Waited for forever and the workers were all teenagers literally riding their skateboard around the store and hanging out with friends instead of making my order. They even asked if we were waiting for an order and we said we were and they still didn't make it and one girl gave me a nasty look. They were rude and were doing literally anything but making the blizzards that could've taken less than 10 minutes. read more

This place is ridiculous. Service was fine, however the food was wrong & the syrup for the orange shake was not mixed. And I ordered a dipped cone & it was the wrong size & the dip job was horrific. read more

If you want to see the result of participation trophies this Dairy Queen will not let you down. You wait forever for rude employees to screw up your order. This is the worst Dairy Queen I have ever been to read more

Food was very good and very little wait. Was very pleased with whom I assumed was the manager that took my order. Very polite staff that brought me my order. It's nice when people still have manners. Thank you. read more

We had one car in front of us and the wait time was around 5 minutes. The soft serve ice cream cone must have been sitting on the counter for that amount of time. It was soupy and soggy. No napkins given and the milk shake was not properly mixed. We spent $27.15. The staff was not very friendly. read more

waiting about 30 minutes for 5 blizzards which was ridiculous considering half of the workers were messing around on a skateboard with some friends who didn't even work there. i expressed that i was waiting on them and then they started making them and still took their sweet time. im disappointed. 9:15 at night and they couldn't care less about having good customer service. read more

I already posted this review once, but I'm not sure why it disappeared. Me and my son went into the Dairy Queen on State Road 23 around 6 PM. We watch the make our sandwiches put them in the to go Box and then stick the whole Box in the microwave and nuke it I was very disappointed you never microwave poppings and they're for you should not microwave the Burger either it should be cooked on the grill and then served to the customers fresh very disappointing. read more

While visiting relatives in Granger, the opportunity to relive the past with a DQ banana split was too good to pass up. But this opportunity was one I will regret for some time to come. In exchange for my (and my wife's) $4.99, what was delivered through the drive thru window fell far below expectations. Admittedly, it's been about 30 years since I last had a DQ banana split ... there just aren't many still operating in my home state of CA, but, come on, there is a basic recipe for this classic treat ... ice cream, toppings, whipped cream, nuts, and at least one maraschino cherry, in that order. Not rocket science by any stretch of the imagination, right? But they apparently don't have that recipe here. Or at least not today - 3/7/2021. Our pair of treats were pathetic to say the least, and I'm sorry I didn't take a picture. In the four minutes from the drive thru to the living room, the piddly squirt of whipped cream was a puddle of white suds ... probably not even real cream by the taste of it. And that was only the beginning. There was maybe a teaspoon of strawberry syrup ... not a berry or berry part in sight ... four little chunks of pineapple and barely any syrup to go with them ... and maybe a teaspoon of chocolate syrup. All of this covered less soft serve than what was in the cup our passenger got with his large strawberry sundae (which also contained an enviable amount of red liquid). At least the half of a banana cut into two pieces was fresh. But no nuts ... if you're supposed to request those, they should at least ask if you want them ... and the cherry was only a memory of banana splits past. If this isn't the standard product, I'll probably never know, because one bad experience goes a long way. That and it's about 2,000 miles from home to here, so it will be some time before I might have another chance. read more

the service here is horrible and they rip you off, i asked for a side of sprinkles to dip my cone in ( which i paid for) and they gave me enough for about one bite. read more

Here we are AGAIN. I've been waiting In my car for an order I paid for 50 MINUTES ago!!! Close your store!!! You cannot Manage it!!! Call me and give me my $38 back for cold food and melted Ice cream Worst Place Ever read more

Amazing burgers. Got food fast and got it hot the last couple times I've been here. Seems this place has gotten much better in the last year according to all these older reviews that have been saying a lot of negative things. read more

I honestly don't understand why the girls working the drive thru window are always rude and seem annoyed. I try to smile and be overly nice...nothing works. The food is overpriced, especially when you are dealing with rude employees. I'll start going to the Granger location. Hopefully the GM wakes up and starts hiring employees that know how to smile and say thank you. read more

Buyer beware. Although the ice cream cakes are good there are hidden up charges in the orders. I was charged an extra $5 for a retirement image that would have been written in cursive FREE. It was $32 for a cake that with my coupon should have been $27. I can see why their rating is low!! Schlocky operation and a weak female manager! read more

The cook didn't have a mask on, the cashier didn't have a mask on, and on top of everything my blizzard was melted before I received it. I went inside to get my food so my experience would be quicker and my ice cream was still melted. This is not only the worst Dairy Queen in Indiana but probably the worst restaurant in Indiana. I will never go back. If I'm starving and they are giving away free food I will just die. Please close your doors. Blame it on COVID-19 and just go away. read more

After submitting a valid service complaint I was asked to contact the DQ Marketing Website which I was told would send the complaint to the Store Manager who would respond. Crickets...there was no response. This is why the SR23/Bittersweet DQ has such a poor service reputation. They don't care about the customer. read more

I stopped here as I was heading out on a business trip. Quite a few people eating in the lobby (unsure of how busy the outside drive thru was). Service was very fast (they actually bring your food to the table). I ordered a cheeseburger combo meal and it was prepared as I ordered. Food was hot and very good. The burger patty is bigger than say a McDonald's patty or Burger King burger patty. French fries were not overly salted which was just fine since the tables have ketchup bottles and salt dispensers at them. A new coke "freestyle" dispensing machine allowed me to pick from dozens of flavor options (I am a big fan of these machines which I first spotted at a Five Guys restaurant a while back). I ordered a Reese's Blizzard on the way out (I have a sweet tooth) and it was a perfect treat. Not sure if this is a brand new building or if it is renovated, but the inside and outside looks new (new eating area with TV, outside patio, new parking lot, landscaping, fancy electric menu boards, etc.). Inside appeared to be clean (tables and floors). If I am coming thru the area again an need something quick to eat I will definitely be back. read more

Went here almost a year ago and got food positioning. Recently, after the KFC in granger sadly closed, that's only left 2 fast food options in town: DQ and McDonalds. As the wait time for the drive thru line at McDonalds is beyond horrible, I decided to roll the dice and give DQ another try. The couple times I've been back I've been pleasantly surprised. Food is hot, orders are correct, and service time could be better (but at least it's not a 45 minute wait in the drive thru like McDonalds) and no food poisoning! I'll remain cautiously optimistic. With the limited fast food options in Granger, I recommend the DQ. It looks like they've got their sh*t together now, hopefully it stays that way. read more

This DQ charges more for a SMALL blizzard as the DQ on US 31 N across the state line in Niles does for a LARGE blizzard. Found the same to be true at the DQ close to ND - same ownership? Additionally, the blizzard was only about 2/3 full. It's worth the trip to visit the Niles location. read more

I visited this location and pulled in the Drive-thru. There was one car in the window and one car in the parking lot. I started to order when I was told it would be a thirty minute wait. I asked for Ice Cream and was told yes. I did not order and pulled up to the window and looked in and none of the workers were doing any work. I drove around to the side and looked thru the window where I saw all the employees celebrating something and laughing. Meanwhile the one car in the lot was served. I immediately call the Manager and asked if they were planning a game with customers. I explained to her what happened. She explained that 20 minutes before I called they were on a 30 minute wait. I said but what is the wait now and she said no wait. I asked why I was told two minutes ago that there was a 20 minute wait. She hung up on me. I was never rude or loud. I called back and she had no explanation. I asked for the owner to call me and take my number. She informed me she had my number on caller ID and hung up again. She never asked my name and I never received a call. How is this type of service possible? I have been in retail for 40 years and have never experienced any manager acing in such an unprofessional manner. Please call me. read more

they don't thoroughly saturated the ice cream in topping when you get a blizzard. Making my blizzard 90% vanilla ice cream 10% topic which is not what I paid for. Reoccurring problem are you disappointed in this establishment. read more

This Dairy Queen recently changed ownership or management and it has been unfortunate. We used to enjoy going there - always had fast, friendly service and treats and food were very good. While they have made the building more attractive, it certainly does not make up for business itself going completely downhill. Wait time is at least 45 minutes (no matter how busy or not busy they are), workers have no clue what they are doing and have no idea how to deliver good customer service...and when you do finally get your food it is not worth the wait. The food quality is not nearly what it used to be and the frozen treats are often half melted and/or made incorrectly. Save yourself some time and drive to the Mishawaka or Elkhart location - I guarantee you will be served quicker even if your drive time is doubled or tripled! read more

On Wednesday, June 5, 2019 in the evening I got a flat tire going through the drive-through stopped in the parking lot to change my tire and the manager threatened to call the police if we did not leave the parking lot immediately but we could not leave because we had a flat tire. read more

Our blizzards were runny. There was no possible way they could be served upside down and don't even get me started on the wait time. Worst experience ever. The tables were really dirty and they got my order wrong. read more

They wouldn't let us make separate orders when my friends and I were paying for our own food, I don't understand how this is difficult to do

I ordered a small ice cream cone. So I had a lot of coins coming back I paid with the 20 and when the girl handed me my change bills and coins and receipt the coins were hidden in a monks the bills and the receipt so when she handed it to me the coins flew all over the place. I said, oops you need to hand the change to people she gave me a nasty look and said I did. No apology no common courtesy read more

Slowest service ever... Don't waste your time there. Just a bunch of rude immature children who don't know anything about manners.

I took my son to get ice cream and left furious over the horribly rude service! I watched half my blizzard order sit on the counter melting (along with other customers orders) while they waited 10 minutes to make the rest of my order. I watched 2 other customers complain about not being told their ice cream was ready while it melted to soup, and the rude staff didn't even acknowledge their aggravation. This is the worst staff at any fast food place I've been at. I find it hard to believe that the managers or owners don't read these reviews and completely overhaul that staff of miserable, rude kids who know nothing about customer service. read more

This is absolutely the worst Dairy Queen I have been to. I have been here a total 4 times and each time I was served by an employee who seemed as though they we're fairly new, like they didn't want to be there and that I was a nusance for just being there. I recently had a order mistake and was supposed to get a free blizzard coupon. When I got home I saw that it was a coupon for a $1 blizzard. Later, when I went back to the store I told the owner about the situation and she insisted that I was in the wrong and made me feel stupid for mentioning the misunderstanding. The atmosphere, service, and employee attititude comes from the top down and I must say this Dairy Queen is definitely missmanaged. I will never go to this location again and I recommend that you don't either unless bad service is your thing. read more

If you choose this dq to eat, recommend around lunch time. Evening service is terrible and when these kids are running the show behind the counter, your order will be wrong or blizzard not made right!!! Quite disappointed, seems like they went downhill fast after the remodel read more

This place has down hill fast! The service stinks and the management team doesn't care about the business! They think the name DQ will get them by. I don't care for the new owners or there management team! read more

Seriously...this is ice cream. How hard can it be? DQ has ads all over the TV, so people are going to be coming in. The service here STINKS! However, it starts with the bad attitude of the supervisors that work in that place. They have no interest in maintaining any sort of professional work environment or decorum among the staff. Imagine having a brat neighbor kid as the supervisor. Now, imagine that person being 40 some years old. That's the leadership at this place. Sad. It's ice cream. It's supposed to be fun, and easy. Tonight, our turtle sundae was made with the dipping chocolate, not the sundae chocolate so the chocolate hardened on the sundae, and the Arctic Freeze had no ice cream in it (that's an Arctic Rush, not Freeze). Simple order. Simply made wrong. I'm only giving this place one star because I can't give zero stars...and it has nothing to do with the ice cream...only the service. read more

Terrible food. Two chili cheese dogs with old crusty chili, cheese not even melted, hard buns and the hot dogs cold. My sons 4 piece strip meal was more like nuggets. The toast wasn't even toasted. I threw away both chili cheese dogs and half his meal hit the trash. $30 worth of fast food.....never again. read more

Had terrible service. We had to wait for our food then when we got it it was cold. Plus I saw the dude that was working just stick it in the microwave. Terrible read more

My daughter and I went here last night and ordered 2, 4 piece chicken strip dinners, we have gotten these in the past and were always good, but last night I think maybe I had 10 fries in mine and she had maybe 5, it was PATHETIC. We use to get tons of fries in these dinners. We pay money for this stuff and expect the food to be satisfying. The place was full of a bunch of teenagers working and apparently they don't care what they are doing. It will be a long time before we go back there again, I think it is going down hill quick. read more

We used to love this Dairy Queen. The food was always hot and cooked fresh to order... That seemed to changed once they renovated. The last several times we've been, the employees have been extremely rude like we were bothering them for coming and they didn't know the menu (we were told the kids meals didn't come with a treat when it did), the wait time in the drive thru was a minimum 20 minutes and one time was over 30 minutes, and the food was ice cold and tasted like it had been sitting for hours (even though we waited an insane amount of time for a burger and fries). I don't know what's going on there, but we definitely won't be going back any time soon. I'm very disappointed to see what was a great fast food restaurant turn into an overpriced place to get cold food served by rude high school kids. read more

I'm joining the band wagon on posting a terrible review. I've been there multiple times and have gotten cold food or poorly made blizzards! I am usually not the one to complain since I've worked here and i work in the food industry but if it happens over and over again than something needs to be said. Tonight we ordered four blizzards, two being plain Reese's blizzards. They had little to no Reese's in them and it was not mixed at all they all were on the bottom. I called to see what was up and they said that they could only replace one because the owner watched them make it and they were made properly. But when I worked there and when I've been there recently the owner was not there or she was in the office. Poor customer service!!! Cold chicken strips when I went there last!! Won't be going there again. I'd rather drive a couple extra minutes for better quality food at the Dairy Queen on McKinley!! read more

If I could give zero stars, I would. I ordered a turtle pecan blizzard and had 3 bites with pecans, the rest was plain vanilla ice cream as they failed to add the chocolate and caramel. When I spoke with the manager (who turned out to be the owner), she said to come back right away and she would replace the blizzard. I could not just turn around and come back, so she said to come back in a few hours. Normally, restaurants either give a two-week window (or longer) to come back. I told her I could not come back that night and asked if the next day would be fine. She hesitated, but finally agreed. The next day I returned and had my kids with me and groceries in the trunk, so I chose the drive through (as I had the day before). After waiting behind several cars, I was informed I had to come inside for a replacement order. I was frustrated as I had already waited in line and was now being told I had to come in and wait for service. I asked what difference it made and they replied, "We have to get the book out of the office and check for your name." Nobody was behind me and I still had to wait for the cars in front of me before I could leave the drive through since there is no way out. I mentioned this to her and she said, "Well, I can't move the cars!" I laughed at the ignorance, waited in line once again, then went inside. There were at least 10 employees standing and talking behind the counter and I finally got the attention of the lady who "helped" me in the drive through line. She made the blizzard and I asked to speak to the owner. She talked to another worker for a few minutes, then excused herself and walked outside. I thought she left but I waited for another 10 minutes (maybe longer) and she came back inside, only to tell me that the person I spoke with the night before was the owner and she had just left the parking lot to go to another of the Dairy Queens that she owned (apparently they somehow manage to operate 3 of them in the area). She refused to give her number and took my information, stating that the owner would call me. It has been several weeks and I have had no call. The attitudes and lack of customer service are enough to keep customers from coming back, but even if customers can deal with that, the food is not made correctly, nor with the correct amount of goodies inside. Ever since this restaurant has changed owners, it has gone downhill to the extreme. Good luck to those of you who try it, or have issues that need resolved. This is by far the worst DQ I have visited. read more