This is a long overdue review. Also, I think this is more like a thank-you letter to Jen than a…read morereview. As many others have stated, Jen is amazing. Our dog, Shaka, just loved spending time with her and the other pups she cared for. We were a little worried at first about his temperament being around others (humans and other animals) since he gets a little skittish, but he seemed to thrive there. When it was pick-up time, he was always happy and seemed to sleep very well from getting his exercise and socialize in. (He also smelled great on his longer stays. Thank you for the baths!) Jen is super flexible and communicative. We were so appreciative of this since we tend be rather spontaneous and would ask to drop him off the day before sometimes. We also would extend his stay last minute, for example, when we were taking road trips and wanted to stop for the night instead of driving all the way through a town. (Sorry and thank you so much, Jen!) Shaka has stayed over from one day to two weeks (possibly more), and each time, we've received text updates from her and even pictures of him happy with his friends. I always looked forward to those. Shaka passed away early last year, and I've been meaning to write this for a long time to say, "Thank you, Jen!" for being such a wonderful caregiver and trustworthy and friendly person overall. Dog parents, I 1000% recommend Jen.

Jen is without a doubt the we will leave our best friend with. I trust her 100%!…read moreShe is a real lover of animals. My dog returned happy and healthy.

We had a very positive experience with Nina. She asked us…read moreabout all the things she needed to know about helping us, she was on time and reported back same afternoon with a few pics and videos. We will continue to book with her when we are out of town and tell our friends.

Nina is fantastic! She's kind, responsible, a great communicator and most importantly, my cats love…read moreher!

Leaving our pups behind is always hard, but knowing they were under Becky's excellent care made it…read morepossible for us to have a nice vacation without worrying if our two little ones were ok. She is great about communicating before, during, and after pet sitting. Our pups seemed far less stressed than usual when we were away while with Becky. We couldn't have asked for a better pet sitter than Becky.

Becky did an amazing job taking care of our sweet, but anxious dog during our recent 10 days out of…read morethe country. She was communicative, thoughtful, and cared for home, dog, and garden (in a heat wave!). All were well-loved in our absence. Becky is trustworthy and hard-working, and we will absolutely have her back again in the future. If you are looking for someone that goes above and beyond, look no further.

When my job changed to in-office work, I needed to find doggy daycare for my golden retriever, DB…read moreCooper. He'd only ever been with me and an occasional dog walker, and I knew a full day alone wouldn't be good for him. Then I found Mary Ellen's "Wag Along Pet Care" - a doggy daycare run out of her home. They also offer overnight boarding, which is a huge bonus since my new job requires travel. Wag Along has become Cooper's true home-away-from-home, and that's exactly what I wanted-- not some kennel tucked into a light-industrial office complex. Drop-off and pick-up are a snap, with a predictable routine that puts both of us at ease. But the best part? Mary Ellen is some kind of magical dog whisperer. Every time I pick Cooper up, the dogs in her care are all calm and content. Since starting at Wag Along, Cooper has begun wagging his tail in his sleep, something I'd never seen before. Wag Along, indeed! He's even learned to use a doggy door, which is no small feat for a dog who's reluctant to jump into new things. And Mary Ellen sends daily photos or videos, whether he's playing in the yard or lounging on the couch. Cooper has been at Wag Along for both daycare and boarding, and the experience has been wonderful. Mary Ellen is flexible, kind, professional, and obviously gifted with dogs. Cooper always comes home happy and tired... the sign of a truly great day.

Mary Ellen is rude, unprofessional, and temperamental - please never leave your dog in the hands of…read morethis person. This review is delayed, but I never forgot the stress and horrors Mary Ellen put me through. I had a delayed flight, and she threw a fit that I would be unable to pick up my dog in the afternoon, as originally planned, but instead that I would pick my dog up first thing in the morning. When I showed up in the morning, Mary Ellen was outside organizing her recycling and refused to make eye contact with me, or say hello. My dog, she was locked in a kennel outside the gate with all her stuff. Immediately I noticed my dog had some white sticky goo on her backside, and when I got home I immediately bathed her. When I texted Mary Ellen to ask what that was, she said it was sap. I'm not even sure if she has a tree in her backyard. I worried (and still do) that something terrible had happened to my dog. And then, she had the gall to text me back and say I owed her an extra $25!!! Exhausted and stressed, and having seen how unstable and temperamental she is, I paid her in order to not deal with her anymore. Please note - the prices on her website are not accurate. There's a handful of negative reviews on her Yelp and Google reviews. These reviews are consistent outlining her cruel behavior to pet owners entrusting their dogs in her care, and lack of patience and respect - this woman is not well. Please consider that only because the negative reviews are few, doesn't mean they're not true.

When animals are injured they should immediately call the pet parents. With cameras being so…read moreinexpensive these days there is no reason they don't have any for pet parents viewing ability. They don't keep their word. When they say their going to do something it's our experience on multiple occasions that they don't do what they say they will. I found our puppy isolated and crying for help with noone around after being attacked by other dogs. Sadly, this facility creates an environment that encourages anxiety in our dogs.

"Lost" an expensive insulated Jacket my American staff terrier uses for the mountain…read more Dog was pretty bummed when I picked her up. Big scratch on her nose.

So happy to see Sit & Stay may be re-opening!!! We have used…read morethem quite often & we're scrambling last year to find pet sitting - Sit & Stay always had great people as sitters!! Hopefully the company will continue it's wonderful work!!

The team at Sit and Stay are very professional and do a stellar job. I have no worries when I am…read moreaway. My cats need some meds and supplements added to their food (and need to eat the food). My pet sitter makes sure this happens, as well as takes care of the other cat and house duties. If anything unexpected arises, she handles it with grace. There is a peace of mind knowing that someone will be there for your pets every day, no matter what, taking care of them according to your specifications. She checks in with me (per my request), sends me photos of the cats and gives them lots of attention!

We have boarded our dog here many times and appreciate how well the staff takes care of our pet. He…read moreis always happy to go when we drop him off and pick him up. Our dog got sick during one visit and the staff communicated clearly with us and took him to the vet and helped us navigate the issue from out of town. It means everything to a dog owner to know our pets are in good hands when we are away!

My dogs love going here! They practically pull me through the door to get inside. I love the…read morepictures that they post on their FB and, when I'm lucky enough to have my pups there on a picture day, they always look happy and like they're having fun. They've been going for months and come home tired, which leads to better behaved dogs at home! Their packages are a great deal and, as soon as I'm back from my next trip, I plan to buy another full-time package to send them once a week. My youngest dog is very nervous around people, so I know that he wouldn't be friendly at all if he didn't have a good time there and he always goes right up to the people at the front when we come in. I have no hesitation about bringing my boys here. I also know that they actually do vet checks for vaccines because my vet missed one of my older dog's vaccines that he had from before and Pawz called me about it. We got it all sorted out and he was able to attend!

They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative…read morereviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days.