First off, the ice cream is good, which is the reason for the one star. Let me preface this by saying that my wife has Lupus. People with Lupus who are outdoors, even in vehicles, cannot be in the sun for long periods of time, it makes them physically ill. So when we come into DQ in Catalina, we go through the drive thru. It's just quicker and less sun exposing. I have my own set of medical issues, not as bad as my wife, but not great none the less. Coming into DQ in Catalina, AZ, the drive thru was blocked by the delivery semi truck, as seen in the picture. I decided to back into the drive thru. Not like anyone is coming through. Nothing saying the drive thru was closed. Keeps my wife from sitting in the truck any longer than necessary. The on duty manager, who was sitting at the front looking like she was having a smoke, but not for sure on that, gets up and says as I'm backing in, "Well that's another way around it. " I laughed because I thought she was joking around. I back in to the order box, and hear, "welcome to Dairy Queen, can I take your order?" I give her my order, and hear, "uhm, I can't do that. " Expecting to hear the machine was down, INSTEAD, I hear "because you backed into the drive thru." I laughed, thinking they were kidding, and noted I wanted a small as I hadn't said that. Then I hear, again, "I still can't do that because you backed into the drive thru. " Clearly, the on duty manager was irked that I backed in, and had her student employee inform me of this instead of doing it herself. This delivery truck had AN ENTIRE PARKING LOT to park in. Instead, and with the obvious permission of the on duty manager, they park in the drive thru. Then, when I back into the drive thru, again, not like anyone could get in, I get "Can I help you? NO, I can't help you. " Now, I got upset and left, but was talked into going back and going in to talk to the on duty manager. Except she sees me parking, AND LEAVES no where to be found. I'm not looking all over for her, and I'm not going to complain to a kid that was clearly told to do this. This is such SUCH sorry service, I don't know what to say. I have a few theories WHY this manager did this, but I can't shoot out accusations that are just speculated, and not investigated and provable FACT. The student employee did her job, I'm not going to allow the morning manager to throw her under the bus. There was ZERO reason for this, and not everyone has something devious at work for backing into a spot that no one is driving forward into, and isn't blocked and had no signage saying the drive thru is closed. I won't be going back. It's next to impossible to complain to the owner, you can't do it in the app, the manager disappeared, and I walked out without the receipt because I was never OFFERED a receipt. I'll look around to let the owner know this and a few other things he will not appreciate that I factually know from past and current employees who shall remain nameless for now. But I will not be going back, and for that, I'm sorry, but I won't be treated crappy without explanation by an ice cream shop. read more

Dairy Queen Store - This is the front of the drive thru at Dairy Queen, drive thru blocked, but nothing saying you can't use the drive thru. - Fast Food Near Me - Tucson, Arizona

Extremely rude worker, tag said floor manager. Not a one time experience, every time I've gone in the past few months it's been the same rude elderly woman behind the counter. read more

New Dairy Queen treat location in Catalina. We did drive through services and got two medium Royal Fluffernutter blizzards. My fiancé had the right idea and got extra marshmallow fluff for his. Mine barely had any in it. But the flavor was still delicious. Service is fast and friendly, and they give free pup cups (small vanilla ice cream) if you have your dog in the car with you. We will definitely be back! read more

Dairy Queen Store - Royal Fluffernutter Blizzard (medium size) - Fast Food Near Me - Tucson, Arizona

Awful. 2 weeks ago, I placed an order for a ice cream cake - apparently they didn't have what I ordered - only had the bigger and specialty flavors (of course *eyeroll*) Fine, no problem until I asked for a refund. She said she didn't know how and that I had to do the refund myself via the app- there was no way to do that, I told them that it shouldn't be on the customer. She said well that's the way it's been done for years since she started working. I then asked her name. She refused to give me her name so I could speak with someone higher than her. Come to find out after all the ridiculous situation that occurred, the "manager" never was trained on how to do refunds. Also, not ADA/Deaf friendly - she kept talking AT me despite me telling her I'm Deaf, cannot HEAR one single syllable at all nor can I read lips - write it down, she continued to talk at me. I give props to the first cashier that greeted me - she brought paper and pen even though I had my phone to use to communicate via notes and typing - she didn't try to speak at me. I still haven't received my refund despite supposedly speaking with the shift supervisor on the phone that day saying they processed the refund. I'll go elsewhere if it means spending more money and time, I refuse to spend another penny at this location. Just straight up disrespectful. read more

Walked in and ordered 2 peppermint Hot Cocoa Blizzards! Ayeeee! ! And just the online menu makes it so easy! omg it's the bomb! We loved it Trinity! Thank you honey luv! Merry Christmas! read more

Dairy Queen Store - Fast Food Near Me - Tucson, Arizona

I will update stars when they get food. The ice cream is like every DQ but wish they would mix it up with something different like low sugar or frozen yogurt for those who can't have that much sugar read more

Horrible customer service, she said her name is Bree. But on the tag, it says Casey l Do not go here. Go to licks where they say hello and do not have a horrible additive and are pissed at u....horrible read more

Inappropriate portions and rude employee. They need to make the blizzards better. Too small of portions.

High schoolers were running the place. The girl that took our order was rude to me and my family when ordering. We called and asked if they were open and they were open for the next 30min till they close. We went since we were across the street and they sounded disappointed we even showed up. It's before closing and they just wanted to close I get that but don't make it so obvious that you want to close and not take our order... read more

Well folks, the DQ in Catalina, AZ is finally open! Yay! But disappointed! They are only going to be a "treats" location, ice cream treats, etc., but NO FOOD! No burgers, etc. I was looking forward to having food too. This is why I am only giving a 3 at this time. Hopefully they will change their mind and have their food items. The ice cream was very good, had the mix with Reese's. Yum. read more

The rudest employees I've ever encountered at a Dairy Queen. We tried asking a simple question and got very rude/smart aleck comments in return. read more

We've been there a few times now! Always excellent. Expensive, but everything is these days. Staff were friendly each time. We sat inside once. Comfortable and clean! They even made a blizzard I used to get years ago and no longer in the menu- Banana Split! read more

Ok, not sure what the hell is wrong with the last 2 reviews, but here's a reality check; get the stick out of your arse and quit splitting hairs on what makes a great destination in our very cool community. The DQ is a very welcome addition to a quickly gentrifiying community. Your review came off like a snowbird who doesn't care about where they winter. Everyone should go to the DQ! It is a great place for a piece of Americana sorely missing from our stupid, Liberal Pima County! The kids working do a great job, very appropriate with customers and WORKING! I cry "FOUL" on the previous 2 posters! Go to the DQ and get a Blizzard, or a Hot Fudge Sundae, and enjoy your beautiful community! read more

Great ice cream and quick service. Friendly employees and clean atmosphere. Would come back again.

I know what to expect from DQ ice cream. It's always good. BUT SERIOUSLY the girl behind the counter was cursing and I had kids with me. I asked one of the workers who the rude employee was and she said it was her manager! Name was Sel I think. Anyway. Not gonna go back read more

Went with our two kiddos on a very busy Saturday night, drive thru was wrapped along the building. Got our 4 treats in less than 10 minutes!