I called for an appointment before taking my car in for repair damages and paint. I got an appointment to bring the car in two days. My car finished and back to me four days later. Excellent work! I am highly satisfied with their work. I would recommend HICKS Auto Body to everyone, job well done. read more

Great work they are true professionals. I recommended my daughter to hicks auto body after her car was rear ended. Willie Jr.'s team did a phenomenal job, the car looks better than when she bought it. 10/10 read more

Willie Hicks took the absolute best care of me. Fantastic work on my car and even better customer service. 10/10 recommend

In the before and after pictures, it's evident that my car looks as good as new! I had my car repaired by Hicks Auto Body and they did a phenomenal job. They are courteous, professional, accommodating, and work with you to answer any questions or concerns you may have. I highly recommend Hicks Auto Body if you need car repairs! read more

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Great experience getting my car repaired at Hicks Auto Body. Willie had my car ready 1 day ahead of schedule, and beat every quote in town to boot. The color match is fantastic, and they detailed the rest of the car inside and out in addition to replacing a fender and repainting three more panels. I also received a bottle of touch up paint for the future. My insurance claim had previously been denied so I had to pay out of pocket. If you're paying out of pocket, know that they only accept cash/cashier's check/money order. This place is five stars in my book because it's the perfect auto repair shop for someone in my situation - paying out of pocket, with a car that is good for many more miles and has some moderate cosmetic damage. I didn't want to spend a fortune, but didn't want to spend years driving a beater, either. Overall, the repaired section matched the color and body lines so well I could not tell it had been repaired without a close inspection of the paint finish. There were some minor imperfections in the finished work - some buffing compound left behind in some crevices, the hood wasn't fully closed, and one of the a/c vent tabs was missing, so I had to order a replacement. Nothing to bother making a fuss about. I would highly recommend this place if you want good quality work for an affordable price. I would bring my car back here for more work in the future without hesitation. read more

Hicks Auto Body - Sideswiped while parked overnight - Towing Near Me - Boston, Massachusetts

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Hicks Auto Body has never let the Jones family down. Whatever we needed, the customer service was professional, personal, expedient and thorough! We well NEVER take our cars to another auto body shop! Thank you Willie Gail and Danielle Jones read more

I was really anxious about getting my car repaired after an accident. However, My Insurance company highly recommended that I take my car to Hicks Auto Body. They said that these guys were fair and worthy of THEIR TRUST. First off, I was blown away by their professionalism. They were quick, thorough and down right a pleasure to deal with! They picked up my car and the job was completed within the time that they estimated. Willie Hicks Jr, personally kept me updated on the status of the repairs. I would highly recommend that you you call Hicks Auto Body first.. You can depend on their good customer service and they stand behind their work. read more

Hicks Auto Body - Before Hicks Auto Body. - Towing Near Me - Boston, Massachusetts

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I LOVE willie hicks. Seriously, he's an all around great guy. He's so personable and so kind. Every aspect of getting my car fixed, he handled for me. His team had a rental car waiting for me when I dropped my car off. He gave my 2 year old his pick at any of the cars he had on his replica display of the shop in his office. When I went to pick my car up, he'd had an oil change done, completely detailed (I have 2 kids under 2 so it was gross in there), and they took care of returning my rental car for me. He makes everyone feel like family, and I could not recommend his shop enough! Also worth noting: I had left money in my car, and tons of other random things (again, I have 2 babies) and everything I left was still there down to the pennies. Very honest and trustworthy people! read more

Is it possible to get your car back better than beforehand? The best auto body experience ever! Literally was freaking out from an sudden accident. Hicks Auto Body made everything a breeze! read more

Willie and his folks did a great job on my car when it was vandalized during this COVID 19 pandemic. I can't thank them enough really!!! They were recommended by my insurance and the decision to go with them was really the best I could do! read more

Great price for Best Service in Boston! Usually they say if it looks too good to be true then it usually isn't, well thats the complete opposite when it comes to Hicks, their customer service is absolutely amazing. Staff are super personable and are always ready to help. Service is super fast and they always do an exceptional job. I have been going to this autobody shop for 10 year (not in a row) but anytime i need any sort of body work, the turnaround time is usually 2-4 days (Sometimes same day), never longer than a week for me they are really good at what they do! I honestly dont trust anyone to work on my car the way i have grown to love hicks. if you have any doubt in your mind about going here, trust me you will not loose. read more

Owner is really nice this establish does a really good job with your car, however there are always minor glitches. this is the second time i've gotten my car fixed here and although i always leave satisfied, when i get home, i always find a minor defect. . The first time, my headlights weren't replaced with good new ones. It looks used and it has a crack in it somewhere, where water can get in. The second time, everything seemed perfect, i almost didn't find anything wrong with it except that when they replaced my side mirror, the part where the turning signal sensor is, is cracked, like it was hit right before it was given to me. now the owner is very professional & accommodates his customer in every possible way. He does stress that if i ever were to find anything i wasn't happy with to bring the car back and he'll fix it to my liking, BUT b/c i don't want to insult him, I've never done that. This place is def up to par, my only recommendation, is that you examine your car to a tee before you leave the establishment read more

They are great! My parked car was hit labor day weekend. My insurance company gave me a few options and I picked Hicks because it is relatively close to my home. My insurance company arranged my visit. When I arrived the receptionist, Iris was totally helpful. Willie Hicks Jr. was very nice and assured me that I would get great service. The damage was extensive so it took about a week and a half for my car to be repaired, but Iris called me with updates and even when there was a question about my deductible, she called to verify that it had been corrected. I highly recommend them for excellent service. read more

Great guy in the office and they do awesome affordable work compared to most shops. I got a free hat and calendar.

First experience with a car repair in Boston. I was totally amazed with how good the communication was, how friendly the staff is and how fast the car was fixed. Would definitely recommend to anyone and will definitely come back should I ever need to fix my car again. Thanks JR for an awesome experience. read more

I wish I could give Willie Hicks and his company Hicks Auto Body 6 or even 7 stars. This is by far the most reasonably priced, quality work, combined with amazing, personal customer service I've ever experienced in an auto body shop. Thanks for all you do, Willie Hicks!! read more

I was recommended to this place by my neighbor and after seeing the work done on his car I knew my car was in good hands. I honestly have no complaints. What I loved the most about this place is that I was treated like a customer of years but this was first experience with them. Even though they were very busy, I received fast and personalized customer service. I had damage on my front hood and grill. The work was done fast and for a great price. Check of the pictures. They even buffed out the scratch from the hood. Whoop whoop! Riding back in style read more

Hicks Auto Body - Bought grill myself and they even offered to pick up for me! - Towing Near Me - Boston, Massachusetts

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I just had a great experience at hicks! My insurance company suggested I use them after an accident I had (passenger door damage). They not only fixed my car quickly and very well, but they also put a pair of hubcaps on my poor old girl.....FOR FREE!! It made my day. I could tell that the owners and staff honestly care about doing a great job and about customer service. I have already recommended this shop to everyone I know. read more

I recently had hit and run on my vehicle, and my insurance company gave me a few suggestions on auto body shops nearby me. I decided on hicks based off of their great online reviews. My experience with Hicks was GREAT. The receptionist was informative, helpful, & friendly. The mechanics were knowledgeable an their work was precise and fast! Willie the vice president kept in contact with me daily through emails texts and calls updating me on my vehicle status which was EXTREMELY helpful for me! They also treat you with a gift bag when you are complete (which was a great perk lol) Id recommend this auto body shop to anyone! Not only is the work done in a timely manner but they treat u like your family! Hicks auto body is the EPITOME of great customer service :) read more

I was recommended to Hick's Auto Body by a friend after I had a car accident last winter. And I will never go to anyone else as long as these guys are in business! The owners, Willie Hicks Sr & Jr are both very friendly, professional, and very good at what they do. They took care of everything - including dealing with my insurance company. When I had the accident and I called my insurance company they told me that I didn't qualify for a tow even though I had full coverage. So my friend told me to call Hick's and Willie had my car towed and fixed within a week and the insurance company covered everything, even the tow. They are just awesome and will help you with everything - highly recommended :) read more

The HUGE snow storm of 2011 brought a large tree branch down on my car which smashed my windshield, dented my roof significantly and left several more dents and scratches all over the front of my car. I called my insurance company to make the claim and they e-mailed me a list of auto body shops they work closely with, and whose work is guaranteed by the insurance company. On that list was Hicks Auto Body. Due to the fact that it was a snow storm and I was battling the flu at the time I figured that since the work would be guaranteed, then I had nothing to lose by going with Hicks. I was WRONG. Initially my impression was great. Willie Hicks Jr. took my phone call right away and said they could send out a flatbed truck immediately so they could get to work on it sooner rather than later. After it got to the shop he called me to give me a detailed runthrough of what work needed to be done. As expected, the roof needed to be replaced, and several scratched and dents needed work. The estimate was about two weeks. No problem. Upon delivery my initial impression was that the car looked great and everything seemed o.k., with the exception of the passenger side mirror. I noticed immediately that when I tried to adjust the passenger side mirror that the mirror only moved right to left, not up and down. That left me unable to move the mirror up to a position where I could see my blind spot. No big deal. I felt that I'd let Hick's auto know and was confident it would be dealt with, which it eventually was. The one thing I had initially noticed, the mirror, turned into several things after driving the car over that weekend. Among the things that were not up to par were: - there were pock marks all over the interior, which looked like they were made by sparks from a welder, or from someone who was smoking while working on the car. (most likely sparks) - the rear window brake light was no longer working. - the driver's side visor was mounted to the ceiling in a position where the visor was angled out of place and could not be snapped into place when not in use. (another thing I noticed but did not mention to Hick's because I felt it wasn't worth mentioning because all the other things needed attention, was that when they painted the car they got red paint inside the door jams and on the sides of the dash, which are noticeable when the doors are open.) After noticing all these things I called Willie Hicks Jr. and he informed me that all problems would be addressed if I could bring the car back to the shop. No problem. I got up first thing in the morning so that I could get there at 7 am when their shop opened. After getting in my car and driving a minute or so I noticed that water was dripping on me from where the plastic molding meets the ceiling, near the driver's side window (it was raining that morning). Another thing that needed to be addressed. I arrived to Hick's Auto at 7 am and Willie Sr. was there in the office, Willie Jr. was not yet in. I showed him all the things I had noticed up to that point, including the newly found leak, and he informed me that he'd have his guys on it. I left the car there to be worked on and one of the shop guys gave me a ride home. I believe it was the next day Willie Jr. called me to let me know that my car was ready for pickup. Everything was addressed, except for the visor which needed to be ordered. They would have to install that once it came in (they did). I asked what caused the leak and Willie Jr. informed me that it was a malfunction of how the windshield was installed. I was told it was addressed and that it should not leak any longer. To top it all off, I received a ticket for not having an inspection sticker on my car. When they replaced the windshield they didn't replace the sticker, which I didn't notice until I received a ticket. I sent a copy to Hicks so that they could reimburse me and they mailed me a check for less than the ticket. That told me that they 1) didn't pay attention to detail, or 2) they somehow faulted me partly for the ticket and figured they would only pay a portion. I had to contact them again to get the difference for the ticket. Unbelievable. Long story short -- Liberty Mutual, my insurance company, had me contact another auto body shop to have them look at why the windshield was still leaking, etc. Basically, they ended up taking over the job and had to REDO THE ENTIRE JOB because Hicks messed up so much. I would NOT RECOMMEND THEM TO ANYBODY! Thankfully, the job was guaranteed by Liberty Mutual, so I was able to have the job redone by a reputable auto body shop that did the job right. read more

My man and I have been here a few times for our cars. Willie Jr (the owner/owner's son) usually answers the phone and called me directly numerous times. When the piece I bought for my car wasn't the right one he got a new one right away and still got me the car in the time he had said before. Do look over your car before you leave but stuff on mine was fixed right away. read more

First time having my car worked on after an accident and I could not be more pleased. I was very unsure about how the process worked but the owner, Willie Hicks Jr., helped me with everything. Really helped put me at ease with the whole process. Everyone I met in the shop or spoke to on the phone was so kind and professional. Car needed some minor work done and it took much less time than I had planned for. Sweet! Car came out looking great. So glad to have found a reliable and professional auto body shop. read more

Excellent customer service and excellent body work. Very impressed with their ability to service my needs and go above and beyond what I was paying for to ensure I got my car back in a timely fashion. Managment/ownership works on the floor and if you call, you always get the same people who know you on a first name basis. They provided me w updates on my vehicles and left me with no surprises. I would recommend willies for any body work. I had about 3k in work done to my Acura MDX in roughly 9 business days. Very happy with my out come. read more

I cannot say ONE bad thing about this place. Willie Jr is a saint, and was 100% flexible with my schedule in delivering my car back to me. He even offered to bring it to my office in Downtown Boston where parking garages are $20+ dollars an hour, and pay for the garage, since the car wasn't ready on the day that he predicted. Obviously I couldn't let him do that, so it was delivered the day after including a gift bag, but still the fact that he offered is AMAZING! When does that ever happen in ANY service industry? In addition, the reason that the car was late was because he noticed something else that he wanted to fix before giving it back to me that was not even part of the original repairs. He truly is looking out for his customers and I will never go anywhere else in Boston. If I knew more people with cars here, I would recommend Hicks to them ASAP. It doesn't matter where you are in the city, they will pick up your car on a flat bed/tow truck, and then return it back to you. I seriously can't get over how great Willie Jr is. read more

Thanks to precision craftsmanship and exemplary customer service our Oldsmobile was brought back to life. Willy Hicks, Jr. kept us informed of work needed and was prompt in his delivery of service. He even arranged to tow our car back to our driveway, post repairs. This was a business experience based on trust, professionalism, and precision detailing. I would bring all future repairs to Hicks Auton Body, Dorchester, MA. Brendan, Sr. and Brendan Ben, Jr. of Newton, MA. read more

I have finally found my mechanic. I ended up there a bit randomly (my insurance company gave me a list of possible mechanics) and had the best experience I've ever had with a mechanic. These guys are professional and courteous. But more important, they are HONEST and KNOWLEDGEABLE. A valet had broken the handle on my car door -- Hicks was able to get the part ASAP and repair it for....get this...$20. read more

It's rare to receive 5-star service in Boston. As a partner with Liberty Mutual, my insurance agency, I was connected with Hicks Auto Body this month for body damage to my Honda Fit. Willie Hicks, the owner, provided service over and above what I was expecting. When I arrived, he promptly greeted me, explained the work that was going to be done, offered me a history and tour of the business, and even introduced me to his father, the founder of the company 44 years ago. With my car at the shop, I left with a thoughtful gift bag and was given a ride to work across town, early in the morning, by a charming chauffer. The following day, my car had been fully detailed and spotless inside and out, and was delivered to me before the workday was over. In fact, they were able to bring it to me on a flatbed tow-truck during my lunch break! The entire staff, including Iris who works at the front desk were all very courteous and attentive. Overall, they valued my time, my needs and even ask for my feedback. I feel I've discovered a diamond in the rough; I have already recommended them to others! read more

This was the very first auto body shop that I've ever done business with. That said, I can't really compare my experience with anything else. I just didn't want to get played like some people complain about with some auto shops. I met with Willie, who comes off like a really cool, no nonsense type of guy. I told him what I needed and what the arrangements were with the other driver. He and his assistant we very professional when it came to detailing how their process worked and followed up with me whenever they needed to. They kept my car for a couple of days to do what they need to do (minor damage to the driver side door and bumper), and when I came back to pick it up, it looked like new. They even did such a good job of detailing the interior, that it kind of felt like I was driving a new car home. Nothing that could have been cleaned was missed. The only reason why I didn't give them 5 stars is because I noticed that most of the change (maybe about $12 worth of coins) was stolen from where I kept it inside my car. I know they have posted signs about not leaving anything valuable inside, but I guess underestimated how petty some people can be. Anyways, it wasn't a big deal and everything else about service was great. I'll probably go back, if need be and keep all my change before I drop it off. Just saying. read more

Just starting the process of my car getting fixed but they have been very thorough and very pleasant! I will update throughout the process and once the repair is complete. read more

They did an awesome job!! My insurance company gave me incorrect information and the team at Hick's helped me straighten everything out. They dealt directly with the rental car company and insurance agency. The car was finished in less than a week (quicker than they said) and it looks better than new! Not only did they replace the dent, but they did a full detail of my car. Everyone was super friendly throughout the process. read more

Today was a great day! - Yesterday was not so nice. I was hit by a truck and it took off my mirror. I called a "DEALER" who kindly asked me for $300 to fix it. I thought about it... and called HICKS.... Almost IMMEDIATELY they answered the phone. Not an answering service, Not a agency call center, Not a uninformed "bubble headed person who does not even own a car" = = = It was a LIVE call with a REAL PERSON. I could go on, and on about the service, and the staff, the owner and the family environment - or I could just cut to the chase. THEY ARE AWSOME!!! - I MEAN REALLY AWSOME ! They were extremely reasonable. They understood what I needed, did not beat around the bush (honestly told me exactly what it would cost - and then did the work for EXACTLY that amount: AWSOME!!! no hidden/extra charges. I can not give this business enough credit and highly recommend them to anyone looking to have their car fixed by honest people, who keep their word and have outstanding real live customer services (ohh yeah... it's family owned and the son works there too...) Willie SR & JR. You are the GREATEST!!! from your #1 Fan - Karen (thanks guys) read more