I don't go to DQ very often but I was blown away by the courtesy of the employees at this store. They are extremely polite and made my visit a pleasure. read more

We pulled into the drive thru a little after 4:30, and whoever was working during that time, a red headed male, was extremely short with us and then proceeded to hand us the three shakes we had ordered to us without telling us which was which, and for two of the shakes they were similar in color. It just seemed a little rude. And then after he handed us the shakes he literally just walked away without a word and didn't come back. read more

I've been to this Dairy Queen location before, and unfortunately the same issue keeps happening. The Blizzards are barely mixed it's basically just a cup of vanilla ice cream with a few toppings thrown on top. We ordered an Oreo Blizzard and a Chocolate Brownie one, and both were mostly plain vanilla with the top being the only part with the flavor. It's really disappointing, especially since Blizzards are supposed to be blended well with plenty of toppings throughout. I was hoping the first time was a fluke, but this visit was exactly the same. Definitely not worth the price when you don't get what you ordered read more

Dairy Queen Grill & Chill - Oreo blizzard - Ice Cream & Frozen Yogurt Near Me - Gig Harbor, Washington

Terrible service and blizzards were melted!! They had no management to call and we waited for over a half hour in the drive through. read more

I got say this place has delicious food! me and my friend came here to eat lunch and charge our Fpv drone batteries and we stayed here for 45 minutes to an hour and it was peaceful! the $7 deal with the bacon cheese burger, fries, soda, and dessert was amazing for the deal I am really glad I came here because I only had $14 on me! and free refills after! so if you got at least $7 then try the meal! read more

This is the second day in a row we have tried to go through the drive thru (online is says the drive thru closes at 10) before 10. First night was at 9:50 they said they were closed and then 9:30 they were closed. If this is true they need to update their hours. Extremely disappointed. Will not be returning any time soon. read more

I complained this restaurant kept their dining room closed till this summer. Well they opened it so went in to eat lunch. Well having Diabetes I normally drink Ice Tea unsweetened and asked if they had it and was told no. So I left disappointed again. Don't understand how don't have this drink. I can't say anything about restaurant quality of food and service but unfortunately unless have grandson for ice cream treat I won't try coming here again. Shame. read more

The young lady at the speaker today (Friday around 2-4pm) was... lacking any decent customer service skills and professionalism. Interrupted us while taking our order.. blatantly cursed next to the window by saying "these B$&t(35"... Our level of standards and moral values in society nowadays- do they still exist?! read more

Dairy Queen Grill & Chill - Moral complacency - Ice Cream & Frozen Yogurt Near Me - Gig Harbor, Washington

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Absolutely the worst Dairy Queen I've ever visited. There is always a tremendous queue even when there's only a few total customers. The ice cream is often half melted. The team seems frazzled and overworked. The inside is a logistical nightmare where you can't order food to go in a normal way - you have to get a number and sit down. I waited over 20 minutes for 2 blizzards and two dipped cones. The manager (who was young and doing her very best) was doing 3 jobs at once; register, item delivery, and dealing with customer complaints (as well as kicking out some loitering teens). Whoever manages this franchise needs to be removed and this should be sold to someone who knows what they are doing. Also the interior renovation is like half finished and a mess. read more

This place is a JOKE! Not one good employee have we found to work here & none are capable of making anything to standard. This is becoming the normal for them! The owners either don't care or are not actively involved ... we will drive out of our way to go to the Port Orchard store than EVER go back to this place! I would give -0- stars if possible read more

Dairy Queen Grill & Chill - This is NOT a Peanut Buster Parfait ... - Ice Cream & Frozen Yogurt Near Me - Gig Harbor, Washington

This place is so consistently bad that I can't stand idly by any longer. You can still get a decent burger and Icecream here, but anything outside of that is complete trash. Has anyone, ever, had hot fries from this location? It's like they go out of their way to make them bad. That's been the case since this place has been in operation. With inflation skyrocketing, at least get your food on par with the price. The staff is always nice, I'll give them that. But bro, your food sucks. It always has, and it always will. I'm sorry, I just can't anymore. read more

Grainy,Icy, maltless, fudge around inside cup?The top was very unappetizing. Worst chocolate malt ever. Now I'm really never coming back read more

Dairy Queen Grill & Chill - Grainy what I hope is ice. No malt. Hot fudge around the glass? The plastic top looks disgusting. last time. I just wanted a chocolate malt - Ice Cream & Frozen Yogurt Near Me - Gig Harbor, Washington

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Skip the new Rotisserie style chicken. Without a drink the 8 piece basket was $11.08. It's eerily soft and spongy. It looks like whole breast meat but the taste and texture is really odd. My 3 yr old even spit it out. She loved the gravy, fries, and buttered toast tho. read more

Dairy Queen Grill & Chill - Half eaten Rotisserie style chicken basket - Ice Cream & Frozen Yogurt Near Me - Gig Harbor, Washington

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Terrible! Went thru the drive thru. Ordered 3 blizzards. Shoved them at us so fast had to ask for lids. We're getting them for kids at home. They were a mess. Got ice cream all over the inside our car because they were dripping all over. Get a clue. Be considerate and have a clue read more

This place was closed for a few years, as it was said they never change the fryer oil, anyway was there today for the 9 dollar rotisserie nuggets (6) tiny with fries & toast. Well the chicken was like rubber, and cold fries, with one piece of bread with butter on it, not like the picture. Don't waste your money on this place as should of known when drive-through is never Busy. Even the shoe-polish ice cream is dead pan. I called and they said the chicken is frozen and try the chicken strips as not many bring them back ? WOW waste of time & gas. read more

Pulled up to the drive-through to get a burger, kitchen was closed, but didn't know until I pulled up to the order area by that time I couldn't back out, ended up ordering a blizzard when I got to the window. I told the employee that maybe they should have a sign before you get to the drive-through saying the kitchen was closed. He said here's your blizzard. Have a bad day won't be back ever. read more

They were really nice at the drive thru (my first visit to Dairy Queen!) They let me take my time ordering with my mom and sister, then the guy at the window was happy to give us extra cups to split our order of a chocolate cone and Oreo Blizzard. They even proved it was genuinely thick, shaking it upside down. Signature!! Thanks DQ. :) read more

Got a blizzard the other day , meh . I couldn't get over how dirty the place felt. This used to be an amazing , clean , vibrant family friendly place for a delicious treat or family lunch or dinner . I don't know why corporate doesn't just step in and reclaim this DQ as its in such a prime location! Take the franchise away , give it to someone else. It's clearly a failure at this point . It's in Gig Harbor , it should be awesome and one of the best in the state . I rarely go here anymore , I can't get over the visual grossness when rolling up and doing the drive thru , so I end up passing by many times when if it was clean and inviting I would totally stop for an order . The exterior of the building is disgusting . The roof ...terrible , covered with green overgrowth (powerwash?) , the outside building sad and dirty looking .Just demolish the whole place at this point and build a brand new one from the ground up ....people would FLOCK there . It would be crazy busy . It's been this bad for several years. Corporate are you listening ? read more

The chili dogs are too small and the peanut buster bars are ridiculously huge! Careful with these, one serving is one bar which is about 500 calories and 30g of fat! You have to buy a whole box too which has 6, I can't imagine eating that whole box, and feel like it would be irresponsible to share with other people. I gave the service one star because the chili on the dog was only squirted on the end. It was also delivered without a bag, so the boxes of food had to be placed directly on the ground upon delivery. After reading reviews about this place, I am concerned about my health and told my husband not to eat the food. We will never eat here again, let alone any Dairy Queen again. Please please before you eat here read the food safety inspection report with Tacoma-Pierce County. read more

So disappointed! Went through the drive thru because the dining room was closed. Asked if I could have a Heath Bar Blizzard, replacing chocolate sauce with caramel and adding an scoop of brownie. "We can do that!" I received a regular HB Blizzard, no caramel substitute, no brownie. The receipt was correct, the execution was not. And, I was charged for the scoop of brownie Reducing to one star because no effort was made to correct that I was charged for something I did not receive. read more

I came here with my family to get some ice cream. I was looking for chocolate soft serve but they don't have any on their menu, so instead i got a hot fudge sundae with extra fudge and peanuts. My sister had an oreo blizzard. The only thing i didn't like were the peanuts. I thought they would be crushed like at MD but nope... Anyway... it's just ice cream... read more

Dairy Queen Grill & Chill - Hot fudge Sundae. - Ice Cream & Frozen Yogurt Near Me - Gig Harbor, Washington

I come to DQ for blizzards (Oreo is my favorite). The staff here is always friendly even right before closing time. I get blizzards that are consistent with all other DQs I've been too, which is all I can ask for. My only complaint and the reason for 4 stars is that they tend to be understaffed so lines can be long. read more

I love Dairy Queen in general and I've never gotten anything that is out of the norm from this DQ! Soooo high 5 because my blizzards come out perfect every time and I haven't had any issues with the staff. read more

7/31/2022. Waited in the Drive-up lane this evening for 47 minutes for a Blizzard. By the time I got to the window to pick up my Blizzard it was melting over the top of the cup. Couldn't get out of the lane to go somewhere else. This was not a good experience. The person at the window said 'short staffed.' Then, do something about your customer relations! Give people a coupon for a free Blizzard or something. You can do better than this, if you want to!!!!!! read more

the drive through and lobby is closed. The light says drive through open, but it's not open and the drive through was physically blocked.

I went into Dairy Queen on my trip to gig harbor because I wanted to get some familiar food while on my trip. I went up to order my burger and blizzard and the cashier seemed to be under the influence of marijuana. Once I got my burger and blizzard, I went to my car to eat and as I looked at my burger, I noticed it was covered in this (I'll leave a photo). I went back in to complain and ask what the f*** was on my burger and who was responsible and one of the workers, "Patrick", who also seemed to be under the influence, told me that I was crazy and the burger was fine. I strongly recommend that you stay far away from this establishment. On top of it all, Patrick was not wearing a mask. Dairy Queen gig harbor gets a 0/10. read more

Dairy Queen Grill & Chill - I don't even know what this is. - Ice Cream & Frozen Yogurt Near Me - Gig Harbor, Washington

This DQ is one of the worst. First time they put tons of chocolate syrup in my M&M blizzard, second time they put weird sprinkles on my cone and there was a chunk of chocolate in my husband's strawberry shake. Oh, and why in the hell does it cost $8 for 2 ice creams these days? read more

Unfortunately we stopped at the Gig Harbor location and ordered a child's meal with a hot dog. The hot dog was old and the inside of the bun was wet!! My child spit it out...So discusting. I called and left a message for the Manager and owner to let them know of the product they sent out the drive thru window and they never returned my call. I intended on returning it and 5 days later havent had a chance to get back there. The inside of the bun is still wet. So, I decided to write about this location, their inferior product and lack of concern for customer care. I'm affraid to know what kind of stomach issues would have happened had my child eaten that hotdog from Gig Harbor DQ. Please check your food before you leave...the very immature staff dont seem to care. Plus, as it appears neither does the management. read more

If you're looking for competency, friendliness, or simple customer service, do yourself a favor and drive a little further down the street to Ben & Jerry's. They are serving up poorly prepared hot food and sloppy dripping ice cream treats, but smiles have been permanently removed from the menu. Again, head down the street and buy some ice cream and a pack of hot dogs from Safeway. Enjoy your treats in the comfort of your own home rather than visiting this shit shack. read more

If I could give this place ZERO stars, I would. From the snarky entitled blond hair mess of a girl with an entitled attitude that took our order to the poor quality of food that we received, my family and I were beyond disappointed at our experience at this DQ. Our orders were wrong, our food was cold and my husband's remade burger looked like it had been rolled in sauce. The managers were helpful in listening to my complaint, so I'll give them 1 star for that attentiveness, but I'm sure that nothing will be done to improve their employees poor attitude. We will not be going back. read more

I could not believe how bad my last visit here was last week. They were doing construction on the dining room, so I wen through the drive through to order 2 hot dogs and a strawberry Julius. Despite the fact that they asked me twice what I wanted on them, i get home and they are bare. Moreover they are lukewarm as was the Julius. Fool me once, yada yada. read more

The worse smelling bathroom I have EVER been in. A porta potty would have been better I had to put my shirt over my nose and plug it and breath through my mouth. read more

Never left a place feeling I got ripped off till tonight. Spent $27.58 on two meals with no drink and 2 blizzards. They messed up on one blizzard and went and remade. They should charged me for some ice cream in a cup. First one had the Oreos and then next just vanilla ice cream. Was told it was probably the end of the bag and just crumbs. I would of saved my $5 and never got one. Will have to say never will go back. I'll crush my own cookies and throw them in some ice cream and some my crappy experience with this place. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Gig Harbor, Washington

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Haven't been to Dairy Queen for awhile, decided to give our Gig harbor one a try. Ordered two grilled chicken sandwiches , onion rings and fries. Cold , tasteless , threw it right in the garbage. read more

Would have loved a Blizzard. But two hours before closing there was no chocolate DQ left, and even with a packed parking lot and an hour until the dining room closes, there were only four booths available to customers - the entire rest of the dining room was closed, and those four booths were filled. The service here has always been chaotic, indifferent and slow, but this was the last straw. read more

Customer service is not there- the drive though lady seemed irritated- order was not correct and she again seemed irritated that I asked for it to be correct- got it wrong again and I gave up. Burger was dry and Burnt- I think they ran out of ketchup to put on. They missed giving me part of my order so I drove around again for the ranch and chocolate milk. I won't be back- this was very disappointing (this is not the first time like this here either) read more

This place is falling apart. Ordered a Carmel shake and the Carmel was stuck to the cup and not mixed in, so thanks for the vanilla shake. Ordered the chicken strips basket to go, got home and the chicken was so old and chewy. My fault for not checking before I left, but come on.... And to make it all worse, they had a girl scrubbing the floors behind the counter and the bleach smell was overwhelming. read more

Consistently bad. We have been there many times because we live near by. Terrible service, terrible managers, terrible servers. Always something missing or wrong, always asked to pull over and wait. I have called many times to complain, they don't take care of their customers. Just got a medium blizzard and opened it up and got what looks like a small... At best. Huge hollow center. I know that standards are not high for fast food but come on. We pay good money that we work hard for. Try to care. :/ read more

This is the worst Dairy Queen I've ever been to! If it's not for the extremely long wait times, it's because they're out of what you're planning to order. Suggested they tell drive-thru customers what isn't available before they wait and was told that they're just too busy! Do yourself a favor and cross the freeway and go to McDonalds! This DQ is a joke! read more

Not sure about all the haters...we just had another great experience, fast accurate order with friendly masked service. Happy to go back!