Very disappointing experience. The drink machine wasn't working, the ice cream machine was also broken, and the employee at the drive-thru window was rude and unfriendly. To make things worse, the BBQ sauce they gave me was expired. Between the poor customer service and the equipment not working, this visit was frustrating. I hope management addresses these issues because this location needs improvement. read more

FILTHY....... FLIES EVERYWHERE MESSY.... Abselotley horrid. 20minutes for a 5 person meal! BONKERS!!!!!!!! Service was the definition of "okay" cashier was the only good thing about this messy ahh place. Play place probably has lice in it. The bathrooms look like they have been thru wars and h e double hockey sticks.... read more

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Always friendly and quick service. Very clean and modern dining area. Michael Selby loves this place.

This is the worst McDonald's in America. Try it again tonight nope one star. The fries I swear it had to be six hours old. What a joke. Don't go here. read more

Poor customer service every night when I come there around 2:50 or 3 o'clock there is this heavyset white girl with a hearing aid And the skinny dude with a beard always saying they're clothes while they're in the back smoking and I called up there the next day and they said they're open 24 seven has happened to me quite a bit have seen cars there every night and nobody responds read more

We frequent this McDonald's and have hardly ever had a problem. Yes the kids are a little loud in the kitchen. But they are having fun as they work. I'm happy to see this. The lady that fixes the fries is totally on top of things. When she gets a minute she's is wiping the equipment and sweeping the floor around her. She also helps at the front counter and the window. It's mostly in the later part of the evening when we are there. The 3 managers that we've experienced are not only good with the customers but interact well with fellow teammates. Most of the teammates have come to know us and have been nothing but nice!! Kudos to all of you!! read more

Had almost zero parking for regular cars has plenty of space for seating inside a tad overcrowded could be due to a party going on men's bathroom was wet and needs to be mopped it did have plenty of places to order food some of the tables have not been cleared off the employee working the fry station is not wearing gloves the sandwich stations are messy I received my food quickly but my frappe took a decent amount of time clearing screens before the orders are actually completed we received the wrong toy with our happy meal I waited over 6 min for a frappe they gave me the wrong sized frappe the drive thru wraps around the build back to the road the burgers I ordered weren't made properly read more

McDonald's - Fast Food Near Me - Troy, Illinois

If you like burgers smashed flat for no reason then this is the place for you. I stood there and watched the kid smash the sandwiches for no reason whatsoever. I really e I could have said no and made them remake it. But that is more trouble than it is really worth. I worked at McDonald's back in the day. The one thing I never did was smash the sandwiches as flat as he seemed to think was necessary. read more

McDonald's - Flattened McDouble. - Fast Food Near Me - Troy, Illinois

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The food here was very good. The people were very nice and friendly. The Big Mac was yummy

Mikayla F is unprofessional and refused service. When starting a job, it should be nothing but respect and professionalism when simply taking an order, difference aside as many high schoolers work and attend here. Thanks so much! read more

Came back 9 months later and my friend has become the real life embodiment of Thor. Idk what this mcdonalds does but it turned him into a Norse god so 5/5. read more

Ordered online, went to pick up, got all the way home sat down to eat dinner and half of my food was missing! My husbands food, my sons food. This is infuriating my husband drove us all the way back up there to get this figured out and the lady who reluctantly(after arguing with us) handed us our food. She then proceeded to slam the door in our face(yes this is the same lady who handed my food the first time) and she even stated she was the manager. What kind of manager forgets customers food, argues with them, and then slams doors in customers faces??! This woman needs to be corrected ASAP. read more

Let's start with the good --piping hot french fries. Not so good/terrible excuses for grilled and spicy grilled chicken sandwiches. Iced tea was watery read more

McDonald's - Spicy chicken sandwich - Fast Food Near Me - Troy, Illinois

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friendly and fast service!! they said hello, smiled and said have a good night as we were pulling away. a little bit of kindness goes a long way read more

Been here a couple times and the drive thru is SLOW! Every time there are 3 people sitting at the par window just hanging out.

Worst McDonald's I've been to, waited 25 minutes in drive thru while 20+ cars got there food. Went in and my food was sitting cold. Appreciate the man who got on the workers but should've got the cold food for free. read more

Placed a mobile order on the app and when I arrived, everything was fresh and ready, and the staff is very friendly

Okay, my little man is here visiting so I'm at McDonald's. Yeah me! :P Not my favorite place to be, but he was up early so here we are. Wasn't busy at all and it looked very clean. To my surprise the "play place" did not smell funky! It was nice and cool also, which was great. Little one had pancakes, he said they were great! Unfortunately, no other kids showed up to play so we didn't stay long. Very nice McDonald's. read more

McDonald's - Pancakes - Fast Food Near Me - Troy, Illinois

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When I got my cookie it was cold and hard, I'm so upset you ruined my day!. They do not give fresh cookies! I would not go here again.

No complaints. It's a typical Mcdonald's. Food is always hot, and my order is always correct.

This was the best service I have ever had in my life. Got my food before I even walked away from the counter. Thank you mcdonalds, my night has been blessed. read more

McDonald's - Two bro's chillin - Fast Food Near Me - Troy, Illinois

This is a 5-star rating for as far as McDonald's goes and as far as fast food goes. This is probably one of the best McDonald's I've ever been to. I go by fairly regularly (probably more than I should) and they are consistently fast, the food is hot every time, and I have never yet had an order be incorrect. I've often been during a breakfast rush or a lunch rush and the flow is like that of a Chick-Fil-A. Proves to me the rest of you McDonald's are just being lazy and incompetent since I can see it can be done. Further, the ladies in the drive-thru during the day are always super friendly. It's almost as if they enjoy what they're doing. So in summary, great for a McDonald's. Would easily call it the best one in the area. read more

Well...it's Mickey D's...not a five star restaurant. With that said, I typically have a good experience with this particular location. I'm normally a drive thru customer in the mornings. Typically for an iced coffee. So, because of that I don't have problems with getting the wrong order usually, but I do have a problem with the inconsistency with the way the iced coffees are made. To avoid this, I've started telling them how many squirts if cream and syrup I want...this is a bit annoying ;( Overall though...the food is typical McD food and the staff is normally friendly, and as with any business with such a large percentage if high school student employees... the service is mediocre...all predictable and expected. It is also clean and recently remodeled so the atmosphere is very modern and sleek. read more

McDonald's - Remodeled building 2011 - Fast Food Near Me - Troy, Illinois

The manager here made the local paper for being recognized as one of the top managers in the chain - I think one of only about 350 in a chain that has over 17,000 restaurants? Very impressive. So, I was driving close by around lunch time and decided to check it out even though it was a little out of the way. The restaurant is spacious and mostly very clean - the men's room could've used a little attention but perhaps the last visitor there was messy? The server was extremely friendly and helpful, and most impressive: the food was ready in about 2 minutes! That is commendable considering: A. It was lunch time, and B. I ordered a cheeseburger with no condIments for Boone. When I asked to speak to the manager to compliment her on her award, she was readily available to speak and very humble and gracious. I'd have given them 5 stars except the fries seemed a little undercooked...but not to the point I didn't eat them. And, Boone thought they were perfect! By the way: I notice they have a 2.5 star rating (better than Edwardsville's 2 stores!) which isn't all that great. However, you'll notice the worst reviews are from a few years ago. So, I'm thinking the new manager will turn things around for the better - give them a try! read more

Ice cream machine still broke ..... guess we'll pick it up at the DQ. Bathroom is around 100° read more

I haven't been in a McDonald's this clean since being in Copenhagen Denmark. The self serve kiosks clearly state this McDonald's has been recently overhauled. All tables were washed regularly. The floor were not slick or sticky. The place is huge. Great for large sports teams en route from a small town match to home. The kids in the play place sure look like they don't want to go home. Two thumbs up. (I didn't use the restroom.) read more

Like other's have said it's McDonald's and not a five star experience. Having said that what they do excel at is fast relatively cheap food. This McDonald's normally is a great place to stop in for quick bite or an afternoon treat. I normally drive through and have never experienced a problem with my order. They do however tend to be a bit slower than other fast food places in town. The food is the same we get at any McDonald's. read more

This is one of the best McDonald's I've been to. The staff was all very kind and willing to make it the best experience possible. They did not act irritated or annoyed at our presence. It was very refreshing from a McDonalds. Great staff, will definitely come back. read more

we ordered and paid fine. but we didnt get a receipt and the rude guy at the next window told us there was only one on the order when we saw 2 on the screen and told us we cant order at the second window. shut the window in our face and made me and my boyfriend pull forward. i was annoyed but we pulled into a waiting spot. waited for 30 minutes. my boyfriend decided to go in after multiple cars got their order. finally received order but the young man in the second window needs to be fired. very disrespectful. read more

This is by far the worst Mcdonald's on the planet!!!! They never get your orders right. Gave them a second and third chance I am done!!!!! Ordered a quarter pounder with NO cheese and got double cheese. Twice in the past year got a 2 burger meal and no meat on either burger. Stay away from this place. I wouldn't give it one star but, I had no choice to post. read more

Last two visits have been pretty bad. Both times were similar in problems. Pull to the side, long wait, employee having to ask what I ordered because "the manager" already cleared the order. I'm fine with mistakes so long as they get fixed and a desire to improve is shown. Messing up orders and lying that you've completed them so your metrics look good is not fine. Next time my kids want McDonald's I'll go somewhere else. read more

What an amazing restaurant! Easily the best McDonalds I've ever been to. The meatless burgers they gave me without asking we're amazing since I'm vegan and don't earn meat. The cheese was delicious. read more

I went back today and guess what.........my order was completely incorrect. I received someone else's order and they probably received mine. I drove back and went inside to speak with the manager. The response I got? Sorry. That's it! read more

Ordered through the drive thru and they sent me to wait at a parking spot and I tried to ask a question and the girl at the window said to get the f*** out of her sight or she was gonna hit me. No names because I'm intimidated by her read more

Dead roaches on floor. Tables and glass dirty and floor so greasy it was slippery. Slow service. Food ok but fries were cold. This is the filthiest McDonalds I've ever been to. read more

The lady who served me was so rude. I understand the line was long but there was no need to be rude. I've had good service before but today the cashier appeared to hate her job and have an attitude with everyone she served. read more

Drive thru was extremely slow , cashier struggles to take my special order and the over-all friendliness was below average . I completely understand it's fast food . I understand it was at dinner time , but what's so bad about smiling and at least acting like you like your job. You won't get many repeat guests if you off both slow service and weak hospitality . read more

Typical McDonalds. That being said I have never had a less than normal expected service and food here. It's what you expect a McDonalds to be. read more

I am disappointed because my chicken nuggets were awful. I was starving and I really wanted to eat some crispy and juicy chicken nuggets throughout our trip we were taking. we stopped here and i ordered my nuggets. the drive thru line could've been quicker, but it wasn't terrible. i got my chicken nuggets and they were the most repulsive thing I have tasted. I tried just scarfing them down because I was so hungry, but I literally couldn't. Everyone in the vehicle had terrible chicken nuggets as well. it's like they were over cooked or something. (but they were cold?) they were rubbery and i couldn't even bite into them. the plus side was they got our order right and the fries were okay. i know it's just mcdonald's, but how hard can making chicken nuggets be. rant over. read more

What a complete failure of a restaurant. My order is incorrect almost every time I go here. I never received a receipt to prove what mindless idiots are employed at this excuse for a McDonalds. I called there, but no one answers the phones. Obviously the manager isn't familiar with the term "quality control." If I could fire her, I would. read more