While the prices at 1610 Hardware might be a bit higher than big box hardware stores like Home…read moreDepot and Lowes, this hardware store excels in friendly customer service and outstanding inventory. The moment you walk through the doors there is a knowledgeable associate who will ask if you need help finding something. I would pay a little extra to be able to get what I'm looking for quickly and easily. The store is always tidy and nicely organized.

Sign says closes at 6 on Saturdays, got here 15 minutes before closing for a real quick in and out…read morepurchase and the doors were already locked. Not good. If the sign says your open, please be open. I came from 45 minutes away specifically to this store.

Best hardware store I've ever been to. And I've been to quite a few!! Excellent service…read more Knowledgeable staff. Clean and well organized store. I love coming to this place. Terrific prices. Solid selection. Everything you'd want in a hardware store. It's here.

I want to give "Harold" a huge shoutout and thanks for retrieving a screw nut that was stuck in a…read moremetal handle that had no access points to open up. He went above and beyond the call of duty to capture the nut with a magnet which he was then able to reattach the screw to the handle. Many thanks and appreciation for your time and outstanding customer service!

I've shopped here for years and been grateful for the convenience, service, and supply--thus the 2…read morestars, otherwise it would be 1 star. Some time ago I bought a $200+ Gallagher rodent trap that did not work and reported this to a store clerk. He replied that I was the only one who had made such a claim. I later learned that an Eldorado friend had complained about her non-functioning trap to the same clerk and he told her the same thing. Sometime later, I returned to the store to complain about the trap not working. The clerk admitted that a number of these traps were indeed malfunctioning and was told that they were waiting for parts. I regularly checked in over the weeks and was told each time that they were still waiting for parts. Some time later, I returned to the store, and the clerk took a look to see if he could fix it. After checking in with him over the next few weeks, he finally called to say he had repaired it. However, I soon discovered that the canister part was still leaking. Some time later, I returned to the store and spoke with Steve. who gave me the number to the manufacturer to call and arrange a shipment and exchange. At that time, Steve stated that he takes care of his customers. When I called, the manufacturer rep asked why the store wasn't handling this. I realized that I, a regular customer, was caught in a shipment war between Steve and the manufacturer. Not cool. Some time later, I returned to the store and spoke with the clerk, who took my faulty trap and added it to a box containing other parts and traps behind the counter. He said that they were going to ship it to the manufacturer for exchanges. Finally, the issue with my expensive purchase would be resolved. Not so. Some time later, I returned to the store and noticed that the box was still behind the counter, weeks later. I asked the clerk about it, and he said they were still arguing over who would pay for the shipment. I wrote to Steve last week that it is well past time for him to either replace my purchase with a working trap, reimburse my purchase, or credit me the $200+. I've not heard back.

The employee that helped me named Chrishan offered tremendous help and showed true knowledge of the…read moreequipment I came in for. He walked with such pizazz it was difficult not to leave in a better mood. I have been depressed and living outside the store, homeless but he gave me the tools to have a real, functioning tent. He made my day. Please give him a raise now, what a gem.

Very nice place to shop. Sally went above and beyond to help us get some Adirondack chairs. They…read morehave a really nice selection of Polywood items and other beautiful pieces. Will def shop there again.

Quality products, great service, reasonable prices and kind people to work with. Try them out.read more

We purchased two Onyx lamps at this Santa Fe location and we are beside ourselves! The originality…read moreand beauty of everything in this store is unmatched. We are thrilled with our new additions and I am sure there will be more purchases in the future.

We had a great experience dealing with Sierra West. Tyler was extremely kind, patient, helpful,…read morehumble -- and a great communicator. He found us the right oven and instead of upselling, he actually recommended the most practical product for my needs. I love when companies are treating me how they'd want to be treated, helping me make a decision that's best for me, not selling me the priciest product I won't need. Tyler recommended a wonderful GM double oven that I now have had for maybe half a year -- beautiful oven and I've been enjoying it. GM is a great brand! My unit is older so the space available for the stove was smaller than the standard. We asked Tyler if he could find maybe a European brand that would fit and still be good and he did -- Bertazzoni! Never heard of them before Tyler found them but the stove he found was so terrific -- better than any stove I've had before. I cook quite a bit and this thing has been a BLAST to use. I especially love the center burner, it has ZERO issue in bringing things to a boil, which can be an issue at altitude and has been and I sometimes make small amounts. This thing is the most powerful burner/stove -- yesterday I brought 6 liters of preserves to a boil VERY quickly -- my old burner wouldn't be able to do it at all. I am now a fan of Bertazzoni stoves. And it's smaller so it fits right into my space but still amazingly powerful. When they came to install, there were some issues with the fit, they took great care of it and were very professional, conscientious, and pleasant to deal with. There was a slight issue a few weeks after the installation -- I think maybe one of doors on the oven was a bit loose. Tyler came over himself within a day or two and took care of the problem. This has been such a wonderful experience -- dealing with Sierra West had been a blast and Tyler as well as all his coworkers were honest, conscientious, and helpful. I felt like I could trust them and they were looking out for me. Most importantly, I am now enjoying my new beautiful oven and stove. Based on this experience, I would recommend Sierra West and Tyler highly for your appliance needs. Thank you!

So happy I chose Sierra West for my appliances. One of the many appliances we bought was a double…read moreoven. These turned out to be defective and even though they were firmly planted into our new wall of cabinets, they worked with us to get a new brand that would fit in our space and most importantly work well. The owner and Tyler both came out to replace the ovens doing it swiftly, skillfully, and with smiles and positive attitudes, I couldn't have been more happy with the service they provided. You're in good hands with this company!! The best!!!

I just had the nastiest customer service experience with this store I think I've ever had…read more I saw online that they sell Fermob bistro tables and chairs which a client of mine is looking for. I was reviewing the online listing, trying to gather pertinent info to share with the client - ie cost, colors, availability, shipping time in transit so they could make an informed decision. The shipping time wasn't listed online but I saw they had a customer service chat function. I sent my question on shipping time and waited a minute for someone to connect. They sent "?????" and "are you there?" right when they connected. Weird. I wrote back hello and they said they needed to know what color to answer. I shared the potential color. They said it was in stock, goes out within week of the order, and ships fedex. I asked how long it would be expected to take in transit. (This was my question initially). They said they don't make any promises. I said is there an estimation... 2 weeks, 5 months, roughly what should we plan for? They then wrote "why would you say that when I just said one week?" But as you recall, I was told after ordering, they ship out within one week. They never said the timing in transit. Then they disconnected. I was dumbfounded! Needless to say I absolutely will not recommend my client orders from Bon Marche. Hope this customer service person has the day they deserve.

Defective items and threatening customer service. This vendor shipped me a defective table, and…read morewhen I sent evidence was told "send us pictures so we can file a claim on your behalf, otherwise we cannot proceed." This does not follow US trade law, where regardless of a claim or not they are responsible for non-defective items. When I reminded them of their responsibility and graciously laid out options, including sending back for a normal return, they called me at SEVEN PM at night to threaten me and my family like thugs. I cannot get over the disgusting behavior of such thugs, this store is like a criminal enterprise. They may just get defective merchandise from Bon Marche and try to pawn it off onto customers who do not know better. Avoid this vendor at all costs - they don't even provide a price advantage vs. the Fermob website, or even Pottery Barn. I tried to support a small business - however an attempted scam and criminal behavior is what I was rewarded with. I may have to file a restraining order against their bizarre and undignified customer service representative, Jean Phillipe. Don't waste time, just buy from Fermob directly.

Worst customer service in Santa Fe. They apparently will tell customers they have what you're…read morelooking for even if they don't have it. Called them on two separate occasions asking for a specific product. Both times I was told they had it in stock. Drove 10 miles to their location and both times they didn't have any of it. Today when I got there they said it was in another bin. Walked to that one and it was just as empty as the one the product was supposed to be in. I will go to Montano's for all my stones.

This place is a great source for top soil, good quality gravel and other types of landscaping…read morerocks. The staff is friendly; their prices are very fair; and they arrange delivery for a good price to most of Santa Fe.