I purchased 2 boxes of ice cream sandwiches from DQ today. I felt a stringy "something" wrapped around my tongue and pulled out a long, brown/red hair strand; my hair is very short and white. Please inform the makers of DQ ice cream to wear caps, etc when around food. This experience is not pleasant at all. This is the 2nd time I am disillusioned about this DQ location. The 1st time is finding hard cream-like, stringy pieces throughout my blizzard because machines were not cleaned regularly. read more

Dairy Queen Grill & Chill - Hair Strand on white napkin - Fast Food Near Me - Washington, Pennsylvania

I have already reported this incident to corporate, as well as posted my review on here and Facebook. read more

Dairy Queen Grill & Chill - Showing the time when I got to window... I actually got to the speaker at 835pm. - Fast Food Near Me - Washington, Pennsylvania

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This place is a joke. They have a drive thru that we arrived a full 30 minutes before closing. There were 5 cars in line. There was some bullshit teenage drama going on. There was a young girl outside crying because one young man seemed to walk out very angry. So then another girl had to come outside and calm the crying girl. I was ridiculous. So needless to say we were all just sitting there not getting service. Finally I get up to the order area at 9:05 and the girl has enough gall to tell me their drive-thru closed at 9pm. When I told her I was sitting in line for over 30 min. She said it didn't matter the drive thru was closed. Then I told her I saw all of the drama. She said it didn't matter the drive thru closed at 9 pm. This will be my last trip here and who ever owns this place may want to get some responsible people and not teenagers to work at this location. read more

worst dairy queen in history. Will take 20 minutes with no one else in line. have gone many times for them to say they are out of with chocolate or vanilla ice cream. if I can give lower then 1 star I would. should close this place down. read more

If you are going to DQ looking for Ice Cream, go somewhere else. This is the only DQ I've ever been too that Regularly runs out vanilla or chocolate ice cream. I feel bad for the employees as they have to keep saying this even when there's a line wrapped around the building. People wait a half hour only to find out they don't even have ice cream. Whoever is responsible for ordering supplies for this store is failing miserably. Corporate should do an Undercover Boss op at this location. read more

Didn't get my order through a dealer app because the "grill" was turned off 2 hours before they closed. Bunch lazy people

This place is about the worst fast food you could get when it comes to the service if you get any. Went through the drive thru twice now and sit there and nobody says anything to you then will mess your order up when and if you actually get it read more

I have been to this location multiple times hoping for a better experience. Every time we come the experience is easily 15 to 20 minutes. It is not fast food. We have waited at the cash register while the people in the back were talking, and had to "stare them down" for assistance. The line starts to get larger. Last week it was snowing and my husband went to this location. The staff was inside, the door was locked (around 7:30p) they shrugged at him and said they were closing due to weather. My husband just moved from San Francisco and is afraid to drive in the snow. If he can drive, then Pittsburgh natives can drive... This most recent time, the cashier put our order through and then said "oops" and mentioned to the staff in the back that she put through even though the kitchen was closed. While they still made our meal, the kitchen should not be closed until your business hours are complete. You can start cleanup sooner, but not CLOSE! This owner needs to bring in training and continuous improvement reps. read more

Went in and found several other people standing in line, but no one behind the counter. About 5 people in the back, three making ice cream, one working drive thru and one standing around the grill. After about 5 minutes, one of the kids making ice cream came over and took about 4 orders before going back and letting another line form. The kids making ice cream had to constantly ask people what they ordered even though their menu screens seemed to work fine. While waiting an adult came from behind the counter, throwing empty cups onto the floor and storming out of the building, pushing her way past customers walking inside, very unprofessional. Finally, she came back in from another door, talking about some 'a$$hole' who was upset about the service being slow and how she wasn't going to take it as the Assistant Manager. It took me about 30 minutes to get my ONE ice cream with 3 people in front of me. Not a good visit. Also, no cell signal, no public WiFi, even after a year of this, sill no change. read more

Stay away from this place. Horrible staff. This owner apparently could care less. Waited 10 minutes for a hotdog with ketchup and a small coke. No one in line. Received a cold plain hotdog with no napkin. Returned for ketchup and a napkin. Was handed a ball of napkins with 11 packets of ketchup. Who raised these young people? Who hires people like this? They want what we have but don't want to work for it! NEVER AGAIN! Shame on the owner! read more

Consistently the worst diary queen I've ever been to. On separate occasions the drive thru always takes forever for no apparent reason, to the point that they actually hand you a half melted blizzard/ice cream. They had 4 or 5 people's blizzards sitting by the register and I can only assume they were in the same condition. This location has no idea what they are doing. Any other location in the area is a much better choice. read more

I have been a DQ customer for 50 years. This DQ ice cream is very bad. I had a twist cone with chocolate dip on 12/27. It was aweful and certainly not worth the calories! The server was unable to make a twist cone so he put vanilla than chocolate ice cream on top, than dipped it once in chocolate. The ice cream was not very cold, it was also so whipped it was more like marshmallo than ice cream-flavorless! The choc dip was very thin and flavorless! What's happening hete? read more

Not only the worst dairy queen, but the worst run national chain in the tri-state area. The staff is a bunch of 16 year old high school kids who chase each other around behind the counter before waiting on you. They also must not have received any type of training, as they have so people skills what-so-ever. There never seems to be an adult manager present to straighten this out either. Lastly, I wanted an ice cream cone on a saturday afternoon at about 12:45. The store opens at 11. However, they were not open yet because no one showed up for work. I was told at the drive thru that it would be 45 minutes if id like to wait. Are you kidding? read more