Great business. They treated me my wife very well with discounts for both vehicles. They…read morerecommended other discounts that we were eligible for.

Let me start by saying this location has had my business for 20 years. I don't know what's changed…read morebut the place now has no sense of urgency or caring. So now if you have an appointment it means nothing. I had an appointment for today and was waiting for 25 minutes i asked how long this would take to get started, the response was I have no idea. After checking the response was probably another 1/2 hour but there was no promises in the mean time they let 2 other cars go in front of me. They didn't give any consideration to my time as they are the ones who set the appointment. I was also quoted an out the door price and that was not going to be honored as well. Several other people waiting seemed to be agitated as well. Glad they can lose $1700. Good luck in the future.

Mark and TJ are always there to help at Grismer Troy. I can't thank them enough for the honesty and…read moreintegrity.

good work, get you in and out, great tire prices too. best place for an oil change done right !!read more

I have a friend who noticed I had two tires that were bare on the ID treads, too much camber…read more Likely hit a curb and did not think anything about it at the time. I also had a coolant leak that did not seem to be getting worse with time, but those types of things need to be evaluated and repaired. So, I called a number of shops and Trojan was able to get me in the day I called. Two exact matching tires, alignment, water pump & coolant change, with an original rear strut that broke loose replacement later, I was on the road. Trojan gave me a ride home while they worked on Rhonda (that's my car) and my wife gave me a ride back to Trojan Auto Care after I received a phone call telling me the issues were repaired. Their prices were a little elevated than the old country mechanic I had used in the past, but my old country mechanic never returned my call.

Quick to over charge…read more.. Failure to deliver humble service... Ignorant of basic courtisies...

We took our Mercedes suv to have an oil change and back wiper repair. We were charged almost $80…read morefor the part for the wiper plus labor. The part was less than $40 at three other parts places. We will be using another repair shop from now on.

I was in Troy visiting family this month and my brothers truck decided to break down on me. I ended…read moreup calling around and took it to Prather Auto due to the location and the fact I didn't want to spend my week using Uber. I was so happy with this shop, the customer service was great and they got my brothers car fixed quicker then they quoted. The price was cheaper then what other shops had quoted me over the phone. Overall I was impressed by their Shops work and overall customer service. I would highly recommend to anyone who needs their vehicle fixed. Shops here in California are usually overly priced, I felt this shop tired to help me out as much as they could.

Poth Road Dent Magic Excellent Customer Service…read more Excellent Auto body work My car is Looking like a new. I definitely recommend them for your auto body needs. Thank you guys Laine Bea

had my oil changed what a shitty job had oil inside all over the door and all over the out side of…read moreit .

WARNING!!!! Do NOT USE THIS MAN!!!!…read more Lorenz came to my home and told me I had a simple oil leak and towed my car to the "shop" on a Friday. We had some bad weather and he stated that they needed until Wednesday to complete the job. I paid him $40 for diagnostics and then $150 for the tow. Then sent $550 for parts. I also got a rental for 5 days through budget rent a car which cost me 500$ Wednesday came and it wasn't done. He said it would be done Thursday. I got the rental another day. Another $68 and $15 extension fee. Friday came and he said it's still not done. So after a week I have paid over 1k and it's not done. He promised it would be done the following Tuesday by 8pm. I returned rental that morning. At 9pm when he didn't show up he texted that he was done but there was still an oil leak. WHAT!!!!! He said he had parts and needed until Monday. Monday morning I asked him if it was going to be completed as promised and he said no. He needed til Wednesday. So 13 days he has had my car and it's in the same condition. I just had enough and sent a tow truck to their shop to get my car. When tow truck arrived it was at someone's house. They told me it was a mechanic shop. It's a random house on a sketchy neighborhood and my car sitting in front untouched with snow covering it still. He misled me as he had a shop. He just paid google bc he was the first to pop up. I trusted him and he lied several times. I am now at a mechanic shop hats legit and have had to get ANOTHER rental car for the week. This guy has lied and set me back almost 1500 and my car is in the same condition as it was 13 days ago. Do not trust him

Great. These guys are wonderful. They came to my house and fixed my car that I had already paid…read moreover one thousand dollars to another place. I can't. They were nice and answered all my questions. Any service my car needs in the future will be taken care of by Reno motor work.