It was a hot one in WA today so we needed a little refresher to cool down! Establishment wasn't busy, and it was nice and clean and the customer service was on point! I believe the associates name was Austin, who was front and center to take our orders and answer any questions we had about any items in the menu. Very friendly, knowledgeable and professional! Hubby decided on an Oreo blizzard and I decided to try the new Hibiscus Lemonade Cooler. Can't go wrong with a blizzard with Oreo, but the Cooler drink wasn't my favorite. It tasted like a creamy Smarties candy flavored drink. If you like/love Smarties candies then this is the drink for you! I guess I'll stick with my usual brownie batter blizzard next time! read more

Dairy Queen Grill & Chill - Fast Food Near Me - Mount Vernon, Washington

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20 minutes and hadn't received our blizzard and shake yet. Assistant manager wouldn't even acknowledge me she just took the receipt from the young lady helping me and stomped behind the counter. Came back 5 minutes later with a blizzard that was 2/3 full all she said was "your blizzard" and walked away. As high as the prices are now at DQ you would expect at least passive service. read more

I ordered the honey bbq chicken strips and they gave us garlic parmesan and when i asked about it they said they didnt have it and gave us regular bbq dipping sauce. And on the literal box we got the strips in it says honey bbq and she gets it everytime read more

Dairy Queen Grill & Chill - Fast Food Near Me - Mount Vernon, Washington

Always something wrong! Food order in a mobile app is never correct! Bathrooms are grose and not cleaned. Last time I went inside to make sure my order was correct and it w as because I had to go in and watch them do it. The ceiling was leaking above the register and they definitely had water coming out but continued to stay open (Health violation). Today the food was microwaved and nasty! Tried to call the store 5 times and got silence or a busy signal. No one answered. If I go in tomorrow they will say " did you call the this location, we are all independently owned. Come on, you wanna be the next store to go under or do better! We'll see if the customer service app reps will actually call me back, they didn't last time! read more

Un clean environment, they dont give you time to order they are rude, manager sucks and the food is cold and soggy

The Dairy queen just can't get it right at this location. For the third visit in a row, they got my Blizzsrd order wrong. They used to get it right I'm a chocolate ice cream girl threw and through. Usually it's not a problem for me to order a chocolate ice cream blizzard. Lately they've been giving me vanilla ice cream with Hershey syrup mixed part way through. It's never completely mixed. And it has the Hershey chemical aftertaste. Today my son got his medium cookie dough blizzard with chocolate ice cream and I got a vanilla halfway mixed one. He got cookie dough in his. I got three pieces until I got to the very bottom where I found four more. Come on Dairy Queen. I've been looking forward to this for 2 1/2 months. My stomach is turning from the yuck. I should've stopped eating and gone back, but I was on the road home. What a disappointment. read more

Mind blown. Best fast food service I've ever had. They brought our meal right to the table, and it was so fast! I hardly had time to fill a drink cup and pick a seat. Someone came out to ask how everything was as we were eating. Then I bought a cake and the sweet gal at the front counter wasnt happy with the amount of Oreos on top so she added more before writing on the cake for us. I've never experienced this level of service at any kind of fast food establishment. It was so good I had to tell everyone about it. I'll be back for sure. read more

Food was okay but erwin was very kind and patient even tho I could tell he was stressed.

I was about to drop a two start review on this DQ until the manager swung by our table. I mentioned that the onion rings were not warm at all when they came out. She apologized and replaced them with warm ones. I watched her swing by table after table asking folks how they are doing. Great customer service here! read more

When my boyfriend and I walked in on a Friday night I was in taken aback by the warm and friendly atmosphere, and the sheer amount of people enjoying DQ. I thought the days of fast food restaurants being a place to gather were long gone, but boy was I wrong. This gives me hope. Well done DQ Mt Vernon. read more

So I came to get DQ on my lunch break and to my surprise there was a lot of little hairs in my food and ranch sauce. What is going on?!??? I really hope it isn't the type of hair I think it is... don't go here unless you want a lot of little hairs inside your food. read more

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Terrible service through drive theough, onion rings dried up and obviously sitting under heat for a very long time

Went to the Mount Vernon Dairy Queen, the teenage staff were standing around talking and laughing, the two burgers ordered were cold as if they pulled it out of the refrigerator. The onion rings were beyond burnt and dry. I also ordered a chicken basket, and when noticed it didn't have the gravy in the basket, staff advised it no longer comes with the gravy. This has been the worst experience I have had. Everything ordered was a complete waste of money and un eatable. Dairy Queen sure stole my money and I got garbage in return. Everything went straight into the trash. I highly recommend saving your money, or go somewhere else!! read more

If I could give this place 0 stars I would, the manager was a complete and total bitch to both me and my fiancé just because we asked for a straw and spoon to go with what we ordered at the drive window. Don't understand how she's still working there tbh. Save yourself a trip burgermasters service and food is a lot better read more

For the third time in a row over the last 3-4 weeks, I have not received what I ordered. This Dairy Queen appears to be understaffed. The line is constantly long in the drive through. A few weeks ago, we decided to go inside and were told by one of the staff that they wouldn't have time to fill walk in orders because of all the online orders and drive throughs so we left. The next two times we went, I ordered a Royal Ultimate Choco Brownie Blizzard Treat. I ordered it specifically for the fudge core in the middle. Both times, I asked for extra fudge. Both times, NO fudge core and the bottom third of the treat was unmixed vanilla ice cream. We're not coming back. read more

The last 3 times I've been to this DQ the hamburger buns are ice cold on the burger. They put it in the microwave to heat it up after they are asked. Can't do that when going through drive through. Also the fries were under done. Very disappointing as this one use to be so good. The Blizzards are still good read more

Ordered a 4 piece chicken basket for takeout. It took probably 25 minutes, primarily because all drive through orders were prioritized over ours (we watched on the screen as the jumped ours). And then when I finally got it they forgot my Texas toast and only gave me a 3 piece. One redeeming thing: the staff was friendly and they were working hard. read more

ordered two medium blizzards with extra toppings total to $15. my s'mores blizzard (with extra toppings) was literally vanilla ice cream with like one or two chocolate pieces. I get that you have to charge for extra product but if i'm paying the price of 2 for 1 blizzard you can at least make sure i get what I ordered. this is so ridiculous! would definitely just tell ppl to not waste their time her and get ice cream at the stores. it's cheaper and you actually get toppings throughout your ice cream. read more

Dairy Queen Grill & Chill - just put it in a bowl so you can see - Fast Food Near Me - Mount Vernon, Washington

Terrible customer service when ordering at the drive thru, @ approximately 8:30 pm a young man was rushing and when I asked for the new reeces royal blizzard he said they did not serve those even though I found out about them through the menu at the drive though, then just shoving everything at me all at once then closing the window...rude to say the least...at least the Oreo blizzard I ended up getting was 10/10. read more

Eh, not the greatest Dairy Queen. Drove through today, ordered 2 Peanut Buster Parfaits and a Hot Fudge Sunday (with Chocolate ice cream). When we opened the bag, we got 2 Peanut Buster Parfaits and a cup with one scoop of Chocolate Ice Cream. No hot fudge, no whipped cream, no nuts, no cherry. How does Dairy Queen so completely screw up a Hot Fudge Sunday? read more

Given this place 1 star is being generous. I wouldn't buy a burger from this place!! I ordered a cake for my daughter's 16th birthday 3 days ago and I get there today, after working over 9 hours only to be told the order was never printed. WTF?!! What kind of business is this that you don't print the internet orders? Why have online ordering as an option if you're not going to do your job and print out the customer's order and have the cake ready when they request? Absolutely unacceptable. No excuses. I would starve before ever giving my money to this place. Ridiculous!!! read more

This is the third time that I've been at this unit first two times they didn't have hardly any product whatsoever and didn't bother putting a little sign out before you went into their drive-thru which would be very courteous to their customers. But as usual something else happens at this facility. They can't even take orders now. If they can't take orders why don't they turn their lights off? If you're not able to do business turn your lights off and not indicate that you're open for business. This dairy Queen is poorly ran and honestly I won't be joining them again even though they're the closest one to me I'll go someplace else read more

Drive through on Easter Sunday evening, so I feel for the staff working on a holiday. But I could not understand, the person who was working the drive thru window, what the person was saying as she spoke waaaaaay too quickly. It was English, so it wasn't a language-barrier, my concern was the speed. I only stared at her and asked her to kindly repeat what she informed us, as she'd asked us to drive forward as the fries were still cooking or something of that nature. My husband understood, but 3 of us out of 4 could not catch a word she'd spoken as it was crazy fast. The food was fast-food, I'm not judging on the food I didn't eat, as my teens were the ones starving and DQ was one of the only places open off I-5 on a holiday as we drove home. I'm sad the folks had to work on a holiday and grateful my kids got full bellies off the junk food at DQ as I didn't have to get out of the car. read more

I ordered a Royal fudge blizzard and received an unmixed counterpart. I then went to the counter and asked for a new one but they swiftly denied my request. Very disappointed and dissatisfied with their service. read more

I had a craving! A chocolate malt with a squirt of marshmallow. Something from my younger days I guess. I ordered a medium here and it came with a clear plastic cup and open dome lid. Whipped cream and cherry on top! Presentation............5 stars!! The shake was a little thin but that made it easier to use the straw. First taste? Cherry! Seems the flavorings added were light enough that the maraschino cherry over whelmed the chocolate, malt, marshmallow and ice cream! Slightly disappointed that I did not get to taste my ingredients! Next time I will pay up and order an extra squirt of flavors. Please note, I shouldn't need to! read more

This place sucks. Almost every time I go, I have a problem with my order. Ask for extra ranch, get charged for it and dont receive it. One time i got tartar sauce instead of ranch! FOR CHICKEN STRIPS! I almost spilled my Blizzard all of my car because the cashier didn't put a top on it. I asked for a spoon and straws. Was told it was in the bag. Went home. GUESS WHAT WASNT IN THE BAG! Straws nor a spoon! And my sauced and tossed chicken strips? Looks like they put it in the box and dumped a couple tablespoons on them and called them good. They aren't even fully covered and there is barely enough sauce left over to try to cover them all so j got half sauced chicken strips. Ive worked the drive thru windows for most of my fast food jobs Ive had. I double check to make sure theyve got everything they needed before leaving, not just assuming they have everything. Might need to retrain everyone at this point. read more

Dairy Queen Grill & Chill - Sauced and Tossed Chicken Strip Basket - Fast Food Near Me - Mount Vernon, Washington

Terrible customer service. The managers don't act like managers and the crew are more than often more helpful than the managers. I'm not sure if inability to work is the requirement to work at this specific Dairy Queen but it seems so. I like Dairy Queen ice cream but at this one it's usually mostly ice cream and no topping. I have to decide not to spend my money there because the bad service is something I refuse to waste money on especially in this economy. read more

It's a DQ. They're generally the same. This DQ is no exception to the rule. So if you're reading this, you're either: 1. The owner. 2. One of the employees. 3. Or you're from somewhere far away and have no idea what a Dairy Queen is. If you're #1 or #2, then I tip my hat to you sirs and madams for providing exactly what I needed on my way back from Vancouver. If you're #3, then I recommend you fly over here, go to a DQ and order a Butterfinger Blizzard. You won't be sorry. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Mount Vernon, Washington

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Adriana was our waitress tonight, she was very cheerful and friendly and just went above and beyond. Someone's order at our table got lost somewhere but she made sure it got to us and even made sure we got a large instead of medium (on the house). I get the feeling she was under a little pressure cause there was a lot going on in the kitchen and a lot of people at dq and she was the only waitress, however she was professional and very friendly the whole time and made the whole experience enjoyable. So huge shoutout to Adriana!! The people at the register were great too but I didn't see their names (sorry!!) EDIT Just found out Adriana's only been working here for 3 days!! She's killing it. Also she mentioned that she's nearing the end of her shift, but she was still super friendly and happy even though she's been on duty for a long time today!! So this 5 star review is for Adriana :p read more

Great customer service. Sweet person at register. Food as expected. Fresh. Would return.

Stopped by while in town to get my fiancé a mocha moo latte, just to have Riha question me about my second amendment rights because I'm open carrying. Not only did she use a sarcastic tone with me, but she basically pushed the mocha latte into my hand and rushed me out of the store, I was so caught off guard that my only response was just because, my rights don't end where your feelings begin, and I will be avoiding this store when I'm in town from now on. Maybe the manager should tell their employees their job is to sell fast food and drinks, not question my rights... if I could I'd give the experience no stars. read more

Slow and unresponsive. Does not answer calls. Went at 1140 on a Wednesday in the drive thru.

I order on drive thru when I got to window my order was missing one item the person in window says that's what I order apparently the person taking orders did not hear all my orders, anyway I was asking if they can just give me my missing order I will pay for it since I am already right there, rudely the guy told me I can't do that I have to go back and in line and order again! In other drive thru fast food they will gladly give you your missing order, and even offer it for free. so yeah not even a star deserve that rude guy!!! read more

Place sucks. The "manager" who looks like he ate a little too many extra free meals was EXTREMELY rude. 1st off they didn't even know which order was mine and then they acted upset when I said I hadn't even gotten my order at all. Like it was my fault they have no clue as to why my order was never given to me. When I requested a drink holder they rolled their eyes like I was such a bother but unfortunately I don't have 6 hands to carry 5 blizzards and a drink. The acne face chubby manager is just a rude prick. I will NEVER go to this shit hole again .. read more

I love this DQ, I always come here. The food is always good! And service is fast!! Never gotten food that is cold read more

All the comments about how clean the restaurant is and how nice the employees are is spot on. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Mount Vernon, Washington

Ordered Large. But got this. This is NOT a LARGE dipped cone even though the employee insisted it was. Pathetic .

Two stars because the building is nice and it's a good place to have a meal. That being said: the service is abominable. -I stood at the counter without acknowledgement for three or four minutes, even though they looked right at me. -The food was meh, the gravy was runny. -The ice cream machine was having issues; they re-made the sundae three separate times, the milk consistency was never right, the flavor of the ice cream was never proper, and when I requested a voucher so I could go to a different Dairy Queen instead, the manager became annoyed and rather aggressive, so I opted to walk away. Verdict: Never again. read more

Can we talk about worst service ever. All three of the people we encountered there had some really horribly rude attitudes , one even kicking the door open when bringing our order out. When we told them it wasn't correct he then stomped off back into the store. read more

I use to be in employee here, and I know that it can be stressful when people ask for stuff at the last minute but the girl working the window and the on shift manager had terrible attitude when they helped us. Didn't smile and were not welcoming at all. Was not impressed with my service read more