Idk what is going on here. People are in line forever not being seen. I guess manager is only hiring 1 person and making them do everything. No way to contact anyone. Managers line is an automated 'busy please leave a message.' Find somewhere else to go. read more

Terrible customer service. Girl on the mic in the drive thru was rude and talked over me multiple times while we ordered. Ordered only three desert items and each one was messed up somehow. Decided against going back through to get them fixed to avoid having food with spit in it. Please avoid. read more

I drove to this place completely intending to eat here.then I read the reviews and wow.seems like 5 years ago this place was great and then slowly went down hill.how do they expect people to eat here with so many bad reviews smh.anyways I'm definitely not eating here now lol.checking out other places now.good luck DQ read more

Horrible service! Will never go there again. I ordered a peanut buster parfait and 2 blizzards. The blizzards were made correctly. After taking a small bite from the peanut buster parfait- the peanut literally dissolved in my mouth and left a horrible flavor behind. I stopped and told the guy who worked there that maybe the peanuts had gone stale and he replied- " They are suppose to be soft and flavorless. That's normal. We use boiled peanuts." I can tell you this is not normal. I have had many of these over the years and peanuts are crispy and salty not soft and flavorless. Nor is there any mention of a change to boiled peanuts on the menu.Anyway- he just stared at me like I was an idiot and told me it wouldn't do any good to make another because all the peanuts were like that. He was rude - no offer to make anything else and no refund. I drove off and threw it away in the nearest trash. What a waste of 5.00 buck. Go somewhere else to get your ice cream! read more

Horrible. Ordered a chicken basket & every single piece of chicken was raw. Disgusting. Definitely won't be returning read more

Dairy Queen Grill & Chill - Raw chicken. - Fast Food Near Me - Oak Ridge, Tennessee

DQ has a great rewards app and I visited today for 2 small shakes/malts for $4! I was in the area and thought it was a good deal. The strawberry shake was sooo creamy! I usually order Blizzards, but anything strawberry hits the spot! The chocolate malt was too rich for me...it probably would've been perfect if it was made with vanilla ice cream and then chocolate syrup instead of chocolate on chocolate. If you love Death by Chocolate, the chocolate shake/malt is for you. read more

Dairy Queen Grill & Chill - Strawberry shake - Fast Food Near Me - Oak Ridge, Tennessee

See all

The best Dairy Queen i know. Met the manager. She does a great job with the crew. They rave about her. Wish she was in my neck of the woods. The food was excellent. Try the hot fudge sundae. read more

The service was delightfully pleasant! Which is very appreciated in this day and time. The food was hot and fresh and served with the same friendly smile. We will return to this Franchise when we are back in town. read more

Yeah do not go to this place. Unless you want frozen food. It doesn't make sense that make you wait because they are cooking the food and end up cold food. They don't deserve 1 star at all. This is the worse Dairy Queen. read more

The worst experience, ever! I should've walked out when I saw how nasty looking (and smelling) the 3 boys who worked the front of this store were! Clothes, hair AND NAILS were disgusting!! Literally smelled like clothes were a week dirty! ...and the excessive face jewelry was just an added repulsive charm to the look and smell! Did I mention that it was my bad for not leaving as fast as I entered this establishment ? Lesson learned. I felt bad for being the one to decide where to eat lunch for my elderly parents, due to the conditions we witnessed....but that wasn't even the half of it! They each ordered the $7 chicken meal with cheese curds (or whatever they're called) while I, having just recently eaten a late breakfast and not wanting a lot of food, just ordered a kids meal with burger "no cheese, no Mayo." Yes, when it finally arrived, yes, it had cheese on it. After paying, ((($28!!))) for this slop, we were informed that the grill had recently been disconnected and it would take about 8-10 minutes to reheat. As we sat and waited, we noticed the two chicken meals were immediately cooked and sat under the light for this 10-12 minute wait. No longer than we were seated, they bring us out the ice creams that came with the meal. Normally, these are consumed after the meal, not before. Throughout our extensive wait, I happened to look at the ticket, where I discovered not one but FOUR up charges!! When I go back up to the counter to confront the guy who rang us up, he immediately said, "oh yeah, there's up charges on the cheese curds and drinks." And I ask why he didn't inform us of this before charging them to our ticket, AND that we didn't ask for larger drinks, especially considering the drink machines are in the dining room for easy refills. He looked stunned and didn't have answers to why he did what he did, but suggested I could talk to the mgr. He was obviously trying to tack on as much to the ticket as possible and was caught of guard when i challenged him about it. I'm sure most ppl don't pay close enough attention to it so he is rarely confronted. This mgr, sloppy, very smelly and with nails that looked as if he had been digging in the dirt, came to the rescue. He insisted that one of the up charges was correct but for the others, he didn't understand why it happened. Actually, not one of the up charges should've been added! At about the fourth attempt for him to refund the entire ticket and recharge us, while working the window through his headset at the same time, I decided to sit back down and ask if they could just have their food, since it had been there for about 20ish minutes by now. I was ashamed to hand it to my parents. It looked to be a day old by this time. I couldn't believe they wouldn't just offer to remake it fresh but I wasn't about to throw another request at them, considering not one of them knew what they were doing. Needless to say, when the burger finally came, I'd lost almost all of my appetite! The mgr finally adjusted the ticket but I truly have my doubts that it'll be correct once the transaction goes through. Someone needs to manage this place or it won't stand a chance. You can't have bad service workers in both appearance and being insufficient/incapable and serve food like what I witnessed yesterday. read more

On a positive note, Oak Ridge is so happy to have DQ in town and I know they will do well once they work out their issues. On the downside they sent out packets of "join us for a free meal" cards which arrived a day after the cards expired. I stopped to inquire about using the cards and was told they could not honor them and for me to throw away the cards that were sent for my student group (15 free meal cards). I was disappointed but I still purchased food to support the new business. My to-go food arrived quickly but my blizzards took 20 minutes (cold food by the time I got it to the car). I recommend you give them a few weeks to work out the kinks before giving us place your business. I will give this place another chance at least a month down the road and will update this review. read more

Just ordered from here via Door Dash, I'm missing half my order & the Manager said that they can't do anything about it but put my name down on a list for next time. Really?!!?!?!? That doesn't seem right at all. Bad customer service, you should be ashamed. read more

Not surprised to say that this is now the third time that my order has been completely wrong. I was really hoping that my latest time ordering from them would be a positive one, but unfortunately I had left me not wanting to return. I don't know if I am the only one that this has happened to or not, but either way things need to improve. read more

It was good but I came here for ORANGE JULIUS though I hope y'all get it soon I love the orange Julius the strawberry Julius ummmm the pina colada Julius the pineapple orange banana Julius and of course the Tripple berry Julius! If you advertise it even the cup in store you should make the Julius just saying otherwise Dairy Queen is not so bad! read more

Disappointing. I was hungry y'all! Picked up food on the way home from work for myself and my boys. I asked for honey mustard for ALL of the meals, including my salad. Apparently this is not an option so I received honey French. This was brought to my attention when I got home. The gravy was old. The toast was old. Take my money, I'm a fool. read more

Dairy Queen Grill & Chill - Not honey mustard. - Fast Food Near Me - Oak Ridge, Tennessee

See all

So glad DQ is finally back in Oak Ridge! I'll definitely be a repeat customer, friendly service and good food so far!

Enjoyed classic Dairy Queen food and had their fish sandwich. It was delicious! Hot, fresh and crispy, it hit the spot. Nice to have a DQ in the area again! read more

So happy with our new Oak Ridge Dairy Queen! Always fast, always perfect, always clean. The kids and I come here on the regular! Very friendly place! read more