If no-stars were possible to award, ..but, I am made to give one in order to share my recent experience -- of multiple visits. This establishment is currently rated at 2-stars, ie BELOW AVERAGE. Quality of food however is failing far worse than a D grade. And has been for a long while. Years. Patrons eat here Only because it is one of two fast-food-drive-thru options in the remote rural town of Burns. The unimproved quality would support the owner&management privy to this, as many other reviews outline less than average experiences--and DQ ain't cheap, yet have not improved the experience for their customers, aware they do not have other drive-thru options, especially with as frequent as McDs allows their soft serve to be down. Do better. Your community deserves it. Of what I was presented in my recent visits you are very likely operating with health code violations. It's a regular burger. You are a fast-food burger joint. How do you time and time again do it so awful?? You're not even consistent with what the disappointment/issue is. Ordered a burger this evening. 845 pm, on a Friday. We were the only car in the drive-thru. No other vehicles in the parking lot. THE BURGER WAS MUSH. I have not ever seen such a sight. Was not even an inch thick as had been mutilated in a microwave. Every part of it, texture was mush. CHEESE MELTED TO NONEXISTANCE. LETTUCE TRANSLUCENT. And it had no flavor, unless moist-warmness is a flavor. It was moist, every ingredient, as the nuking cooked the tomato to be juice. Several weeks back, same single burger, but had requested extra lettuce. Was served a varying warm-hot-cold sandwich with a literal cube of compact lettuce heart. That being the only lettuce on the burger. Time before that there was so much sauce I could taste nothing but mayonnaise. Cold mayonnaise. There was no heat to the sandwich whatsoever. Pretty sure that is a health violation for a burger. I would have simply shared my experiences with the store manager via private message but their website does not make this an option. I highly recommend whoever is in charge of food quality and food safety for this DQ location do a deep dive reviewing customer feedback, as your isolated location is the only element keeping you in business -- part of the reason Why locals complain not of the crud you serve. An eating establishment is not sustainable with continued practices increasing the probability of a serious mishandled food incident occurring. Temperature, in storage and throughout prep to service, is incredibly important. You can't just nuke the nasty away. Please, insist on better quality be served. read more

Soooo slow. 230 in the afternoon on a Friday. Ordered three shakes. We've been waiting about 15 minutes.

I'm so disappointed..We ordered chicken strip baskets, and what we got in return was lukewarm chicken, soggy greasy fries, and a very small portion of them, and no toast. Service was poor. All the workers were gossiping over some text instead of providing proper service. The blizzards were good though. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Burns, Oregon

So far, I've tried the orange cream shake and the ranch bacon burger, cheese curds, and dipped strawberry cheesecake blizzard. I loved all of it. Today, Easter Sunday 2025, the Easter Bunny brought our food to our table. Fun! read more

Words someone should NEVER hear when ordering from a Dairy Queen: "I'm sorry, we don't sell chocolate ice cream". I get it that private owners have a choice, but DQ should have minimum requirements for a franchisee. Staff was nice but apologetic about it. read more

slow af everyone high off there ass not doing there job took 40 minutes to get a cheesburger

I only order soft serve from DQ ... Not sure why I would order fast food from there. So soft serve was great and fast. Hit the spot on long road trip. One and done. read more

Best service ever, employee at the counter with dyed hair was very kind and food came out fast. Everything tasted good and overall very clean inside. read more

I came to this dairy queen on Saturday and was shocked by the employees' attitude and swiftnest. This has been one of the best experiences I've had at a dairy queen, and im from LA. The employee who helped me was a sweet young man named Elloit. I would highly recommend coming to this dairy queen!!! read more

I was truly happy to see this place after being on the road for hours. The trip from Bend to Ontario is no joke and when we finally came upon this DQ, my wife and I were super stoked. Everything else after that was eh, so so. For starters, apparently they had just ran out of bananas which meant my favorite banana split was not an option. Brownies were also out of commission, as were anything strawberry. Hmmm. I finally settled on a small chocolate cheesecake blizzard. Honestly, the blizzard was really good but I was a bit upset that I had to settle on my decision due to this establishment having limited options. Amazing location, right off the road if you are simply getting through town. My recommendation would be to have expectations on the lower side and apparently from the previous reviews, running out of things in stock seems to be a trend at this store. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Burns, Oregon

It has always been a good place for me. I live in Burns personally and it is amazing I go there at least once a month. They have all the food that I asked for and it's just amazing. I'm planning on getting my birthday cake there even because like I love it there they don't. My barely have a wait time and it's all amazing there but I've only got one issue. Their bathrooms suck read more

This was the most slowest dq I have ever been to it took 25 mins to get the food and the food was cold and the ice cream was melting they need to hire new help because it's not okay ever time we come it's slow I will never go here again it horrible read more

This place has horrible service, the staff allow people that don't work there to go behind the counter and I was here with my children who are under 10 years old and the girl with the purple hair was cussing non stop making me and my children uncomfortable, she repeatedly told her coworkers to F off and other foul language, and they all played some inappropriate music this is unacceptable and unprofessional and shouldn't be said in a place of work that has children constantly in and out of here, I will not be coming back here until the girl is fired or set in her place, and I'll make sure my friends with children know about the foul behavior. read more

If you're desperate for food and think a DQ in Burns can match your expectations, think again. Chicken strips were overdone and chewy, and my burger was so overdone it was practically warm beef jerky. Our family tried to make use of the restrooms before leaving. Fun! The women's was just dirty. The men's room was a Health hazard, with urine and feces smeared across the floor. Add paper towels instead of the hand dryer. Between Covid and floor feces, touching that door handle with bare hands felt so gross. read more

This place is gross. The ice cream machine wasn't working, one out of two stalls in women's bathroom was out of order, floors sticky and flies everywhere. Don't bother! read more

If I could give this place 0 stars, I would. Of all the Dairy Queens I've been to, this location has the highest prices and quality of their food is terrible. The employees are rude and seem to struggle with basic social skills. I think it is robbery to charge $3.79 for a dipped cone or around $6 for a medium blizzard. Shame on them. read more

Okay. After many hours of driving through anything but a scenic wonderland we stopped at DQ because it was close to the road and we were starving. We decided our best best would be the beer battered fresh caught fish filet sandwich--- not sure what happened to the fresh caught part, maybe the refrigeration went out on the slow train, because there was something fishy about our filet. Im sure you don't want to know about our gastric distress later in the evening!! Maybe refrigeration is hard to come by in Burns. Maybe the fish was actually from the Dead SEA or possibly Mississippi Delta Swampwater carp! Burns doesn't have many options but there is a safeway which could BE safer!! read more

There's gray-haired fella that is just so spunky and full of like! He brought our Blizzards to us and pretended to pour it on my daughter's head to prove it was thick! Everything tasted great! read more

This place is where you should go only if you truly hate yourself or if you are seeking a comedically bad customer service experience. They are never fully stocked. Never. Nearly a year ago, my wife and I got green, fuzzy, moldy hamburgers. It was so disgusting. I had wolfed mine down like a pig before I noticed it tasted really off. Then, my wife looked at hers, which was an unsightly mess nothing like the picture, and pointed out that it was moldy. Super, duper moldy. Not too long after, we decided to give it another shot. We went there for ice cream since it doesn't mold. On that particular occasion, they were out of ice cream. How in Oden's Raven does a DQ forget to stock ice cream? Is the manager just super forgetful? Tonight, when we went by, their fryer was busted. That was fine since we know to avoid the food at all cost. But, the price of a small cone had me worried about runaway inflation and the destabilization of our currency. How could small vanilla cones be this much? Perhaps it had something to do with the ice cream shortage from last time? "Oh no," we thought, "it's an ice cream shortage! Our favorite milk-based, chilled treat is going extinct!" To be fair, they were good enough to warn everyone about the lack of fried stuff tonight with a page-long essay in 12-point font posted just beyond the ordering kiosk. In order to read it we had to pull past the point that staff and customers could communicate though. We had to strain our hearing to learn that the credit card machine was down too. If that was my DQ, I'd get the ol' girl into the shop for a service inspection because it seems like it's held together with bubblegum and old bandaids. Speaking of old bandaids... I think this DQ is what you would likely find somewhere in the outer rings of the long descent into Hell. Even if you have a strong sense of irony or if you happen to lack taste buds and seek food only as a means of survival, there are better options. For example, muddy sticks served in a hubcap by a deranged hobo might be safer, and more likely to be in stock at a reasonable price. The hobo might give you more than 5 twigs too, unlike the fry count served with most meals here. For crying out loud, stop slighting people on potatoes and fresh buns! Despite the foregoing, I give one star. I do this because they repainted the outside a year or two ago and it makes passing by at high rate of speed a visually pleasing experience. read more

Takes forever to make blizzards, not very fresh and there was burn pieces of food In My cheese curds

Sat in line for 25 minutes before getting up to the window then waited 10 more after paying for them to tell us they haven't even started our order. Got a refund and left. Driving from coosbay to boise and now have to wait till we get to juntura to get something to eat. read more

Kamren was my cashier and he was the most absolute most clueless person I've ever dealt with and I work at job that's similar. IT AINT THAT HARD. He told me it was too late for lunch which is fine but proceeded to be huffy and puffy when I needed to rethink my choice. This experience made me roll my eyes. read more

Extremely overpriced. Food quality is poor. Service is slow. It's disappointing being taken advantage of with the raised prices since there's such few fast food places to choose from in this town. Have driven clear to John Day to get DQ over there. They are more worth the business and the distance drive than this sad DQ in Burns. read more

Great service. This dairy trumps just about any other. Really enjoyed my food here as well! I will definitely come back!

I wish I could rate this DQ higher. Both of the problems I'll mention show a need for better management. First is the staff working the front counter. The person who helped us, victoria, should NOT be allowed to interact with customers. The counter person must be one of the best, most personable employees there. However, victoria was downright surly to me. She was rude to us and has the most terrible demeanor. Seriously, zero customer service skills. I wouldn't hire her for a second. Second, and this may have just been more of Victoria's poor people skills, I was dissatisfied with the medium hot fudge sundae she handed to me. (Yes, she made this herself.) I got what looked liked half of a serving of plain vanilla ice cream. I asked her to put on the hot fudge. She said, crabbily, "It's right THERE!" I turned it around and there was a squirt of chocolate in one section of the cup. I asked if that was all that came with a medium sundae." Victoria rolled her eyes and said "A medium gets one pump," as if this was common knowledge. By this time the other employees were starting to look at what was going on at the front counter. I got the impression that this was a family employee, or somehow entitled. I then asked for a second pump and victoria rolled her eyes and said "that will be 75 cents." I told her never mind. I did not care to patronize that store any more than I already did. Whether the issue with the sundae was victoria being stingy or truly a company policy doesn't matter. The point is that one employee who requires both training and discipline drove away my family, and we have been coming here for years. Manager, I hope you see that there are problems that need addressing. The employees there could take lessons from the DQ employees in Boise (esp on Boise Avenue), who are super friendly and know how to work with people. read more

This is a FAST FOOD restaurant right? Sure doesn't feel like it. I live here in Burns and EVERY time I go to Dairy Queen I'm in the drive through for at least 15-20 min. Minimum! And they always get something wrong. It seems if they take that long everything should be perfect, right? No. All wrong. I was there today and as we were waiting in the drive through had been there for 10 minutes already the employees were standing in a circle, talking. Ad we waited, and waited. I would of left but I already had paid. Definitely NOT worth it. Go to McDonalds. They're way faster! read more

Did their help wanted sign ask specifically for lazy morons to apply or did all that happen accidentally? We waited nearly 20 minutes for two small blizzards and a chocolate shake. There were seven employees, no other customers in the store, and a small drive thru line with two or three cars in it. Literally employees were standing doing nothing while others worked on the drive thru orders. We finally got our ice cream only to discover that the bottom two-thirds was all ice cream and no mix ins. When we left a line of about 10-12 people had formed behind us. This DQ has a special kind of stupid going on. read more

Even in the heart of tomato harvest season, this Dairy Queen is always "out" of tomatoes. I wonder if it is out or if they just never stock them so they can have a higher profit. Never is it mentioned that they are out of tomatoes until the order arrives. This has happened a few times. I see a pattern. read more

Paid $9 for a burger/fry/soda. Burger was the opposite of "hot and juicy". I don't know when they cook the burgers but they serve them cold and dry. They got the order wrong (not unusual) even though I was the only one in the restaurant. I've eaten in that DQ for over 45 years - it's definitely not improving with age. read more

Super friendly and helpful staff! Standard DQ fare with yummy ice cream!! A good stop for dinner on a road trip and you get to see the locals including firefighters!! My 5 yr old was totally entranced! read more

If I could give 0 I would. They have literally not gotten my order right in years. I order a honey mustard crispy chicken wrap every time and they can NOT get it right!!! I've literally said just a dry chicken wrap with honey mustard NOPE can't fuckin handle it. Yesterday was the best tho. I ordered two honey mustard chicken wraps a large onion ring and 2 kids meals one with an onion ring. Pull up to the window. Not a single onion ring in the bag. No honey mustard anywhere to be seen. No fry sauce and the woman just playing stupid like she could fuck an order up THAT bad without knowing it.... read more

Have ate there several times the last 2 months, including one night at closing and they fried up a burger anyways. Cleanest DQ I have been in, in a very long time. Good service most of the time. Good food for the buck. read more

This was the cleanest Dairy Queen I've ever been in and the staff was extremely nice!

My experience at this DQ was not good. Granted, I went in at a very busy time (Memorial Day Weekend) and upon entering the restaurant there were 4 or 5 people waiting for their orders already. I was just ordering a dipped cone and a sundae so figured I would be out quickly being I hadn't ordered food. I ended up waiting for a half hour and still hadn't received my ice cream. I left after telling the staff it was unacceptable as I was traveling and needed to get back on the road. There were 5 or 6 staff on duty but they were busy filling ice trays, stocking cups, etc. and not filling orders. The ice cream machine was not being used and should have been constantly putting out product for customers. Seems this restaurant is very poorly managed as the crew were not efficient at filling orders. I left without receiving my order but paid for it. Poor experience and I won't be back even though I travel through Burns often. read more