I have learned the importance of doing business with people I like and trust. Marcello Rivarola…read morequalifies. Having employed Marcello as a contractor, I am pleased to share he is highly competent, a good communicator, punctual, fairly priced, thorough, and trustworthy. He impressed me with his knowledge of hardware, software, installation procedures, and his experience in many types of commercial and residential wired and wireless CCTV systems. I agreed with Marcello's recommendations, and I am pleased with his results. I would not hesitate to refer Marcello and have referred his services to a friend who is contemplating a professional, yet reasonably priced, CCTV system.

We have had a Night Owl Security System in our home for some time and a while ago had additional…read morecameras installed by Marcello, of Secure Tech , which was fine. Last week our system stopped working, I emailed and text Secure One, Ariel responded to me and arranged to come out on 7/25, when Ariel and his helpers arrived, they informed me that the DVR was 'blown' their words, and I needed a new one, they had one on their truck and it would cost $650 which included installation, hooking up 8 wires and the internet relay box. The system is not hardwired into our router but picks up the internet wirelessly through the relay port and an IP address. Ariel argued this point and wanted to mess with our router which I refused as the system, which as I explained to him several times is not hardwired. The app that he said I now had to use IDMSS was awful, and then on top of all of this he left without the system working. Our IT guy came out and input the IP address and it worked.... While our IT guy was at our home I had him install a new internet relay booster, basically because we could ! I then researched the DVR that Secure Tech installed and found it was nowhere near the price I had been charged and as I said the app is horrible, I emailed Secure Tech and told them that I was dissatisfied and I thought they had gouged us on the price and they needed to come and remove their DVR and refund my money. They did this on Monday 7/29. I ordered a new Night Owl DVR from Amazon and today my IT guy came out yet again,to install the newDVR, he decided to see if the old unit was actually 'blown', what a surprise, it worked perfectly, the original internet relay box had a port that had malfunctioned, but Secure Tech did not test the box, they just decided that the DVR was not working and we needed to pay exorbitantly for a new one. I would not recommend this company ever, in my opinion I think Ariel and his crew need training on how to research what the problem is on a system before making statements, causing needless hassle and over pricing their components and their capabilities.

Scott was out today working on an extremely sensitive issue. His expertise and patience got the…read morejob done. He was in constant communication with me giving me an update helped keep my stakeholders at ease.

Great service great staff. These guys are efficient. Top notch. Very friendly staff. I would…read moredefinitely recommend this company to anyone looking for security systems.

I initially contracted with Defcon One security when I first purchased my home. At the time of…read moreinstallation, John said he was working on getting fire/smoke detection, so I chose to stay with the company on the promise of that and the fact that the previous owner had the security company installed. Fast-forward to today and I don't think the company offers smoke or carbon monoxide detection (or if it's available, I was never given notice to add it to my system or upgrade, etc.). My second issue is the contract itself. Signing a standard 3 year contract is fair and standard. Automatically renewing a contract annually without express permission or written notice is not--and upon terminating my service, I was told I was still under contract. The lack of transparency and notice on this issue was galling, to say the least, and I'm leaving Defcon One as a very unhappy customer. Thirdly, you can notice the hours here on Yelp. If your system malfunctions (which happened, creating a full-on intrusion noise that any code entered into the panel wouldn't shut off) and you have that issue, it's not guaranteed that service comes out and, if so, not necessarily in a quick manner. Lastly, my system malfunctioned again this week as a result of a faulty breaker (which was not apparent). Trying to get someone to come out and take a look (again, as the system was making all sorts of disruptive noise) was difficult as no one was answering the phones and it went straight to voicemail. The only reason this isn't a one-star review is that when visits were made, John was courteous and professional. For the same amount of money, you can have service with a nationally-recognized company complete with 24/7 call center service, fire/smoke/carbon monoxide detection, and a contract that goes month-to-month after the initial 3 year contract. All in all, I would not recommend Defcon One Security.

I called the phone number listed for Done Right Security Systems today and was not pleased with the…read moreinitial response from the representative. He answered the phone Hello, I asked was this Done Right Security Systems and he said yes. I stated I was interested in getting a quote for Camera Service and the gentleman abruptly said I'm busy can you text me your address and what you need and I'll call you back. . . Never heard from him again because I never texted him, sorry you need to be a lot more patient when dealing with new clients.

I engaged Jason for my Security Cameras and NVR Installation. Turned out to be a great experience…read moredoing business with him. Will definitely recommend him for all the security related projects that you may want to. He knows his stuff and does things professionally.

They were great but now they are not answering their phones or returning messages or emails.read more

So far I will give this company 5 stars because of Marquis and Chance…read more Marquis came out and set everything up for me. Very professional and timely. He came in, looked around and knew exactly what I needed and where to place things. I read most reviews before selecting this company. Because I did that, I knew what questions to ask before they came out. I felt like I asked enough questions to feel comfortable using this company. They appear to be genuine. They were very accommodating (Chance)and were able to set everything up the same day I was in town. So far I love the app and being able to monitor the premises. I believe there are extra features you can get with additional costs so please make sure you are asking for the right package. I am pleased with the basic set up. Like others, I am not thrilled with the cancellation policy but I will deal with that if and when that time comes. Also you have to sign up for and pay for a permit with the city. They told me that I would have to sign up but I was not aware of the pay. This is a yearly fee with the city. The only CON so far is the credit check. I don't mind credit checks as my credit is almost excellent, however this company does a "hard" credit check and it lowered my score like 8 points. Wasn't expecting that, and honestly not happy about that. Like I said so far I give them 5 stars. If I have to actually use the service at some point, I will come back later to review them again to let you know how they responded.

I've used HPC for about 3 years and have had an excellent experience at every point. If an alarm…read moregoes off, I get an immediate response; I've had 2 painless service calls where the issue is resolved and they educate me on how to be self-sufficient which I appreciate. I would have no issue recommending them.

We originally contacted this company on behalf of a high-profile client. They came referred to us…read moreas "experts" for Control Four systems. The first issue we had is that one of the staff from the company started alleging that equipment was missing and/or had been stolen and that this was a cause of the problems being experienced. It was later discovered that this was not the case, but not before getting the client's wife very worked up over thinking items had been stolen from their home. After their visit and upon their departure, not one thing had improved, in fact nothing had changed, and the client was instructed that someone with "more experience with this system" would return. At the conclusion of the second visit, the system still did not work properly for the client, specifically, their TVs, which were an issue from the start, still did not work. We eventually had to contact the original installer to rectify the issues. Upon the original installer's departure, he made some less-than-complimentary comments about the work that had been done by HPCSE in an attempt to fix the problem before he arrived. When presented with a bill for in excess of $1000 for effectively accomplishing nothing, we explained that we would be hard pressed to have our client pay for these services since, as we told them, "at the end of the day, and while you were/are purported experts with Control Four, the system, and the house, were in no better shape after your visit than they were before." As we indicated to them, "Given the type of clientele we service, we would never even have a company visit the client's home unless that company had specific expertise that would prove beneficial to the client; While we thought that going in, that did not prove to be the case in our experience." We ended up paying less than $250 to have the original installer rectify all problems and, when we asked HPCSE for a reduction of their charge since they were not, in fact, experts on Control Four, and since not one thing had improved after whatever work they did, they stonewalled us and refused to offer any discount. The only response we received was that the owner reviewed the account and that they had come out on a weekend so they felt they were owed the money. They then continued saying that the only reason the original installer could do what they couldn't, and for only $250, is because the original installer had "locked out the system" such that it was "quick and easy" for them to gain access. Well, as we replied, once they realized the system was locked out, and since they represented themselves as experts with Control Four, they should have stopped right there rather than wasting time and running the clock on their bill when they should have known they were never going to be able to fix anything that was wrong. We were unhappy with the time they wasted without being able to address any of the problems but even more so by their refusal to work with us on their grossly inflated bill. Would not do business with again.

TechaByte sold us a camera system that was billed as a License Plate Recording system…read more The cameras do not record or photograph license plates. We have had several instances of theft in our community and not once has a plate been legibly recorded. Maintenance was also part of our contract but TechaByte has ghosted us. A law suite is in order.

Joseph responded to my message request for a quote quickly and was at our home to mount our tv in a…read moreday. He has fair, honest prices and does professional, clean work. I would 100% recommend Techabyte Technology if you are looking to install a home theater or security cameras in your home.

I have wanted a ring camera doorbell added to my existing doorbell and made some calls. Mark called…read moreme back and took time to walk me through the options open to me. He was very patient kind and professional. His representative showed up first thing Monday morning and had me up and running in a few minutes. Great people to work with and I'll look to them in the future. Thank you so much. Highly recommend!

Very impressed with Foresight Security. Speed, professionalism, ease of install/use. I couldn't be…read moreany happier with a security company. Thanks foresight security!