Ordered online so I could get there and pick it up when I got to the store meal had not been made not even started. They told me all their hotdog dogs were frozen so they could not complete my order. I asked for a refund. I watched the manager opened the microwave and knew a hot dog and he lied to my face and said I found one extra hotdog for your order. Overall terrible experience ordered my food online at 8:29 and walked out of the store at 9 o'clock. Description of manager(fat dude with a beard) red hair I would give it a zero rating if that was an option read more

Wasted money on a butterfinger large blizzard. Literally one crumb of butterfinger candy in the whole thing.

Service was bad. It took about 20 minutes for the food. And then they forgot to hand it to us and it was burnt. So no thank you. Would never come here again. read more

Five stars for being there for me in my traveling time of need. I started at Wendy's (other side of Interstate) after I got gas, but their drive up window was out of order (yeah during Covid) and told me I had to come inside. Then they said their debit card chip reader was broken and I needed to HAND enter my number. Not going to happen. I ended up at Dairy Queen, got *hot* food and a blizzard upgrade as quick as could be! Thank you DQ! read more

Every time I come back it's a horrible experience. For 16.0 one would think when you order a hamburger you get lettuce and tomato. I never said a PLAIN Hamburg, only said I didn't want all of the meat, single patty. Then I call to complain and I'm schooled on how many different burgers they have. I ordered a regular burger, drives me crazy! I never have this issue in The Woodlands or Ordering in Dallas area and again taste like it was thrown in the microwave wave to reheat read more

We ordered online. Our order was not ready. They had no gravy for the strip meal. They forgot our drinks and ice cream. I think they may be understaffed. read more

The blizzards were great! However the drive thru wait was unusually long. Perhaps more staffing on Wednesday evening would be a good idea.

First of all-we love DQ. As a fast food option it's a great choice usually. It took over an hour to get our food. The first 45mins we waited and when I went to ask I saw food in the window. It was bagged up even though we ate in, and when given the receipt it wasn't my order. She told me she gave my food to the wrong people, sorry. Nothing else. I told her she needed to get her manager and it needed to be corrected. She acted too out of it to even know how to do that. The manager then treated me like it was my fault. I guess I was easy to blame since the woman who gave our food away wouldn't say anything. I told her we'd take the food if she'd give us back the difference and instead threw it all away!?! One of those could have been given for our meal since they were the same. Also the fries. Rebuild the burgers. Ridiculous to waste food like that. The manager never apologized or offered an accommodation. She might have been having a bad day but in the hospitality business you always have to set the example. Finally, the cooler for the ice cream was out so they had the ac set as cold as possible. You could not sit inside without a jacket or sweatshirt and it was 100* outside. read more

Staff is very rude. When I was handed my blizzard, the staff didn't even know for sure if it was mine. Will not be stopping there again!

Best Dairy Queen ever! We always stop at DQ on our road trips. We love their ice cream, but usually have to wait a long time for our food. Not here! The service was fast and friendly! Good job!!! Our blizzards were yummy! read more

Dairy Queen Grill & Chill - Fast Food Near Me - West Monroe, Louisiana

SERVICE WAS TERRIBLE!!!, food was ok but didn't even flip it when I got it because it was ALREADY MELTED!! There policy says I should have got the blizzard for free but STILL CHARGED ME!!!!! worker were standing in the back talking, everyone in the seating area inside were frustrated. I could have made more ice creams then them all in less time and I don't even work there!!!! The tables weren't even clean!! Had to wipe down my own table to get the sticky residue off!!!! TERRIBLE EXPERIENCE!!!!!! read more

My wife and I decided to go here for a blizzard for her birthday, we showed up about 15 minutes before they closed. After getting to the drive thru to place our order they informed us that they were closed. Closing 15 minutes early is a bit excessive. read more

Best service and wonderful positive attitudes! They served 60 people on our school trip as we came by West Monroe. Flawlessly within 15 minutes everyone had their order. The employees accommodated our students and parents with patience and gratitude! We would eat here every time! read more

Well I go about once a week, (for 2 months) one week they were out of ice cream, and I would have got what I wanted if they would have told me the substitutions I could have got. Like a brownie or a medium slush.etc. And today they gave me old lettuce. Some things are just common sense. People should know what fresh lettuce looks like. Picked it off. Depending on the day same time you never know, sometimes good and bad. Also someone filled my cup about half way full of drink one time, I guess was in a rush. read more

Dairy Queen Grill & Chill - Fast Food Near Me - West Monroe, Louisiana

The blizzards are wonderful. So glad to have a DQ back in the area. Hands down my favorite place to get ice cream. Getting into the parking lot can be an issues due to the location of business and the drive thru can sometime block the entrance to parking lot as a result. read more

Almost every time I go to Dairy Queen I get a bacon cheeseburger. The meat is always very good as well as the bread. But the bacon is very little and raw. I just think that you shouldn't have to ask for crispy bacon. read more

We enjoyed the Downtown River Jam and then decided to grab a bite to eat. After driving around town and discovering that almost everything in Monroe and West Monroe closes at 10pm on a Thursday, we were excited to see that Dairy Queen was open until 11pm! With only 5 minutes before they close, the $5 lunch box makes it an easy decision and didn't keep the staff very late! read more

I had the Flame Thrower combo with fries. It wasn't as spicy as I remembered it being a few months ago. Who knows? Maybe my taste buds have dulled. But it was delicious. I had them nix the bacon. Not a fan of bacon and if you don't eat bacon, you'll notice a restaurant's proclivity for putting filthy swine on 7 out of every 10 items on their menus. Some places, like Chili's, actually have bacon "seared" inside most of their burgers and you don't have the option to cut the pork. But, I digress. DQ isn't one of those places. My order was ready very quickly. I barely had time to put the lid on my drink before the girl was there with my order. The staff is very friendly, which is always a plus with me. The fries are far from impressive and prevent me from giving this review five stars. But, nothing's perfect. Emily Blunt is the closest thing I've seen to perfection, but even she has that kind of strange under bite. I still love her though. What was I talking abou...oh yeah, DQ! Great place. Fun for the whole family. read more

DQ caters to drive up. Inside service is slow slow slow. 25 minutes to get a blizzard and peanut buster