Food service is always slow, they take orders then forget about you entirely. And to add I had to use the John and found what seems to be a pair of soiled underwear. read more

Dairy Queen Grill & Chill - Used Underwear - Ice Cream & Frozen Yogurt Near Me - Normal, Illinois

Must've been out of Oreos ... ordered a Oreo blizzard with chocolate ice cream--not suprised those usually the blizzards are soup anyway. read more

Dairy Queen Grill & Chill - "Oreo" blizzard with no Oreo - Ice Cream & Frozen Yogurt Near Me - Normal, Illinois

genuinely the best i've had from dq in a while. they weren't stingy on the sauce for my sauced and tossed. fries are crispy and the toast is actually buttered good. props to yall. also whoever was bringing our food out had very good customer service skills. read more

First, the drive thru is a nightmare. Poor planning and you need signs to instruct cars not to block driveways. Second, the inside was filthy. Several employees standing around as every garbage receptacle was overflowing. Drinks were pouring out the bottom. Lastly, they run FOX news on the televisions. With the shape the country is in, we do not have to promote the country's administration while we are dining. We will NOT be coming back to this location, or ANY location that plays FOX news!!! read more

This place has the worst service. Orders wrong, blizzards made that look on like disasters. Tonight was my last visit. Order a SMALL dipped cone with coupon. I see the guy in the window palm a cone to a lady out the window for her to hand it back as it's my order. I hand the coupon and the guy said I order a medium cone. And swiped my card for almost 5 dollars. And then slammed the window on me and left. So not only did he get my order wrong but let a stranger hold it, return it and then put it back in the counter and gave it to me since he can't figure out who ordered the medium cone. I have file multiple complaints to the home page, and no response. I am done with those guys. Just awful read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Normal, Illinois

there was a piece of POOP in my blizzard and my friend had pubic hair on her French fries read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Normal, Illinois

I loved the food the interior was nice I liked the service the food and drink was awesome keep up the good work.

This would be 5 stars except I generally do not give 5 stars to chains or corporate owned businesses, reserving them for local, Mom 'n' Pop places. That being said, the bathrooms are always clean. The patio is always clean. The patio has fireplaces. Cozy. The burgers are consistently great. Hot beef, cool crisp toppings. The onion rings, always crispy and hot. The staff here is generally on task, helpful and friendly. I would say this is the best fast food joint of all the chains in Blo-No. read more

Dairy Queen Grill & Chill - Patio area - Ice Cream & Frozen Yogurt Near Me - Normal, Illinois

Very rude employees! This is all they gave me in the cup! Was insulted and called "400lbs fatty" as they were making my ice cream. UNACCEPTABLE!. They employees were chanting "Hawk Tuah" As they circled around a piece of chicken in the kitchen. #NotAFanOfDylan read more

Stopped to get early lunch after therapy. Went to the drive thru to order, 2 chicken strip fries/onion rings basket (6 piece each) and kids chicken strip meal, one Dr. Pepper, one unsweetened tea. Tried to give us PB blizzard that we didn't order, a sweet tea, then asked us to pull forward. Had to wait 20 minutes. They had to go back twice to get the free cone that comes with the kids meal. All this an it cost $37. read more

Just got biscuits and gravy. Came home to open and gravy was all over the inside of bag, then I open and see several chunks of what looks like a cut up sausage patty just thrown on top (the sausage patty was so dry, had no flavor, tasted burnt and seemed to have been laying on a counter somewhere before they decided to throw it on top my the B&G). Tried to call the store...phone busy...and still busy...and still busy. Maybe whoever is chatting on the phone should be managing the restaurant. ***Edited review to remove a star after the generic reply from the "Business Manager." They literally say almost exactly the same thing on all the negative reviews. Basically, they take zero responsibility and instead just say oh, sorry to hear about this. Not "sorry we gave you crap," not "sorry we failed to provide the best product/service you as a customer deserve." Most businesses would apologize that the experience wasn't what they want for their customers, they would actually take responsibility. Will never spend another cent here. That response from the "Business Manager" was insulting. read more

Dairy Queen Grill & Chill - Yes, those random chunks of a sausage patty thrown on top. - Ice Cream & Frozen Yogurt Near Me - Normal, Illinois

Old food and the smallest portions! I'm so disappointed and feel like I was completely jipped. read more

Dairy Queen Grill & Chill - A $6 "meal". What a joke! - Ice Cream & Frozen Yogurt Near Me - Normal, Illinois

The Blizzard was not quite full as you usually expect from a Dairy Queen. Otherwise, it was good. read more

Dairy Queen Grill & Chill - Blizzard from Dairy Queen before eating any. - Ice Cream & Frozen Yogurt Near Me - Normal, Illinois

Pastor Mason here. Worst run DQ ever. Nick, the GM, is very rude and loud. I have a cane and a service dog and my 92 year old housemate uses a walker. We can't carry the drink cups and order number with us. I asked the kid at the register to take it over for us and he ignored us. Nick was delivering food to a table and saw we didn't have one and I asked him what he had on the tray. He rudely said, "Food." I asked for detail and it was our order. He thumped it down on the table hard and said we have to have a number on the table. I explained how we can't carry everything. Nick rudely yelled back that "Everybody else figures it out." I responded with a "Go to hell." I took my food to the counter and told him it's too unappealing to eat and I wanted a refund. He started to yell at me and told me I'm banned from that place. That if I ever came in again he'd have me arrested for trespassing. He also said that his staff always complains that I'm rude to him (flat out lie). I asked for his name and he kept telling me General Manager. I said that I would call the owner tomorrow and he said he'd call him now. I was still waiting for a refund and he said the owner is siding with him so I needn't call him. Several people who know me from my church were there and even a couple of employees came to my defense. He gave me a refund for the whole ticket, but I told him that my housemate was eating his meal and so I didn't want that part refunded. His response was, "It's easier on me to do it this way." I'm sure the owner is going to love hearing that. read more

I recently just took a visit to this dairy queen. Upon arriving the dairy queen had a stench that hit me as soon as I walked in. I ordered and waited around 30 minutes and when receiving my order the ice cream was melted and was everywhere but inside the cup. The ice cream tasted old, I don't know how that's possible, and barely filled the cup. I recommend never going to this place and the service was horrendous. read more

Very nice DQ. Food was great. Crispy onion rings. Nice sit down area inside and out. Large freezer area for take home treats.

Always overcrowded, poorly managed, poorly maintained. Go to oberweis or Culver's. Screw this place.

Very clean up to date restaurant. Food is good and prices are very reasonable. Love the ice cream and ice cream cakes. Services is fast and curteous. Haven't been disappointed yet. read more

Dairy Queen Grill & Chill - Not to happy about getting a "Large" order of fried mushrooms and THIS is what I pulled out of the bag. And NO I didn't eat any. - Ice Cream & Frozen Yogurt Near Me - Normal, Illinois

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The moment I walked into this DQ, I thought I died and went to hell. The service is terrible and extremely slow. There was gnat flying around my food. It's March. That is all. read more

I was looking to write this review since last week but with this situation was hard for us to have internet service. We stop at the restaurant last week and after we order we have ti wait because the food wasn't ready. When the employee bring the food,he was the most outstanding and kind gentleman ever see. He not only apologies. He was making sure we have everything correctly and also he was grateful because we stop there to buy food. His name was Joseph. That is the kind of service that business needs to have specially in this days. Thanks Joseph for make our day better. read more

Came in to get a blizzard. Hoping to be satisfied with it. The ice cream came out completely melted. Mind you this was when they weren't even busy. This Dairy Queen has always had problems so I wouldn't recommend. read more

NICE remodel makes it similar to the one on Veterans with an outdoor fireplace and 3 tvs inside. HUGE frozen case with lots of goodies to just buzz in and grab. I like that they have dilly bars by the dozen already bagged up! read more

Yeah, that's right! I'm reviewing a DQ! In short, we were on a mission to find a steak finger basket. We found a Dairy Queen on the way home from St Louis and pulled through the drive thru. First thing we notice: no steak finger basket. In trying to ask the guy through the lil' speaker, he couldn't understand the question. But when we pulled up he was nice, and finally figured it out. And no. The steak finger basket is no more. Boo. Chicken basket with the god awful country gravy though made a decent substitute. 3 stars for not staring at me like I'm an idiot and being polite in answering my odd question - but we don't have these fancy Dairy Queens around us anymore! :-) read more

i will never order here for delivery again this is the 10th time I have ordered a chicken basket with gravy an a large drink and I always tip cause I feel it's needed but today when I decided to order again the food was cold and soggy when I could eat it and there was no drink left with the meal I called to get a refund and they said they could give me points for my next order and that they were sorry of the temperature but no one could come out to deliver the drink and they would refund the same amount I tipped also to add on I waved the driver down before he left and said that's all they gave and Left NEVER AGAIN read more

I've had my order screwed up the last three trips to this Dairy Queen. Won't be back.

Awful service, my family went there at 955pm. Not realizing they close at 10 o'clock. I ordered a cheeseburger, we drove away from window and found out my cheeseburger was ICE COLD! No just luke warm, but ice cold I opened the sandwich and put my finger on the cheese which was freezing cold. It's like they took the cheeseburger right out of the refrigerator and forgot to put it in the microwave before they served it to me. We drove right in the parking lot and walked up to the front door which they just locked and walked away so we drove back through the drive-through and They turned the lights off ! So I was stuck with an ICE COLD cheeseburger. Went in the garbage. McDonalds still open and we got great service and a HOT Cheeseburger!! Please everyone go anywhere else than DQ. read more

My expectations of a fast food restaurant are low, but we walked out after we stood at the counter for 4 minutes without anyone acknowledging we were there. The female manager here was standing at the end of the counter reviewing next week's schedule. talking to an employee who wasn't working either. This was the third time this happened. We actually drove to the other DQ on Veterans Parkway by Cubs where we were greeted and served promptly. read more

I can't believe I am writing a review for a fast food place, but people should know about the amazing outside seating at this DQ location - nice chairs and tables with umbrellas, gorgeous fireplaces, and nice landscaping. I actually think it is the nicest outdoor seating in BloNo! I am not a fast food person at all, but I love DQ ice cream, and we only discovered this nicely remodeled location a couple of days ago and have been back twice. Good service both times, and everything was clean. The have wi-fi, too, so I think their outside seating just became a new workspace for me. read more

My boyfriend loves dipped ice cream cones and we have bought vanilla-chocolate dipped cones from this Dairy Queen twice. Each time it has been a disappointment for him. My boyfriend orders a medium dipped cone...and that is want he gets. Just a medium cone. The dipped ice cream with the cone is what u would expect for a small/kid cone. He can finish the cone in just about 3 blocks. Thts how much, or little, ice cream he was given. read more

It's so disappointing to see all the bad reviews recently but I had a bad experience as well. I got food and a blizzard and I got my food after about 20 long minutes. It wasn't timely but at least I got it. I never received my blizzard though so I went up when I was about done with my food and asked if my blizzard was ready. Mind you, it had already been 15 ish minutes. I asked the cashier and she said well he's probably making it with an attitude and was totally rude about it. I said okay and sat down and waited some more time. I got up at least 4 times to see if it was ready and it wasn't. When we were done with our food there was no point in waiting for it so I asked for a refund. Then the cashier with the attitude decided to ask if I still wanted it. Considering how long others were waiting just for ice cream, yeah I'll pass. In short, don't go here it's such a hassle and the customer service isn't great. Won't be back. read more

Drove thru to get an ice cream sandwich which was hugely disappointing, and also got a large cherry slush. A slush is supposed to have little ice particles but this one had none, was luke warm, and tasted like a cleaning fluid smells. This place once was burned down and rebuilt, but why'd they bother??? read more