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    D I Richardson Wrecker/Recycling

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    4 years ago

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    Cahpow - Cahpow!

    Cahpow

    (7 reviews)

    I hired this broker and paid a broker fee upfront with the expectation that I was paying for…read moreprofessional negotiation, assistance with my trade-in, and a smoother, less time-consuming car-buying experience. Unfortunately, I do not feel the service I received justified the fee. To be fair, she contacted several dealerships on my behalf and provided me with vehicle options. However, the prices she obtained were all higher than the price I was ultimately able to negotiate myself at a local dealership. Since professional negotiation was one of the primary reasons I hired a broker, I was disappointed that I ultimately had to take over that part of the process to secure the better deal. I also expected meaningful assistance with my Volkswagen Taos trade-in. The broker recommended getting an offer from Carvana, which I did. However, I was largely left to work through the trade-in decision and its impact on the overall transaction myself. In the end, I negotiated directly with the dealership and received a better trade-in offer than the Carvana offer. Communication was another significant issue. Responses were often slow, she was unavailable during important moments in the transaction, and I frequently had to initiate contact and follow up. Purchasing a vehicle involves time-sensitive decisions, so responsive and reliable support was an important part of what I believed I was paying for. Ultimately, I negotiated the vehicle price myself, secured the better trade-in offer myself, and handled many of the key decisions directly with the dealership. No refund or partial refund of the broker fee was offered. While the broker did contact dealerships and provide options, the results did not save me money, and I did not find that the service made the overall process easier or less stressful. My experience may not be representative of every client, but based on mine, I would recommend that prospective customers ask for a detailed written explanation before paying a broker fee: exactly what the fee includes, who will negotiate the final vehicle price and trade-in, expected response times during an active transaction, and whether any portion of the fee is refundable if the broker does not obtain a competitive result.

    Sarah was super helpful. We needed help getting my niece a vehicle while she was on the opposite…read morecoast of the country. Sarah found the best deal, she coordinated all the paper work and basically made the process as seem-less as possible. Great service and great value. Thank you!

    Prospect Auto Sales - Prospect Auto Sales

    Prospect Auto Sales

    (14 reviews)

    I had a really stellar experience with Prospect Auto Sales. Their lot was full of really decent…read morecars and there were a lot of options under $10k. Great guys and their process was streamlined & easy. Details of my stellar experience: Firstly, they answered my emails immediately. I figured they may go into a black hole as dealers may use the phone more but the opposite happened. Every question or concern was addressed quickly; I never waited around for an answer. Secondly, they were extremely welcoming and let me try out about 5-6 different cars in one afternoon (rapid fire.. one after another). I had a feeling my car was on the lot but wasn't sure which one would be "it". They let me test the cars out and make my own determination. I even remember them pointing me to a lower priced car over a more expensive one when I was making my final decision. When I found the car I loved, I drove it twice that day. On the second drive, I remembered I had a work call to take and they let me sit in their office at their desk and take my call w my headphones and laptop. No judgment at all that I lost track of time. They were extremely accommodating but in a very relaxed way. I am lucky they knew to buy this car from the auction because somehow I got a car that drives brand new for $6995! The car is old but it's almost impossible to tell. I've been showing it off for 2 weeks and asking friends an family what year it is. They all thought it was 8-10 years newer. Thirdly, once I picked the car they were quick with the paperwork but patient with me getting all the loan details sorted out. They even advocated that I go with my own credit union over any banks they had relationships with. They didn't even ask me for a deposit which was surprising but it helped build trust between us; they new I would come through with the check. I didn't even try to negotiate because I knew the car was priced right and I felt very comfortable that I was getting a great deal. Love the car & so glad they saw this gem and picked it up! It drives amazing & they even put in a new battery right before I got it. PS - I used to own a 2015 ILX and I can hardly tell the difference with this 2004 TSX. It's like I got the same car for half the price! I'm still shocked. :)

    We bought a Honda Pilot here for my husband many years ago and David the owner was great. It was…read moreour first time here. We live in Maynard and he let us take the car home for the night to let our mechanic look at it. We bought the Honda and love it. Last fall my car died unexpectedly and we were scrambling to find something. We let David know what we were looking for and we test drove some cars, but we ended up getting a car somewhere else. When my husband called to let David know, his response was, "oh good I'm so glad that you found something". David is a class act and a very honest man. We highly recommend Prospect Auto Sales.

    D I Richardson Wrecker/Recycling - carbuyers - Updated September 2026

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