This scam is a scam, they already took my payment but up to now I still don't have the juicer machine. I keep reaching out but no one is responding, I called but it goes straight to voicemail. I asked for a refund but they keep saying it's on the way, it's almost 2 months and still no machine. I don't recommend this company to anyone . They don't deserve not even a 1 star read more

Home delivery is poor! Often my paper is not delivered and the telephone customer service is provided by foreigners whom can barely speak english. read more

Daily Press harassed my elderly father when he called and cancelled per their instructions instead of renewing his annual subscription. My father has subscribed since 1966 and has cancelled because my mother is very ill and requires lots of care. They put his account into collections - he's never been in collections in his life - because he owes a $21 fee to process his cancellation of an annual renewal which I've never heard of. After being harassed into paying that fee he got another bill for the same amount from the same collection agency the next month. It's shameful. I called yesterday to make sure the cancellation went through and he still had a paper delivered today. What a horrible business. Harassing a long time customer with a very sick wife. I'm writing the Better Business Bureau next and filing a complaint. read more

Great communication. Delivered ordered product as requested. Easy to work with. Trust worthy business.

Digital service stopped 2 months ago after years of daily email delivery. Contacted DP about problem 8-10 times with no results. Finally tried to cancel subscription and was informed that my account was paid through the end of the year and there are no returns. So my only option is to enjoy my digital edition that is not received till the end of the year, how nice. They have canceled my subscription without any return of monies. read more

When it rains, which it has almost daily, our paper(s) are soaking wet...no action taken by the Daily Press/Virginia Gazette even after I called 3 TIMES!!! I would so cancel this rag, but my husband likes to get a paper in the morning which is WHY I call!!! Our previous carrier was great. She would double-bag AND knot the bag on rainy mornings!! Now, I go to the end of the driveway to pick up mush in a bag!! read more

got this paper for 45 years ,7 days a week. few years ago they could't get the paper to us , finally switched to wed and Sunday , they still can not even get them here now . they are not worth the aggravation. read more

DAILY PRESS WOES: I subscribed to daily press for seven day a week delivery. I called them consistently about the missed deliveries. Everyday, they tell me they're going to send me the paper, and yet I still have no papers. If you ever decide to subscribe to the daily press, DO NOT because you will not receive it. read more

They don't deliver the paper, you would think a dying media would at least try to keep the customers they have. Oh and when I cancelled, I was hing up on by the offshore customer service rep read more

Grew up getting the newspaper daily - keeping up with news that is not covered on TV. Been committed to continue keeping my subscription but I have grown so disappointed overall over the years. Late home delivery, duplicate articles, billing transparency challenges and poor customer service. I'm paid up thru the fall and which I have discontinued this service. Tried to support but so disappointed overall. Will continue reading the Washington post on line which is reasonable. read more

I get a great cut every time. Mr. Bao is awesome. Always on time, so had better be too.

The Daily Press is changing the way you access the digital newspaper which looks like it will block overseas access in the same way that their web site blocks overseas access. I want to cancel my subscription but I'm traveling in Europe and they don't provide access to their customer service via the web. They don't provide an email address and I don't want to pay for a phone call to cancel my subscription that will likely be lengthy as I try to reach the right person and deal with their attempt to keep me as a customer. I'd been on the fence about keeping the subscription, but this is the final straw! read more

Beware buyers for home delivery! called three times within two weeks for no paper delivery-used automated system to indicate I wanted it delivered and called back and spoke to someone who reassured me it would be delivered-NO delivery and when called back a third time for each of these incidences-told it was too late for a delivery!!!! Unacceptable customer service-unable to reach a supervisor without soending 5-10 minutes waiting to be hooked up to one through layers of other people-cancelled my subscription and told my check for 900.00 would be refunded in 4-6 weeks. customer service reps pleasant but set up for failure by their incompetent leaders who are NOT accessible by phone at all! Believe me-I would have much rather spoken to them than these poor young customer service reps. POORLY run buisiness-have been a life long customer that no longer believes in their ability to tell the truth or provide a service I paid in full for! NO confidence in them. Do NOT waste your money or time! Leaders of the daily press-YOU SUCK and your buisiness is reflective of that/YOU! read more

We stopped Daily trash delivery for a while due to delivery issues. About a year ago we decided to give them a second shot and signed up for Wednesday and Sunday papers. We were amazed to find out that delivery actually got worse! Don't bother trying to call about your issues because if you do get through to a human they will have such a thick foreign accent that they are impossible to understand. We tried to go to the Newport News office but they no longer have lobby service. Bottom line, just be happy we get a paper to you 75% of the time! Oh bye, good luck if you want to resolve any issues because we just don't care. read more

I could not write a worse review for this newspaper. Almost every day the paper is not delivered on time, and I have to call and talk to a robot's list of questions to get a replacement. The paper lists e-mail addresses and telephone numbers to call, but the email addresses are rejected as nonexistent, and the phone numbers are answered by robots with useless answers. No means is provided to talk to a live person. The actual content appears to be the standard material with little regard for checking its accuracy. read more

This place is one of the best places in Akron, Ohio I've been to get a few drinks and a extremely good turkey burger. Everything is affordable. They have one of the finest bartenders in Akron, Ohio named Olivia and she is bomb. Good music and just an overal great experienc. read more

The billing department here is terrible. First good luck finding anyone who can halfway speak English. Then they are incredibly rude. The DP is constantly sending me offers to come back, through email and snail mail. When I tried to sign-up for one of these offers, it worked for a few days and then they randomly canceled me. Now I'm playing the game of trying to get my money back. Maybe it will dawn on the DP workers that customer service is paramount in a world where most news is free. read more

Do not sign up for a subscription as canceling it is impossible. I have been hung up on twice by their customer service which is terrible. Dying company that has no care for their customers read more

I'm a regular subscriber and enjoy reading my paper on Sunday. When I first signed up, it was Sunday only. Then I got a deal that included Friday but forced me to take Wednesday to get it. I like Fridays because it helps me plan the weekend activities. I struggle with Paper clutter and don't want or need Wednesday. In this day and age, there is no reason why Daily Press can't accommodate the customer's needs and wants! read more

So incredibly disgusted that our "local" paper out sources their customer service! I ended up canceling due to this. Hey Daily Press- hire local! read more

I was a paper subscriber with Daily Press for over 15 years. In that time I moved three times. My last move was in April 2021. My newspaper was arriving every morning late, I mean late. I called Daily Press and was told my paper should be arriving around 6 in the morning on Monday - Friday and on weekends around 7. I told them my paper was arriving around 10 on Monday- Friday and 12 on weekends. I called and complain and complain, nothing happen. I called and ask to speak to a supervisor. She couldn`t speak English to good. I told her that I had a bill for $82.50 and I will pay it when I get a guarantee that my paper will arrive a little early . I ask her for a call back from someone in upper management because I couldn`t understand nothing she was saying. One week later I got a letter from a collection agency. THANKS DAILY PRESS: GREAT CUSTOMER SERVICE . DAILY PRESS IS THE WORST. read more

Horrible!!! Called in July to cancel subscription- was charged in august so I called the day I was charged they told me they would refund me full price. Only got half price back. Called next day to get difference refunded they assured me the difference would be in my account. Again they were short. Called again today we'll see if I get my full refund. read more

After giving up local, print papers, i moved to Newport News and decided to try the Daily Press. This has changed my view of local newspapers. I appreciate learning what is happening in Hampton Roads, upcoming events, and local history. The writing is professional and the editing is excellent. read more

I have received this paper for a while now. I mainly get it for coupons with the Sunday paper. My son loves it for the comics. However, I was called about renewing my subscription so I did so. Never was I told I had to call to cancel that it would automatically be renewed. So after I was at a festival and they had a booth with a deal going on. I signed up for this deal and I thought let my other one run out. Now they have sent me to collection for a subscription I never asked for. On top of that they had added an extra day of delivery that I did not ask for. So after a little arguing I had to pay it to get it off my credit. Horrible customer service! read more

The customer service phone representatives do not speak or understand English well. I had to call four different times to cancel my digital subscription. The first two representatives were rude. read more

I tried ordering a page print from one of their newspapers as a (very expensive) Christmas present. The money was taken out of my account and I never received the print. I sent multiple emails to costumer service and received no reply. When I would try to call, I was transferred around the entire company and no one could give me an answer. Horrible customer service!! read more

Poor quality paper. Have called 3 times to end subscription and have been told it was done only to continue to be billed and to have them keep delivering. read more

The paper is fine, but delivery is horrible. Signed up for one year, Sunday and Wednesday delivery for only $20! Well with that incredibly cheap price comes a whole lot of frustration. I literally called twice a week for 2 months for missed deliveries. Then I would get multiple deliveries but in my back yard. Took me a while to figure it out as we have a very large corner lot and the paper would never be in the same spot. I didn't sign up for hide and seek folks. Five months before my subscription was up I quit receiving the Wednesday delivery and by this time I was worn down and too tired of calling to get my paper. Today I called to cancel my subscription, because they will not accept cancellation in writing, and I had to jump hoops to get them to cancel my subscription! I repeated my request multiple times to two people and finally got it done. Most regretted painful $20 deal ever! read more

The business practices of the Daily Press are less than stellar. After calling in to cancel a subscription a month before it expired, I was told that it would not renew and I did not need to do anything. For anyone trying to cancel, GET A CONFIRMATION NUMBER. They did not cancel my subscription and have continued to bill me for a subscription I did not want. Very dishonest way of trying to gain revenue. read more

I called Daily Press Newport, News VA 757-247-4800 July 11, 2021 and canceled my delivery service with representative named Cassie and was told my service was canceled. But before I was told service was canceled, Cassie asked what my reason for canceling, why did I first subscribe and on and on. I continued to say cancel. The representative would talk over me and try to MAKE/Force you not stop service but in the end I was told my service was canceled. Today, July 19, 2021 I was charged 42.90 for a new subscription. I called again and this time spoke with representative named Del. He told me my service was not canceled and that is why I was charged. Del started the talking over me and asking unnecessary questions trying to cause me/Make me/Force me not to cancel. I told him I was recording the call and was sending it to the t.v station. Del then proceeded to cancel my account and gave me a cancellation# also removed my financial information and would send me back part of my money. Wrong, I also contacted my financial institution and disputed the charge. It is ridiculous what Daily Press has their workers doing to try to keep readers or should I say keep money. Never again Daily Press Newport News! read more

Very unreliable, I have had issues in the past which people walking past my apartment and taking my paper since they would deliver it on the sidewalk so I asked it be delivered to my front door, I was told that wasn't a issue. The first couple of weeks it was no problem then we started finding it by the upstairs neighbors stairs, on the side of the building, in the parking lot in front. I called a few times and was told they would take care of it and get a paper out to me right away. Well that last a few weeks. It became a cycle, On Friday I called and told them I wouldn't be renewing my subscription and will continue the next few weeks. They offered me a good deal and reassured me that my paper would be delivered where I requested. Well to my surprise no paper and it was over 2 hours from when I normally get it. I called today and told them to forget it. They are not worth it I will just go to the dollar store and get my paper. read more

In September 2017, we paid $78 for subscription through 9/22/18. Yesterday we received a bill for $28.60 that said it pays through 8/11/18. When I called they said our subscription runs out on 5/12/18 due to premium issues. This means we have lost more than 4 months on our subscription due to premium issues. I don't know how they can get away with this. They compare themselves to a magazine subscription so you can no longer get a credit when you stop your paper for vacation. I have a subscription to People and they occasionally have special issues and they don't shorten my subscription. We don't even care about their premium issues (puzzle book, DP photography, football, etc). This part of the paper goes right into our recycle bin. We've subscribed to the Daily Press for over 30 years but before May 12th we'll cancel our subscription. I hope other people realize they're being ripped off and cancel too. read more

The delivery of this newspaper is dismal. Often I have left the house a few hours after their "guaranteed delivery time" without having received a paper. Their regional office was calling me for about 2 months every Sunday to see if my paper had been delivered and offering their promise that they would look into this and do everything possible to change the horrific service. Nothing changed. They finally stopped calling me. My paper continues to be delivered very late. The Daily Press has shown that they care more about bad employees who could care less about doing their job on time than they do of their customers. They apparently have no control over this situation and do not seem at all concerned about customer service. read more

Trying to get the Daily Press to cancel my subscription has become a never ending nightmare. I have canceled it 3 times while trying to keep my virginia gazette subscription. They either cancel both or deliver both, and then I get a bill for a paper that I canceled. I keep asking for a supervisor, but the service in the Philippines won't let me speak to anyone in the USA. read more