This store did an absolutely phenomenal job! We walked in with an entire wrestling team, and they handled our large group with ease, professionalism, and a great attitude. The staff was incredibly kind, patient, and accommodating from start to finish. A huge shoutout to Nick H, who took our order and was outstanding, and to AJ, the shift leader, who did an amazing job managing the team during such a busy time. The food was excellent, the service was top-notch, and the experience couldn't have been better. We were truly impressed and will definitely be back! read more

I usually only order ice cream treats from DQ as I did today. But I've had a burger from them before but my sister ordered it and picked it up. So today was the first chance Ive had in a long time to study their menu. They really go for the double and triple patty burgers in various flavors. I was surprised to see some of the other options too such as a chili dog, pretzel sticks, and BBQ chicken. I ordered a small Strawberry Sunday today and it seems a bit smaller than the last time I ordered one which has probably been a couple of years or more. The size was still adequate to finish off a dine-in restaurant meal. And the flavor was spot on as usual. DQ has the best and creamiest soft serve ice cream on the planet in my opinion. Their parking lot had adequate spaces available. Service was very quick and efficient. The dining area and tables were clean. read more

Dairy Queen Grill & Chill - Small Strawberry Sundae - Ice Cream & Frozen Yogurt Near Me - Franklin, Indiana

The BEST Dairy Queen You Could Ever Go To! Love The Employees! Great Staff. Always Making The Customer Happy! x

Had to make a Yelp account because I'm so over it. Every time I come in here to get a to-go order, my order is messed up. I'm not talking about missing silverware or something silly like that, I'm talking my entire order being messed up. Wrong things on my sandwich, being shorted a chicken tender or two, wrong toppings in my blizzard. Don't get me wrong, the place is clean and looks nice, but the service is awful. Particularly the people who work in the evenings. I haven't had too many bad experiences from those who work in around lunchtime, if any at all, but if you come here for dinner expect your order to be messed up. read more

Showed this at counter and was told "That's the way it comes". REALLY!!! Look at any picture then look at this. They just don't care. read more

Dairy Queen Grill & Chill - Baconator. Where's the bacon? - Ice Cream & Frozen Yogurt Near Me - Franklin, Indiana

It is indeed true that I was poorer than I thought and couldnt afford the frosted animal cookie mini blizzard I so desperately wanted and prematurely ordered. I told the person at the drive thru that I would be right back around but I drove away. AND LATER IN THE FUTURE I came back for the same addicting sweet treat today and I was accosted!! Grilled! Embarrassed! and offended. I was asked why, I exclaimed I couldn't pay for it and was embarrassed. He proceeded to remind me that I AM A MAN. I then offered to either 1. drive away and don't again, 2. or pay for the blizzard he lost money too(although he could've just enjoyed it!). He refused and I suppose he thought the confrontation was enough. But I am so offended that he mentioned how I am a man... that has nothing to do with the situation and I am sorry I didn't want to confront you about how I stupidly ordered something and was too poor to pay for it. Ugh, and this was not worth the 14 minutes I've missed hiking before the sun sets! Gr. read more

Walked in with my son at 2;30. Usually not a big lunch rush time. All the sudden there were 10 people in line. This crew jumped up and opened registers, taking orders, making food! As we were sitting at our table, after getting drinks, our food was being delivered. Great crew full of smiles and politeness. Best Dairy Queen around! read more

Don't know if the place has turned around since the last reviews or what, but was really happy with my experience here. It's your typical DQ and yes it's full of teenagers (at least in the evenings) but all in all a good experience. Took a little longer to get my food in the drive thru, but the employees were very nice and kept me updated. Would definitely come back here again if I'm back in town and craving some DQ. read more

The burger I consumed was very underwhelming with minimal skibidi toilet taste. Everyone in the store was looking at my gyatt and you'd thing I did fanum tax. Do better and Merry rizzmas!!!! read more

Wow, best DQ around! Fully staffed with great employees and above average food. Well with the drive. read more

They no longer carry cherry topping. How are you supposed to get the best blizzard with no cherries. Bring back the chocolate covered cherry blizzard. Update 2/16/19: Went back to give them a second chance only to find out they no longer serve marshmallow as well. You're dead to me DQ read more

I ordered thru DoorDash 3 rotisserie BASKETS, spent $60 there and when it was delivered all I got was the chicken. When I called, they said they would take my name and the next time I came in they would make it right. I'm sorry, what??? I just spent a lot of money and your employees aren't capable of filling a fast food order...why would I come back?!?! And these are the people that believe they DESERVE $15 dollars an hour! Give me a break!! read more

Each time I've been to this DQ my family has eaten inside and have had dessert afterwards. The place is always clean and the employees are always super friendly and our food has always been correct. The restaurant is always clean, the bathroom could definitely use some updating. When they last updated it, they tried to do it and decorate it more like a "home" bathroom and the fixtures just can't handle the wear and tear of high commercial traffic. I will definitely return to this DQ! read more

Pretty average DQ. Fairly clean and I've never had a bad experience here. There is a nice outdoor seating area and it is conveniently located near the fairgrounds and the Kohls. read more

Ordered 2 sandwiches in the drive thru. After being ask to pull up to wait(20 minutes) I flagged an employee down that was delivering to another parked vehicle and said I thought they forgot about me. He came back with free this and that coupons but was another few minutes before he returned with my order. When I got home and opened them they were not as I ordered them. Franklin has numerous restaurants to spend your money at and that is exactly what I will be doing. read more

After a cold, rubbery chicken strip basket was served in the drive thru I went inside to request something fresh. The manager on duty was very apologetic and worked quickly to make everything fresh and even refunded my money which was not necessary buy very kind. This was a very uncharacteristic event for this location as this was the first time I was upset with the quality of my food. read more

A standard Dairy Queen, although the building has been updated and is generally pretty clean. The few times I've been here, I've been waited on by teenagers with deer-in-the-headlights looks who don't appear to be interested in serving customers. Recently, their credit card machine went down, the teenaged cashier didn't know how to handle it, and the 4 other teenagers that tried to help him never apologized to me or directly told me what was going on. After my ice cream melted on the counter for several minutes as they tried to figure it out, one of the teenagers said to the cashier, "We should just let her have them [referring to the ice cream]." I took the ice cream and left before it melted any longer. The manager has never been visible during any of my visits. The manager appears to have some employees in desperate need of customer service training or needs to find some employees more interested in serving customers than my experiences have demonstrated. read more