I went to Dairy Queen 2 times yesterday for the same exact thing ( a cookie dough ice cream) The first time I went there I got a medium cookie dough ice cream it was $5.76 The second time I went there I got a small cookie dough ice cream because I wanted more ice cream after the medium lol. it also was $5.76 A medium and a small ice cream is both $5.76 so from now on I'm getting a medium since it's the same price as a small but I'm getting more ice cream read more

I had an absolutely delightful experience at Dairy Queen, thanks in large part to Nico. Not only was he professional and friendly, but he demonstrated remarkable confidence and precision when preparing my Blizzard. With impeccable technique, he performed the iconic Blizzard flip with such grace and elegance that it felt like watching a true artisan at work. Nico's attention to detail and positive attitude made the visit especially memorable. It's clear that he takes pride in providing excellent service and ensuring customers leave with a smile. Employees like Nico are what elevate a good ice cream stop into an exceptional experience. read more

Food is always hot, staff is friendly. Restaurant is clean and a great place for lunch.

Long wait, got my "Coca-Cola" (it was tea) which is no problem if the tea was actually good. I got meal chicken tender for my kid and it was cold and the fries were soggy, I got a burger for myself, it was disgusting. The bread was soggy and the fries were cold. Had me sipping out the burger before the third bite. And not to mention my Mellow Yellow was bad read more

Lots of staff with no management on a Sunday eve at 8:30. 15 minutes for 2 ice creams at the front counter with nobody else waiting. I think it could be so much better with some level of supervision for the staff. read more

They have to have the best customer service in Highland. I've never had an issue with my order.

Purchased 2 medium Sundas through the drive through and they were terrible only about half full of ice cream with no topping on them! Last time I buy any ice cream there. read more

The service and quality is pretty great! my kids often mention how polite the person working the drive thru window is. we have had our ordered messed up a couple of times, but overall, we're glad to have the option in town! read more

Amazing service, every employee was so uplifting and had great manners! Thank you DQ staff. I had one employee in specific help my friend on crutches. Thank you Andrew! read more

The staff is always friendly, and the inside is typically clean, but the food is bad. Every time I come, my order is wrong. It isn't even small things like when they put mustard and veggies when i asked for ketchup and cheese only. They have given me entirely wrong food before. 1/2 lbs instead of 1/3lbs, honey bbq chicken instead of plain chicken strips; etc. It's so frustrating. read more

This location recently reopened, and it is fantastic. The food is always fresh and tastes great, and the employees have the best attitudes.

The manager is hateful...told me "she didn't have time to give me a price on the phone." Hung up on me. All I wanted to know was price for a box of Buster Bars. I'm disabled and can't come to the Dairy Queen but I need to know prices so I know how much money to give a person for my order. Very rude! Also, they are closed down for remodeling at this time. read more

This is a terrible DQ. They never can get an order correct. I can see that the owners don't really care about their products. Worst place to eat in Highland. read more

3 different time I've been here, either "the ice cream machine is broken" or they just flat out "can't take orders right now". Not good service, no other way to put it. read more

This Dairy Queen is literally the worst fast food restaurant I have ever been to. Always out of everything, one time only had hot dogs available. Always take 10 minutes to even take your order. I have never encountered a nice worker there, and tonight they're experiencing "technical difficulties" and can't take any orders. It's always something with them. If I could give 0 stars, I would. read more

Ordered JUST a peanut butter cup Blizzard Cake and was the first customer in line at 11AM on a Saturday. Got home with an Oreo Blizzard Cake. When you assume a fast food establishment can get a one-item order correct, you get home in the freezing rain to find out that's not the case. It's time for management to figure this out. I will be reaching out to Dairy Queen Corporate about the mismanagement of this location.$31 is quite enough for a cake, let alone when they cannot get the one item you ordered correct. I don't have time to travel back to Highland. I'll keep my purchases in St Louis where orders seem to come through correctly. read more

If I could give a negative, this would be it. I was served completely raw chicken this evening and unfortunately didn't realize it until halfway through my sandwich as I was eating in the dark. How disgusting! read more

Dairy Queen Grill & Chill - Raw chicken served tonight! Absolutely disgusting. - Ice Cream & Frozen Yogurt Near Me - Highland, Illinois

They are closed for remodeling....code for we are closed for good. So sad they owners didn't fire everyone and get some new fresh manager that knew how to operate a DQ. Hope new owners reopen and get it right. Beautiful building and location read more

***UPDATE*** Since writing this review, I went back a few times. (I know, stupid thing to do. But, after a while it became like a game, "Let's see what my Blizzard looks like this time!") I swear, I have never gotten the same thing twice. It's ridiculous. I order the same thing every time and it's always different and never what I ask for. And now with the new soft-serve place open on Poplar, I'm thinking DQ might take a hit. (I hope so... ) ---------------------- ORIGINAL REVIEW ---------------------------- One bad and one good experience. I love Dairy Queen, but I think some of the kids working here shouldn't be left alone without adult supervision. (and by "adult", I mean someone over the age of 25) The first night we went, there was a girl working at the cash register who was obviously new. (blonde, tall) She was polite and tried her best... even though everyone else seemed to totally ignore her and not help her out at all. Poor thing. Everything seemed normal until after we ordered and a huge line formed. The new girl was totally slammed and so the ice cream that was being made in the back was just sitting on the pass-through. The cherry sundae that my husband ordered was brought out and set on the front counter without a word- there wasn't anyone telling us what it was or who it was for. So, it sat. The two teenagers working in the back that night were horrible. They were gossiping, pointing and laughing at customers, laughing and making fun of the new girl (they apparently had her come to the back and told her to try a new chocolate waffle cone... which was actually just a burnt regular cone. This could be a funny prank IF they were trying to be funny and not just mean.) Several times the two in the back would look out and see the crowd forming and then look at the blonde girl and laugh. A few times, the boy (bigger kid, brown hair) would come out around the corner, look at the crowd, whisper something through the pass-through at his friend and ignore the growing pile of ice cream. He should have taken the initiative to hand out the orders and I was disappointed that he didn't. As more and more people were ordering, the number of cups increased on the pass-through. The cherry sundae kept melting and melting... and what I, by now, assumed was my blizzard was also just sitting up there melting. After about 5-6 minutes, the new girl took a break from the cash register and finally started handing stuff out. I complained that my blizzard was melted and she argued with me ("no it isn't, it's fine.") and my husband was more convincing and made them remake his sundae (which by then had melted so much, it almost overflowed the cup). Phew! Ok, so that experience stinked. It was simply a case of needing one of those annoying kids in the back to actually WORK and not giggle & gossip. I would think the owner would not be proud to have them as employees. A couple of nights later, my husband dragged me back. Good thing, cause the teenaged boy helping at the drive through was great! From what I could tell, it was a totally different staff from the other night. Our order was correct, the guy was polite and smiled, and I was very happy. read more

My order was chix strips and a pecan pie blizzard... I got the chix strips without the country gravy and they gave me a pumpkin pie bizzard... and the fries are cold after. They have easily been sitting g under a heat lamp for 30 minutes. Really disappointed with this. read more

Seriously awesome ! ...OK.. well.. this DQ has always IMO had better food than any other DQ I've been to.. though lately it all seems the same. But they do have "gooey cheese" options than any other DQ i've been to. Yah try going to another DQ and asking for "gooey cheese" on your burger, and look at the funny look they give you... (or the few times they have any clue what you're talking about, they usually put that nasty nacho cheese on it and it tastes funny). Gooey cheese on the fries too, please! They also feature two kitchens--one for ice cream and one for the real food... which apparently at the time it was (re)-built was some sort of innovation. read more

This place has gone downhill. I've been there 3 times in the past month, waited 10 minutes and only moved up 1-2 places in line. AND every time they screwed up my order. I've never seen a manager working there in the evenings. read more

I would give 0 stars if possible. Absolutely rude. They mess up your order every time. Very slow. All around bad experience every time.

Slowest drive thru I've ever been thru at any fast food establishment in my life! ... I've given them 4 opportunities & what makes it worse is that my order was incorrect on 2 out of the 4 visits read more

Do not go here. If I could give this Dairy Queen a negative number I would. Every time we have gone there they have screwed up our order. Today we ordered 4 blizzards. They gave us 5, 2 of which we didn't even order that kind. Plus they where already melted when they gave them to us. Telling the owners doesn't work as they don't care. Go somewhere else read more

So I've been here twice. The first time, we waited for a long time in the drive thru and our blizzards were melted when we got to the window. The second time, we ordered two blizzards and they got the order wrong. With just two blizzards...I'll probably go back a few more times to really test the hypothesis that this isn't a good DQ, but so far, I don't have high expectations. read more

The worst DQ in Illinois. The bubblegummers that run the place are clueless and it shows in the sloppy service, dirty tables and restrooms and their lackadaisical attitude. Avoid like the plague!! read more

Not a good experience. Ordered a burger without a bun but didn't receive a fork. Meat not cooked to the normal Dairy Queen standard. Tasted microwaved. read more

The unreliable, rude, immature, and incompetent high school staff that operate this joint are driving it into the ground. Every single time we go there our order is wrong. When we call to have it corrected the employees argue that the computer told them differently- even if our receipt proves otherwise. Even if the food was worth eating I won't be back. read more

Horrible service, they never have everything on the menu and the people working there are unapologetic about it in the least bit! If you want Dairy Queen, drive the extra 15 minutes to glen carbon, theirs is faster, friendlier and has the complete menu! read more

Horrible service.messed my order up twice. Didn't even listen to what i wanted to get. Very un professional

Place is always clean and service is o.k. but they never seem to get orders right. Every time im in there i would guess the oldest person working is maybe 20 years old. I would much rather wait until im close to the DQ in Troy and go there. read more

I visited the store on 5/17/18 and went through the drive through at around 4 pm. The girl who took my order was just plain rude. The older female who handed me my order was very kind, but the one who took my order does not need to be working the drive through. read more

Worst place I've ever been. Not once has my order ever been correct. I told the girl bacon cheese burger three times, she just kept saying that's a classic right? No, three times. I even pointed to the menu and said I wasn't the no. 1 burger only, no combo. I get home, no bacon! Once a woman brought her families entire order back to the counter and said, none of this is what we ordered. I only went back today because my wife wanted a blizzard. At least this time she got the one she asked for. Last time she didn't. read more

Very rude employees, very rude manager. Not sure if they get bonuses based on amount of toppings they have left at the end of the night but for the amount you pay you should get an appropriate amount of toppings. Specifically, whipped cream, hot fudge, etc. This wasn't an isolated incident but it will be the LAST time my family goes to Dairy Queen in Highland. read more

Absolutely horrible service...The employees are very rude. Numerous times they have got our orders wrong and refused to correct any of them. One night I got a pumpkin pie blizzard that was completely rotten. As of today I was told I had to pay for gravy the forgot to place in my chicken strips meal. I lost it. I don't know what kind of Manager runs an establishment like this. But I am aware of your unsafe food practices, and will be contact my friend Bill who works for the health department. Someone is paying somebody under the table in this place and there has to be an end to this...When will this be serious enough? When someone gets a putrid blizzard and gives it to there child and they get sick? Any way... Enough rant. Please, stay clear of this place. You could end up really ill. And obviously the Management does not care about their customers. I'm so disappointed. read more

this place is a joke. HORRIBLE service mostly by the people who call themselves managers. I don't know why anyone would eat here. I had a similar experience as some of the other reviewers wherein you make a complaint and ask to speak to a manager and that person says 'I am the manager' and starts yelling at you. I wish I could give this no stars. The worst part of the experience was when we asked the drive thru girl- Megan- for no ice in our soda, and then to please fix it when she of course didn't get it right. She threw the drink on the floor and picked up the lid and put it back on our new soda right in front of us. That was right before she told us she was the manager. I mean really- these are the people who are managers??? read more