his own lie, saying "I'm human, I forgot to put it on the report". No sir, you either missed it, or you're trying to make things up. The whole point of being a licensed state inspector is to NOT MISS THINGS, you are literally responsible for the vehicles you sign off on, that will be put on these roads. He then goes and makes that change on his computer and prints me a new report showing it now failing for 3 things. Unbelievable. What I took from this situation was first choice auto trying to up sell $2k+ worth of unnecessary items in an attempt to get a few bucks. Once I left this place, I immediately took it to another MD inspector and the car passed inspection with NO issues. The lesson I learned is that this place will never see another dime from me. I have a copy of both failed reports from first choice, one showing those 2 minor things, and another one showing he added something that wasn't true. I also have the passed inspection report from the reputable shop that was done immediately after I left first choice. I will be making sure the MD state police hears about my experience here, hopefully they make the necessary corrections. Be weary of this place.

I took my MKZ into this dealership's service center over 3 weeks ago and almost a month later and…read moreover 1000 dollars paid the car still WILL NOT START! They put my car on their Computer system TWICE! They charged me Twice for that too! Both times they came back with different issues! Can someone explain to me why they, if the system couldn't find the issue the first time, would put it back on the same system again? Could it be that 200+ charge they add to my bill? It's not doing ME any good but it sure does help them pay for that shiny new building! The car sits in the parking lot for days, When I call they put me on hold for 20 minutes then hang up on me, when they say they will call back they NEVER DO! I GAVE THIS DEALERSHIP ONE STAR BECAUSE I HAD TO! If I could I would have rated this service center as sub par. I'll tell you what...........they saw this woman coming.

Took my car for tire replacements on my "New-to-me" Lincoln MKC and the service was excellent! Nick…read morewalked me through what was done, and even when I experienced smaller issues before pulling (Like a screw being loose under the lift gate trim), Nick took back and fixed with no worries! Very pleased with the service department and had zero thoughts of the "Dealership screws you maintenance and small repairs" stigma that surrounds all dealerships. Definitely not true for this one!

Didn't see all the bad reviews until after I went. My friend has taken three different cars here…read moreover the last 12 years and I went based on his recommendation. I wasn't able to call ahead and make an appointment but the wait was only about an hour and twenty minutes for the front windows to get the tint. Waiting room is tiny and many other customers weren't wearing masks- that wasn't enforced. But service was good and fast and windows look great for now. $63 for two windows at 35%, that's the legal limit for VA for the front windows. You can get as dark as 5% in DC and MD. The

Great service good prices .. I need my new tint window and they fix it right away…read more 11750 pika dr Waldorf,md 20602

Kojo provided excellent detailing services on both of my vehicles. Due to a broken wrist, I was…read moreunable to do it myself. But after the phenomenal job he did, I'll be using his services on a re-occurring basis. I'd highly recommend him for your detailing and/basic car wash needs.

Answered my call. Communicated promptly and professionally. Was on time and gave me the best car…read morewash ever!

Absolutely a great towing company. Customer service and…read moreflexibility are the best! Brian is a great techician. Sarah managed my pickup precisely.

Easy to contact, schedule and he arrived right on time as promised. Care was taken to protect my…read morecar. Seamless, personable service. Thanks!

Fantastic work, great attention to detail. Rodney is well worth the money, incredible service. We…read morecan't express how impressed we were with his work and work ethic. Everything was spot on, I don't think the car was this clean when we bought it, looks like a brand new car. Thank you very much for everything you did. Outstanding !!!! Cordy and Bill D.

On time and a great job! Will hire Rodney again, for sure. Reasonable price, thorough cleaning, in…read moreand out. Great buffing out imperfections and waxing. Wheels immaculate.

I had two cars done on the same day and I'm not going to lie we had let both of them go a little…read moretoo long. Josh was a total pro in setting up the appointment and confirming it the day before. Josh sent four guys and they worked on the cars for about 4 hours. I went for the highest package because (like I said) the cars were dirty. Now they look like they came off the showroom floor. It might seem costly but it was well worth it for the outcome and the convenience.

Overall, it was a pretty decent detail. My car interior was pretty messy and it looks better than…read moreit did before. It is definitely clean, but after riding in it for one day, I've noticed some areas that they missed. I paid for the platinum package which is $230 for a crossover vehicle. The interior is leather, and with two kids the seats had spills and splashes. While those splashes are gone, my seats do not look conditioned as the package advertises. I'm guessing conditioned means that a conditioning product is applied to leather, but there's no slight shine to it. So I'm unsure if that was done. The e-brake area still has debris under it, a lot of it. So I was a bit disappointed that it was overlooked or forgotten about. The back and sides of my seats still had a little bit of specks on them, which didn't seemed wiped down completely. Windows were clean inside and out, so that was a plus. Tires were shiny and rims were cleaned. Carpets were vacuumed and shampooed. Trunk mat and carpet underneath were cleaned and vacuumed. The main reason why I'm not doing 4 stars is because I called the day before and we agreed on 9 AM the next day. At 9:15 I called and left a message. A couple minutes later I got a text saying they were running behind and that the crew would call me shortly. Not long after that, they called me to let me know they would be there in 30 mins. They got here at 10, technically an hour after what I was expecting, and I would've preferred to have gotten a text or call letting me know they would be late, instead of me waiting 15 mins to call and see what was going on. An hour into the job, they let me know they have to go back and get some equipment they forgot. An hour later, they were back. By 2:30 they were finally done. The men worked hard and did an overall good job. My car wasn't squeaky clean to begin with, and it is definitely cleaner now. But I wish the owner/crew would've notified me about being late sooner, and that they had all the equipment they needed for the job. The pricing seems on par with detailers in the DMV, but for that price, I would've loved a little more attention to detail and getting here on time with everything they need for the job.

My car randomly locked (we think somehow the key was bumped )- and as luck would have it, both sets…read moreof keys were in my car this evening. As was my friend's dog! Thankfully, it was around 7pm and cool. It was suggested to me to call a local towing company and I picked Hubbell Towing as I live in Hughesville . My call was answered and my amazing rescuer was at my house 20 minutes later, as promised . With amazing customer service and a calm and confident attitude, my car was opened. The fee was more than reasonable. Thank you for being so responsive and helping us out so quickly!

The guys that work here are truly genuine and so nice. My diesel broke down on MD5 with no…read moreindication of the issue. I had a driver dispatched and to my location within 5-10min of calling. The driver was super nice, managed to magically get her to restart but both he and his boss didn't want to leave me should anything happen again. He led me to the closest gas station where she died again waiting to turn in. The driver hooked her up, brought me to the pump. We decided to try fuel (despite there being no fuel light on and the gauge showing gas). After putting $20 in, she started running again- the driver checked the dash and THEN the light came on. Long story short, I have a faulty gauge or fuel sensor- but the customer service they provided was top notch! They truly care for their customers - and I immensely appreciated their willingness to stay with me and ensure I wasn't left stranded somewhere. Being new to the area I have no clue where anything is, so they even went as far as to recommend a diesel mechanic just in case. I'd highly recommend this company to anybody in their area if they find themselves in need. Hopefully I won't require their services again, but if I do I will gladly give them a call and my service. I can't thank this team enough!!