Elva is so amazing, and we are so happy we were referred to her! She greatly helped us, when we…read morethought we would owe money, she got us money back! Elva is awesome and I will highly recommend her to friends and family!

Excellent, calls back immediately, schedules quickly, knowledgeable! The best!…read moreWouldn't go to anyone else. Refer her all the time.

Luz is excellent! She is so friendly, informative and trustworthy. We've been using South Bay Tax…read moreServices for five (5) years now and we don't live in San Diego anymore either! She's able to help us remotely and she still provides us the best customer service. Thankful for their team.

terrible customer service. i was told 120 no more than 130 max and they want to charge me 300…read moredollars!!!! these assholes know what they are doing. they wait last minute to tell you. and my taxes are due in 2 days. fucking pricks

If possible 0 stars would be given. I had came with Ricardo last year for my taxes which he did…read moregreat on. I stopped today for my appointment and they called me over to tell me how much I would be receiving back. The numbers I got were to low and decided to go somewhere else where they were giving me more. I told the guy in the front "I will come back maybe later, somewhere they are giving me a bit more". Moments after Ricardo comes out and the guy tells Ricardo I didn't want to proceed with the refund there, Ricardo simply begins to rip the papers in front of me. Super disrespectful, obviously doesn't have manners or good customer service. They placed only 2/3 documents I had provided for them & I asked for my 3 back. Ricardo simply just throws my paper on the counter and says take it all while he continues to rip the other papers right in front of my face aggressively trying to get my attention. Horrible Service won't be back EVER.

Ric is the best ! Easy to talk too and great at what he does !! Check him out he doesn't mess…read morearound !

I got a penalty from the IRS for 67000 because Martha did not ask for a paper and blamed me for not…read moreproviding it when I hired her because I did not know what I needed. Also, when the IRS sent clear instructions to fix the problem she did the opposite of what the letter said and mentioned she knew that re-filing electronically was better, I trusted her but then the department from the IRS requesting clarification never got it so I had to fix it myself. (took me months and lots of tears!) She never acknowledged her mistake and didn't even offer to reimburse the $150 she charged for the amendment she e-filed.

When you are dealing with insurance coverage and/or taxes you want to feel that you are dealing…read morewith a company that has your best interest in mind. Martha is very professional & courteous. I look forward to many more years of business!

not recommending cecelia personally. went in as an existing…read morecustomer and as i sat down she said since im a new customer it was 350 off the bat.. explained im an existing customer than oh 155$! as she realized. (shouldnt assume! ive been going here for years, same job just need to update current info. she says she needs all my info again... its not in the computer !! bull !! thanks for nothing Cecelia, went down the block to next h&r block.. as a walk in !! had apt at last place ! and guess what. they pulled up my info , no questions asked. and taxes done. !! as it should be. will be going to another location now. This is not how to treat a repeat customer !!! thank you Damien for helping me out and making my taxes easy and effortless.

The receptions super nice and sweet but the actual person who was supposed to help had an attitude…read morewas not helpful at all we literally sat down for less then a minute and I would never go back, the only reason I am giving two stars is because of the receptionist

I had a great experience filing my taxes with Flora! She is truly incredible, efficient,…read moreknowledgeable, and so kind throughout the entire process. She made everything feel easy and stress free, taking the time to explain things clearly and answer all my questions. I also loved the flexibility she offers with both in person and video appointments, which made scheduling super convenient. I highly recommend Flora to anyone looking for a trustworthy and professional tax preparer

HORRIBLE HORRIBLE HORRIBLE…read more It's been a disaster. Flora didn't know she was supposed to fill out the 8606. Input wrong numbers for my 1040 return. Kept quoting me different numbers of how much I owe in taxes. I had to call the IRS myself to keep double checking her work, only to find out it would be wrong. Definitely won't be returning. Be careful choosing your tax person.

Amazing tax preparer. Super friendly and straightforward. Will help u out with tax forms!!read more

When is this place not ever busy. It's always busy…read more There's open space parking right in front of store during early morning hours. Other than this, coming to this location can be challenging due long wait lines. Also, not a big fan of the shopping center that this Postal Annex is located in. However, this location is has been the closest to my home for all my mail and package drop off needs. There's the same three staff that usually work at this location (1 male and 2 female). They're proficient, communicative and knowledgeable. They're good. The store has two entrances. Thank goodness. The place is small and can be congested inside when there are too many customers waiting in line. Sometimes, the line will end up extending itself outside the door way. Still not the best area due to delivery driver(s) utilizing same door space to enter and exit. More congestion. Nonetheless, staff make it work. There's been times I've left due to long lines and I end up going elsewhere.

Always a line. Always short staffed. Forever to get what you need. They seem to lose Amazon…read morepackages and boxes. Bentos lot of Postal Annexes. This is the worst!.