Timely, Expert, and Convenient! I made a call to J…read more.B.Plumbing and Brian got back to me in 5 minutes. I told him the problems I was having with my toilet and sent him a picture of the toilet. He came over that day (within the hour) and diagnosed the problem , for both of my toilets. Brian came over the next day and fixed both of my toilets in under an hour!

Never responded to voice mail or text messages requesting an inspection and estimate for plumbing…read morework.

Impeccable customer service. Very knowledgeable. Arrived promptly for appointment and resolved the…read moreissue quickly. Highly recommended!

Mike is wonderful: dependable, personable, reliable, and competent - the type of professionalism…read moreyou don't get to see much these days. He installed a water heater and saved me thousands by advising me against digging up my finished basement and bathroom to install a french drain for which a "big-name" company provided me with a whopper of a quote. He cleaned out my outside drain and checked my sump pump, charging me a minimal price for both. I will absolutely call My Plumber again for any & all my plumbing, HVAC needs.

AMAZING. These guys are EXPERTS. Had an emergency flood from a big leak in our old back flow valve…read more Called Aqua and they were here FIRST THING the next morning (life savers) with the exact part we needed. They had seen the video we sent so they picked up the part beforehand; no need to run out and purchase. They take care of pulling the necessary permit for us and file it online with the City. Finished this big job in one hour! Water again! Superb and knowledgeable service, we love you Trevor and Don. Excellent work. Also thank you to Casey for putting us at the head of the line since we had to shut off all the water to stop the flood!

Very professional fair price to be honest and the plumbers were in and out and to be honest we do…read moreneed some work done on our house and they gave it to us straight! We are looking into other options for our house as well! We just can't keep paying out-of-pocket like this even though the price was fair. Everyone else could've charged us a lot of money and believe me I looked around. The plumbers Anthony and Trevor were very professional and honest about our house ! after a while ... You can't keep doing patch up jobs on older models homes !!!! But we were able to get something done. So I'm thankful for that right now . Now the real work begins!!!

RIP OFF!!!! Called these guys to install a new hot water heater. Plumbing was there from the…read moreprior hot water heater. Including going to pick up a new unit and installation was 2.5 hours. They charged $2,500.00 for installation!!!! That's $1,000 per hour!!! If you want to get ripped off, then use this company.

I had a frustrating and disappointing experience with Plumbing Pals that I want to share so others…read moredon't go through the same. I called them about a kitchen sink issue where water was draining slowly, and pipe is leaked or cracked under the sink. I clearly mentioned both issues during the call. They told me there would be a $78 diagnostic/service fee, which would be credited toward the final repair cost if I chose to go ahead with the work. That seemed fair, so I agreed. The technician who came out did not do any repair work. He looked at the issue and told me he only handles drain cleaning, not pipe replacement and that a different plumber would need to come for that. He also said if he attempted to unclog the drain, it would worsen the leak and the sink still couldn't be used. After he left, my card was charged $78. Shortly after, I received a quote of $475 to unclog and replace the P-trap (drain pipe). Even though it seemed high, I approved it. I also downloaded a $50 coupon from their website, as they suggested. Once the work was completed by a plumber the next day, I asked to confirm that the $78 would be credited toward the $475, along with the coupon. He said only the coupon would apply, and the $78 would not be refunded or included, even though that fee was supposed to cover diagnostics, and this job was a direct result of it. I called Plumbing Pals for clarification, and they sent me a recording of my initial call as "proof" that I only requested drain cleaning. Ironically, that very recording clearly shows I said there was a leak or crack in the pipe that might need replacement, which confirms I was upfront from the beginning. It's obvious they either didn't listen or chose to ignore what I said. When I tried to escalate the matter, I was connected with a supervisor named April, who was extremely rude and dismissive. She insisted that the $78 would not be refunded or credited and told me if I wasn't happy, I "didn't need to do business with them again." As a customer, I'm not a plumber, I rely on professionals to diagnose the issue (which is why they charge the service fee in the first place), communicate honestly, and apply the service fee toward the repair as advertised. This company failed on all fronts. In short, this was a misleading, overpriced, and unprofessional experience. I regret using Plumbing Pals and strongly suggest others look elsewhere for honest and respectful plumbing service.

I hired them to do an annual sewer line cleaning and evaluation. Communication was very fast and…read moreclear. We discussed in detail the situation and my concerns and they outlined exactly what the service plan and cost would be. We scheduled for only a few days later and they arrived on-time and ready to go. The work was completed quickly and I was given detailed information and advice for how to best ensure my system continues to function properly. I not only recommend them but will definitely be hiring them again.

If I could give more stars, I seriously would! A family member had an emergency. Tuan reached out…read moreto me then offered to reach out to my family member. He then booked an appointment. He came on time, explained the problem and fixed it at an affordable rate! Tuan had great communication, and was so pleasant! He even sent me an updated text to let me know my family members job was complete! How great is that?! Drains R Us/Tuan is now OUR preferred plumber! I cannot say enough about the professionalism and kindness that was given! Thanks again, Tuan :)

I thought I needed to replace my sewer line, but Ken showed me that I only needed to replace the…read moretrap, saving me a lot of money and hassle. It was still a big job, but Ken and his team were courteous and professional. Great to work with!

Professional, courteous and does a thorough job. Mr. Dixon answers calls, has competitive rates,…read moreand shows up when he says. I highly recommend Dixon Plumbing.

Excellent service from start to finish! They responded quickly, arrived on time, and explained…read moreeverything clearly before beginning the work. The repair was completed professionally, the work area was left spotless, and the pricing was fair with no surprises. It's hard to find someone this reliable and honest these days. I highly recommend them to anyone looking for a skilled plumber, and I'll definitely be calling them again for any future plumbing needs.

My toilet had been leaking for a very long time, Wade contacted me and gave me a fair estimate. He…read morewas prompt and even let's you know when he is 15 mins from your house. The job was done quickly and I will hire him again for other work I need around the house. I highly recommend this business!