The woman w/ fake hair, fake lashes, fake boobs, fake contacts denied us & dismissed us rudely stating that they only take $3000 down payment when it said online that $995 for down payment for their 12 yrs old cars. She was rude & acted like she was selling gold read more

This company is the worse place to buy a car they are rude and jus take advantage of prople

Terrible interest of 25+ %. They will clear out check engine lights. I truly suggest anyone run from this place. Outlandish payments and people just looking to get your money for their bills read more

Man let me tell you . I'm a type of person that buys cars to drive them not to fix them. If I just wanted to fix cars, I would have went to a pick and pull or any other junk yard. I was not able to pay my note because I'm too busy spending all my money to fix the raggedy piece of junk. After they repossessed my vehicle I had saved up and Got us a 2010 explorer. These people are some janky azz car dealers. And y'all need to get it together. All my hard earned money I made last summer is gone . What car dealer would sell a car with a bad motor. It's a good thing that motor didn't go out before our warranty did. If people would do business the right way, there will never be any screw ups like that. read more

They will work with you, no credit checks. As long as you have a stable job and make enough money you won't get denied. Only thing is they charge WAY too much for their vehicles. Over 20,000 for a used 2007 car? But I mean, if you can't get a car anywhere else... Update: they claimed the car they were selling me was maintenanced and in good shape but I started having problems less than a week after signing for it. Update: I have been promptly contacted by the company, and they are offering to take the vehicle in and have it looked at. Lady said Whether or not I have to pay for the services being done my vehicle is still to be determined, but they have offered a payment plan if need be, I really hope I can change my review back to five stars. Update: they confirmed that it was my fuel pump (as I mentioned to them) that is causing issues with my vehicle and apparently nothing else is coming up. They want me to pay for the part and labor (around $517.00) on top of my car payments on a payment plan. Very disappointed as they sold the car to me that way and want me to pay for it. I declined offer and chose to just pick up my car and figure it out. Just be extra careful when picking out a vehicle with them, lesson learned please read the one star reviews on Google a lot of them are saying similar things! read more

They are very rude and Unprofessional. I would even say they seem a little racist. Like no one taught them how to treat people. Sad.

if i can give minus 1 million stars i would. my mother was 4 weeks late on 1 payment due to her having chronic asthma and while we was in a walmart closest to lackland afb a plain truck came by and picked up the car mind you we was in constant contact and had everything under control well the car was reported as stolen but dales tried to say it was repossed when it was not reported to san antonio police or bexar county police as a repo. the car had many issues i am a mechanic but cannot fix every thing. the dealership dont even have an onsite mechanic and will not give out a loaner car until the car you have is fixed. now my mother has no way to work and we have no way to do our daily stuff cause we have no car. read more

The staff is slow and unorganized, mainly because I guess they turn so many down the sales woman took almost 4 days to get back to me it was super unprofessional most people look for an upfront and honest car sales place read more

6/22/20 We went to this dealership to buy a used truck. We went to the office the lady in the front desk tells me to wait my turn I'm the only one in the office. She then tell me she can't help me have to wait 20 min. Went outside to look at the truck I wanted. Went back inside with all my paperwork that was needed for purchase. They tell since I already have a truck they can't sell me one because dealership ship are only allowed to sell to people that don't have cars. What a load of B.S then they tell me that I don't make enough to cover the cost of the truck. I own my company and showed them how much we make month but they said how can some one like me make that amount. I told them its okay ill take my business some else. Worst place I have been to made wait and wasted 5hrs of my day for nothing. read more

DO NOT GET A VEHICLE FROM HERE! I got a truck from this dealer at the end of march it is now may and this truck has broken down and won't start for the third time now! Every time I call to get them to fix it they are rude and don't seem to care about their customers at all. I've told them each time it needs a new fuel pimp but they'll fix everything else except the actual problem. I called on tuesday to have it towed to the shop it is not Friday and my truck is still sitting in my driveway and I've heard nothing from anyone. DO NOT GET STUCK IN A LOAN WITH THESE PEOPLE AND SCREW UP YOIR CREDIT CAUSE THEY GIVE YOU A VEHICLE THAT WILL NOT DRIVE LONGER THAN A WEEK! I even try calling to speak to the manager and no one will ever let me speak to them. read more

I was surprised that the low down payments were really real, I've bought two Suburbans from Bartlett on Military, Carlos was the sales person each time, he is nice and friendly, I didn't like the people at the Dales location on Rosevelt, they were mean and arrogant, they don't realize that this paying customer works in the ER and ICU making a significant contribution, I won't ever buy anything from Dales or go over there for any reason. I'm waiting for the 2015 Suburbans to be sold at Bartletts, I will contact Carlos again. read more

If I could give them 0 stars I really would! I purchased 2 vehicles from this company and let me tell y'all.. I should've stopped at the first one. For starters, I purchased a Ford F-150 and within a week the AC went out so I took it to my personal mechanic to find out the wiring was out of whack. We found a fix and within a few months I turned on the truck and all this water just came out from the bottom of the truck. I ended my payments and told them to pick up the vehicle. Fast forward to 2018 I purchased my second vehicle and fell on some hardships which came down to having them repo the vehicle WHICH THEY DID!! Now as of 2020... TWENTY TWENTY!!! they're calling and coming by my residence saying I'm behind on payments and they're looking for the vehicle. Those who have bought from them know that if you do not make a payment on time they will call you and everyone you list as a reference at least 3x in ONE day. After the vehicle was picked up those calls stopped. 2 years later they're looking for the car that was PICKED UP by a gentleman who made it clear he worked w them and now saying I need to file a police report for a stolen vehicle. How ridiculous?! And James also mentioned around 2018/2019 when THEY REPO'ed the vehicle.. there was fraud/scams going on since they had all of dales customers info and were stealing the vehicles. If they knew this.. why didn't they let their customers know! Secondly, James go on to say that my name is ALL OVER the internet and has visited all of my places of residence and that I ripped out the GPS and so forth. I barely know how to change a tire let alone take out a GPS! Haha. They are crazy and shady and if you could avoid them... AVOID THEM! It honestly seems like they're trying to report a car stolen for their business and I'm not having it. I have since lawyered up and I'm ready for their next call or home visit. Better Business Bureau here I come and I won't stop until they get shut down!! read more

My family has purchased 3 vehicles here. The employees are always Friendly and attentive. If you need a car or truck go see them at Dale's and Bartlett Motors!! read more

Had a great experience here purchasing my car. Salesperson Carlos Rodriguez very helpful. Thanks for making it so easy. read more

Never missed a payment in over 2 years. Lost my job due to Covid 19 and I told them I would pay them as soon as I got my unemployment check. They repossessed the car after less than 3 weeks. Do not trust them. read more

DONT WASTE YOUR TIME! The salesmen here are nice enough and friendly but you hardly spend any time with them at all, just to test drive or look at the car youre interested in. Unfortunately you spend most of the time working with the ladies in the office who are complete miserable shrews! They obviously hate their lives and take it out on you. They are very unprofessional and rude and unwilling to do anything to help you understand or answer any questions. I was so utterly disgusted by the lack of customer service that I refuse to deal with them. The cars are not half bad, theyre in good shape and payments I can deal with but I could not get past the trolls in the office. Trust me people, there are ALOT of other dealerships in the city that will work with bad credit and help you out. Take your money and your business ELSEWHERE, they obviously don t need it here at Dale s and Bartlett. read more

Looked a vehicle & was ready to buy , salesman was very nice & willing to work with us all paperwork was done, at last minute the lady in front was telling us that I HAD TO HAVE A DRIVER'S LICENSE even though the vehicle was going to be in my husbands name only, they wouldn't deal with us because I only had an ID......DONT WASTE YOUR TIME !!! The office ladies are rude & unprofessional. read more

I came here needing a Vehicle, has bad credit and no credit, got a good vehicle but their customer service was very bad. From the start they gave us the run around, never a straight answer and always an excuse. Paid the truck off and came in to get title and then they backed tracked and they needed to get gps out of the truck before the gave us the title, but it was never told to us before hand. They have a lot of rules which are not written down on paper when you sign off. Come here as a last resort when you have no other options. Had a 2nd vehicle with them and the water pump busted and engine had to be replaced which they did but when it wasn't working properly afterwards they didn't want to honor the warranty they gave us. When brought the car to voluntary return it and said we couldn't but again nothing was written down on paper that said we couldn't. Again come here as a last resort, they are family owned and work separately and one side doesn't work with the other side. read more

So at first I was turned away by the way they acted. But in the end it turned out great they went out their way to work with me. I love my car and they were honest up front, you're not buying a car from a dealership it's as is. So basically when you sign the contract you get what you've paid for as it is, problems and all. Remind you they don't go off credit which is the best part. I would definitely go back and by another car without a doubt. read more

Horrible experience. I'm a senior citizen and had an eye on a GMC truck which I went with my fiancé and test drove the truck, we noticed that the air conditioning wasn't blowing well and we mentioned it to the gentleman who helped us. We found out everything we needed to get the truck and came back on Saturday to purchase the truck. While we were completing all the paperwork, the gentleman that initially assisted us told us the truck was being inspected and it would take awhile. I reminded the gentleman about the air conditioner and he reassured me that they would look at it. So we waited, completed everything and then they informed us the horn wasn't working and we could take the truck but they needed us to bring it back in a week when the part comes in, so we left with the truck. I do not drive very much, but I noticed that the air still wasn't blowing cool on the highest setting. When the lady called me back to tell me to bring it in for the horn, I told her about the air conditioning, and she said they would take care of it. Now I am an honest man, and I do not ask for anything more than what is right. I took these peoples word that they would take care of the problem with the air. Come to find out they didn't, I took the truck to get checked to see why it wasn't blowing cool, and was informed that there was a valve problem that obviously had been there way before I took ownership of the truck. The mechanic said, if they looked at it they would have saw this right away. So my problem with this whole experience is that I asked two people who represent this company to make sure this problem is corrected and they both assured me that it was, and it wasn't. Dishonesty is the worst type of experience you can have when operating a business. I call the dealer and said, you know I understand that I was buying a truck as is, but I asked you to correct something that wasn't right prior to my purchase and you didn't. What are you going to do to make this right? the answer absolutely nothing. It is obvious that this company doesn't care about its reputation and they operate a dishonest business and customer service or satisfaction doesn't matter. All I wanted was for them to fix something that was broken when I purchased the truck, as any honest person would. But the office ladies are rude, dishonest and miserable. They obviously do not like their jobs and feel like it is ok to treat people badly. The worst part is Dale and Bartlett whomever they are don't care about the image their employee's cast. My fiancé is really upset and works in marketing and media, and is going to make sure she lets everyone know how bad the experience was, we are going to let the military bases know, so they are placed on the list of business GI's cannot use. We are going to flood all social media with this message. A small amount of customer service and doing the right thing can make or break a company, since they refuse to assist us our hope is for the latter. Do NOT do BUSINESS with DALE & BARTLETT MOTOR CO. read more

Where do I began. Customer service sucks cars sucks but look nice they lose your info you have on file. And what kills it is I took my car for them to work on and they ripped me off did not put on new parts and oh Ya if your a day late on payment they treating you and all have bad attitudes. The interest rate is ridiculous too basically they divide the total by 2 and that's your interest rate. Stay away from these people. read more