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    Da International

    5.0 (1 review)

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    2 years ago

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    Darvin Furniture & Mattress - Darvin Furniture & Mattress | Orland Park, IL

    Darvin Furniture & Mattress

    2.0(552 reviews)
    1.9 mi
    $$

    I tried calling Rebecca, left a message and have not heard back. I want to ask her why they no…read morelonger sell that furniture that I bought, why did they sell me a useless warranty and why I am still paying for furniture with this much wear and tear in 1 year? Their quality has definitely gone down and the service is no better.

    Furniture came with an attempt to hide a defect in the finish with spray paint. Then they lied and…read morepushed the issue onto someone else so I had to sit on the phone for hours getting no answers to how this gets resolved. Do not waste your time or money with this cooked company. Judy is the worst of the group. They exchanged it with another dresser with spray paint on it again. Marge made nothing but excuses on the phone that the warehouse has bad lighting... as if that makes anything better instead of working to solve the problem. Crooked business run by crooked individuals Marty should be disappointed. Rebecca's response is fake garbage - I already sat on the phone for 6+ hours over the past few days with Marge, Judy, Hadita, Brian, Anna, Dee, Nick, George and more from all different departments without anyone able to help or solve the issue. This seems like an every day thing for Darvin. Trash company run by trash people.

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    Darvin Furniture & Mattress - Darvin Furniture & Mattress | Orland Park, IL | March 2018

    Darvin Furniture & Mattress | Orland Park, IL | March 2018

    Darvin Furniture & Mattress - Darvin Furniture | Orland Park, IL | Furniture & Mattress Store

    Darvin Furniture | Orland Park, IL | Furniture & Mattress Store

    Darvin Furniture & Mattress - Darvin Furniture & Mattress Store | Orland Park, IL

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    Darvin Furniture & Mattress Store | Orland Park, IL

    Steinhafels

    Steinhafels

    2.3(3 reviews)
    2.1 mi
    Discounts available
    Established in 1934

    If I could rate them a zero I would…read more Do yourself a favor and stay far away from Steinhafels. The purchase was a loveseat, electric leather recliner and a coffee table for almost $3,400. I opted to pick them up from the warehouse because they wanted $200 for delivery which I find insanely expensive. Unpackaged the couch. One of the seat cushions was sewn incorrectly and there was a gap between the cushions at the front because of it. The 2 back cushions were not even close to being fitted correctly to the couch. There was probably a 4-5 inch gap. Unpackaged the leather recliner and the lower part of the back leather was loose at the center seam. It looked like a loose flap of skin. I tried to smooth it out with my hand and it wasn't happening at all. Basically looks like what you would expect leather to look like after 2 years of sitting on it after it stretches. Did not look like the floor model where all the leather looked nice and smooth. Didn't even open the table because we were so dissatisfied with the loveseat and chair that we didn't want any of it. I was told very specifically to look at them very carefully and call within 48 hours if there are any issues. As instructed I did and sent an email with pictures and told them how dissatisfied I was and didn't want any of it and wanted to return the whole lot. The customer service line actually told me that if I wanted to return them that since I picked them up, that I would need to take them back. Then the store manager called me. He had seen my email and the pictures. I explained the same things to him and that I didn't want it. He proceeded to tell me that they would replace the couch. I explained that I didn't want a replacement because I was so dissatisfied with the quality and I just wanted to return it. At that point he informed me that I would be charged a 15% restocking fee if I returned it. So let me get this straight. If there are defects on the piece of furniture that I would need to pay a restocking fee so you can sell a defective piece of furniture to someone else? Basically having such a horrible experience that I want nothing to do with their store or anything they sell. For a $1,500 chair and $930 loveseat, you would think you can get quality and if they are that bad that you'd have an option to not have them replaced and get your money back. I should have paid for the delivery because I could have refused them immediately. Lesson learned for sure on that.

    Pricing was more than fair, delivery was prompt and courteous, however our sectional was flawed…read more Customer service was contacted and set up an appointment to inspect the damage and within a few days the replacement was delivered. Excellent service! Everyone involved in our purchase was great. Ask for Elizabeth S when shopping.

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    Steinhafels
    Steinhafels

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    Da International - furniture - Updated June 2026

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