I was disappointed with my recent visit. I arrived just after 4:00 PM and asked if the meal deal was still available. I was told no, even though the app still allowed me to order it. Customers shouldn't have to jump through hoops to receive the same offer. If it's available on the app, it should be honored in the restaurant as well, especially when many other Dairy Queen locations I visit allow customers to order meal deals at any time of day. Since I was told no at the counter, I sat down and placed the order through the app at 4:15 PM. I didn't receive my food until 4:33 PM, an 18-minute wait. When my order finally arrived, my drink was missing. After I asked about it, I was told that drinks show up on a different screen. There was no apology for the delay, no acknowledgment that the drink had been forgotten. The overall experience made it seem like customer service is not a priority at this location. Between the lack of flexibility, the long wait, the forgotten drink, and the absence of even a simple apology, the service fell well below expectations. It may be worth looking at businesses like Chick-fil-A, Raising Cane's, or In-N-Out, where friendly, attentive customer service is a core part of the customer experience. I've been to this Dairy Queen a few times, and the service is consistently slow. If you're looking for "fast food," this probably isn't the place to go. I should have known better, but the lack of care during my most recent visit has me questioning whether I'll be back. To make matters worse, I tried to provide feedback through Dairy Queen's customer survey instead of posting publicly, but the survey timed out and wouldn't let me submit my comments. So, here I am. read more

This Dairy Queen cracks me up every time. In my personal experience, they really like dogs. I've ordered cones for my Rottweiler and when I got to the window the person working leaned back and shouted into the restaurant "Yo that cone is for a dog!" And I got a cone so big it looked like it came from East Winds drive in. Yesterday, I brought some smaller dogs through and bought pup cups. Again, the person working the window called to another person, "There are really dogs in there". I don't get it, but I don't mind it either. I don't try to bring my dogs inside. After hitting the drive through we park and eat at the outdoor tables. But I have dined inside in the past and as expected, the surfaces are perpetually sticky. read more

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Went thru the drive thru and got a peanut buster parfait. They ice cream swirl was actually above the top of the cup it came in unlike the newer DQ by Winco in Brush Prairie. Other than that the lady at the window seemed friendly. read more

Waited at the drive-thru window for over 5-8 minutes waiting to pay while my food sits on the counter. Dude behind me yelled "what the fuck" out his car even. Girl at the window is all "have you paid yet?" No, I've obviously been sitting here browsing my phone cos you're all avoiding the window. Is it social anxiety? Are y'all stoned? What happened to Fast Food? Barely anyone even at the restaurant ordering food. These cheese curds are barely warm now. Thanks. Paid over $9 for this bullshit. Update: I tried eating this trash because I'm hangry and wasted almost ten bucks for this already overpriced food. Top layer was a little warm to the the point of being able to eat maybe 3 cheese curds. The rest is literally like breaded string cheese because it's so cold. this is unacceptable. Someone should be written up or something. I had to spit out this shit cos it was so gross. Don't support this location. I for one ain't ever coming back. This was disappointing. They obviously dont give a fuck about the customer. read more

Food was good, but there was a young gentleman working with red hair who made unnecessary comments about our appearance while handing us our food. Enough said. read more

I get that s***heads are stealing soda in what should be free water cups but to only offer to sell a bottle of water or sell a soda cup is silly. Just have the employees fill a clear water cup. Dairy Queen is probably overcharging like 600% for soda anyway. read more

I paid $6 for 2 medium size WATERS. Got my daughter a mini blizzard and myself a small blizzard. $6 for 2 waters... because they can't charge for cups... what the actual F. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Battle Ground, Washington

Wonderful place to come cool off on this hot summer day! Ordered a small fry, a blizzard and a sunday. The staff was super friendly and answered my questions kindly. They even upgraded our fries from a small to a large! Great staff, clean area and quick service! I'd give them 10 stars if I could read more

Out of the 5+ times we've come since we've moved to Battle Ground we have NEVER gotten a correct order. Most of the time the blizzards aren't blended well and the bottom half is just vanilla ice cream. We paid extra to add cookie dough and it was missing. The fluffernutter had no marshmallow and this time our small blizzard was only 2/3rds full. The other close dairy queen is just as bad. We will have to find a new dessert place in battle ground. I know Don and Jos and Old town Burgers both have good shake reviews so we will try there. read more

Man my husband and I waited probably about 5 min at the order box last night to get some ice cream. Must have been really busy or understaffed? But pretty ridiculous to be honest. By the time we ordered the employee was nice, but then we pulled to the window and had to wait to be greeted again as they were taking orders for the next car. By the time we finally got rang out and received our ice cream the milkshake he ordered was sticky and messy around the cup and top. My peanut buster parfait was also sticky with fudge all over and was over filled so when I opened it to enjoy, ice cream and fudge spilled out. Sometimes the service and quality is pretty good, but lately it's been a mess. read more

Paid for extra hot fudge, got a dinky amount of fudge. I asked for a little bit more and the worker said no, I put in 2 pumps. Bunch of rowdy teenage boys work here. Very slow checkout. read more

This was my first and last time getting a cake from dairy queen! If I could leave a 0 stars I would. In the photos you will see what I ordered and what I got. First, they couldn't find my cake, and then somehow they miraculously found it but said someone forgot to do the writing on the top. When she brought it out, I immediately said that this wasn't the cake that I had ordered and she just shrugged her shoulders and blankly stared at me. There was scratches on the top like they had taken some thing off of it. The frosting and rainbow print was put on sloppily. She just kept shrugging her shoulders, and looking at me and saying I don't know. Finally, I asked to speak to somebody higher up about it. She got on her personal cell phone and proceeded to talk to somebody. Right in front of my face she was talking to them being very rude about me and said "I don't know she said she wanted to talk to somebody about it". Got off the phone said "I guess can give you 25% off". Not once was there any kind of apology or understanding. Just a lot of silence, and when she did talk, it was just a lot of excuses. I'm extra bummed about it because my kid actually picked out everything for this cake. It was the only thing they picked for their birthday. I had reached out through email and have not heard back from the battle Ground location. So disappointing! read more

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I went to Dairy Queen trying to get a Blizzard. Waited 5 minutes for someone, who I assume was a manager, to tell me that they messed up, and it'll be a couple of minutes. I get it mistakes happen, but why after that I hear the person who told me it'd be a few minutes yelling at the person making the Blizzards. read more

Horrible service. Staffed with 7 workers. Waited 20 minutes just to order. If you've got time to kill come to this DQ. If you're looking for fast food, this is not fast. read more

5/20/24, approximately 7:15 pm. As I walked to the counter to place my order, I witnessed an employee behind the counter drop a load of sleeves used to make blizzards. There must have been a dozen or so of the sleeves. They spread across the floor in front of him. This employee then picked up each of the sleeves, nestled them back together, and placed them in the slots next to the blender... ready to be used. This is disgusting! How dirty is that floor? Where have the employees feet been? Have they used the restroom? Gross. I spoke with the manager and was told that the employee would be spoken with. It would not happen again. How do we know? I'm concerned that it happened but more concerned with the level of training. He is a food handler! Did he receive adequate training? Who was responsible for this training? What other violations exist? How protected is the unknowing public? What would have happened if I had not witnessed this event? read more

I want to stay clean this afternoon after being at the river all day because I really wanted to have a raspberry ice cream sundae they put in less than a teaspoon of raspberries so I asked if they could please put more she said that she could but it would be an extra charge and Ethan with an extra charge it would practically be just as much raspberries and she gave me I asked to speak to the manager the manager came out it was very rude also was not wearing a mask or gloves as we are in the middle of the coronavirus I will not be going back if I can give them our stars a word and just be careful going to this location as they are not wearing protective gear read more

Dairy Queen Grill & Chill - Store manager wearing no mask - Fast Food Near Me - Battle Ground, Washington

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Fast, friendly, hot food. Can't complain. Hit the spot for a $2 chili dog. Ice cream menu looks good.

Its bad. DQ shouldn't be but this location is terrible. Food is cold, always screw up your burger - you better love pickles because they are coming like it or not! Knapkins? Thats like playing Russian roulette here. Order a blizzard and DO NOT risk anything else as it will be disappointing, You have been warned by myself and many others. read more

Went in with my sister to try the cherry dipped cone for the first time. There was no line. A member of management , a shorter, full figured girl, and another co worker, were standing at the register doing something with a till and change. They didn't look up or acknowledge us once. No "we'll be with you in a moment", nothing. We waited for about 3 minutes. Then they just walked off. My sister and I were taken aback. We decided to wait a minute longer to see if someone would help us. Finally another employee came up to the register and we thought "ok, he's going to take our order for sure". Well we were mistaken. He started talking to the person behind us. I'm assuming another employee from a different store as they were taking about picking up trash bags. This employee didn't acknowledge us either. I'm really disappointed in this location that seems to be run by careless teenagers that have no concern with providing appropriate customer service. We will never return to this location, as this isn't the first time we've had issues with poor customer service. I highly recommend that the franchise owner and upper management take my advice (someone whose been in customer service for almost 30 years) and retrain the current staff or hire new employees. With our current economy, people have to be selective where they choose to spend their hard earned money and right now, for me, Dairy Queen in Battle Ground isn't somewhere I'm going to spend mine. read more

Childhood memories = adult needs. Both collided on a rainy afternoon driving by Dairy Queen on Main Street in Battle Ground. Adulthood is great and all, but when the daily doldrums of a dull drive descend ... your mind will wander to youthful memories. Poking along past DQ, my mind flashed ... Peanut. Buster. Parfait. I need a Peanut Buster Parfait. I'm an adult. I can afford this. I'm driving. Turn-in here. Hit drive-thru. Pull over there. Mmmm. Chocolate Sauce. Peanuts. Soft Serve Ice Cream. Childhood remembered. Day better. Now get back on the road and enjoy that adulthood. read more

Dairy Queen Grill & Chill - Peanut Buster Parfait - Dairy Queen - Fast Food Near Me - Battle Ground, Washington

I waited in line behind two people and then was told they were too busy and had too many orders in and weren't able to take my order yet. There were a few people in the restaurant, and a line in the drive through, but I have never been told at a fast food restaurant that they were too busy to take my order. I waited a few minutes while the cashier stood at the register (if they were so busy why wasn't she helping) and then left. They were happily taking orders from drive thru customers. Apparently they care less about customers who go inside. read more

I noticed there was only one review within the last year so I wanted to add a positive review to this location. They got my order right. My blizzard and chicken strip basket with gravy hit the spot. No complaints. Staff was friendly and I got through the drive-through line relatively quickly in about eight minutes as there were four or five cars in front of me. Keep up the good work. Spread positivity! read more

Your car side service absolutely sucks. It says it will be done and then you have to wait 15-20 minutes longer just for them to bring out the wrong order. As for whoever's making the blizzards, they need to find someone else. I ordered a small blizzard and when I got home (I live only a couple minutes away) I found it completely melted, only filled halfway full, with barely any toppings. I didn't see it before because there was a lid on it. I've never had this experience while going through the drive through but my car side experience is always bad. Don't offer a service if you can't provide it properly. read more

Sloppy, only a hand full of fries, gravy container was burnt from being under the heat lamp. Gravy came upside down. Threw out both hubby's meal and mine last night. read more

Order wrong. Asked for the mini blizzard and charged us for a small and gave us smalls. Make sure to have them read back your order to make sure it's correct!!! Didn't give a receipt either! Also when giving us our drink they didn't put the lid on all the way and spilled all over! read more

Went thru the drive-thru and asked if they made the backyard burger as a single. They said yes. When I got up to the window to pay they charged me for a double patty backyard burger ($9). I asked why and between two young guys at the window all I got was rambling about how they didn't know how to correct it and they were having a bad day. I said "be reasonable, you can't give me a single patty burger and charge me for a double". They went back into the kitchen for a few minutes and then came back and handed me a bag. When I got home there was a single patty burger in the bag and they charged me the $9 price. They also kept my receipt, which I had asked for. I called and was pretty angry that they thought it was okay to just charge me and act like they did the right thing when they didn't. I called and the guy named 'Joey' said he would credit me back on my credit card. Guess what. A week latter and no credit. What a bunch of rip-off artists! I am soooo done with you Dairy Queen. I'm also going to post this on Google and Facebook. Maybe the BBB should have this complaint as well. read more

Oh, another I wish I could give 0 stars. Wouldn't take our coupon - which after discussing with the person I got the coupon from 'they have to, it's a corporate coupon.' But I didn't know enough to argue with them at the time, so I left with four incredibly disappointed kids. Dairy Queen is on my banned list now. Learn your coupons, keep your clients happy, and I hope you hear it from corporate. You will if I have anything to do with it. read more

Run, don't walk from the worst Dairy Queen I have ever been to. I will never return to this disaster. I was here around, 2:30pm on 4/16/19. The 3 people working there were totally overwhelmed. Late orders, wrong orders, ice cream melting on counter waiting to go to customer. A chicken sandwich delivered to customer that had no meat. A double burger that had only one patty. I blame the owner.... get in there and manage your business, or get out of business. I will drive the 10 extra miles to go to the other dairy queen read more

What a cluster! Poor employees are dealing with mad customers from not enough employees. Waiting forever. I have been there 3 separate times all at different times of the day. Every single time has been the same. 30 minute wait in line, fighting other cars, no rhyme or reason on the flow. No worth it!! read more

Dine in, 6/26 lunch time. I'm guessing they're under new management because it used to be a well-run place. We waited at the counter to place our order for almost 10 minutes. I get that places are understaffed. Things are a bit slower sometimes. The cashier kept telling the person making the ice cream orders that he needed a cone. She kept telling him that she'd "made everything on her screen and there was no need for a cone". 4 times he asked for a cone. She just kept arguing with him. The cashier somehow couldn't rectify this in his mind that he needed a cone to finish the order, but couldn't get one made for him so he stood there staring at the screen with his back to us. He couldn't complete the order and he couldn't seem to turn around and take our order either. Except that eventually the irate customer came to the counter demanding his cone. Cashier said he was sorry but he wasn't the one to make it. I asserted myself out of frustration and shouted for the ice cream person to "just make the cone so we could all move on!" When the cashier repeatedly told the ice cream employee that he needed a cone she should have just made the stupid cone! Get over yourself, honey. It's a cone!! Cashier, grow some guts and stand up for yourself and the customer. The same irate customer said their order had been all messed up and he was really ticked off. The drive through cashier stepped up and made the cone. Then set it on the shelf behind the cashier. Nice move, but why not just hand it to the customer? We were mid-order and I told the counter cashier "the cone is on the counter behind you, just go get it and give it to 'him'". So the cashier did. We finally ordered 2 of the $7 cheese burger meals. It came fairly quickly. Only both burgers were triple cheese burgers. Yep, you just threw 4 patties and cheese out the window, DQ! It was shocking how messed up it was. I sensed that the ice cream dessert maker was the "manager on duty" since the only other people back there were the cook and the drive through cashier. If Rod and Karen Ribelin still own this place my advice is to get better management. If you can't, then come in an run the place yourselves until you can get employees who can do a better job. It boggles the mind how poorly the whole situation was managed. It wasn't really "managed" at all which was the problem. read more

We came in right at closing time and were welcome to stay and eat in the lobby. In addition we all had custom orders and didn't get any attitude from the employees. It was new and clean. read more

Dairy Queen Grill & Chill - New and clean! - Fast Food Near Me - Battle Ground, Washington

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I walked into the store and from the start I wasn't very impressed the lobby was extremely disgusting. The short haired lady in the front kept yelling at everyone, being extremely rude to her own fellow employees. I'm going to assume she was the one in charge just based off of how she was yelling at everyone. She then went and handed out my food to the wrong table and I know that cause she handed my food to the table next to me. I did not complain except saw how they reacted when this happened and she was not professional at all and once again attacked her coworkers for her mistake. The food was alright but their management is very poor and the lady was so disrespectful which lead to an unpleasant experience. read more

When they put this restaurant in this location, the lines were long! They put in the $5 lunch, people liked that. Now less people go. I find that most of us go, expecting the DQ experience from years past. The ice cream sundae's never disappoint. They should stick to what they do well. The food.....meh. The fries were not hot, the small, hard, dried out, over breaded pieces of fish missed the mark too. The people are great, the seating is great, in and out. The ice cream is just like we always remembered and wanted to find. Don't go expecting good food. My ice cream rating ... I am a fan The food rating...meh Average equals A-ok. Frankly the building must be cursed as the KFC that was there before gave lousy service and bad food...didn't get hat expected. They are next door to Taco Bell and their staff is upbeat, helpful, friendly and call you by name! The food is exactly what you expect or better. The service takes this location above others. DQ needs to step up its game. read more

I've been to this dairy queen a few times, and every time I've been let down. The owner needs to understand that when you only have a collection of kids working the quality lacks greatly. The portions are terrible and nobody is putting any effort into seeing to it that the food comes out correctly. The owner needs to put some effort into this place, kids generally don't care, it's just a job. BE PRESENT read more

I am sure the food is decent. However, their treatment of the young employees is subpar at best. If you care about how employees are treated, I am sure you can find a higher quality burger and ice cream just down the road. read more

My little sister and I come through here all the time for some Blizzards, and they never fail to disappoint! The employees are so sweet and my sister and I always leave happier! Thanks Battle Ground DQ! read more

My husband and I (plus our two dogs) decided to get out on a dreary Sunday afternoon (5/23/21) and stopped by DQ in Battleground to grab some lunch. We got the $6 meal deal, which was great value (where else can you get a meal deal for $6 these days??). The burgers and fries were fresh and good and the cheesecake mini blizzard was delicious...just the right amount :-) Also the girls behind the counter made a fuss of our two dogs and gave them a little cup of ice cream each - the dogs LOVED it, of course! :-) We will always return to a restaurant where the servers are friendly and where they make a fuss of our pets...our ice cream-loving dogs thank you! read more

Can't figure out how to give less than a star. Came in with my family after watching a movie and spent $40 on food. They refused to substitute the milk with the kids meal for a small soda (which costs less) for my lactose intolerant daughter. Every other DQ we have given our business to has been more than happy to make a substitution. Then they accidentally gave us two extra milks. Lol. Employees could use a lesson or two in customer service, and math read more

Went here once and it was the worst wait ever and finally when it was my turn to order I was told to wait and no cars were in front of me(but around 6 cars in back of me) and after A few minutes I said hello? And a girl giggled and decided to take my order. Was just bizarre. Woodland DQ is is my usual and will continue to be. Never will go to this one again. read more

Stopped by and got a cord dog, onion rights & a drink it was excellant. I never order onion rings always frys these were excellant and the corn dog perfect i will go back read more