My air went out called on Monday set up appointment for Tuesday afternoon , took an afternoon off from work without pay , they never showed up I think it is bunch of AI computers making calls , after five calls and text to them , nothing ! How unprofessional , will never call them again that's for sure I have never seen a company not even call you back or say I'm sorry we got behind , terrible! read more

Non-responsive. They don't return phone calls. They have AI send texts as if they're responding, but they don't. Last year, we had the same problems. They sent someone who said our a/c was working fine; it wasn't. Our home won't cool and it's only the beginning of June. Very disappointing. read more

Dalton's Air are our people. They service our now 13 YO units and repair them rather than recommend new. I really appreciate Manuel especially, because he goes the extra mile in service and punctuality and communication. I HIGHLY recommend these folks. Louis Dalton runs a terrific company. Bravo! read more

If I could give no stars, I would. I purchased a new home in HSB, moved in end of June - Dalton Air installed the Rheem HVAC. Well, when we had our first deep freeze during Christmas, when the unit goes into defrost mode, a horrid stench like a dirty sock with chemicals comes out of my air vents on the next cycle. It only does it after defrost mode. The builder has been silent, no response every time I file a warranty claim. I called Dalton no less than four times, all I got was voicemail each time and no callback - I'm being ghosted. Just save your time and money and look elsewhere for reliable HVAC. I have contacted Rheem to try to get Dalton to respond and actually inspect the system. read more

I have been using Lewis for years. He's maintained my HVAC system on both of the homes I've owned. His maintenance program is one heck of a deal for the peace of mind it offers. They will come do a spring and fall check to ensure your systems are not only surviving but thriving. If they notice anything during their inspections they provide you with a detailed report and photos so you can see everything with your own eyes. They offer incredibly reasonable prices for any repairs needed (even a quick filter change) and are always dependable. If you ever have a big repair and need a little financial help, they offer financing as well. I trust Lewis' team implicitly with all my HVAC needs. read more

A few years ago, I made an appointment with Lewis Dalton and one of his coworkers came out the first time and diagnosed the issue incorrectly. Thankfully Lewis came out the next time and found that we needed a new damper. Since he didn't have them in stock, he would get one and call me back. As it wasn't urgent, a couple of years went by during Covid and he never bothered to call back at all. Finally I called again this year as it was becoming more urgent...some rooms were rising above 80 degrees. We received a very reasonable quote, but again there was no part on hand. Many weeks later and several unreturned calls, but they finally got the parts needed. Since we didn't know any other companies specializing in dampers, we swallowed our anger with their lack of response and waited patiently for the appointment. Finally the appointment came and one of the dampers was the wrong size, so he only replaced one and made an appointment to replace the second one the following month. Instead of making an effort to quickly correct the issue, the followup appointment went by without the courtesy of showing up, or even a return call/text! In summary, communication is horrendous with this company, but prices are reasonable. We won't waste any more time reaching out to them. read more

Why I like working with Dalton, they are always responsive and get my questions answered when I have them. And believe me I have lots of questions. Their pricing is quite fair and level of professionalism is more than we sometimes experience out in the real world. That is why we chose to use Dalton's Air Service to do our work. Thanks Richard read more

My AC stopped working. Called and set up an appointment. No one ever showed up. I called multiple times to find out the status but only got voicemail. Left messages but no return call. They ghosted me - that is unacceptable read more

I was referred to Daltons air by someone. The good - 1. Quick turnaround time 2. Person was courteous, friendly 3. Even though he spent 1.5 hr on service but charged me service fee only for an hour. Bad - 1. I was horrified when he charged me 10 times the cost that the part is available in big box stores. Overall, I think he overcharged me a lot more that some other such service would have done. I do not know about other review when they say he was fair in what he charged. Maybe they never checked elsewhere. read more

Saved the day when other HVAC companies could not diagnose the issue. Thanks so much for saving our real estate transaction!

Lewis Dalton provides excellent service in a timely manner at a reasonable price. Have used him on numerous occasions for hvac repairs. He also helped fix a wine cooler when other services said to junk it. Great service. Good people. read more

If I could give them six stars I would. Louis and his team are responsive, reasonable, and, available to answer questions. Over the pandemic Louis has walked us through diagnostics over the phone multiple times in addition to coming out and making sure our units are running smoothly. read more

Excellent service and very professional. I was nervous because our geothermal is tricky to get to and Lewis was great.

Lewis has serviced and replaced HVAC equipment for me over the past ~5 years. I've found him and his team to be reliable, timely and honest and I highly recommend. read more

Lewis Dalton and team replaced my entire HVAC system on my 1946 home in 1 day. I needed some additional work done outside the scope of a traditional AC Services company (platform built in the attic for the unit and a new attic access hole cut) They took on the work for a very reasonable price so I did not have to coordinate with other contractors. They were on-time, polite, and walked us through the process every step of the way. They truly went above and beyond my expectations. He has followed up several times in the last week to check on the new unit and make sure I was fully satisfied. I highly recommend this company to anyone needing AC replacement/repair! read more

Lewis has always been very helpful and friendly. He takes care of my properties as if they were his own. He is courteous with customers and is fair with his prices. I will keep going back to Dalton's Air for all my AC needs. read more

On August 8, 2013, Dalton's Air was called out through our American Home Shield Home Warranty to handle an issue when our central A/C unit stopped cooling. When Lewis Dalton (the owner) arrived, he was nice enough and proceeded to try and diagnose the problem. He found there were several leaks in the interior unit and that the filter (which was part of the interior unit) had to be bent in order to be installed. This caused air to bypass the filter altogether when the unit turned on and needed to be corrected. He explained that he would have to get an approval from our home warranty service before he could start the work. As we've had claims in the past with American Home Shield, we were very familiar with the process and went along with it. He said he did not have time that day to correct the leak issue but would take care of it when he came back out to install a new filter mount outside of the unit. We signed off on the work order and after he told us he would call us in a few days, he went on his way. A full week went by and we didn't hear anything back from Lewis or anyone else from Dalton's Air. We continued calling periodically over the course of several weeks in fact with no responses until we hit the one month mark. Finally, he answered our call when I called from a different telephone number and claimed he was "just about to call". Talk about a coincidence... He finally gave us an update and said he received approval from AHS and now would have to come back out to take measurements before he could order the parts. Why didn't he measure everything when he was out the first time? Anyway, we scheduled a time and date with him which he ended up being a no-call no-show for. In fact, he did this for the next appointment after that as well. Lewis had no excuse for it and didn't even apologize when we finally got him on the phone days later. For the 3rd appointment of the week, I asked that he please call me 30 minutes before arriving because I couldn't wait around all day as I had for the two previous appointments that he didn't bother to show up for. I wouldn't be home but could get there within 20-25 minutes. I figured 30 minutes would allow me a few extra minutes in case there was a delay of some sort. Instead, he called and said he was pulling into my neighborhood. I explained that I would head home immediately but that it would be at least 15 minutes before I could get there. He said ok. But then when I arrived, 12 minutes later, he had already left! What the hell? Why tell me ok if you're just going to up and leave??? What pissed me off even more was the fact that he no-showed on me for 2 other appointments which I waited for more than 5 hours each time, but he couldn't wait for 12 minutes? Seriously? The 4th appointment he did show up for... over 2 hours past the 1:00pm - 3:00pm time frame he gave us. Once again, without calling first to let us know what was going on. At this point, we figured just let him do it so we can finally be done with all of this. He came in, quickly measured and then left after telling us it would be just a couple of days. Funny, we should've known better since we'd heard that before. Needless to say, the "couple of days" came and went with no word from Dalton's Air. Repeated voice and text messages went unanswered until September 27, 2013 when he finally informed me through text message that the parts were in and he could install everything within 2 days. I said great, and to please let me know when he was available so I could schedule my week accordingly. I asked for 2 days notice so I could juggle my clients appointments. He didn't contact me again until October 2, 2013. In that text message he said he would be here on Friday October 4, 2013 between 1:00pm - 3:00pm to do the install. But of course, as is his M.O., he no-calls no-shows yet again. I finally had enough and left him a voice mail stating that we were done with his company and would find another service provider who would actually complete the job they've been paid to do. We will never use his company again and will let everyone know of the poor service he provides and that he seems to enjoy wasting his client's time. I strongly recommend you find someone, ANYONE other than Dalton's Air for your Air Conditioning or Heating needs. Hell, go take a course on how to repair it yourself. You'll be able to get your license to do it professionally long before Dalton's Air will complete your original service request anyway. read more

This company has no idea what they are doing. We had them out numerous times to fix our HVAC, They continually put a bandaid on the problem. If they would have been honest with the previous owners and told them that there was a freon leak in the system, (which they would then by law put on the seller's disclosure) it would have saved us several thousand dollars. I finally got them to admit after numerous times of freon that if you have to continually add freon, it must be getting out of the system through a leak. I wouldn't let them in my home ever again, read more

something was wrong with my hvac system and i didn't know what. dalton's went out and fixed it in no time. i am so pleased with this company for its knowledge, professionalism, and pleasant demeanor. it is so difficult to know who to call if you are suddenly in need of service on something like this, and most of us just take our chances on a name we find on the internet. i am so pleased to have found dalton's and can highly recommend them for hvac work. read more

One of our Infinity Carrier units showed a system malfunction and was not cooling. Lewis Dalton arrived at the appointment time, found the problem and came back late in the evening with the part needed, just so we would have air conditioning that night. Lewis Dalton is professional, courteous, honest and very knowledgeable. I was so impressed with his service, I signed up for the annual maintenance of our HVAC system. read more

Lewis Dalton came out to work on our heater in 2010 (before he took over this current company). After being told by two other repairmen that our furnace needed to be replaced ($3000+), Lewis promptly told us that the pilot light was just mis-aligned and just charged us an $89 service fee. This is the first time I have ever taken the time to write a Yelp review but this was time well worth spending to promote Dalton Air. I'll be calling him again shortly to come take a look at my AC! read more

When it comes to AC companies, there are a lot of choices and a lot of shadiness out there in the world. But when I had a few questions about the unit at my new home, the electrician recommended Lewis - since he was the one that installed the unit in the first place! They showed up on time, answered all my questions (in a way even I could understand them), did solid, quick work and were on their way. It was a great experience and Lewis has a customer for life! read more

Oh, Texas in July without air conditioning - what a cruel, cruel place. Our A/C went out Sunday evening, and I put in a call to our home warranty company. They assigned a contractor to us, but they only had one star on Yelp. We called back, and were assigned to Dalton's. Manuel was great about calling to let me know when he would be at the house. When he arrived, he got right to business. The issue was fixed and I had cool, cool air blowing within 45 minutes of his arrival. Great service, great company - highly recommended. read more

Worked with Mr Dalton and his assistant Chris. Needed to replace 2 dampers and reroute some air to get better balance throughout the house we bought. They worked with our schedule did a great job and were extremely reasonable with their pricing. Hope I don't have to, but would gladly work with these guys again. read more

Our AC went out. I called our home warranty company and was referred to a different AC company who could not come for 5 days. (It was 93 degrees outside.) Thankfully the warranty company then put us in touch with Dalton's Air. They came the same day and made sure to finish the job even in the rain. Manuel was very knowledgeable and friendly. Highly recommend Dalton's Air. read more

We met Lewis through his wife. We need an air condition "guy" when we first moved to Austin. We could not be more pleased. His team comes quickly and communicates. His prices are fair and his team works hard. I cannot say enough good things about him. It's so nice to have a team we can trust. Oscar came out just yesterday and was professional and worked hard. Call them. You won't regret it! read more

Mr. Louis Dalton just fixed my home's AC and he was very kind. He was assigned to me via our home warranty plan and it's very hit or miss with the contractors. He was always nice to talk to, answered my questions. Our AC has only been in installed today but I don't anticipate any issues. If there are, given my experience I would feel comfortable calling them again as I trust they would fix the issue. read more

On June 11, 2015, Dalton's Air was called out through our American Home Shield Home Warranty to handle an issue when our central A/C unit stopped cooling. I spoke with Mr. Dalton on the 11th and set up an appointment with him for the following day for the time slot of 12-3pm. (The time was confirmed 3 times) I left work early the next day so that I could be home by noon. I was told the day before that the technician would give me a call 30 min. prior to arrival. At 2:50, I hadn't heard anything so I called to get an update. I spoke to Mr. Dalton again and he told me that they had me down for the 3-5pm time slot. I told him that I was told several times the day before that it was from 12-3, but 3-5 is fine, as long as someone can look at the AC. So, 3-5 is now my new time slot. Fine. 4:50pm...I still hadn't heard anything or received any phone calls. I call again to find out what the ETA was going to be. No answer. I called 3 times and on the 3rd call, I left a voicemail asking someone to call me back so that I can know what's going on, possibly get and ETA. 2 min. later I get a text message from Mr. Dalton: "We will be there just chill out, you are not the only one without AC, we call u when we are on the way". I texted him back explaining that a heads up letting me know that they were running that late would have been nice. Nevermind that my initial appt. was for 12-3, now it's 3-5 and they still couldn't make it there on time. I never received a response to that, nor an update. Finally I call at 5:35pm to cancel the appointment. I had to leave a voicemail, as no one was answering the phone. I told him not to bother sending anyone out, as I have waited long enough and wasted too much time waiting around for them. All I wanted was an update of an ETA. I had been waiting around since noon and now at 5:30, still nothing. Never got a response to that message. At 6:35pm, I get a call from one of the technicians telling me that he was still in Austin and would be headed up to Kyle shortly and that he was giving me a courtesy call to let me know that he was running late. Are you kidding me? CLEARLY at 6:35 you are running late from 5pm!!! Obviously Mr. Dalton didn't let his tech know that his Kyle appt. had cancelled at 5:30pm...AN HR BEFORE!!! Ugh! The lack of customer service from this place just...well, it sucks. I finally called AHS Home Warranty to set up another appt, but this time, I specifically asked for another AC contractor besides Dalton's Air. I refuse to give them any of my money or anymore of my time. Mr. Dalton...a phone call goes a long way. And yes, I know I am not the only person whose AC isn't working, but what I didn't know was what was going on. A simple phone call (or text, since you seem to be so eloquent in that arena), perhaps to reschedule, would have been nice. Dalton's Air, I will never use them and I'm pretty sure neither will my friends. They've taken note of this whole situation. read more

Chris came to my parents house because the heat wasn't working. He was very friendly and very knowledgeable. He took care of the problem quickly and it was very inexpensive. I highly recommend Dalton's Air. read more

When we were told by another company we needed to replace BOTH of our compressors at a cost of over $14K, we decided to go an entire summer with no AC in part of our house. I wish we'd called these guys because for about $200 they fixed both units and looked at another that was acting up. Lewis was cheerful, honest, showed up on time and followed up. So impressed with Dalton's. read more

We woke up Saturday morning to our AC not cooling and only recycling hot air. I called Dalton AC and they had a repair technician come to the house in an hour. The technician diagnosed the problem and repaired the AC quickly. He was very professional and courteous. I will be calling them back should any AC or heating issues occur. read more

Honest, fair, decent and good at their job. Highly recommended and has saved me lots of time, money, and uncomfortable nights with a broke AC. Quick response time. read more

Reported a call to my American Home Shield Warranty about issues with our AC unit. They said a company would be calling me within 24 hours to schedule an appointment. Next day I received a call from DALTON AIR who gave me a window frame from 3-6PM, WITH A 30 minute notice. GREAT No problem! 6:55pm came around and I received no call about them being late so I called American Home Shield who contacted Dalton Air - and the service guy with Dalton Air said I needed to be patient, he was still with his other client. REALLY!! any other professional company would at least have the courtesy and call their client that they were running late. SO- 8:05pm comes around and I get a call from the owner, wanting to resch another appointment, I told him how VERY upset I was, - and the owner just went off about being contractors and sometimes another job takes longer than others. I Agree, my husband is an owner himself, and maybe that's why he gets word of mouth referrals because of his professionalism. He always calls his client EVEN if he is running 5 to 10 minutes late. That's all I was asking, I had things to get done but had to wait around closely for that phone call from that time frame - (3-6pm) I mentioned I would contact American Home Shield to send another company over- the owner last words,(instead of apologizing) was OK,- Good Luck!! Very UNPROFESSIONAL!!! read more