These employees are so friendly and professional. Whether I need full service or just air in my tires, they make me feel comfortable. And they answer my questions in a way I can understand. Def would recommend this business. read more

Stick through this review - you will be glad you did. I made an appt. for Sept 11 at 8a on August 30th due to a check engine light being on. Over the labor day weekend, I found out I needed Tires which I got - but they wouldn't align my vehicle (where I bought the tires) due to a bad drivers side front wheel bearing. I did not drive my vehicle home to Pgh - I left it in WV for the weekend since it was so unsafe to drive. I called Jenkins Tues. Sept. 5th to add the wheel bearing to my appt since it would be covered under warranty. Unfortunately they could not get my appt to open so I couldn't add the wheel bearing. I called again and spoke with the same service tech Tuesday, Thursday and Friday to try to get the wheel bearing into the appt. Which - they couldn't but continually was promised I would have my car back Monday. They told me to write it on my drop off card on Sunday when I dropped the vehicle off. Monday morning (sept. 11) I get a phone call (10:30a) from the same service tech telling me my wheel bearing is fine - but I need new back brakes. I tell them to go ahead and fix the back brakes - but I wanted them to check the wheel bearing again up on a rack. I called back at 12:30, and they still hadn't checked the wheel bearing but was told they were working on my brakes. Everyone was at lunch - so they would call me back. By 2p, I had not heard anything - so my uncle (who is vehicle savvy) and I went to the dealership. Keep in mind - if I would have taken them for their word and left with the bad wheel bearing I could have been in an accident - with who knows the results. I was told for almost 7 hours that my wheel bearing was not bad - till I physically set foot into the shop to insist they put it up on a rack and check. When we arrived at 2p - I spoke with the same service tech I had spoken to every single time. He went back to speak with the mechanic. Came back - walked right past me - the owner, the one who pays the bill - to my uncle. He would not speak to me, would not look at me, only to my uncle and told him that in fact my wheel bearing WAS bad. But they didn't have the part in stock and were having it overnighted. But the back brakes would be fixed. Tuesday morning - from pgh - I called to ensure the part had arrived and to get a confirmation it would be done. I was given the run around again by the same tech. I was told it SHOULD be ready between 12:30-1:30p. In the meantime I filed a complaint with Hyundai corporate. Hyundai corporate and I completed our conversation at 1:20p. 2p I called Jenkins to check on my car and finally spoke to someone different - the service manager. He told me they were putting my right front tire back together and then my car would be ready. I questioned why they would be doing anything with my front RIGHT tire when it was my back brakes and Left front wheel bearing that needed replaced. He took my phone number and said he'd check into it and call me back - which he did within 5 minutes. The original tech that I had spoken with numerous times was wrong. My FRONT brakes needed fixed and they didn't do them Monday because the wheel bearing was so bad and didn't want to do it till the new wheel bearing was put in. Wait - what?! So my back brakes were FINE?! So you lied to cover your mistake? You essentially wasted a WHOLE day telling me my back brakes needed replaced and my wheel bearing was NOT bad. THANK YOU SO MUCH. If they had been honest with me this whole time - NONE of this would have happened. I don't know if it was my complaint with corporate that trickled down or the service manager finally seeing that they ROYALLY screwed up. But I had a voicemail when I got out of a meeting at 2:45p that ALL repairs were free of charge (Keep in mind it was only the brakes as everything else was covered under warranty but hey - free!) I changed my review from 1 to 2 stars thanks to that gesture. I am grateful the service manager finally was involved. Will I go back? Doubtful. They lost my trust. Did they think they could pull one over on me because I am a woman? Sure made me feel that way! Do I suggest you go? If you want to take a chance go for it, but tread VERY carefully. I was planning on buying a new car in the spring. I was planning on buying from them - as this is who I had bought my current vehicle from. I understand that service and sales are 2 different departments. But they won't get my money or "commission" on a new vehicle. read more

On a trip from Ohio to Maryland my Hyundai broke down 30 miles from Bridgeport West Virginia. I received the news the engine would be replaced under my 100,000 mile warranty from Hyundai. Although the parts took months to arrive at the dealership the engine has finally been "rebuilt". Marcus from the service department did a great job communicating with me about parts and when the car would be ready. Even searching the car for things that I may have left in the car. Even though this process has taken months,I am waiting for my new engine Tucson car to arrive to me.If I lived in the area I would consider buying a car here because of Marcus in the service department.Thanks. read more

I would recommend Jenkins Hyundai 100%. All the people at the dealership go out of their way to make your purchase of a new vehicle as pleasant as possible. Prices are well marked and absolutely no pressure. Since my car is only a week old, haven't had the chance to have any service yet, but I'm sure it will be good as the rest of the dealership. I purchased our new car from Paige, and I suggest that you request her to take care of any and all of your automobile needs, new or used. Jenkins Hyundai is a credit to the Harrison, Marion, and Taylor county areas. read more

Purchased new Santa Fe on Black Friday. Salesman Mr. McGinley was very pleasant and patient. Have owned a Santa Fe before and loved it.