Great service. I came in with a fossil needing a battery repair and had it fixed within minutes…read more The team let me know of additional concerns when taking care of my watch and gave me guidance around taking proper care of my watch/leather band when near water. Overall, a fantastic experience. Would recommend.

First time here...quick service...professional. I gave 4 stars because I think $25.00 for a watch…read morebattery with only a 2 year warranty is excessive.

George is the best! Won't go to anyone else. My fiancé Got…read moremy engagement ring with George and we can't wait to get our wedding bands! He's so knowledgeable, helpful, and artistic!

Soo much selection and very trustworthy! Def recommend George as your jeweler for repairs or a…read moregreat selection of any type of jewelry

West Essex Jewelers is always there when I need a gift. In this case a pair of diamond stud…read moreearrings for my 3 month old great-granddaughter. Customer service is tops!

This has been our go-to jeweler for over a year. Joe and his staff are friendly and knowledgeable…read more If you are shopping for new jewelry or need something done to your existing jewelry, West Essex is the place to go.

Here's to a pointless review. Shami has 49 reviews to date and running a 4.9 star rating. That…read moremeans they're virtually flawless. I took my son's IWC GST in for service. It hadn't been worked on since I purchased it almost 20 years ago and it needed it. It also needed a chrono pusher replaced. Now, was the repair cheap? Nope, on the contrary, it was close to $1200 but, as Dr. Aldo Gucci said years ago, quality is remembered long after price is forgotten and their work was excellent. 6 weeks later and it was good as new. As someone who can best be described as a perfectionist and who demands the same from businesses I patronize, I'm here to tell you that they're the real deal. You can trust them with anything from a battery replacement on a Timex to a rebuild on a Patek. The absolute best. Kudos.

I don't know but I can't resist buying new watches but here is the thing, over the period, they…read moreneed new batteries, and I am like, buy a new watch instead of spending $200 -of course, that's not logical. So, I had like 10-15 watches to replace the battery. Not sure why but I searched and did not find many options nearby. Seems all the stores are in NYC only. I found one in Fairfield and went there for battery replacement. At first glance- looks like a high-end store, a collection of Rolex, Breitling, and those $5000 watches. The person (I don't know if he was the owner or not), was friendly. I asked for battery replacement, it was $15 per watch. I replaced the battery in 6 watches, it was done in 15-20 minutes. In and out in 30-35 minutes. They have in-house watch specialists, truly professional folks, I asked a few questions about the tachometer and how to keep the batteries long-lasting and discussed a few topics. PS: They have their own parking.

From the first day I came with my now husband to meet them after he got my engagement ring made…read morethere, they have been nothing but exceptionally helpful, gracious and very professional. Also I always get a smile and a hello when I walk in. They really go out of their way to help you find what you're looking for. They have a really nice collection of the finest jewelry and have the latest items as well as collectible items too. I go back frequently to see what they get in. I get my ring cleaned anytime I go for free. Their store is roomy and immaculate. They also offer good advice and are very knowledgeable about jewelry and gems. Their service turnout is amazingly fast and also perfect every time.

Amazing jewelry shop. I had a wonderful experience here when my permanent gold bracelet that I've…read morehad since I was a very young girl broke. I was distraught as the bracelet was given to my by my mother when I was very young and hand grew making it essentially a permanent bracelet. My mother has since passed so I was heartbroken when the bracelet broke on a cruise I was on. I discovered this shop offered jewelry repair and brought it in to have it worked on. The owner and staff were extremely helpful and professional. The repair was made on the bracelet by adding extra gold essentially making it a bangle I could take on and off, they even replicated that pattern the bracelet had with the gold they added on so you couldn't tell what was new gold and what was he original bracelet. I am so appreciative of the care that went into the repair of this extremely sentimental possession. Highly recommend coming here for any of your jewelry needs you will not be disappointed.

Never take your valuables there. You'll get about $1.50 average. They're not on a big enough…read moreplatform or they're crooks. I did get paid about $30.00 for 20 items. I've heard some people never received the items they purchased. This place sucks!

Great service, honest family business. My ring appraised for double what I paid. They have 2 stores…read moreand an online business that's very well managed. The store's selection is tremendous. They sized my ring quickly and I can't tell where the joint is.

Taline and her team were absolutely incredible. Willing to help, adjust, and go above and beyond…read more They are knowledgeable and honest. I recommend everyone to come by and use their services.

This by far was the best customer service experience. Tristan and Katy were fantastic. No pressure…read moreand very helpful in helping us with our upgrade. Regardless of what previous reviews say, our experience was very professional and smooth. Will continue coming to the Wayne location for all my jewelry needs :). Thanks to Jared team!

I went in to purchase a necklace for a little girls christening and explained to Leo what I was…read morelooking for. He was great and found something exactly what I wanted. He was very professional and went out of his way to accommodate me. I was very happy and had a very positive experience. The boutique is very nice, and they have beautiful pieces as well! I will be using Leo in the future for any Jewerly purchase!

All I needed was a small repair. The owner was happy to do it, but he suggested that I go to a…read moredifferent nearby store if I wanted it done less expensively (my piece was not valuable). I was very impressed by this and would be happy to support his business next time I am looking to buy jewelry!

If I could give 0 stars, I would…read more This was hands down the worst jewelry experience of my life. We were referred to this store by family who claimed it was "the most inexpensive place for fine jewelry." Well, you absolutely get what you pay for here: cheap craftsmanship, zero accountability, and an owner who treats customers with utter disrespect. I bought my wedding band here, and within less than one month of wear (mind you, I removed it at night, in the shower, and for anything remotely physical like cleaning, cooking, or working out), half the stones were already loose. I brought it back, expecting at least an apology, but instead they brushed it off and said they would "reinforce" it. When the ring came back, two stones were still loose. Not even a month later, a diamond fell out. When I raised this to the owner, instead of taking any responsibility, he blamed me for wearing the ring while working at my desk job. His exact words were basically that "these bands aren't for daily use." Excuse me? A wedding band not for daily use--that's a new one. To add insult to injury, he wanted to charge me for the missing diamond and labor to fix their defective product. At that point, I cut my losses and sold the ring back to him at 50% of what I paid after just two months of marriage simply to get away from this toxic business. I have zero doubt the same problems would have kept happening, because the craftsmanship is appalling. To top it all off, the owner was rude, dismissive, and completely unprofessional throughout the entire ordeal. There was no accountability, no remorse, and no effort to make things right. Save yourself the headache, heartbreak, and wasted money. There are plenty of jewelers who understand that wedding jewelry is meant to last a lifetime, not fall apart after a few weeks. This place is a scam, and I wouldn't recommend it to my worst enemy.

Avoid this place at all costs. I bought my wedding band here and within a month half the stones…read morewere loose. A diamond fell out after two months, even though I took the ring off to sleep, shower, and work out. The owner blamed me for "daily use" (on a wedding band!) and tried to charge me to fix their mistake. He was rude, dismissive, and offered no accountability. I ended up selling the ring back to him for half of what I paid just to be done with this nightmare. Terrible quality, terrible service.

The ONLY music that should be playing in this shithole is the "Jaws" soundtrack…read more From the moment you walked in these scumbags swarm you like panhandlers and even when you tell them "no thanks, I'm just looking" they stalk you around the display cases and are the most condescending beggars I've ever met. This place has to be a front for blood diamonds or some other scam because Holy Hell...

Please go see Anthony. He is a long time friend after my husband made and purchased my engagement…read morerings. I recommend him to all my friends and family