Great experience. Helpful staff. Doctor listens and has…read moreanswers to you concerns. Appointment kept on time.

My experience with Dr. Pandit and his staff was extremely disappointing. During my first visit, I…read morecame prepared with my blood results from my PCP, which I had already emailed to his office prior to the appointment. When Dr. Pandit came in, he asked where my thyroid and Chronic Fatigue Syndrome results were - which made it clear that neither he nor his staff had thoroughly reviewed my labs. My thyroid results were clearly included in what I sent. Despite that, I proceeded with the visit. Later that same week, I called his staff to follow up and asked them to review my blood work again. They told me they would submit a request to my PCP to get all my results, even though I had already provided them. When I checked in the following week, they said they still hadn't heard back from my PCP. By that point, I had already received my Chronic Fatigue Syndrome results and wanted to send those over as well. I repeatedly asked the staff to review my original blood work because my thyroid results were already there, but they kept brushing me off. After several calls, they finally reviewed it and admitted that my thyroid results were indeed included. I then asked them to confirm whether the Chronic Fatigue Syndrome results I was about to submit were the correct ones Dr. Pandit needed to review before my next visit -- because he had specifically mentioned that he needed to see those results before proceeding. Instead of helping, two different nursing members raised their voices at me, saying they didn't know because the doctor wasn't in. I politely asked if they could confirm with him later and get back to me, but they both said the doctor "didn't have time for that" and that I would just have to wait until my next visit. I explained that I wanted to be proactive and make sure I had all the necessary labs ready ahead of time, but they dismissed me again, saying the doctor would "probably be fine with it." When I asked if they could review the doctor's notes, they said they didn't have access to them but somehow insisted the doctor already had everything he requested - which felt dismissive, confusing, and inconsistent. The staff's tone and attitude made it clear that my health concerns were not a priority to them. If this is how the staff behaves toward patients, I can only imagine how things are handled behind the scenes with the Doctor. After reading other reviews, it now makes sense why many people have shared similar frustrations - and it's hard not to believe that this office may be buying positive reviews for marketing purposes. My health is my top priority, but it was evident that it isn't theirs. I would not recommend this office to anyone looking for a doctor or staff who truly care, communicate clearly, or take the time to review patient information properly.

Nurse Terri the nurse anesthetist was very helpful. Very welcoming and comforting. I highly…read morerecommend her

My first colonoscopy was 3yrs. ago @ DEC. Everything was fine, except for "surprise" bills for…read morefacility and anesthesia. They found and removed some benign polips, so they asked me to come back in 3 yrs. I called to schedule the appointment, only to find out my previous doctor was no longer with the practice, but they had all my records and offered a Dr. Garza. When I called to re-schedule an appointment, the automated system provides options, but none for Dr. Garza. When I finally speak with a warm body, I'm given the number for his office, and asked to call to make the change. On a Monday morning nobody answers the phone! I tried to call back, before I give up and call DEC, to speak to the warm body again. She is kind enough to message Dr. Garza office manager, who finally calls me. She explains, that the calls are routed overseas, and only after nobody there picks up, are they routed back to their office......what?? With all the confidence this experience has inspired, I cancel the appointment. Adding insult to injury, they will charge me $100 cancellation fee for cancelling a Thursday appointment on the prior Monday. Where do I bill all my wasted time???

I've left multiple voicemails since Tuesday stating that I lost a hearing aid with my calls…read moreignored! This place used to be excellent. But the staff has changed over the years and not for the good. Ever since my person who left after she had her baby this place has changed. So disappointing!

I came here with my wife to an appointment and was very impressed with the serenity in the office…read more It did not feel "cold" like so many medical offices do. You could feel and experience the atmosphere which helped put my wife at ease for her appointment.

At first the front desk told me my order was shipped and then when I called back, they said it…read morefailed quality inspection. I've gotten the run around several times. going on 3 weeks now... $800 prescription glasses and they can't be transparent.. shady

My children both got their eye glasses from here . I am confident knowing the warranty works very…read morewell here. The receptionist and staff are very friendly. Rosa is our technician that helped get the new glass frame installed to our lenses. They have a great selection of eye glasses. I highly recommend this place because of their great service.

Dr. Kirby is wonderful! I have been going to her for years and would be very upset if I could not…read morehave the professional service she gives. There are several serious eye diseases that run in my family and she watches me very closely.

Dr. Kirby is the best. She is thorough and very detailed. She makes you feel comfortable and…read moreassured that she will take care of you and everything will be ok. She is an excellent surgeon. Her staff is the best and kind and patient. I highly recommend her. You will be in excellent hands!

I needed new prescription sunglasses and this business was on the list of providers covered by my…read morevision insurance. It is not too far from my house so I decided to give them a try. The experience was very positive. Everyone, from the receptionist to the advisor for frames to the doctor were super nice. Dr. McClennan was very thorough and spent a lot of time getting to know my eye needs. The eye exam was comprehensive and I felt good about it. After the exam, there is an extensive selection of frames. An advisor helped my pick one that met my needs. I was happy with the selection. The only downside about this business is accessibility. It is nearly impossible to access if you are going west on Mockingbird. There is no U-turn sign at the Greenville stoplight so you have to turn left on Greenville and hope to be able to squeeze in a left turn into the parking lot. Going east on Mockingbird is much easier, although parking is tight no matter which direction you are going. Overall, I would recommend this business.

We have been coming here for some years and I have highly recommended Dr Chapman to many. However…read moresadly as others have commented below the front staff have a complete dissregard for how to treat patients and potential new patients. I have vision coverage via my place of employment but wanted to know what my supplemental coverage covered and asked the front staff to look into this from the time I booked my appointment a week prior to the time I came into the office for our appointment. I received a text from them stating our visit was covered so I called to ask about the discount and they told me that our visit was covered. At this point I figured I would again ask them when I came in for our appointment in person. So today when we came in I asked them again and the front ladies stated that they didn't check it (even though I asked them too)! So I asked them if they could check it because my daughter in law wanted to come in as a new patient. At this point they said we do not take that and I pulled up the discount site and showed them where Dr Chapman was at the TOP of the list of providers that accepted it. Then they both just looked away and acted as if they didn't care one bit! It's sad because Dr Chapman is great but with staff like this who do not seem to care one bit he just lost a potential new patient and quite possibly my family of five...

Ordered a pair of trial contacts, was told to turn my old contact prescription form previous…read morelocation. I did, then nothing. I called and went there, turns out they said they never received my old prescription. And that in the three months of waiting and already having paid, because they never received it, they never ordered my trial contacts until I showed up in person. After this, my trials eventually came, but the left eye contact did not work. So a reorder was made, only for them to leave me waiting again. Called again and they claimed they had reached out, they did not... Negligence is common play here. I would only recommend this clinic if you have at minimum 6 months to waste waiting for your contacts. 0/0 stars experience

Pretty straightforward yet positive experience. Went in for an urgent matter relating a viral eye…read moreinfection, was the only facility out of 8 to take my matter serious enough to find an opening to schedule me in a timely manner, despite me not being an existing patient. Receptionist was very kind, but also helpful in addressing all of my insurance related concerns (I have terrible insurance). The staff and the doctor were great. Didn't have to repeat myself 10 times with the same information, they seemed to communicate well amongst themselves. The doctor was thorough, and surprisingly welcomed me (by name) as I walked into the building for my follow up appt a few days later. I don't usually ever leave reviews, but when I have a positive experience at the doctors I want to make it known....hard to come by teams this nice.

JJ and Eric have been my care providers for years and I would recommend them to friends and family…read more They are truly such caring and professional care providers!

The billing for this clinic is egregiously high. Came in for a head cold, got a Covid test, a…read moresteroid shot and a prescription for antibiotics. Was there for 20 minutes. Insurance billed $7,024, they paid $1099, the clinic discounted the bill $5568 and I ended up paying $600 out of pocket and I have really good insurance. Unless you're shot in the middle of the street and can't make it to the real hospital, avoid this place. It is NOT an urgent care.