This place is absolutely disgusting. I had my breakfast burrito remade three times, and every single one was wrong. The first burrito had no sausage or cheese, har gravy on it and the egg was slimy. The bacon was extra crispy, which I had ordered. The second burrito had no cheese again, and the bacon wasn't cooked all the way. The third burrito still had undercooked bacon. When I went inside to address the issue, the employee told me, "That's just the way it comes." When I asked why the bacon was crispy the first time but undercooked the others, she said it was probably because the bacon had been sitting out for about three hours. Instead of fixing the problem, the staff acted like I was the issue. Between the inconsistent food, undercooked bacon, and poor attitude, this was an awful experience. I will not be returning to this Dairy Queen location. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Floyds Knobs, Indiana

I ordered a 'fish sandwich and Pepsi' from the $7 deal category, he ordered 'chicken strip $7 deal'. You'd better stress the 'deal'! Mine cost more than his and he got fries, chicken gravy and a sundae with his order, lol. Be specific! His first chicken tender was tough and stringy. The other three were better. I'd never order fish there again. It was overcooked and the flavor was meh. Not in love with the place. read more

I walked inside at 8pm. One car in drive thru. One customer already waiting at counter to be waited on. I waited 16 minutes and was never greeted, waited on or acknowledged in any way. The customer in front of me wasn't either. Two girls chatted and waited on the customer in the drive thru, an older guy in a headset ran the grill and ignored both of us pointedly, and another lady appeared to be cleaning the dining room. Apparently, management is lacking. Polly Freeze says thanks for sending us another customer. read more

What kind of establishment is this? Handing out blizzards with cookie dough chunks only half way through!! Justice needs to be served, I was bamboozled! read more

20 minute wait on drive-through food brought my food out in the smallest possible bag unable to even move the food around in there to eat it on the go. read more

If I could give a zero I would. Food was given to us spilled all over in the bag, they got our order wrong and had to keep coming out and asking us what we were missing. And they were rude. We're driving through and spent and hour waiting for our food. Very frustrating. Also the chicken was gross and they made my blizzard wrong. And there was a hair on my husbands fries. read more

Dairy Queen Grill & Chill - Hair - Ice Cream & Frozen Yogurt Near Me - Floyds Knobs, Indiana

This location at Highlander point is never open at the hours they're supposed to be. It is now almost 8 o'clock and they are still not open for the morning. It's like this constantly. I work up here at Highlander point and try to stop in around 6:30 and seven in the morning to get breakfast when they already should be open and nobody is there. I can't even believe this location is still open to be honest service is awful and so is the quality of food.its now 7:36 and employees are showing up in their pajamas to open the store. What a joke. read more

I was there a month ago and went inside. They weren't busy and there were a number of people walking around but no one covering the counter. I left after 7 minutes. Never got to order. Won't be back! read more

This place is absolutely disgusting. I never come here because of previous experiences in the past but this place should not be up and running anymore. The other day, I had a hair in my cold fries. Didn't even bother to go in and talk to a manager because I was already frustrated with the straight vanilla ice cream that was at the bottom of my unmixed blizzard. read more

Dairy Queen Grill & Chill - Hair in my food - Ice Cream & Frozen Yogurt Near Me - Floyds Knobs, Indiana

I asked if my meal came with gravy and they said yes. Then when I received no gravy in the drive thru. I went inside to ask for it. Girl with glasses and a mouth piercing was extremely rude and sassy which did not surprise me since she was the same way taking my order. She then gave me instructions on how to order gravy next time. Even though I asked if it came with my meal at the window (if it didn't I 100% would have paid for it then). Overall, just rude service for a low quality food establishment. read more

Worst DQ on the planet. Chicken strip basket. No gravy and bread was tore in half instead of cut. Every time we go it's always something. Won't be back I'd rather skip a meal if I'm hungry. read more

This DQ location often gets poor reviews, but the couple of times we've been here (for drive through ice cream only) the service was in good time and friendly. They haven't skimped on toppings like several of the other DQ establishments. read more

Bad food got every persons order wrong since we have been here waiting way to long. Total price came out to high. Bad smell when walked in. A lady was crying because she got her Order wrong twice. 10/10 DO NOT EAT HERE. read more

The worst customer service I've ever received. The female at the speaker was extremely rude, then was rude at the window. We were the only people there and waited 20 minutes to get our food, which they forgot half of! Both of the workers we dealt with were clearly on drugs. read more

Ordered. I'm currently still in line for ice cream. Make that 23 minutes in line. I can't back up or go forward. I'm pinned in. Please make an escape lane for this terrible service. I'll toss this ice cream back inside the window. read more

You know, it's a Dairy Queen so I don't really expect gourmet cuisine served by ballerinas in tuxedos. I also don't expect that one of the employees will use the dining room as a rumpus room for her two unruly children. I get being a working parent with limited resources and how difficult that can be. What is completely unacceptable is allowing the kids to run through the dining room, screeching, and bumping into customers. One of them was so out of control that he was trying to climb up on the counter and was sitting on table tops. There were two of them and someone thought that feeding them sugar and setting them loose on the general public was a good plan. Now, before you get all atwitter about how hard it is to control kids these days, I should point out that there was also a customer in the dining area with FOUR kids (an infant, a two-ish year old, a three-ish year old, and a four-ish year old) and I didn't hear a peep out of them. If that woman can control four small children, the two school aged kids can be kept under control. If they can't, don't subject the public to their shenanigans. Specifically, don't subject your customers to them. At the very least, put them to work filling all of those empty ketchup bottles on the tables. read more

If I could give a zero I would! Ordered a small Butterfinger blizzard...get to the window the guy asks what I got...I told him what I ordered...he comes back to the window a minute later with a blizzard...didn't turn it over but I didn't think much of it. By then I had waited about 10 minutes so I pulled away because I was so disgusted...pull out to the light, use my spoon to get a bite of my blizzard...tasted caramel...ummm that's not right. Look down and I have a half melted blizzard..call and Amanda says oh yeah he gave you a turtle whatever blizzard. You can come back and get the one you ordered because it's still sitting here. Well let's see I wasted $5.13 on a melted, incorrect blizzard and you want me to turn around and come back to pick up another half melted one that might be the correct flavor??!! Just avoid this place like the plague and don't waste your time read more

I really wanted to like this location because the only other burgers in the area are McDonalds which I'm not a fan of however the employees I've experienced in the drive through act like they are forced to be there. You ask a question and you catch attitude like you should be professionally trained in the DQ menu. I've never seen more than two cars in their drive through but it still takes 10 minutes to get through! And then you can't be like forget it I'm outta here because you're trapped in the drive through lane by a concrete wall! Whoever designed that customer trap better be getting paid because it has effectively stopped me from just leaving twice. The reason I give them 2 stars is because the food is still solid and I guess when most the staff is teenagers you have to expect attitude so it is what it is. read more

DQ Highlander was struggling today. I'm not sure what the exact issue was but the staff was clearly frustrated and voicing it out loud. Very unprofessional. We've all had bad days and most of the time I'm sympathetic especially with current COVID conditions. However this day was extra bad. There was a lot of confusion from the staff on which order went to the drive through and which was ordered in the dining room. Meals were given to the wrong customers which skipped people who had been waiting for a while. One customer I talked to while I was waiting for my food came in after waiting outside for 20 minutes to get his food and waited another 10 minutes until they grabbed his food for him. Overall I waited 30 minutes for my order. read more

Terrible service!! Waited 10 minutes for some one to take my order and I was the only one there! Finally ended up leaving after being there for so long and workers looking at me and not taking my order. I request better management and discipline. very disappointed. After reading these reviews I am disgusted with the lack of discipline, quality of food, and behaviors of the workers. On yelp I wish there was such thing as a 0 stars because that is what this place deserves. Why is this place still open? read more

After waiting in line for 20 minutes I used my new coupons for buy one biscuits and gravy and get another for $.99 and hash browns and got one order of biscuits and gravy. No second order of biscuits. No hash browns. Never coming back. read more

Had breakfast here this morning. Please place the food on a tray when you bring it to our table. We each ordered a breakfast sandwich combo. Told the "hands on" young lady that we should have hash browns. She made no comment. Brought them "in hand" and made no comment when we thanked her. Biscuits were delicious, will try McDonalds across the road on our trip down next week. read more

My family went through there this evening and all got chicken strip baskets. When we got home and we're eating my 6 year old son all a sudden looked very sick and starting spitting out his food. I thought he was choking. We then realized his chicken strip was completely raw inside. I called them and the lady on the phone did not seem the least bit sorry for what had happened. She gave the "bring your receipt and well give you different food" in the most aggravated mundane voice and that was all. I am so disgusted this happened and really hope my son doesn't get ill from raw chicken. This was unacceptable! (This is our local dq and we will not be returning again) read more

Dairy Queen Grill & Chill - Raw chicken from Chicken Strip Basket - Ice Cream & Frozen Yogurt Near Me - Floyds Knobs, Indiana

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If I could give a lower rating I would. I was not given the correct food. Staff was rude and the first bite I took out of my food was met with a mouthful of hair. They also did not give me a receipt so now I cannot be reimbursed either. I will never go back. read more

I have always enjoyed eating and ordering cakes from Dairy Queen, that is, until we moved to Floyds Knobs. I thoroughly believe that they take pride in hiring the rudest, laziest teenagers imaginable to run this restaurant. Not only do you get horrible service, if you happen to go through the drive thru to get ice cream and ask for a lid, they will also roll their eyes and blow at you. I wouldn't recommend this restaurant to my worst enemy. read more

Not a friendly location at all but the ice cream cone was cold and good! The place was a wreck and the employees were not nice at all!

Terrible service. They take forever and have employees walking around the parking lot with a line of cars in the drive thru.

The food and ice cream here is standard for DQ, but this location is always filthy in the dining area. Recommend drive thru if you must.

The desserts are delicious just like at all the other DQs. The food is below average in taste however. Hamburgers and Hotdogs taste like home made store bought ones; same with the sides. The staff at this location were pleasant and helpful which is appreciated. read more

Just leaving this review to ask you all to please start mixing your blizzards. I had chocolate sauce in mine and it turned to pure white vanilla ice cream with no mixin-ins half way through. read more

This Dairy Queen is consistently very slow in the drive thru and tonight after waiting several minutes just to order they were out of several items. Not sure why the wait was so long and why an ice cream place is out of so many different selections. read more

Employees seem grumpy but the biscuits and gravy are so much better than McDonald's. I mean they have a regular breakfast crowd that comes every day. read more

I get it that people are short staffed and trying their best, but I have been to this DQ 3 times in the last month and every time it has been horrible. Last time I was in the drive thru for 25min and when we got up to the window there were children running around behind the counter and the cashier had a burger or something in her hand and was eating while working. It was ridiculous. Another time I went it took 15min in the drive thru and by the time I got my blizzard it was complete soup. I had to pull into the parking lot and walk in and ask for another one. Do not go here unless you're desperately wanting ice cream. read more

Quick service but our cones came out all messed up, didn't realize it was so hard to pour ice cream in a cone. Also overcharged me by a cone and instead of arguing with them over it I just left. They should fire everyone in this location and start over. read more

It's very unfortunate that the Dairy Queen closest to me is getting a one star. Let me start by saying that the morning crew is always wonderful and I love the biscuits and gravy for breakfast. The dinner crew however never can seem to get my order right. I have a family of five so my orders are usually kind of big. I have learned to check my bag before driving off because I know they will forget something. I have been burned a few times. We havent been in several months but my son wanted it for dinner tonight so I caved thinking maybe, just maybe things will be different now. NOPE! We were missing a cheeseburger and a baconater. She was quick to grab them for me but when I got home we realized it was not a baconater at all, it was a flame thrower. I ordered the 4 piece chicken finger dinner with extra gravy. I got 1 chicken finger which must have been the smallest finger in the bag and several small little nugget looking things I guess that was supposed to add up to the three other chicken fingers. And not only did I not receive the extra gravy but the gravy I did receive barely filled half of the small container and was super watery. I am so disappointed! I paid $30 for this meal and it was crap! read more

The staff are all a bunch of unhappy assholes. Especially the female working the dairy section. They gave the customers numbers for the table but she wasn't bringing the orders out to the customer according to their number. She was calling out the order- which she wasn't doing loud enough, since the counter is right by th freezers. As I watched people's treats melt half way, my husband went to the dining area and told them, "hey, if you ordered ice cream it's over here melting." The next time the girl came to the counter, I smiled at her and said "I think people can't hear you calling out their order because of the freezer noise. I can barely hear you & Im standing right here waiting for my to go order." She barely even looked at me then turned her back to me & walked off. I was just trying to be helpful. If you hate tour job, go find a different one. If you work in customer service, then provide good service. Was at McDonald's at breakfast (traveling) & the workers all talked to and smiled at us. It was a very pleasant experience. Indiana needs to get their shit together. Oh, & why does tour bathroom smell like a zoo, & floor by drink machine was sticky, so was the counter. Gross. read more

The gen manager is rude and mean to customers. They're more focused on their cell phones than customer service or food quality

Just stop by this Dairy Queen a second ago and the manager waited on me very unfriendly ordered a box of dilly bars and asked for a bag after I paid for them, and she literally threw the bag at me. What's that all about what kind of services is that? read more

Service was great for early breakfast. Friendly and polite workers. Price can't be beat for pretty good food.

I only give 1 star reviews if the food is consistently lousy or service is rude or dicey. Service has never been bad for me, breakfast biscuit and gravy are actually pretty terrific, shakes and other cold treats as good as any other Dairy Queen. HOWEVER, their lunch and dinner menu has made we question if I should call the health department on 3 separate and consecutive visits. Seriously. I was served a mushroom and Swiss burger with mushrooms and sauce clearly uncooked and straight from the freezer. On the next two tries I ordered barbecue sandwiches, and it was if they also took the meat from a refrigerator and put it on a bun. The last time, it was maybe 45 degrees in the center. Completely gross. I try to be pretty forgiving of fast food places with really young workers and constant turnover, but this is clearly a serious training issue that needs addressed before someone gets sick from food poisoning. read more