When Chris Rose took over for Jerry LaPointe, I wondered what I was in for. Well, since then, I've…read morefound Chris Rose State Farm to be one of the fastest responding, most helpful, knowledgeable, problem resolving, and insanely patient insurance agents I've ever had the pleasure of dealing with! Chris is a down to earth person and a dedicated family man! He's honest, trustworthy, understands how important customer service is, and knows how to provide the right coverage for the best price! He's always responsive to any concerns. He supports our community, our military sons and daughters, and our veterans! I don't have to look anywhere else! I've found the best!

The Chris Rose team is fantastic! I worked with Kevin and Chris through the last couple years and…read moreI'm glad I left geico for them! Since this covid 19 garbage, Kevin went out of his way and i previously mentioned i was out of work and home with everything going on. They looked into my situation and helped immensely! Just want to say Thanks Chris and Kevin for being outstanding at what you do.

Been a customer for decades now :-) This office has always been communicative and on the ball for…read moremy insurance needs. Recommended, and I especially want to mention Tiarra who has stuck with it during a complex life insurance process, no fault to State Farm. The office was also instrumental in giving advice on how to lower my premiums and ideas. Also a quick public announcement, that if you are busy with work and life, you can also communicate to the office through text messaging.

Tried to get a call back from Steve, but he must be too busy to respond to long term customers…read more They are billing my escrow account for homeowners and are billing me as well. DOUBLE BILLING ! They blame corporate and state if in fact they were paid twice, a refund would be issued, probably not !!! They quoted me a $19 a year increase in my liability coverage to go to $500K, but the bill came and it was a $43 a year increase. No EXPLANATION !!! When did CUSTOMER SERVICE LEAVE THE INSURANCE BUSINESS ??? Must be nice not having to respond to customers complaints, and only take their premiums. Looking for a new agent, or at least one that provides genuine customer service. Will be reaching out to STATE FARM HQ to file a complaint as well.

We refer all our Indiana insurance clients to this agency. The agency sets a very high standard…read morefor customer service, value and giving back. You can not find a better insurance broker in Indiana. They have so many options to help their clients. Andrew cares about his clients, community and his team. That culture is embodied in every person at the agency and the result is excellence. Highly recommend this Agency!!!

Exceptional Service - Felicia is the Insurance Agent Everyone Needs!…read more I cannot say enough great things about Felicia and the level of service she provides as an insurance agent. Working with her was one of the most thorough and reassuring experiences I've ever had when dealing with insurance. From the very beginning, Felicia took the time to truly understand my needs. Instead of just quickly providing a quote like many agents do, she asked thoughtful and detailed questions about my home, lifestyle, coverage concerns, and even potential risks I hadn't considered. It was clear she wasn't just trying to sell a policy -- she genuinely wanted to make sure I was properly protected. What really impressed me was her ability to explain complex insurance terms in a way that actually made sense. Insurance can be confusing, but Felicia broke everything down clearly so I could understand exactly what I was paying for and why certain coverages were important. She made sure there were no gaps in my coverage, which gave me a lot of peace of mind. Another thing that stood out was her professionalism and responsiveness. Anytime I had a question, she responded quickly and with detailed information. She never made me feel like I was bothering her, and she was always willing to walk me through different scenarios to help me make the best decision. Felicia is also incredibly proactive. She looks for ways to save you money while still maintaining strong coverage, which is something I truly appreciated. It's rare to find someone who balances affordability with protection as well as she does. In a world where many people feel like just another number, Felicia makes you feel like a valued client. Her knowledge, patience, and dedication to making sure her clients are well insured truly set her apart. If you are looking for an insurance agent who is knowledgeable, trustworthy, responsive, and genuinely cares about protecting her clients, I highly recommend Felicia. You will not regret working with her! 10/10 service -- I wish more professionals operated with the same level of care and integrity.

Great Customer Service. Works hard to make things right for you. Recommend this Agency for your…read moreinsurance needs

If I could give more stars I would. This is the BEST prices for insurance hands down. I just got my…read morelicense back after 12 years being suspended. I got a vehicle from my uncle and needed insurance so called around for quotes and came across Crowel Agency....now this isn't the first time I went with Crowel.....I've been shopping with them for almost 20years. They are the CHEAPEST by far, I literally paid close to half what other places quoted me at. Not to mention their customer service is f***ing awesome. Give them a call, I promise you'll be glad you did.

Very competitive rates, customer service is lacking significantly, Good listening skills are key…read morewhen interacting with all clie I had an issue with my house insurance not being paid in full out of my escrow account as usual I had to fend for myself and find out why my agent was no help On TV insurance agents come to peoples homes pet their dogs play with their kids not so much in real life it's pretty much a system where they get your business and forget you at least at this agency

This is a fantastic place to do your insurance business with, they are always helpful and take…read morecare of you right away if you have a problem, ask for Tracy, she's awesome.

Good knowledgeable agency and very helpful staff. Sam knows his stuff and was very helpful with our…read morelife policies.

Anna and Ken Getty are the best! Hard working and caring team! They always work hard to find the…read morebest pricing and coverage tailored to your individual needs!

I have had the worst experience with this agency, my agent Ken has dropped the ball on my WC…read moreinsurance, where it was cancelled due to his lack of responsibility, this has caused my business' to loose thousands of dollars. When I called to get answers, his attitude is that he does not care, even thou he did acknowledge that the policy was cancelled due to him not following up with the binding insurance company. do not recommend them at all!!