This team of Anthony and Andrew have now set a ridiculous standard for others to try and attain. I've had really poor experiences with other movers in the past and expected the worst. These two hustled the entire time; no going slow to stretch out the time. They completed the task in way less time than I expected and didn't have to sacrifice care for our home and furniture to do so. This was a difficult move with antiques, heavy furniture to the second floor and rain, but they still delivered a high quality move with friendliness, humor and great attitudes. We wouldn't hesitate to use D Town Movers again in the future and would highly recommend them to all who ask! A great move at a competitive price is a rare find indeed! I would also highly recommend asking for Anthony and Andrew! They made an unpleasant project almost enjoyable! Just WOW! read more

Not sure where to start... after I told them every item I had they sent 3 guys and a tiny truck that ended up taking two trips which cost me extra money and time. On top of that There were still items not moved because I wasn't going to allow them to make a 3rd trip. One of the movers was 72 years old and couldn't even carry half of the items I had. During the process of unloading they dragged an item on my wood floors scratching them extremely deep. I submitted everything for a repair ticket. The response time was horrible and took them almost 2 months to send someone out to fix it. The guy did his best to fix the scratches but since they were so deep you can still very clearly see them... would no recommend. Spend the extra money and go somewhere else... read more

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I scheduled two movers for just two hours as I had only a couple big items that would have taken no longer than one hour. They called to confirm the day before that I still needed movers which was great, but the day of they keep pushing back the time because they were delayed and eventually just never showed up. I tried calling and just straight to voicemail over and over so I think they just went home without even saying they couldn't do it today. I would not recommend this company at all if you need stuff moved at a specific time or day as their communication and timeliness is horrible. read more

New Update (8/25/2020) Company went radio silent. I expect nothing will be accomplished without legal actions. This is the end of my review and updates. read more

D-Town Movers - Tv - Movers Near Me - Plano, Texas

My rating is actually ZERO Stars. Run like the wind from D-Town movers. They lost several pieces of our furniture. They also broke several pieces of furniture and stated they were going to have them repaired. Not a single piece was ever returned. They broke our dishes and they lost and also broke our antique china. They lost our TV. Their irresponsible, unprofessional and dubious work practices caused us nothing but anxiety, grief and extreme frustration. They had no insurance so we lost thousands of dollars in broken and lost belongings. Their Texas moving license, according to DMV website, is revoked. Run like the wind from D-Town Movers. read more

I am mindblown at the unprofessionalism by this company and really regret using them. I used them to move me out of my old lease 2-3 weeks ago, to put my things into storage for me, to then move my stuff into my new apartment. I pay my hard earned money because I am a single, young female who lives alone and is willing to pay the money required for a great, professional moving company. As for my experience, It was the complete opposite of anything worth paying for. Here are several reasons why: 1. My movers were supposed to show up on the 13th of December to start packing my things away from the hours of 8AM-10AM. What time did they show? 4:30PM... And I had to be the one to contact them at noon to see where they were. 2. When they showed up, the guy who was moving my couch was literally sliding it on its side across my floor.. my brand new couch. He was the only guy moving it. No, just no.. 3. Not only were they late to pick up my stuff, they literally couldn't even fit all my stuff on the truck?! Why am I paying a moving company to move all my stuff if they don't even have a truck big enough to move all of it. I didn't pay them a ridiculous $1,300 for me to also have to shove a bunch of my stuff into my car to make 3 trips to and from Plano to Downtown. (Note: They showed up with a much bigger truck to my drop off location that would have fit all my things when packing my stuff from the old location. This was completely unnerving). 4. When they arrived to my new place, (which again an 8AM-10AM time window) they didn't show up until 12:30PM! And I once again had to call to see where they were. If that's when you start "packing the truck" you need to specify this to your customers because it's very misleading when you don't arrive with the timeframe you say that you will arrive. Its holiday season for me and everyone else, and I had a job I needed to get to, but I was made late because of their lack of timeliness. 5. Not only were they late again, they were arriving with most of my boxes very squished and some with punctures, but also WITH OTHER PEOPLES STUFF TOO. I don't understand or know how this could have happened but they brought another persons whole table, as well as their box spring.. to extend that thought, they also left some important things of mine at their warehouse or wherever they're storing peoples things. So now I'm out of my belongings and no one from DTown has called me to bring it to me or make the effort. 6. Along with the squished and punctured boxes, I found several glasses that were shattered and broken. If you know what a Reidel glass is, you know that those are $60 for a pack of 2 glasses. Mine are now broken and unusable along with a few others. 7. When the guys were getting some of my last few things, I was feeling extremely rushed. Almost like I was an inconvenience. I do understand that they were trying to hurry so I wouldn't get charged for another hour, but had they shown up on time and not late, I may not have felt like I was being rushed to finish. I completely understand the cost for storage and I'm 100% understanding of this. But when my movers from a year ago (who were not available for me this year and do not have storage options) moved me, they were very professional, timely mannered, took great care of my items and only charged $450-$500. This makes you start to question the integrity of the other company (DTown), esp. with my current experience. Roughly $1,300 later, I am feeling completely ripped off and for all the reasons I've listed above, and for all the photos I have attached.. I'd be willing to take this review down or even update it if I was compensated accordingly. Otherwise, I would not recommend. At all. read more

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WORST EXPERIENCE EVER!!!!!!!!! Had a tremendously horrible experience with D-Town Movers. I paid my deposit for my move on Saturday 12/11 12-2pm...then it was delayed 2-4pm...then 4-6pm...then after 6pm. They said they were running really behind so I could do it sometime after 6-8pm...(and my move was going to take at least 3-4 hours) so they asked me to change from my scheduled Sat 2pm move to first thing Sunday morning...good thing I did because they didn't even finish the job before mine until 3am...3am!!!! If I would have listened to their lies again, it would have been after 3am...before they would have gotten to my move. I was extremely open with them that I had a FAMILY EMERGENCY and needed them asap to get me moved so I could be with my family. I was told they would be there first thing in the morning so I could fly out to be with my daughter at the hospital. They told I would be their first customer when they open at 9am so I hesitated but agreed...they also said they'd offer me a discount for the huge inconvenience they caused me during this emergency....they lied...again. They did not show up until Sunday 10:41am (almost 2 hours late)...and the only freaking discount they gave was $66...after they lied and told me it was going to be $85). Management sucks. Customer service sucks. I was told that their manager, Vivian, would call me to discuss. Never called. I had to move out. They knew about my emergency and did nothing at all after...all of their LIES. I missed my flight. I missed my time being with my family during this emergency - all because they lied. Because they didn't show up when they said they'd show up. Horrible experience. Do NOT hire them. You'll be sorry you did...just like I am. I will never hire them again. And will be sure to tell all of my Dallas friends not to ever use their service...more like LACK OF SERVICE. read more

First thing i would like to tell Customers do not i Repeat do not Use this Company to Move your Belongings because they will be destroyed. Secondly to say they are Professional is a Joke they don't even Return your Calls after they price Goudge. I will obtain a lawyer and Better Business Bureau on this Company my Daughter TV was Broken they lost Items to her Bed its Really Ridiculous this Company is Garbage if you are so Professional do the Right thing Return Calls Replace the Items that was Broken are Return the Money Back because this Move is unacceptable. read more

D-Town Movers - This My Daughter TV that was Broken when Dtown Movers Moved her Items. - Movers Near Me - Plano, Texas

I would give them negative stars if I was given the ability to do so.These guys weren't even on my radar except the building I was moving out of only had a few moving companies that they allowed and these guys were one of them. I scheduled a move with them 3 and a half weeks (25 days) in advance. I made it clear it had to be in the morning because of various reasons. They required a deposit in order to reserve the time, but it took me weeks to get them to even take my money as their system provided no actual way to pay them. I got a text message 48 hours in advance saying that the movers would be there between 8am and 10am. The day of the move, they did not show up at 10am. So I called them and they said they aren't sure why it happened but I was actually booked between 10am and 2pm instead of 8am and 10am. They did not show up until 4pm. They did not bring sufficient packing material (boxes, tape), and they brought nothing to properly pack glassware. They ended up using the blankets I sleep under to pack my stuff and proceeded to drag them across the floor to get them where they needed to go. Nothing was packed in an even remotely organized fashion. read more

They charged double what they estimated. Broke several things and then after they left with our things they did not show up forever to deliver to the new address. They stole many items and the owner had the items and would not return them. These people are dishonest DO NOT use them if you value your belongings. read more

I never write reviews but i'm doing it so you don't make the same mistake and hire this company. if i could give zero stars i would. i waited 2 whole days for a same day delivery. i scheduled a pickup-delivery of a grand piano. gave them every detail possible, pay my deposit and i thought i was set to go. When they arrived the day of delivery, the guys said they couldn't perform the job because it was too steep and that they needed more than 3 guys to move it even though i told them about the four steps. they took my piano without asking before how we could resolve the situation. i called the managers, who were extremely rude (except for the one i dealt with on 4/21), and one of them even accused me of using different names to get different quotes and that i had not given them enough information. the next day i took off from work because i just told them that i didn't want to deal with them and just drop the piano off on my lawn. well, they didn't show up and after many calls to their office they told me that they weren't able to deliver that day and it was gonna be until the next morning. i was beyond upset. when the movers arrived to my door, guess what? They hired a different company to deliver it!!!!! i was extremely confused and the new guy told me that they just paid him to leave it on the curve, but he felt bad about it so he Charged me 200 dlls extra to put in my house! i know its not his fault, he was very helpful, but D-Town Movers should've cover all costs because *drumroll* the new company ONLY USE THREE GUYS TO GET IT UP THE 4 STEPS. DO NOT EVER HIRE THIS COMPANY. read more

I do not feel comfortable recommending the company to anybody based on my experience. I believe in working things out with any company before leaving a review. I've tried to do that but was ignored and nothing that was promised was ever followed thru. Movers were scheduled from 2 pm - 4 pm. I kept calling to check on their ETA and I was told they were still running behind and I would get a discount because of it. Movers finally arrived and started working at 6:40 pm. I have no complaints about the movers themselves. My complaint is with the management. Due to starting late, the move wasn't done until 9:40 pm, which put us in a difficult situation with neighbors and with getting set up for the night. There was also an incident with the truck taking out a huge branch from one of our neighbor's tree in the dark, which added to the stress of the whole day. I was not given any of the discounts or refunds promised. The discount given on the original quote disappeared from the invoice, and the refund for that amount that was promised in 5 business never arrived. I would recommend staying away from this company! read more

DTown movers has been the worst moving company and experience by far. First, my appointed time was 3pm and they arrived one hour and 15 minutes late. Mind you it's Covid-19 and they have no mask or anything. Then they arrive with attitudes because they stated they didn't know they had another job. I scheduled a moving team of "3". One of the movers couldn't do his job for trying to flirt with my sister and talking and cracking jokes (Ron). These men knew nothing about moving nor had the strength to do so. My husband, brother, son, mother, sister and myself had to help because the inexperience or lack of concern for my items and the time schedule was beyond evident. When I mean help, I mean loading the truck and unloading the truck (hazard/liability in itself). They did Not cover any of my items when bringing them into the house or door way which is why my floor is all scratched up and walls as well. They dropped my piano and pool table. I had one of the guys call the manager, Edward, and I explained to him that I was pissed and extremely disappointed in the service and lack thereof that I had received. He stated he would call me first thing the next morning to rectify the situation because his guys didn't even finish the job. After not hearing from Edward by 11am, I called the office. I received excuse after excuse as I called multiple times that day August 27th as to why Edward could not speak with me. I have text messages to Armando on the 26th in regards to the issues and multiple recorded calls made to speak with Edward on the 27th. I have yet to hear from them. BBB will get a formal complaint and lawsuit to follow due to Dtown movers not being responsive or responsible. I wouldn't refer this so called company to my worst enemy. read more

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Still here waiting on a reservation that I made days in advance for 5:30-6 PM and it's going on 9 o'clock now with no word of when my driver is supposed to show. The last update I got was hours ago from Edwardo suggesting that he was getting with the driver to make me aware of when to expect them. Can't get them over the phone because they're "having trouble with their lines", which he suggested over e-mail, but the line rings just fine. Have a hard time believing that no one is there to answer it. Chances are they over booked their moves today and don't have the curiosity to tell me. Absolutely ridiculous. Don't use this company. read more

To say this was be worst moving experience of my life would be an under statement. The movers were scheduled to show up at 2pm on Tuesday; they finally arrived Wednesday evening around 6:15pm. The three man crew brought in their dollys and finally ebegan to take boxes out to the truck. Gary grabbed a stack of boxes containing all of our glass dishes and two large boxes of baseball cards; as he went out the door the box somehow managed to rip in half and several of our dishes were broken and all of my baseball cards were scattered across my walkway. He then proceeded to say that it was my fault that it happened and didn't offer any type of apology what so ever. They knew I was furious and jumped on the phone with the manager before I had a chance to call him and tell him what happened - their clock is still ticking and all three men are standing around having a phone conversation. The manager requests to speak to me and offers me an $8 discount per hour...NOT sufficient after breaking my items. They got back to work and when they got to my daughters room, all three of them decided it was necessary for them to take her bed apart, instead of sending one person to continue loading items into the truck. They filled their truck and didn't even have room to move all of our stuff. So my wife and I had to use our cars to move LOTS of items that they left behind. They started unloading items into our new apartment and when they pulled out my mothers antique cedar hutch, the door was broken in half and most likely unable to be repaired. They brought my sons picnic table out of the truck and instead of bringing it through the living room, they chunked it over the side of the patio instead. We went back to our house today to get items and realize the didn't even get all the pieces to one of the beds; among the two rooms of stuff that was also left. We argued back and forth with the manager (Edward) about how much they should be paid after all the issues we had; I gave up an OT shift at work the day they never showed up, I had to use a sick day to move items they didn't bring to the new house and our old landlord charged us for additional days because we were not out of the house on time due to D-Town not showing up when they were supposed to. Edward finally texted me back and said not to even bother paying him because "God is watching". You're correct sir, God is watching the way your garbage company treats their customers. If you need movers, DON'T use these guys!!! The owner is a scam artist and says what he thinks customers want to hear to win them over. The way our property was handled was totally unacceptable. read more

I hired D-Town Movers in August 2021 to move a piano. They were late and a bit difficult to communicate with on the day of the move, but that's not a big deal and wouldn't spur me to post a negative review. In fact, I have never left a negative review before online..until now. During the move, Edward and his 'team' gouged our newly-refinished floors with the piano and scuffed and dented the walls in several different areas.  Instead of owning up to what they had done, Edward and his assistants tried to get away without disclosing the damage they had caused. They went to our garage WITHOUT our permission, got the wrong color and type of paint from the garage and tried to paint over the wall damage without even telling us what happened.  They then tried to leave without acknowledging what they did..fortunately my wife noticed the damages and took photos. They took a problem they caused, made it worse, and then tried to leave without disclosing it. Pretty shocking. The overall impression we got is that they not only did poor job, but most concerning was the poor character they demonstrated in taking ownership of the damages they caused.  It was then a struggle just to get in contact with Edward and then additional struggle to obtain a claim form. Unless your move is extremely simple, I would stay far away from this company. Also -- I am not sure why my location says San Francisco. This occurred in Dallas. read more

I requested 3 movers to make my move fast. The movers were very slow and deliberately wasted time, asking to use the restroom multiple times, taking their time downstairs while I waited for them upstairs. A 2 hour move became 4 hours. I do not recommend. Update: After setting up my bed, I discovered that my slats were missing. It took multiple calls and text messages to have them returned and even when they were returned I am still missing several slats on my bed. All attempts to receive reimbursement from management has proven abortive. Do yourself a huge favor and find another moving company. read more

***Horrible and Unprofessional** Carrollton/Addison location I wish i had did my research on here before using this co... The customer is Not important yo these folks and to be treated as theu did was sooooo rude and unprofessional ...The owner was worse then the workers! they will rip you off and who has a storage the customer has No Access too! Dont Use this Co forreal, u will regret it!!!! read more

- [ ] Unfortunately, I'm having to write this review in order to deter others from trusting this company to move or store your belongings. When I first hired this company in 2018, I was pleased with the service and one of their movers convinced me to move my household into their storage facility rather than the one I had previously lined up. I dropped by the companies address about a month after they moved our stuff into their unit....I was told our belongings were in crates and I would need to make an appointment to get to my things.....I tried two other occasions to set an appointment but, wasn't able to see my things. When I moved this June, I called them and scheduled to have them deliver my stuff to my new place and I was also going to have some items moved to a storage. They asked that I came by the new storage facility and go though my things to determine if they were mine or someone else's because, they apparently mixed my items with another customers and I needed to verify which items belonged to me. They did not have all my things....I was missing quit a bit.... - [ ] Bar stool - [ ] Stainless steel Fridge - [ ] 6ft santa Santa - [ ] Christmas decorations - [ ] Twin bed - [ ] Daughters boxes from her room - [ ] Queen bed frame - [ ] Boxes from my craft room - [ ] Towels - [ ] Lamps - [ ] Mirrors - [ ] Legs for ottoman - [ ] Garland stairs - [ ] Garland around door - [ ] 7 ft Candy canes - [ ] Tree topper - [ ] Boxes that I went though at the warehouse were not delivered and are missing. Several of my glassware was broken. Since, it's been a year, I'm sure there are items I don't remember that are actually missing. - [ ] I did have a king Louis Armoire that is from late 1800's-early 1900's that both of the hand carved front feet were broken. When I saw this I was told that their furniture repair man would be out the following week to repair it.....I never heard from him and called D Town movers and was told they would contact him to schedule the repair. I called their office several times asking where my other items were and they told me they would eventually get around going through the other crates and wanted me to send photos of my belongings.....however, on the day of my move I was told they would be getting my missing items the next day and would be delivering them. I've called to speak to the owner on several different occasions and haven't received one phone call back. Do not trust this company if you value your belongings. I worked hard to purchase the items in my home only to have them break, misplace or steal my processions. I will attach photos of missing items and my antique armoire that they broke. read more

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STAY AWAY!!!!!! SAVE YOUR TIME AND MONEY. THEIVES HORRIBLE NOT RELIABLE AND MOST OF THIEVES!!!! If I could rate this company zero stars I would. Paid the deposit on a Tuesday asked for a move on a Friday afternoon from the window 3-6pm. To have no communication on why they were behind or more so no explanation on when the new ETA. the dispatcher stated that they tired to communicate with me about the delays, which was a lie! I had been blowing them up and no answer. When finally they call the driver stated he'd be an hour and twenty five mins late which would have them arrive at 9:35pm. Mind y'all this is Memorial Day weekend. I tired calling them back at 9pm to ask if they were near and they turned they phone off. I called dispatch and they said "unfortunately we cannot give you an eta until the driver communicates with me." And after that they were refusing my phone calls until we called from another phone number to ask about the status and they simply replied "it was canceled". All to have me wait until 12am for them and no confirmation email for my deposit to be returned. When trying to call the next day they didn't answer. I had to hire another moving company off of Facebook who is BEYOND overall professional and efficient and most of all RELIABLE in time and money savings. So DTownmovers y'all will be hearing from me to receive my deposit BACK! read more

Will never use this company again. I scheduled a pick up and they did not show up when promised. In fact I kept texting them for status and they only responded once. Instead of having someo waiting all day, a courtesy call goes a long way. Then they called on a Friday to tell me they would be available at 12 noon and didn't show up until 4:30pm. Then when the job was done, they had a nerve to charge me an extra 120.00 above what they quoted and didn't deduct the 100.00 deposit . Horrbike thrives. If I hadn't already given my deposit, I would have gone with another company. Stay far away from this company. The only reason I gave them one star was because the guy was very nice but niceness doesn't save me time and money. read more

Run, don't walk, run away from considering this group for service. In fact, run like the ring wraiths from lord of the rings are chasing after you. There are three levels of warnings that Id like to give potential buyers looking to hire movers. First, the level of communication from these people is a 1/10. We hired these guys to move us from a house to an apartment. A quarter of our stuff was placed in their "storage," and the rest was moved to our apartment. We planned on having them move both places again whenever our new home build finished. However, we ended up getting our stuff out of their "storage" early bc we were literally being held hostage with how they communicate. They will not answer calls, will ghost you, and outright ignore your calls so that it feels impossible to get a hold of them. At one point, I told my wife that they could be scammers who steal furniture and move cross country for all we know. Im being colorful by saying that, but it was so hard to get a hold of people that we were scared that we would have to pay a few more months rent in our apartment bc of potentially missing our lease deadline that was about to end. They would not let us look at our items that were placed in storage oddly either. They would say that they needed a weeks notice but that would end up turning into one month by the time we actually got there to look at our items to make sure it was safe. Basically, they used two office spaces in a shopping plaza. The one that bore their name had tinted windows that you could not see through with locked doors...yikes! What were they hiding back there? The answer, nothing, bc it isn't a company. It is a two-bit operation that is posing as a company. Actually, there is a girl with a desk with trash, soda cans, and fast food all about and kids screaming. Their "storage" was next to this "command center"and wasnt storage actually but was just an empty office space that they haphazardly put peoples stuff in with no order. It was so scary. After we saw this we were terrified. They told us that our stuff would be placed in a climate controlled locked container but it was actually stacked on pallets with no order. One thing that Ed would say is that he needed a worker to pull our items giving the impression that they were immaculately stored in home depot fashion or something. Its not orderly at all and I believe their delay tactics were a ploy to cover up bigger lies. After being moved into our apartment we felt stuck at this point. I eventually learned that they moved our stuff without telling us. They wouldn't give us the address and bc they dont answer nor return calls, I thought that they moved and we would here about their scam on 20/20 or something. I was persistent, however, and by the grace if god found out that they moved our stuff across the street to a real storage company called "self storage at midway" that had outside units like garages. So they abandoned our stuff to there without our consent. They use their dtown name to store your items in a non-climate controlled place crammed with multiple peoples stuff. It was our items stored under their name so we couldnt move it. So their business model is to pay midway rent and then put 2-3 peoples stuff in one unit. When I talked to the midway owners, they said that dtown wasnt paying them rent and that they were late on payments in fact. They also said that they would not allow the release of items bc of that. We explained how we were timely in paying dtown monthly so their lack of payment was them and not us. So you see the problem. They abandon peoples stuff and dont pay their obligations. Turns out they do this at multiple facilities. The office "wear-house" is the first level of storage before it is abandoned for good. That is why I say they are not really a company but posing as having services that dont exist. When they get in over their head, they put your stuff somewhere and dont answer you. I will mention that Ed "accidentally" told me about some lawsuits filed against them too. Needless to say, we did manage to get our stuff out of midway. It took a ton of pressure applied to midway that they, in turn, applied to Ed. Just glad the nightmare is now over. I focused on dtowns poor communication and scamming tendencies but we had tons of damage and dirt on our items when they arrived. Thousands of dollars in damage in fact. Their three man crew showed up in a rented hertz half baked. Listen to my words carefully. Verily, verily, I say unto you...do NOT let these people touch your stuff. I wish I could give a zero instead of one star. That inflates their rating. Also, the other fifty one star reviews verify my findings. Dont be fooled by the few "five star outlier reviews. They are obviously fake to raise their rating. read more

I wont use these movers again. They were late by 30 minutes...why hv a 2 hour window my time is valueable. They had attitudes as if their presence was doing me a favor. They took their sweet time which made the bill 100 dollars more than the rest of my quotes... then upon leaving insisted a tip basically or they werent leaving even if they had to follow me to an ATM. Very uncomfortable. Never again! read more

I hired them for a specific day and time. They called last minute to say they may not make it. I told them I can't reschedule as the rental property had to turn the location over to a new individual. They showed up 7 hours late. I had to have my friend show up to facilitate the move while I was at work. I later received a call from my former location to let me j ow that "numerous boxes" had been left behind. I went back and tried to retrieve everything. I later learned, after unpacking in the new residence, that ALL OF MY KITCHEN items were missing. ALL. Not one Le Cruset or Crystal glass arrived at my new home. I called numerous times afterwards to report this and they could not help me. Please do not use then if you value any of your belongings. read more

I looked online for a quote for an upright piano mover. They called me promptly, and we scheduled for the next day, between 12-2. I should've looked here, first. 2:15 rolls around.... not a peep. I call the main number... she reaches out to the crew foreman, says they are running behind and he will be calling with an updated time. 30 minutes later, I get a call from the actual mover saying they just began unpacking, and he will call me when they are complete and on the way to me. 3:20- mover calls to tell me they are 38 minutes away. Cool, moves run long, but whatever. 4:00. No movers. 4:15- no movers. 4:30- no movers, 4:45 I call corporate number again. They start saying 'sometimes they take a lunch, etc' BUT HE DIDNT SAY ANY OF THAT WHEN HE CALLED. She put me on hold, then I mysteriously got disconnected. A minute later, the movers arrive- at 4:45. The movers arrived to my parents house- and they both walked in WITHOUT MASKS. My parents are 70 and have been strictly quarantined since March, and were wearing masks themselves... I quickly called the corporate office and they tell me 'they were? Anyway, we test them every morning....' I call b.s. they might temperature check, they might make sure they aren't coughing, but they are not giving all of their movers a rapid Covid test every morning. At this point he says 'I'm not dealing with your attitude, I'm telling my guys to leave'. He hung up on me. Y'all, this isn't a way to do business. The movers left, I was hung up on. How are movers not wearing masks in a pandemic? I should've read other reviews here. I'll be booking with another company, but in my brief 36 hours dealing with this company, I'd highly recommend you stay away. I should've read the reviews, because this seems to be their norm. read more

10/10 would not hire again. I still tipped the boys (I say boys because one had to still be a teenager...) because I cant hire someone for manual labor and not tip, it's just not who I am, but I'm quite sure I could have moved everything myself in the same amount of time. They were subcontracted out by the company and really had no business leading the project. I paid for professional movers and definitely didn't receive professionals. I tried reaching out to the company before leaving this review, but clearly they only care about getting your money... not providing great service. I always give companies the opportunity to make it right, but they clearly don't care. I just want to save others from the headache of working with them in the future read more

Colonial Van Lines contract out and my items showed up at 8:00pm on a Monday by a company call D Town Movers. I am a single woman with a 9 year old son btw. The 18, 19, and 21 year old boys showed up in a yellow Uhaul with my household goods completely unorganized and thrown all over the place in the Uhaul. My items were picked up in California by a Colonia Van Lines trailer truck and store very neatly. Just imagine how I felt when they showed up in a yellow Uhaul with my items store like it was trash! To put the icing on the cake, I had several items ruin and the claims department offered my 69 dollars. $69? Lastly, after the boys/movers left, I received a phone call from them asking if I could send them $80 for gas because their truck needed gas and they couldn't get a hold of their boss. Wtf, excuse my language but how unprofessional and also frightening because like I said I am single woman with a 9 year old son and they know where I live obviously. To give context, they started moving in items at 8 and didn't get done until about 11pm - 12am. I contacted Conlonial the next day and the D town owner/boss contacted me to apologize and told me they would send me a gift card which was confirmed by Colonial and guess what as of March 11, 2021still no gift card. I will never use this company again or refer anyone to use this company. As a working professional, this is very unacceptable. read more

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Moving is a stressful experience but luckily I had Yelp to guide me as I made a decision on which movers to use. Since I was doing a simple move (changing apartments within the same building), I knew that packing and transportation wouldn't be the issue. Finding movers that would do the work quick, without breaking my stuff and who would show up on time was a bigger concern. I requested a quote on Yelp and got an almost immediate response for 2 men and a truck (even though I didn't need it). It was easy to schedule my move through email and I got a call to make a deposit and finalize the date. Being proactive I double checked a day before my move to make sure nothing had changed and I found the to be very responsive over email. On the day of the move, my movers called me during my time window to tell me that they were downstairs. I go to find out that they sent 3 men instead of 2 and for the same price I showed them where my stuff was and they got to work. Even though they have a minimum 2 hour booking, with the 3rd guy they were done in 1.5 hrs. Towards the end they seemed to get a little frustrated because I had a lot of small stuff that I had in bags rather than boxes (hey I was just moving 2 floors down), and they thought that they had got all the stuff already. However, they were courteous and got the work done. I checked my stuff and there was no damage. They arranged my furniture the way I had asked them to, even without supervision. And they were quick at assembling and disassembling my bed too! They only provide shrink wrap and covers for the move (in addition to the dolly and tools), so if you need anything else either ask or buy it ahead..... I was extremely happy with their service and will definitely consider them again. One thing I did notice was a discrepancy between a surcharge/gas/toll fee but it was quickly resolved as I had the original quote that I required over Yelp. read more

I hate giving a bad review but my experience was not good. Lost and damaged goods and furniture. Stolen goods. No communication. They took damaged furniture to have it repaired and never returned it. They don't have insurance and never did anything with my claim. Very bad experience. read more

If I can leave a -1 Star I would! I scheduled a move with them today between 12-2 today, after waiting till 4, no one showed up, I called many times and no answer. Worst ever experience!! read more

It started good with making the appt and them communicating arrival. Friendly movers but bad ethics. It took 3 hours to load from a 1 bedroom, 1st floor apt which all have been packed for them and partner and I even helped moved closet and other misc items and took forever. Then they try to reason that it's normal. They starts the move at 1037 and it's now 506pm. For a 1 bedroom. And when I called to reason, the manager was rude and aggressive to the point that I can't even talk. The dropped a lot of items and scuffed my walls and these guys cannot organized for anything. I told them to put majority stuff in the spar bedroom to make it easier for them abs they left in the middle of the tree room where my partner had to move them around and had the audacity to ask for a tip. I know it's a hard work abs I have moved plenty of times but this was not a good experience. I would NOT recommend these movers. read more

D-Town Movers - Movers Near Me - Plano, Texas

Brandon and George were amazing and they were on-point. Sometimes, there's a stigma with movers, but they understood we were on a crunch and work their a**es off to get the job done. I hope that I get these exact guys and moving company the next time I move anywhere. Thanks guys! You're pretty amazing! read more

D-Town Movers - These guys worked their a$$es off! Thank you! - Movers Near Me - Plano, Texas

OK, so Edward contacted me after the review, stopped by this evening and fixed the laundry storage tower. Additionally, he reimbursed more than half of what we spent on the fan. I'm updating the rating to reflect that. read more

Do not trust this company. They over book themselves and the. Leave you screwed if they cant do the work. We scheduled weeks in advance for a 12 in the afternoon move with a 3 man crew. Paid money to secure truck a and guys only to have the day of no one show up. They never called us. When we finally go ahold of someone at 3:15 the lady had to make calls to find out what was going on. We were told they were 30 mins from finishing and then head to us from an hour away so arriving at 430. Quite a while from a 12 pm schedule but wwe said ok. Owner then called me at 430 stating the guys were still way behind. They claimed the entire incident happened because of an elevator that they had to use and the guys would be 630 to 7 getting to us. We told him we didnt have a choice. The Owner was supposed to make a couple calls then call me back. He never called they shut off their phones and left us with no movers on the 30th of the month with a move out date of the 31st for us. No move takes 7 to 9 hours elevator or not. They are not professional and the fact they just shut their phones off and left us with nothing shows the integrity of the company. Do not use them if you see this before booking read more

I am going to give you the benefit of doubt and guess that you have me confused with someone else. I played phone tag with you for a week to get my ipod back, which i finally did. Remember? *thought i was responding to a private message. read more

DTown's service was rather easy to book. Everything was going great up until the day of the move. I was quoted for a team of three movers, with a 2pm-4pm arrival, and an estimate of 2 hours total move time for a one bedroom move in the same complex. I chose 3 movers instead of two to cut down on the move time..... The movers arrived at 4pm and started moving around 4:15. The lady at the office sent 2 people to move me. (That had never worked with each other) Very nice guys but not very productive. Two hours in and they had not even made a dent in my move. They spent a lot of time trying to figure out how they were going to fit my items in their tiny truck. They were supposed to bring a 26ft truck and they brought a 17ft truck. At hour 3, the office sends a third random guy, that was less than eager to work. He complained the entire time about how he was supposed to be out drinking, but now has to help the other two move my stuff. My move took entirely too long. It should have taken them no longer than 3 hours. It took almost 6 hours! Everything was ready for them to load. On top of all that, my creme chair has scuff marks on it. Even with the discounts they applied, I still paid too much for this bootleg service. All in all.... nice guys, they tried to make it happen. The mix up at the office, bad chemistry between the movers, lack of productivity, and length of time lead to an unsatisfactory move. Do yourself a favor, don't use D-Town! read more

D-Town Movers - Movers Near Me - Plano, Texas

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First they were 2 1/2 hours late with a unmarked truck. I had everything organized , beds broke down, table broke down, washer machine and dryer unhooked , no boxes or cloths to move. I had to borrow tools from my neighbor and it took them 6 to 7 hours to move me. We only went less than 5 miles. Ooooo could not figure out how to get my refrigerator through the door so it's still in my dining room and the charged me a little over 400dollars. That's was after they knock off the price. I have moved from one side of town to another less than four hours. When I spoke to so call customer at 9am managers were in a meeting and when I called back at 4pm same reply and before I hung up I can hear them laughing. Theygotme read more

Used them for moving. They damaged some stuff, filed a claim with Vivian Jimenez.She would not email back or respond to my voice mails finally she told me they will get me some damage coverage. And it's been several months and I have not received my check yet. Called and emailed several time no luck. read more

Had a fantastic move with these guys today; I originally got a quote from AB Moving but they started acting shady so we went with D-Town instead and are very glad we did. Bottom line: the move was done fast, the guys were very careful professional, and everything got done that needed to be done. I definitely would not hesitate to use D-Town movers again. read more

The actual movers were great, the owner not so much. One of the movers had dropped our ninja blender and apologized profusely. He ensured us the owner would appraise it [blender] and reimburse us. Also, the moving date originally requested was the day prior but they failed to show up in the agreed upon 3-6p window. It was only when I called for an update @545p were we given this info. My husband politely reminded the owner about the inconvenience, damaged property and him having to miss two days of work due to their error and poor communication and the owner ONLY took $50 off the final fee. read more