Service here was horrible. The fella with beard building the sandwiches at the end of the line was…read moremaybe the worst customer service folks I've experienced in a very long time. He was inefficient, i waited at least 10 minutes and got half my order BEFORE the folks who order in front of me. Then waited another 10 minutes for our second sandwich... my wife was done eating before I got my sandwich and my fries were cold. This guy was outwardly rude to everyone that I witnessed. I guess why I pay over $30 for fast food sandwich's, I expect at least fresh food and a pleasant experience. I got neither here today. That being said the sandwich was excellent!

First time coming here and Luke the manager was super nice and accommodating. Will happily come…read moreback, & food was delicious! Me and my partner split a large sub and small fry was enough to get us through the rest of our road trip & not make us feel too heavy or full! Thanks again for the exceptional service

I was really shaken up here a lot of shockingly morbidly, obese people that couldn't fit through…read morethe door. I wish there were a Panera nearby where I could've gotten a big salad. Here the salads with the dressing would be more calories than a burger. Food & Wine magazine rated Culvers as the number one restaurant with the healthiest burgers. I was starving & there appeared to be only fast food chains & gaming rooms nearby.

This location is typical of the franchise. Consistently good food and friendly service.read more

Review Visit: September 27th, 2016…read more I have been to many ice cream shacks/burger and let me tell you... This may have been one of the best burgers I have ever had. It easily places Top 5 for me. Maybe even Top 3! I grabbed a simple burger with the usual toppings and it was amazing. They are thin patties a la Steak N Shake, but they taste 100x better. For $2 for a simple burger... you really can do no better. I grabbed a small strawberry ice cream and that was pretty great, too! But why not a perfect 5? Well, the cashier was great at taking the order, but the professionalism of the staff behind the counter was a bit immature. Maybe I am just getting old.... They also have quite a few Decatur locations, one in Pawnee, and one in Mt. Zion you can also visit, if you are never in Springfield, IL.

They need to improve on everything. It's the dirtiest and most expensive Krekel's locations out of…read moreall of them. Place needs dipped in a vat of sanitizer and a paint job. The owner is obviously checked out because the place is a wreck and disgusting. Can't afford even to paint the picnic tables I guess. Food isn't great either and takes forever. Used to have a manager who worked here for years and the food was better. Since he has left and the owner is there, place is a mess. Burgers aren't the same anymore and again paying way more than any other location by far and their rent is no way more than other locations like in Forsyth! Btw, Forsyth is the best location for all aspects- clean, food is always good and the staff is amazing! Worst Krekel's out of all of them.

honestly I would rate this less than one star if I could. I am a frequent and have never once…read morereceived my sides AT ALL or the extra sauces that they make me pay for. 0/10.

So delicious made exactly the way I like it people are always very friendly there.burgers be hotread more

This was one of the most frustrating fast-food experiences I've had in a long time. I was…read moreovercharged, and to make matters worse, two separate meals were missing items. It's hard to understand how that many mistakes can happen on a single order. When I brought the issues to the staff's attention, there was no apology, no sense of urgency, and no indication that anyone cared. They acted as though it was an inconvenience that I expected the order I paid for to be correct. Mistakes happen, but poor customer service is a choice. Between the overcharge, the incomplete meals, and the dismissive attitude, I left feeling like customer satisfaction was the last thing on anyone's mind. I won't be in a hurry to come back.

The restrooms looked they have not been cleaned in a very long time. The floors were sticky…read morethroughout. My husband observed a male worker leaving the restroom and not washing his hands. Our cashier while not rude, never smiled nor looked at us. The overall impression is a staff who hasn't had solid customer skills training and no sustained leadership. I realize it's fast food but the vibe was depressing and just ick. Late travel route home and not many options. The food was prepared well but it was a real consideration to not even order because of before mentioned issues. Hunger at late hour won out, but I wouldn't go back.

Went for some orange chicken and brown rice but no one was there and at the drive-thru. They have a…read morefancy ordering machine now but I couldn't figure out how to work it so the girl came on and I ordered through her. I was going to get a double portion cuz I was really hungry or thought I was from getting the nasty chicken on Tuesday... But she talked me out of it and now I know why because it was worse than getting the chicken at the new Long John silver's. Panda Express didn't have no brown rice which everyone knows it's healthier so I think that should be on the menu instead of the white rice which is fattening and I did get three crab rangoons but you couldn't taste no crab in it and they were stale too or not fresh. The chicken was not good either. Probably why there was nobody there parked at their location or in the Drive-Thru except me. Thanks to the cashier who waited on me and talked me out of getting the double portion; she was at least nice.

Good food drive thru robot is not good at all took me 10 minutes to order when it should have taken…read moreless than 30 seconds

Bad food, bad service, terrible ambiance. We ordered at 11:30 for sandwiches to be picked up at…read more12:45, so, 1 hour and 15 minutes in advance for 6 sandwiches. I sat and waited until 1:00 and when I asked how long it would be, the staff was super rude and said "Yeah man, sit down, we are busy". They certainly didn't look busy, aside from the fact that they were taking forever to make sandwiches. Except when people they knew walked in, they were served right away. They need to shut this restaurant down, fire everyone, and start over. They never get the order correct and clearly don't care about service. Order was finally finished around 1:15, 30 minutes after we wanted and 1 hour and 45 minutes after we ordered..... for cold cuts. Got home, they had shorted us a sandwich, chips, and two sides of ranch. Went back, they were rude when I asked that they give us what we had already paid them for, put us to the back of the line, and I waited another 30 minutes. Horrible staff. Horrible service. Horrible food.

This is such fast service! The sandwiches are so plain but really comforting! The atmosphere is…read moreclean and prompt!

Driving Rte 66 on a Sunday afternoon after having skipped breakfast we weren't about to be too…read morepicky about our lunch stop. This "diner" delivered on that parameter. It's a fine place to stop if you're not too picky about what you're eating. Diner is a misnomer. It's fast food - burgers, fries, etc. On the upside, service was fast and the food was piping hot. On the other hand, Lord help this place if US Foods is late on their delivery. Nearly everything was straight out of the freezer into the fryer. Except the overly wet chicken salad. That was probably straight out of the 5 gallon bucket. The chicken strips were more like planks, both in shape and texture. They were maybe 1/16 - 1/8 inch thick and most of that was breading. Oh, and the decor is Rte 66 theme park and the ketchup is generic.

We came here twice while visiting the area. The first time for ice cream, which was really good…read more The second time for ice cream again and I tried a chili cheese dog, which was tasty. The service is friendly and the food comes up quickly. There's seating inside and out, which is nice to have a choice. All in all a very good experience.

I really miss the old steak and shake, before Covid ruined all of them. But this one still gives me…read morehome. Great service, food was very good. We were a little disappointed because the milkshakes didn't come in a glass Also kind of bogus that I didn't win the claw game, what a waste of $1. Bathrooms a little icky. Will be back.

Cold fries, over seasoned burgers, my small chocolate shake was given to me as a kids shake with…read moreleftover mint taste from my wife's oreo mint shake. Make it the normal chocolate shake first or clean your equipment. We both are disappointed. neither of us finished our food and it was almost $40. This place has gone so far down hill. You used to go in there to a packed crowd and have great food and service with real silverware, now we have teenagers and plastic bowls.

Very good food but the wait through deliver was way too long I thought I would be 30. We arrived at…read morea picnic and it took 30+ minutes to arrive but the food is really good would suggest

It's the best sub I've had in a long time! I wish they were closer. Being a chain it was fabulous.read more