#45/2022 This is a franchise Jack in the box located at Troy Illinois 18 miles north of St Louis. It's right next to the Pilot truck stop it's open 24 hours again. However do the staffing issues they have the dining room closed around 9-10 at night the drive-thru stays open all night till the morning. I came in there was a little crowded but I was waited on quite promptly which was nice. I've not been to a Jack In The box in some years forgot all the stuff they have on their menu this one has a 24-hour breakfast available at all times if you want they also have tacos the taco bar does go down in the back so tacos sometimes for cleaning aren't prepared at night time all the time right away same with grilled chicken when the fryer goes down for cleaning. But I ordered up an old fashioned number seven bacon double cheeseburger. Which came with cheddar cheese and swiss cheese ketchup mustard and bacon and light mayonnaise. Onions which I don't care for lettuce tomato you can ask for that comes on the side if you want these burgers don't really come with them as a rule. I ordered some curly fries and they had the freestyle machine so I had diet ginger ale Seagram's. It was good I thought it would be bigger as far as the burger goes it was a little smaller than what I thought for a double but I guess through The years things have kind of downsized. The curly fries could have been better they were a little older I didn't know how long they've been sitting in the basket for but they were okay but not super hot and fresh. I used the can before I left it was pretty clean no problem there and didn't want to stay long as I was tired and wanted to go out to the truck chill for a couple hours and go to bed. So therefore I'm giving the three stars not more not less it was a pretty much average across the board experience here at this one and I'll just leave it at that read more

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Slowest flipping fast food place ever. They give the Burger King in town a run for the title. 19 count them 19 minutes for fast food. Ordered three combos two with curly fries got regular. On top of that we had a jr chicken and jr cheeseburger both almost smashed flat by whoever wrapped them. I have a feeling the kid that used to smash the burgers at McDonald's down the street got fired for smashing and now works at JIB. On the plus side they gave us a large 50/50 fry we did not order. read more

They didn't give me my full amount of nuggets. My fries were halfway full and soggy.

Honest Review for Jack in the Box in Troy, Illinois: Both restrooms were dirty with no hand soap in one of the restrooms. Trash cans were overflowing in the restroom and in the lobby. It took awhile to get our food because I think the manager was training someone. (Not her fault because she was hustling.) When we received our food, the fries were ice cold. The sandwich was a little warm, but my chicken was fresh and hot. The lobby itself was dirty with sticky floors and dirty tables. We had to clean off a table ourselves. Another customer commented that the young man working the register and picking up food should be washing his hands or at least wearing gloves because money is germy. I did not hear his response, but the other customer was not happy. Overall, we'll go to Arby's next time! read more

This place, was far and away the experience and quality we were waiting for. They were fully staffed with a friendly, fun, engaging staff full of people that seemed to actually care. They were chatting with customers, laughing, engaging and all of our food came out perfect. I can't speak for all Jack in the Box's, but this location, it's management, and it's staff were awesome! read more

I came in around 4:20am and was hungry after my shift. waited for my order to be taken at the drive thru, and no ones to be found when I pull around. I go around and look through the window etc in my car and still no one. I go back around to the drive thru order screen to see another person waiting. I let them know I was waiting like 6mins before and they left immediately . I'm just waiting the extra 20mins for McDonald's. Pretty they're asleep or something read more

Jack in the Box - Ghost Store With An Open Sign - Fast Food Near Me - Troy, Illinois

Worst experience I've had. Period. From the moment we tried to place our order where we literally couldnt get even a glimpse of eye contact. Even aftering calling out for help. After we got the order rung in on our own accord, couldnt get a cashier to take our money. When we finally got one, they then manually entered the order we had on a receipt after we wasted our time doing it the first time! Almost all the drink selections were unavailable, kitchen looked disgusting, bathroom had piss all over the floor and was disgusting. Then, they messed up our order to which the woman in the back became vocally combative on how she "wasn't gonna make that wrap!" Shit show, top to bottom. Close it down, send all of those employees to separate parts of the world to keep that "perfect storm" from coming together again read more

Only door dash not trucker friendly. Called someone a bitch. Food is moldy Slow service read more

Horrible customer service from manager! waited 21 minutes for my food and when I got it the fries where cold and it had black things that looked like pepper but that's from the oil being so old and not changed and the guy before me said he been waiting for 45 minutes waiting for his food!! and the guy before him was telling that guy he waited for a while too. I'm 36 years old and never written a bad review anywhere but this time I had to because it's really bad. that manager needs to be fired ASAP read more

Family had 3 different breakfast sandwiches All were cold and egg way overcooked. Was horrible. read more

I've never been to a place where they couldn't get an order right and refunding because of the extremely long waiting time and not getting anything you ordered. Garbage can overloaded in the kitchen and garbage on the floor. Unsanitary looking kitchen. Technically should be closed down for the unsanitary kitchen conditions. read more

I visited this Jack in the Box on a road trip moving to a new city. I didn't expect much quality from a fast food restaurant off the highway, but Jack in the Box really performed poorly. It seems like this location is run exclusively by teenage boys. Service was unpleasant and the cashier was super rude. The employees were goofing off with one another and spending more time on their cellphones than on getting people served and on their way. It took close to half an hour to get our food and when it did arrive, the order was wrong. The restrooms and dining room were desperately in need of a cleaning. With cold food, inefficient and surly service, and a stronger Lord of the Flies vibe than I care for, I will give this location a miss the next time I am on a road trip. read more

Really really bad when the store manager Corina goes off on a customer cussing them out not a good look for a store on top of the fact of being filthy and dirty and they treat their employees like crap. Their customers like crap they've got a manager who goes in the bathroom and doesn't wash your hands. read more

If I could rate this place lower I would. My sister and I went here to stop quick on a road trip out of town and we waited OVER AN HOUR FOR OUR FOOD!! Around 40 minutes in, we went BACK THROUGH the drive through to let them know we hadn't gotten anything yet. They did not care at all and were incredibly rude to us. Then, we kept waiting and they forgot some food and said they never received the order even though I had a receipt for it with NO remorse on the wait time or forgetfulness. The worker treated my sister like crap for asking for her food that was not given to her. Worst service I have ever received. This place doesn't even deserve 1 star. Horrible service, horrible staff, HORRIBLE experience!!!!!!!! And I never ever write reviews for places, but this deserves to be shared so people do not go here. read more

I stopped by there tonight around 10:04pm. Does the drive thru close at 10pm? The staff said they were closed and when I drove past the window, the staff was eating food. So were they really closed? I feel like the staff does whatever they want at this location. Such a shame because it is a prime spot for many. read more

First time evah at Jacques in zee boques. Super friendly counter service. Highlight for sure. My husband insisted I try his fave ultimate bacon jack. The lovely lady behind the counter got me to get the curly fries. Definitely good advice. The curly fries are way better than regular. The burger was an odd cross between a Wendy's baconater and a Super Sonic bacon burger. The mustard makes it in my book. I'm sure my husband will have me stop again on the way home. read more

The service is terrible had to wait 40 mins for my meal and they only had 2 customers inside and a full team, I'm very dissatisfied, the management is also horrible. The short big lady was very rude to her employees and yells at them for her own mistakes that she has made, it happens everytime I'm there. The only good part about that place in Troy IL is that it's always nice and clean inside. read more

Just left this location. Took 36 minutes to get our two cheeseburger meals. Soda machine only had water and Mello yello available. The woman working the front desk was clearly overwhelmed and having a difficult time appropriately communicating with her co-workers. Several customers stood in line after us with no interaction with staff and had not been served with in the 36 minutes we waited for food. I would recommend another location. read more

We went to a nascar race in st.louis and went to this location 3 years in a row. Every time we got there and we were ordering the staff said it was a 10 minute wait at least. They never have enough staff members like one year they only had one person working. read more

Service was fine but the food was terrible. The tacos I ordered had a terrible taste and had small pieces of burnt food in it. I was given more to replace them but had the exact same problem. The worker said the reason they were burnt is because they need their fryers changed. I just wish I was told this before instead of wasting my money on inedible food. read more

We ordered 2 double bacon sourdough combo's. The meals were very good. The gentleman Zephaniah was very friendly and kind. The manager Kira worked with her team and you can tell that they jelled well together. We did not use the restrooms so we could not attest to the cleanliness of them. They were very punctual with our meal. They were very busy but yet still polite. We would stop there again not only because of the food but because of the team that made it. read more

Ordered online and when I got there to get my order they were out of everything I ordered. They offered other items but that wasn't what I wanted. I asked for a refund or credit and was told no. They basically stole my money. read more

Had to choose 1 star because there are no other options. One of the worst Jack in the Box crews. Staff was sitting on the lobby with the Open sign lit up. "24 hours" my ass. read more

Likely the slowest fast food in the fast food industry. The service harkens back to the pre fast food franchise days, long before Ray Krok revolutionized the industry. Want a Jack in the Box experience without the pain of actually having a Jack in the Box experience? Watch the movie "The Founder" and experience the pain Michael Keaton, as Ray Krok, experienced while peddling his wares on the road. read more

Don't stop here services sucks unprofessional always shorts staff managers never want to helps consumers...zero left for this place

No service waited and was ignored, left after 15 minutes, I shall avoid this location at all costs

When im working at midnight and i need something to eat i call to see if theyre open and they always tell me they are open but will be about an hour wait because theyre so busy, they tell me this while at the same time not having anybody in the drive thru and all the lights off to make people think theyre closed. This is the only jack in the box ive ever had this problem with and its happened multiple times. read more

genuinely one of the worst experiences i've had at a fast food restaurant. me and my friends ordered ahead online on the way to the restaurant, and when we arrived we were pulled forward to a spot and told it would be ready soon. only to find out, this is not the case. we were waiting for 30 minutes before the person in front of us got their food, and we continued to wait. everyone in the drive through continuously drove away after getting their food right away, while we sat in the car and continued to wait. keep in mind, we only had two orders. one being a chicken sandwich meal, the other a burger. after waiting another 30 minutes we went through the drive through to ask when we would get our food. keep in mind we were being civil and kind to them, only to find out that they claim they never received them. they said they would finally begin making them now, and after pulling up to the window, they claimed they had one order, but never received the other. we then showed them the receipt on our phones, and they closed the window in a sigh and eye roll before walking away. after they came back we told them what we had for the other order and it was finally being made. we made sure to tell the individual that the order had fries a drink and ranch, as well as the other order had a drink that we never got. once again got an eye roll. finally our order was given out and even then, food was cold and ranch was not in bag. as a fast food worker myself i understand the stress that it brings, but this experience takes the cake. waiting over an hour for 2 orders is not acceptable. DO NOT RECOMMEND. read more

I've come here twice and both times they state they only accept door dash orders. Went to Arby's instead. Good luck getting business.

Absolutely horrible service. Lady at the window had a horrible attitude and did not know how to take a damn order. My fita pita was strung out all over the bag. Sauce all over bag. Didn't give us Diet Coke the first time do we asked to get Diet Coke and came back with a Dr Pepper. Literal idiots. Should be called back in the box because of how disgusting the food was I wanted to take it back. Will never come back I hope they close down and all of the employees lose their fucking jobs worthless trashcans. read more

Waited 40 minutes for ice cold tacos that I had to spit out. I wouldn't even feed that to my dog. Disgusting.

I live literally 4 minutes this location in Troy Il. and I will go out of my way from here on out to go to the Edwardsville location! I have had several terrible experiences at this location, but none worse than the one I just experienced and this is now my second terrible review for this place! My girlfriend had to repeat her order several times to a employee named Cameron while he was waiting on other customers! While I can appreciate the multitask for customers, but one shouldn't do it if they can't because it doesn't allow you to focus on a customer and it ends with, well the service we just had! I called there and asked for the manager to let them know my food was cold and there was a hair in my food and I didn't even get to say all of those few words because the same guy (Cam) that's claims to be a manager says to me are you going to keep harassing me?! I was a little confused and irate at this point! I mean if you have a unhappy customer, as a manager you listen to their concerns and not make them feel like you don't care about your customers or that you're to busy to listen to them! This employee is terrible and if he is actually a manager it goes with out saying why this facility is absolutely terribly ran and the service is horrible! This facility is just terrible and if I were you I would take note and eat at one of the other better restaurants within minutes of this place! 2/11/2018 Yet again we go through the thru at this location and I can't say I received terrible service because I received no service at all! We waited in the drive thru for 10 minutes to have no one even attempt to take our order. So we pull through thinking we can order at the window and wait another 5 minutes there to have no one at all come take our order. This Jack in the Box apparently just has terrible people running this establishment. This is now the 4th absolute terrible experience I've had here. Sad as it is to say I keep giving them the benefit of the doubt several times that they've corrected the mistakes and have taken steps to fix it but clearly they have not! Avoid this location at all cost and visit one is of the many other fast food location within a minutes drive! read more

I have been avoiding Jack in the box since all those people got sick and several (I believe it was around six dead) died. They obtained some contaminated beef and they did not bother to throughly cooked. Also this location sucks with too many truck stop adjacent to this place and it is a pain to get in and out of. Well it has been over 20 years since they had killed anyone with their food so I thought that I would brave the place again. Well the fries were greasy and stale and the container was only a fraction of being fulll. The seven dollar burgers are way over priced for what you get and the burger did not taste like it should for $7.00. I am not going back to Jack in the Box again at this loaction, McD's, Burger King, Taco B, Arbys and more are in same area and food is much better, but I rarely go to any because they are fast food. I used to love their sour doe grilled burgers, but I have no interest in going back if they do not change a lot! Sure I used to eat fast food constantly in college and long after too, but I am working on eating healthy. read more

No tacos available because they were frozen. Third time ordering tacos this year and third time they were not available.

The tacos I ordered were very good but I got curly fries also and they were way over cooked. The place was not very clean. There was food and stuff on the tables and it took a while to get the few things we orderd read more

While in the drive thru the guy taking our order asked what we would like so I said give me just one second please as I was waiting on my 6 year old to decide, and he responded by asking if I could back up to the preview board which wasn't a big deal I said of course, but then he said it's called a preview board for a reason. Worst customer service ever. read more

I would literally give ZERO stars if i could. Me and my fiancé went through the drive thru Thursday July 15th , around 10 pm. There was a lady working the drive thru and was as rude as ever. We pulled up and there are 2 menus. The lady at the drive through asked us to order and I just said "just a second" and she literally yelled "well if you're not ready and don't know what you want, then you need to back out of the line" I was appalled. We observed the first menu and had an idea but the second menu had additional options that we just wanted to look at. I told her this and she still being hateful telling me i should have been ready. So then I proceeded to order and asked her what all came on a specific sandwich and the lady started getting jazzy reading off the items like it was an inconvenience that she had to do that. I asked for a specific item and she blatantly told me "nope were all out". I've NEVER received service so HORRIBLE than I have here. We asked the people behind us to kindly back up so we could leave. I'm not even from this area but will NEVER go back if she is still there. I will be calling corporate tomorrow. Disgusting nasty behavior should never be thrown at customers. read more

Jack in the Box rules! We go to Springfield, MO from Chicago a couple times a year to see our in laws. This Jack in the Box off Exit 18 on I-55 marks the point where we stop for gas and for food. It's 24 hours which is nice and the food is outstanding. My wife loves the tacos, I'm a burger guy myself so I go for the double cheeseburger and seasoned fries. Yummy. Coming to this Jack in the Box is a staple part of our Missouri trip. I even brought home burgers home from here a few times, they're that good. Not as good as In N Out Burger, but since we will never get In N Out Burger here, this will have to do. Hey Jack -- take note of Sonic -- the Sonics that opened in the Chicago area are PACKED! We sat in a packed Sonic in Bartlett at 10:00pm last night to get food. Jack, PLEASE open shop up in the Chicago area. They would do so well! read more

No lettuce and tomatoes either for my classic buttery jack. Why they dont just tell us to choose another burger? Without lettuce and tomatoes, the burger just like a burger number 1 but I have to pay higher because I pick classic buttery jack!! read more

very bad service. had a big party bus, stopped to get something to eat for everyone and lobby was closed. Walked to the door and they had all there weed/dab sitting out on the table. Once they realized we were there they came up and got it and took it to the back. Highly DO NOT recommend!! read more