I waited in line for 22 minutes and there was absolutely nobody here except for one car in front of me. Also, I know it's not the employees fault for the pricing but six dollars for a medium slushy is insane read more

The wait time for fast food was about 40 mins. I got my food cold and they didn't even know jf it was mine or not bc they didn't tell me the order number. Would not recommend going there and maybe even closing the place would be a better idea. Looked the back and I think the cook wanted to leave. Also would love to add the fact that the drink machine wasn't clean and out of almost every drink. Would also like to add the fact that all of the food in my groups order sat out for at least 15 mins before they handed it to us. P.s. excavator or bulldozer would work best!!! read more

Dairy Queen Grill & Chill - How the food was served to me.. - Ice Cream & Frozen Yogurt Near Me - Troy, Illinois

Visited at 10:30 a.m.opened at 10:00 a.m. The place was dirty/disgusting. Gnats flying all around tea machine by the soda machine Gnats all around the trash can. Food under all the tables floors have not been swept. I don't think it has been cleaned for a very long time. Dried food and liquid all around the soda area. First time I took my grandson and I will never take him back. and seeing the inside I will never go thru drive thru again. DQ days are over it was that bad. read more

I am usually not the type of guy to be impatient and annoyed of service .but I couldn't help to notice how much brain cells I was loosing watching a group of teens laughing and socializing to each other while completely messing up me and my teams order.not only did It it take 30 minutes to get my food but after I took my first bite I noticed how cold my food was to where it made me wanna walk my ass into oncoming traffic .never did it I think such a popular restaurant would be ran by a bunch of teens that didn't graduate highschool .figure it out read more

Their food is ok. But it's way too expensive for what you get. I prefer to go to other nearby fast food establishments.

I ordered a blizzard and when I got it it was drinkable. Like milk. Dissatisfied I ordered a blizzard and when I got it it was drinkable. Like milk. Dissatisfied read more

Every time I come in the DQ, I have a good experience. Maybe if people stopped being lazy and actually came in to eat with their family instead of looking at their phones like the ugly rats that they are, they would know that. The food is good and so is the service. I feel welcomed and appreciated at this specific location by the wonderful staff. Thank you for being so magnificent, I can't wait to visit again. read more

Lady taking the order was very rude. Asked if we had anything else to order then immediately said the total and finished our order. Had to wait for her to finally respond back before ordering the rest of our food. Food took quite some time to get done and only had two chicken strip meals. Lady also slammed the window in our faces, won't be happy if I come back to her again read more

Walked in, no one readily available to greet us. After a few minutes, teenage kid came to the front. We were the only people in the restaurant, by the way. They forgot to give us a drink cup and our dipping sauces. After we sat down and started eating, another customer walked in who didn't get helped until several minutes of standing at the front. For our food, terrible. I understand it's fast food, but it was horrible. We were a party of 5 and the only 5 person table was dirty. Message to the manager: maybe provide a little more supervision! Will not be coming back. read more

Quality of food is horrible they use dirty grease, fries were soggy and terrible plus it was very old chicken strips. Called the manager to rectify the situation told me it was nothing she can do to make this right. Very rude and didn't seem to care at all. I don't know who the manager is but April 14 2023 I called at 9:04 p.m. quality don't match the price at all. I'll be call corporate. read more

Dairy Queen Grill & Chill - Chicken strips fries and missing toast - Ice Cream & Frozen Yogurt Near Me - Troy, Illinois

She act like she didn't want to be there food was not fresh just warmed back up even the toast the strips were hard asked her was ketchup and stuff in the bag she said yes lied about that no napkins no shit I will never go there again if I do nothing else would be open terrible that's what I get I was going to order somewhere should of ordered somewhere else read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Troy, Illinois

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I am the Brenda they are making fun of! I complained about them not getting my order right in THEIR town group. This is the result. Very UNPROFESSIONAL. I will take this alot farther. read more

Dairy Queen Grill & Chill - I am the Brenda they are talking about! UNPROFESSIONAL - Ice Cream & Frozen Yogurt Near Me - Troy, Illinois

Currently the Dairy Queen Grill and chill, in Highland, Illinois, is closed down for remodeling. However when it was open the food was delicious especially my favorite the buster bar. Manager woman was very rude however. read more

This DQ has adapted to COVID-19 and gone to a drive thru, car pickup and delivery. The staff is always friendly even when it is busy. The food is always hot and cooked to order. The Blizzard's are always a good go to here. A tip: Order ahead on the app for a contactless payment option, plus earn points to get free food and treats! read more

Haven't been to DQ for a while. Been wanting a good hamburger. I got the double cheeseburger and it was delicious. Got onion rings also and the were hot and crisp. Next time I have a hankering for a hamburger the way they used to be then go to this DQ. read more

I ordered onion rings. Three onion rings came in the order. That's right- you get three onion rings in one order!!! Disappointed!!! read more

Dairy Queen Grill & Chill - Only three onion rings in an order. - Ice Cream & Frozen Yogurt Near Me - Troy, Illinois

Lack of organization and sense of urgency with the work crew. Took a while to get items through drive thru. The 2 two cheeseburgers we ordered were not at all warm/hot, totally cold. The cheese wasn't even melted. We saw people leaving because it was taking such a long time to complete orders. We won't be back. read more

Rude and slow. I've been here a handful of times and waited 15+ minutes for a simple blizzard.

It is a Dairy Queen. So what is there to say except they generally get your order correct. You get the customer service you expect from a fast food joint. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Troy, Illinois

i literally redownloaded yelp just to write ANOTHER review and make sure everyone knows how absolutely pitiful this dairy queen is. unacceptable long wait times in the drive thru. and it's always been like this. two people in front of you in line? welp get ready to wait the length of an entire US president's time in office. Food is subpar at best and good luck getting the right stuff. BOTH my blizzards were wrong. BOTH OF THEM. HOW ARE YOU SO TRASH AT YOUR JOB BRO. you guys are horrendous always have been always will im going to bed without some nice ice cream jn my stomach that i paid an arm and a leg for. you suck so hard read more

Just drive past this DQ. Fries were old and cold and the burgers were at best, room temperature. My daughter asked for no ketchup and they just threw a pre-made burger into the bag. And never trust a a burger king that doesn't serve Steak fingers. We weren't even out of the parking lot before it was all in the trash.. read more

This place is a joke. The wait times are just horrendous. We've been waiting in the drive they for almost 10 minutes now. All we ordered was 3 small blizzards. It's like the people working here are jacking around more than helping the customer and serving them. I'm not sure what is wrong with this place but I try to avoid it at all costs anymore. read more

Had a great chicken tender basket dinner tonight. Food was fresh and tasted great. Staff was super friendly and order was accurate. Lobby is clean. Great experience. read more

My daughter loves the grilled cheese and that is the ONLY reason I visit this location. The drive thru staff is so unprofessional and unfriendly. I once waited at the window for SIX minutes until I was acknowledged. They saw me and I was just ignored. Something serious needs to change at this location or they are about to loose a loyal customer. read more

I had a return visit and they are using the same practice of "closing" trash cans before the restaurant closes. We ordered three value meals and one order was lost. There was only 5 people in the store. For fast food we were there over an hour because of the misplaced order. Really? Losing stars fast here. read more

This is the worst Dairy Queen I have been to. The workers have no idea what's on heir own menu, nor how to interact with customers.

Ordered 2 chili dogs and a shake. Hotdogs were rubbery and the chili was dark black and tasted burnt. The shake was thin and when it was presented I said so...All I got was a sorry. Will never go back, suggest you avoid. read more

Have stopped at this location off and on and had mixed experiences with the staff. Food has always been great! Yesterday I stopped on my trip home. Pulled up to order at drive thru and was told they would be with me in a minute. I figured they must be really busy but didn't see any cars backed up but hard to see side where window was. After 5 minutes of silence I had enough. When we pulled around there was only one car at window! And as drove by and looked inside there were only two customers at the counter! Horrible! Never stopping there again! read more

I've read all the other reviews and can only say they must have gone above and beyond to improve this place. They have done a complete 180 because my experience was ....Fast friendly service, accurate and delicious. read more

I had a very unpleasant experience at the Dairy Queen in Troy tonight. As I was waiting for my ice cream in the drive thru, I clearly heard one of the workers refer to me as a motherf***** solely because I ordered 4 blizzards. I am very disappointed with the service I received and plan on never taking my business there again in the future. read more

Been here multiple times and treatment is always the same. Evening counter and drive though staff is very UNFRIENDLY and immature. I get that the employees are high school girls but at least act like you give a "?!@ about your job or the paying customers. You may want to also be a little less obvious when your making fun of your dining room customers!! What a shame!! read more

Has nice food for a fast food restaurant. They give nice beverages also that are fountain. Makes their special blizzard which is mixed up ice cream which has broad variety of topics. read more