Great quality work, ran 10 cables in my house and everything works, happy with the service and the…read morecost was reasonable. Thanks for doing this even when it was so hot in the attic and the space was challenging; you were able to run some cables that were nearly impossible, so thank you for that!!!

Great prompt services. Knowledgeable staff. Reasonable pricing. Had them come out to troubleshoot…read moremy network switch.

Their operators are quite rude and condescending. If you accidentally set off your alarm by opening…read morea door, they will call you in the first 30 seconds. Of course you cannot hear your phone because the alarm is going off. If you haven't answered in 30 seconds, they have already dispatched the police. Once it shows that the user disarms the alarm within the first two minutes, they don't call back to see if all is well and to cancel the police. I had this situation happen. I accidentally set off the alarm and I immediately called and explain that I set the alarm off accidentally and give them the code. They assured me that they had canceled any dispatch. They didn't bother to call the police to cancel it and the police showed up at my house saying that the alarm company had dispatched them. When there are false alarms that involve police dispatch you can be fined. I called and confronted one of the dispatchers and she said that it wasn't their responsibility to cancel a dispatch even if the homeowner turns off the alarm right away. I am going to immediate cancel my monitoring and find a service that has the intelligence to reach out if an alarm is canceled by the homeowner within a matter of two to three minutes to see if all is well before dispatching the police.

Green pre-wired our new construction home. Between the time of pre-wiring and moving in, I changed…read moremy mind on some things that altered how our AV equipment would be controlled. After over a year of frustration with how our setup ended up working due to the changes I made (not due to anything on their end), I recently decided to see if they could come back out and re-do some of it which would require dropping new cables down a wall. The work was very easy to schedule with their AV division. The crew who came out were very friendly and professional and took time to listen to what I was requesting to make our AV system work exactly like we want it to. Most importantly, they didn't try to up-sell me on anything. They did exactly what I was asking of them, and everything works perfectly now in the way that we wanted. I only wish I had called them out a long time ago. I would highly recommend them to help with any AV needs. They're not the cheapest option, but with most things in life you get what you pay for. They also pre-wired our security and home networking systems, and that's all been working perfectly.

Brian was recommended to me by a friend who had their home fully set up with extensive audio,…read morevisual a few years ago. Our wi-fi didn't reach into our yard or quite a bit of the house. We had added an extender, but that really didn't do much. Brian came by, scoped out the house and other technical stuff. I got a written bid the next day with a few options. We went with what he thought would do the best job. He quickly scheduled us and he and his team were professional, they wore masks and booties, they communicated well as a team and with me as needed. I would recommend them!

Since August 6, 2024, I have been reaching out to Yes Installation for help with replacing a…read morecamera. I received inconsistent responses until September 4, 2024, when I had to repeatedly call and text. Eventually, their Denver office dismissed me, claiming they no longer service my camera system, despite having replaced the cameras just three months prior. They even texted me that my camera system would be available soon. Now, they say they have no cameras because my system is "too old," even though it's a brand new Lorex system installed in 2023. After a month of inquiries, I received a sarcastic comment from the person responsible for ordering cameras, stating that they no longer service such old models. Why provide me with misleading information for an entire month? How can you claim not to service them when you just did three months ago? I strongly advise against doing business with them; you will only encounter frustration. I have text message evidence of our communication and wish I could have recorded our phone call, as it was both disrespectful and unprofessional.

Abigail and PJ were awesome! From quote to installation, I was impressed with her communication,…read morepunctuality and attention to details in perfectly mounting my 75 inch tv and connecting with a soundbar. She even provided recommendations for the wires I needed for my setup. I wish I would have done sooner and highly recommend her for all your A/V needs!

Abigail did a great job! I needed a TV and soundbar mounted, with a sub connected. Before…read morescheduling, she always replied to any message that I sent. When she did arrive, she walked through where I wanted everything mounted. She asked how high I wanted the TV mounted, how far down the soundbar mounted, and if there were any other things that needed to be installed. She was able to get everything mounted, wires ran through the walls, and all items set up. She provided me a great quote and did a great job! I have more projects that are coming up that I will have her assist with. Get in touch with her because Abigail will do a great job!

Another great experience with the tech guys from Protectus. Jason and Robert worked their butts off…read morein the blazing heat for two days installing my new cameras and security system. Great guys too and both have been there for years which is a great sign that this is a well run company. They also took the time post installation on how to use the system on my phone and that I could feel free to call them later if i had any other questions. Thanks guys!

I use them for 3 of my properties. Very happy with their personalized service and the app and…read morehardware too.

Chad and Mario came out to install Ethernet in our new, 34-year-old home. They were extremely…read moreprofessional, efficient, and knowledgeable throughout the entire installation. We couldn't have asked for a better team to support our move. I highly recommend them.

Chad of Pure Media Systems helped me buld my home theater from design to installation. He patiently…read morespent a lot of time with different equipment options to come up an equipment configuration that max the video and audio experience within my budget. These are all done before the contact was signed. Throughout the design and installation, he is very passionate for his work. I really enjoy the home theater Chad built for me. I would strongly recommend his service to anyone who would like to have a home theater they would enjoy.

Had to adjust doors instead of getting new locks but rekeying worked!…read more Sometimes exterior doors become unalisgned

Duane is an effing hero! He came to look at a door knob that came off from the inside of the house…read moreof the front door . Repaired it instantly and fixed an issue with our gate that prevented it from closing all the way . He worked quickly , efficiently and you could tell he knew his stuff. As he was leaving he asked if there was anything else ... there actually was .... A door issue in our shower the was preventing the knob for locking it in place . He too fixed that . He was in and out of there in 20 min or less with all 3 tasks . We are very grateful to his kindness , patience and professionalism. Will recommend them a million times over!!!

Recommendation for Chris Sanchez- Provision Audio, Rowlett, Texas…read more We don't recall ever having been so impressed with a service or business owner as we are with Chris Sanchez - Provision Audio. Chris is an extraordinary example of excellence, both in product and customer service. The home audio/video services that we purchased far exceeded our expectations. Chris created a customized package that perfectly, and beautifully suits our home, our budget, and most importantly, us. From the very beginning, he treated us as though we were his most important clients, and our project was given his full attention. Chris and his team were a pleasure to work with. We offer them our highest recommendations. Curt & Debra Armstrong Feb 2020

Chris Sanchez of Provision Audio Video simply did a fantastic job with helping upgrade our various…read morehome audio video and wifi systems. Although we are not very tech savvy, he was incredibly patient and walked us through the various options for the various television, sound, and wifi upgrades we were considering. He really listened carefully to our preferences and did not try to sell us anything more extravagant than what we wanted or needed. His quote was easily the most professional of the ones we received as he nicely grouped the project by the respective rooms and provided detailed information about each product and the pricing. His quote was also significantly lower than the quote we received from a much bigger company that provided us a quote that was not easy to decipher. Chris also was incredibly punctual and he worked very efficiently. Although I think our project may have been a mid-level project for Chris, he treated us like V.I.P.s, carefully explaining everything he did, big or small. He also has followed up with us as promised after he completed all of the work we contracted him to do -- on his own time and for no extra payment -- to help us better learn how to operate our new equipment and systems. Given that Chris is incredibly knowledgeable and professional, and just an exceptionally pleasant, respectful, and kind person, we will definitely hire him for any other audio visual projects we may have in the future and we hope his company continues to grow as it has over the past few years.