Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.

Upon receiving my Geico insurance check of $717.55 for damage to my front bumper on my Toyota Rav…read morevehicle that occurred several weeks ago in Athol, I endorsed the check and handed it to a young man who I assumed was an employee who was behind the desk. I have not heard from anyone to arrange a time to have my vehicle repaired. I understand that the weather has been abysmal but I would really like confirmation that the check was received and that the body work can be done. Laura Patnode I can be reached at 727-746-3982 Thank-you

Steve has been taking care of my vehicles bodywork for 15 years now and I am always pleased with…read morethe attention to detail and prompt service. He is great at getting back to me with questions and always deals with my insurance company without any trouble.

Murphy's strung me along for 4 and a half months and I never got an appointment to bring it in. I…read morecalled April 4 to see when he could get me in. He said May. I had an estimate on 4/11. He said he could do it in June. I called late May to see when in June he would get me in. He said in August. When I asked how all those people got ahead of me he said he would put me on the schedule for 8/18. On 8/13 I left a message to confirm the appointment. He didn't call me back. Next day I went to the shop and was told if I hadn't heard anything to the contrary the date was on. On the 16th I got a message saying I wasn't on the schedule. Fool me once, shame on you. Fool me twice, shame on me. I don't know what the game is... Murphy's Law I guess.

I banged up the right front fender on my car. Took it to Randy and he completed the repairs in 4…read morebusiness days! Car looks like new, and the price was a fraction of what I was quoted by another shop. Please, if you need body work done on your vehicle and you live in the greater Keene, NH area, check out Murphy's Auto Body. Support the small business owner whose reputation rides with every job that he does. Great job Randy.

My 2024 Subaru Outback was damaged by techs from Safelite Auto Glass. I brought to to Matt, he…read morewrote up an estimate, and I just picked it up today. He and his team are amazing!! My car looks brand new! So appreciate and highly recommend this business.

Had a great experience recently with some bumper work. They offered a sharp diagnosis, somehow knew…read morewhat I had done before, and recommended a better approach. All for a very fair price. If I need similar service in the future, I'll head right over.

Peter does excellent autobody work. He knows the ins and outs regarding insurance coverage. Truly…read moreprofessional and explains everything well. Nice, honest fellow too.

Great work! You can't even tell my car was hit! The insurance messed up my estimate so a second…read morepart needed to be ordered after I brought my car in. When the part came in- my car was in and out in a day.

I was referred to Norm's Auto Body by another auto shop when I had a problem last year with my tiny…read morecamping trailer's frame. Cody came up with a creative solution and it's been perfect ever since. So I recently went back to him for some auto body work on my car that had scratches from where I rubbed up against an icy snow pile that was full of broken pavement and made some deep scratches that I couldn't fix myself. The fender looks like new. They were even able to get some of the scratches out of the rubber of the bumper. They're reasonably priced, conscientious, and Cody is one of the nicest people I've ever worked with. Everything I've had done has been excellent

Wow, Norm's Auto Body shop is fantastic! Our car looks brand new , as if it had never been hit. It…read morewas a delight to work with Cody and he is a real pro. My daughter is at college in the area and we needed to repair the car. If we ever need the car body repair. I will drive the 3 hours to have Cody/ Norm's to fix the car again!

This is the best shop around. Multiple cars of ours have been fixed / cleaned here and every time…read morethey come back perfect! They even cleaned the inside and outside of my cars each time. They also have really clean rental cars on site, that made my drop off and pick up easy. Thank you to everyone at Ultra Shine, this is the only place that I will allow to fix mine or anyone in my family's car.

Response to Heather: I responded to your email with no response at 9:50am so this is the response…read moreyou sent as opposed to addressing my email directly which I transparently shared in the review. Second, the issue again is service. Your staffs service was the issue which I believe I clearly articulated. I would hate for that to get lost in your response for others as they are making their own decisions about patroning your auto shop. Please note, Yelp is a space for the consumer to share insights not engage in a debate with ownership when their is no accountability or direct addressing of the post. So to be clear, my issue is the service when I arrived and as I was interacting with Mike and I in no way indicated your service was poor. Now your comment stating that I wasn't spoken to "how I would like" implies zero accountability for the customer experience. I would like to have questions answered and be able to discuss the work done on my car as would anyone with the person reviewing it. Your message fails to address that sole issue. Again, best of luck with your philosophy and business approach, as it clearly works for others and not for me. I would just would review, if this is your approach, your Yelp history description where you explain that treating people well is a priority. That must have changed. Original response: I guess the experience depends on who you are and what you're perceived ability to finance you vehicle is by the employees. I am off for parental leave and just in survival mode as one tends to be in the first weeks and was not wearing my executive suite or clothing, so unfortunately no one would not know that I run a small organization. Apparently that determines the service because when I arrived for an estimate, I was excited because this auto shop comes HIGHLY recommended. I was going to spend several thousand dollars to fix a small fender bender and then ask about detailing services. However I will not be engaging with this organization again because I was treated with such indifference that I can't imagine patroning this organization. When I arrived, and was assigned someone to draft the estimate, I approached this staff member, I believe his name was Mike, and asked questions because I had already gotten a quote. He would not look at the other estimate I had and didn't discuss anything with me. I was told that the price will be the same as the other shops and that I should just check my email for his estimate and we can talk then. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions BEFORE and AFTER I received their estimate. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This individuals quote came 12 hours later. Their work is probably great, but their treatment of me as a customer was disappointing given how much work I was intending to pay for. In my opinion, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price" according to their rep. Fun fact, their quote was the most expensive quote. Go figure lol Update: The response was "I am sorry the estimator did not converse with you the way you would like." Again, customer service appears optional. My response was as follows when the manager referenced their reputation as well: "I actually came because of the reputation, including the fact that I was looking for detailing estimates as well but I never got to that. Because when I approached your staff and asked questions, again I was told that the price will be the same and that I should just check my email. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This one came 12 hours later. But again, this is not meant to be an insult or belabored discussion. Just feedback. I will let you get back to you every day business but just remember, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price."

Ozzie's came highly recommended and they were right. Tom is a great guy as well as being a really…read moregood auto body & paint man. A deer ran into me coming back from Canada and put quite a dent in my driver's side door. Tom wouldn't promise but said he would try to pop it out. When I called he said that he got "some" of the dent out but that it would be quite expensive to do a proper job. My Camry is 19 years old and I don't need perfection, but "some" meant the dent was almost gone. Great job, great price, and Tom made the whole experience very pleasant. Unusual service in these times.

Ozzie's continues to be an incredible place to take my car. Since I wrote the first review, my…read morepartner and I have brought our cars to Ozzie's for scratches and dents (when other cars opened their car doors into our cars), and Tom is incredibly friendly, efficient, and reasonably priced. Again, I can't recommend Ozzie's Auto Body and Paint Shop enough for practical, quality care!

Price was a bit steep and he will not give you any kind of receipt (even when he says he will) he…read moreruns a cash only business. The entire ride to the parts store, he was hitting on me. Wouldn't take no for an answer. Did take me where I needed to go but, I would recommend a females use the buddy system.

From the owner: Adams Towing provides 24/7 Emergency Towing Services and winch out service. Fast, friendly,…read moreprofessional, reliable, worry-free towing at reasonable and fair rates. Fully insured. Family owned and operated. We service Athol, Orange, Erving, Petersham, Phillipston, Royalston, East Templeton, Templeton, Warwick, Winchendon, MA, Richmond, NH, as well as Interstate Towing state-to-state long distance vehicle towing from Massachusetts to New York and New England states. You can count on Adams Towing for all your vehicle towing needs.