Great service from Eric! He was super helpful when buying my sisters first car! Great attitude!

Gave Dan o'brian of methuen a refural my friend bought the truck but they would not honor the refural contacted them several times just gave me the runaround the manager jimmy preferred to just hang up with his voicemail instead of talking to me bad business to treat a loyal customer this way now I have to look for a new dealership read more

Went here to have an issue with my Kia, which is still under warranty, resolved. They got me in the day I called, on a weekend, no less, and I didn't even buy my car from them. I wish I had. Their service department is excellent. They are professional and courteous. read more

Dealership leave much to be desired. Beginning with website, shows several cars that meet your specs, but web search reveals than none of the 5 cars listed are in inventory and have been previously sold 30+ days prior. Can we say bait and switch? If you work with company like TrueCar, dealership will take an hour+ to "negotiate" a fixed price they should honor. They will ask you to sign a "good faith" piece of paper???? Never been asked that before. If you put down a deposit on a future car, don't expect to be able to get ahold of anyone for a realistic update. You will call and be put on hold for 10+ mins, get hung up on, and never get call backs when you are able to leave messages. If your situation changes and you can no longer go through with the deal, you will be required to provide proof of a lay-off before you will be credited back your deposit (even though the car you are waiting for is on allocation, not customized, and the same vehicle being sold within 24 hours at other dealerships). In this current environment, I have never been treated so poorly, nor have I had to act borderline belligerent just to get someone to take notice. In a world with countless options, I suggest you look very carefully who you choose to do business with. read more

Went in for a test drive on whim. It took a long time for them to bring the car around-so much so I almost wondered if they were running an unauthorized credit check, though I have no proof of that. The young salesman was polite and friendly, and I really wished I could have given him my business. Then the big guns come in with the aggressive sales tactics. I firmly told him I was nowhere near ready to "talk numbers" and would not be making a decision that day. More pushy questions, and I hurried out the door. Relentless phone calls months after I purchased a different vehicle. If I had decided on a Kia, I would have gone to a different dealership. read more

Bought a new car at different Dan o'brien dealership. They neglected to put the inspection sticker, so since this dan obrien dealer was closer to use (still 50 minutes away from home) we were told to go here because of their screw-up. Had to take time off from work to get in inspected. Had appointment and when arrived said it would be 2 hour wait to get in - service advisor said he is forbidden by management to alert customers of this delay. So a wasted trip! Now that's customer service! read more

I purchased a 2018 Jeep from them in June, absolutely the worst purchase experience I have ever encountered. Matthew Kritz, sales manager is an absolute useless human being. He lied, blatantly promised things and made excuses to not do anything. I have photos of the items that were supposed to be on my Jeep and I never received any of them. He also dropped the ball on getting our Florida registration....we had to drive on a 20 day plate for an additional month before we were actually legal. He never blinked an eye. I told him exactly what I thought of him for about 15 minutes while he stood there looking spineless as ever. He will tell you he has your back, he's a liar! He will get you to sign and get his commission and leave you be. Not sure who is above him but as far as I am concerned, buyer beware!! I also noticed the price was listed 1700 .00 lower on line in their sister store than what we were told. He acted like he was going to give me a deal I also have proof. Do yourself a favor and go elsewhere!! read more

My boyfriend bought his first kia soul here and loved it but was looking for something bigger for road trips. He traded it in for a Kia Sportage which I co-signed with him on to help build up his credit. Not only did they not tell the bank that he bought a new car and to cancel payments on it, his credit score went down a few points because the bank counted it as a late payment on a car he didn't even own anymore. The Kia employees admitted it was their fault because they never emailed the bank. They gave us a card and said you've got to handle this yourselves and good luck because they won't want to help you. WOW. Then my boyfriend wanted to change his lump sum auto payment into weekly payments for budgeting purposes. He called at the begging of the month to change that and the man on the phone said he fix it. He paid the first weekly payment and thought it was finished for the week as the man on the phone assured him it was. At the billing period the full amount was taken. They wouldnt fix it and said there was nothing they could do but refund the first weekly payment he made. Moral of the story of you want them to help you, you should probably call about three times to make sure they've done their job or you'll get screwed. read more

Stopped here to check out the Tellurides on the lot (5) despite being warned by another dealership about their price gouging. Sales was beyond rude from the get go. When we told him we were interested in checking out the Telluride, the first words out of his mouth were "there is a large upcharge on these" with an air that we couldn't possibly afford it. Dude, it's Kia, not Range Rover first of all. When we proceeded to tell him we didn't even ask about pricing but wanted to test drive to see if we'd even be interested we were told (with attitude) we can't drive the cars because no one will want to buy them if we put miles on it. When we called him out on his ridiculousness, he claimed he never said we couldn't drive it. We could have paid cash for all 5 Tellurides and yet we walked out because they were so rude. Moral of the story: if you'd like to see and drive a car before you buy it go somewhere else! read more

Always a new face there at customer service.Quoted an incorrect amount while checking out.

To follow up on my husband's previous review regarding a Nissan Rogue we purchased here earlier this year -- a recent inspection has revealed we now need to put $700-$1000 worth of work into the vehicle and we have owned it for around 7 months ( put on roughly 2,500 miles on it at this point). I am not sure how they passed the inspection as I believe these items have been deteriorating for some time... They did not call to follow up on our purchase until months after. I also brought to their attention 2 weeks after purchase that we were having issues with the front counsel not always turning on and they promised to contact us back and never did. At that point, we gave up and will be getting any work needed to it elsewhere. I do not have the time to chase people and should not have needed to. I get this is a Kia dealership but just because we did not purchase a Kia does not make us any less of a valued customer. read more

Drove 2 hours to get a new Telluride because of 3 reasons: 1) their online service/interaction was so prompt and responsive; 2) their price was by far the best; and 3) they were the only Kia dealer in 200 miles who actually had Tellurides in stock! When I arrived, salesperson Heidi Moisan was fantastic to work with. Clear, efficient, not high-pressure, and we were off the lot in 1.5 hours with the car I wanted at a great price. Highly recommend! read more

If I could give a 0 star I would. Very shady business, full of liars and misleading people. I tried a few different times to do business and they kept up with the lies. Then I finally purchased and they couldn't get the deal approved after 3 weeks of me having the new vehicle so I had to bring it back and get my old vehicle back. At which point I was told I would not get my down payment back. They feast on those with bad credit and treat them all like they are not intelligent and lie at every term. And when I try to call or email, my contacts are avoided and never contacted back, and it was even worse after the sale, and return of the sale. I have filed a complaint with the attorney general and consumer affairs of NH. I urge anyone who wants to get a fair deal and fair treatment to never consider them. read more

Should be 0 stars. If you want to be lied to, taking advatange of and be held hostage because they will not gave you back your keys so you can leave, then this is the place to go. Also when they are negotiating price (back forth part with the manager) they write the price down on paper ask you to sign it and then say you agreed to it so you think your stuck, I tore it up in his face. Do yourself a favor and keep driving by do not look do not stop. read more

While ultimately I ended up with a better deal at the same cost I still can not shake the feeling I was played. It is a very long story. Too long for here. Short version 19 days after I leased (or thought I leased) a Kia Forte FE. I got a call saying Kia does not lease this particular "trim package". I was told I would have to give back the FE and lease the LXS which Kia does lease due to the value at the end of the lease.So so so many mistakes made that cost me more than any value difference in trim packages. And Mr. "Keepin' it awesome" will not respond to my request for answers. So bottom line: DO NOT resign any paperwork.... And do your due diligence. I did not and that was my mistake. read more

So here's the deal, I bought a car here a month ago and everything was great. Typical car dealership nothing new nothing terrible. I was able to put two checks down for a down payment, with dates to be cashed. The first check went through and the second a week later. Yesterday March 27 another draw off my account was made for the exact amount of a check. Upon looking into this they decided they would draw twice off one check. A couple days prior a strange call came to us from United Tranzactions asking about our check. We called Dan O'Brien to ask about this and they claimed to know nothing about it. Come to find out it is their check processing company. Turns out Dan O'Brien dropped the ball and never told the processing company that our check went through. So it was automatically drawn again because the system defaulted to a bounced check. So says United Tranzactions. Between numerous calls and talking to numerous people, sending emails and getting a promise that Dan O'Brien kia will call us back. They dont. So I'm still out the extra money drawn off my account and still waiting for a phone call back. So in all buy with caution,use them if you'd like, but don't fall for their ways of getting you into a car. Unless you want a bunch of unauthorized money to leave your account and deadend phone calls that never get returned read more

Today we decide to go to Dan O'Brien Kia to buy our 2019 Sorento LX. After seeing some many commercials we thought that was a good place to buy our new SUV. Unfortunately we had the WORST experience ever. The sales man Sean was very attentive and friendly but when he got the sales manager to our table to talk price all went to hell. Sales manager Jose was unbelievable rude, sarcastic and not interested in answer our questions. Every question we had he answered with another question and full of sarcastic side comments. The poor sales person(Sean) was uncomfortable and very apologetic for Jose atitude. In the end we told Jose that because of his nasty behavior we can't buy the car from Dan O'Brien Kia. He just laughed and said that he knew that we don't want buy anyway. We apologized to Sean for waisting his time. I hope that no one waist their time going to Dan O'Brien Kia. We decide to drive to AutoServ Kia in Tilton and they had the same car with better features extra options for less money. We left AutoServ Kia with a new shine SUV and extra money in our pockets! If you need a new car go to AutoServ Kia and talk to John. The best care ever. We are so happy now the Jose the sale manager from Dan O'Brien was a awful person. Please stay AWAY from Dan O'Brien Kia! read more

Dan O'Brien kia Concord (first mistake) salesman Everett (expert manipulator in my opinion) told me the car payment would be $130 a month (yes it was not a good decision on my part) and put down a very large deposit on a 2019 Kia Soul with 68000 miles. The balance was $7500 to be financed. AFTER I put down my cash deposit Everett all of a sudden goes oh the payment has changed to $196 a month which put the total price which put the price up significantly. I said no I want my money back. The manager Matt G was very aggressive and said "What do you expect?" (this while he was leaning forward to ward me and with an aggressive tone) and I replied "I want my payment to be $130 like I was told). Matt said you can not get your cash refund back. I have to go through some department and then see and if then we will send you a check. I was very upset I left, I called to get cooparate phone # and could not but was hooked back up to Matt G the manager and he said I found a bank that would do it for $130 so I said ok (a decision I bitterly regret) anywa this is 8 days later and I don't have my car or my money. It so ironic the dealership says you are approved but then they say you have to get final approval. Do they even hear themselves? I filed a complaint with BBB, Attorney General's office. NH has no cooling off period or anything to protect the consumer against the dealerships. I called the so called bank that approved my loan, Consumer Portfolio Inc. it is actually a debt collector. They keep saying it is processing. The only way I can get a refund is if Consumer Portfolio Inc. does not approve it then I can get a refund which is highly unlikely. I feel the manager Matt G. chose that "bank" because he knows how bad they are. BEWARE OF THEM read more

this place is not for the weak , takes for ever to get deal done plus they lie bought used nissan took five hrs , never told us no title , three weeks later after email twice a week title comes in, plus manager we knew quit after two weeks, that should tell you the story, went to get suv took another five hrs, paperwork not done etc , this was not a au-some deal , hold on for rough ride read more

CROOKS. Went there back in April. They showed me a used Kia Soul. Ran my financial and said it would be $2000 down and $350 a month. I said id like to think about it. They said leave a small $100 deposit and let us know within 2 weeks. I called about a week later staring i did not want it. They continued to call after trying to talk me into it. I stoll declined. Fast forward a couple months i started getting bills from Santander for car payment. I called the bank and they informed me Dan Obrien Kia stated i took the car. This is impossible for a few reasons. One i gave the other $1900 down, so why would they release car to me. Two i live in nh but just relocated from mass and have a mass licensed and can prove i never registered or insured car to take. I contacted BBB about this. The dealerships response was they gave me 7 days of insurance, A LIE, not to mention they couldnt have given me tbat with a 20 temp nh plate because i dont have a Nh license. Then about 2 weeks ago a repo guy came to take the car that ive never possessed. They have damaged my credit and will do nothing but try and lie thier way out of t. Now i have contacted a lawyer and will take this to court read more

I can't even tell if this dealership even exists, nor will I ever visit because they couldn't verify if they have a car in stock either via phone or chat after numerous attempts. The person in chat closed the session after I requested for them to send me in the information on vehicle availability within the chat rather than email or text.... I'm not interested in being added to any lists. read more

Absolutely the worst car leasing experience. Transmission blew as soon as I got the car and they refuse to fix it and instead upped the lease costs. They proceeded to blame the customer for their own mistakes and refused to take responsibility. Would not recommend this business to anyone. Their professionalism is non-existent and they tried to route the conversation under the basis I didn't have any knowledge of what I was talking about because just because I was a young woman. No transmission should go after 2 months of having a car which is what the GM had decided was a normal issue in the industry. I will never recommend this auto dealer to any of my contacts because they are an inadequate company ethically, morally, and do not uphold their commitments to their customers and do not deserve any business to go their way. read more

I went to get a state inspection at AutoFair Ford and they told me I needed all this work, including new brakes. Dan O'Brien Kia had a coupon for their brake service so I came here. After they inspected my brakes, they told me my brakes were perfectly fine and didn't need any work. So instead of doing my brakes and taking my money when there was nothing wrong with them, they were honest and told me I didn't need service. I will DEFINITELY be coming here from now on due to their honesty and great customer service! read more

This place is a prime example of where not to go to get a car. I told them what I was looking for, what I could afford and was pushed onto something that would satisfy the needs of the company, not the needs of me, the customer. I was absolutely disappointed. I pointed out what I wanted on the lot and the guy working with me (Andrew) basically said no no you need this one, this one is easy the bank will approve. On top of wasting my time for 2 hours, I ended up with nothing and was not even listened to for the car I wanted, and what monthly payment I could afford. The woman Lynda really mislead me to get me in there and then everything failed in the end. They were not very personable just guys looking to make a ridiculous amount of money. 600$ a month for 72 months for a 20,000$ car NEWSFLASH... unacceptable that's 43,200$ and saying 2k for my trade (good) but 5k down is so unrealistic and then still a 600$ monthly payment! That means that car would be 50,000$ in the end all said in done. What do you think your customers are stupid? I think Dan O'Brien doesn't want to benefit their customers they want to gain their own company business for their needs, not the customer. I was very unhappy with the service I received. read more

Held hostage! Sales manager would not return my keys, I had to ask 4 times and 911 was my next move. All because I would not make a deal that day. I will never return! Not Awesome read more

At Dan O'Brien KIA, I found a new Niro that we are interested in upgrading to. I went to the dealership and spoke with a very nice salesman (Gary) who assisted me with my ATTEMPT to but a car from Dan O'Brien KIA. To make a long story short, another person came over to the sale discussion. (I assume he is the Sales Manager but can't be sure as he never introduced himself.) On a piece of SCRAP PAPER, he wrote down some figures, an amount they were offering for my trade (which was about $6k over book) the FULL MSRP cost of the car with a couple thousand added (forgetting that I saw the real sticker before seeking out a salesperson) then a monthly amount I would be paying for the new vehicle each month... for 84 months. As I enjoy a good joke and had a couple hours to WASTE, I continued to see where this guy was going to go, maybe it would help a future potential shopper to STAY CLEAR of DAN O'Brien KIA in the future. As I said in the beginning, the salesman, Gary Guyer, was a true professional and I would buy from him if he was to be at a reputable dealership that didn't insist on poorly treating, insulting and trying to cheat the potential customers. I would NEVER recommend any one to go to DAN O'BRIEN KIA in Concord unless you have a sense of humor and are looking to kill some down time. read more

Fool me once... Bought a car from here last year. I did not get any of the extra warranty things and I'm not convinced it would have mattered anyway. Red flags were there right away...the car wasn't detailed (clean) when I showed up to look at it though I had set up an appointment days in advance to do so. Took it out and it seemed great, bought it that day. I was on a time crunch to get to work after purchase. About 20 minutes into my drive I see it needs gas, another red flag they didn't even give me a full tank and they knew I had a long drive back. Next thing I notice is the windshield has 3 dings in it. It was raining when I took it out, didn't notice them. Thankfully my insurance covered the replacement but time is money...Next 2 weeks I took it to my mechanic just to have him look it over, peace of mind. He said it was dry on oil...weird. So he changed the oil for me and gave it a pass otherwise. Started having engine issues within 2 more weeks. Turns out, this car eats up oil, every 300 miles it's down a quart. My options were to 1) replace the engine on a car that I just bought and owed nearly as much as an engine replacement (7,000 estimated) 2) have them dig into the car engine with an estimate of (3000+) thousands, they could on top of that find the only remedy is a new engine 3) call the dealership and see if they would fix it, since they sold me a car that was broken in a very bad way. Turns out, there are no lemon laws in NH, how convenient. They only said they had no way to verify it wasn't something I did etc. and hey could sell me into another car...I'm guessing the calculations would not have been in my favor. So, I've been dumping oil in it every 300 miles since. So far, it goes. I cannot rec any less that you "steer" clear of this dealership. read more

I cant say enough about the sales team here. Everyone from Nick, Jake and the Sales Manager, Tony, were wonderful. We had a strict budget we couldn't really lower but Tony worked hard and got us in a brand new Kia!! Thank you! Come check them out! read more

Please be careful when considering purchasing a vehicle from O Brian Kia ,unfortunately they subscribe to the Bait ans switch technique of auto sales . I would like to warn car buyers BEWARE .i wish we viewed these reviews before going to O Brian KIA ,everything i read here is exactly what happened to us , from taking your keys and not returning them ,to the sales person coming back with forth with fake numbers and wanting to sign the piece of paper .This was in the N.Hampton location ,i guess this a system wide method of securing a bad sale for the customer.PLEASE BEWARE!!!! read more

This dealership is the absolute best! The entire staff is so kind and accommodating. They answered all my questions and helped my family purchase the perfect vehicle. Thank you Dan O'Brien and your team! read more

I got there info from a finance finding site which gave me a preapproval of $25,000. So Sunday I call about a van that I found on their North Hampton website advertised for under $16,000. I'm told that the van is in their Concord location and it would have to be brought down. I make an appointment for Tuesday at 6:30. I get a call on Monday saying are you coming tonight or tomorrow, I call and get that corrected. They keep sending me an update to not for get my appointment at 6:20. I also get a couple texts to not forget. So I get there and the salesman that greets me says lets go to my desk. When we get there he says so lets start with the credit app. I'm confused because I haven't even looked at or test drove the van. I said I am not going to put a ding on my credit report for a car I have no idea I'm going to get. I said I am here to test drive and he says oh the van is in Concord still, but we have lots of cars here. As soon as we do the credit app we can get it down here to test drive. At this point I'm about ready to smack him upside the head. So instead of that I get up and walk away, he still asks so you don't want to do the credit app. This morning I have since received two phone calls from them. I am done and they need to stop calling. I am a somewhat forgiving person and willing to work with people, but they botched this from the first phone call with the appointment mix ups and then right down the crap shoot. So they don't listen and as usual are only trying to make a buck. I don't know if they get a kick back for every credit app they file. Put a fork in me I am done with this place. read more

Had an amazing experience with Shawn Carter! He is def the man to go to when needing a new car!!!

They keep your car to register it on your behalf (whether you want them to or not) but do not tell you until after you sign the paperwork, and it is not stated anywhere. Despite telling you that you can take it home the same day of purchase. I was informed that it was just what the dealership did, and they would be keeping it for only 5 days. But hey, they gave me a ride home since they would not give me the car. I was told on different occasions by different people in the dealership and organization that they enforce this practice with every car purchase they have. But it is not listed or presented anywhere nor is it in any contract. There is a completely different conversation to be had if that information is known to the customer upfront. Especially if purchasing from this dealership is an option knowing this business practice is something they do for everyone, is very important information. It subsequently took 105 days for me to receive the vehicle after the day it was purchase. During this time, the vast majority of the communication came from me contacting them for information that they either would not provide, backtracked on the previously given information, or was very misleading read more

If I could as many others have commented I would give this dealership an absolute ZERO! They are absolutely rude and relentless with their phone calls! I went in about 7 months before my lease was due as they had taken over the previous Kia dealership I originally leased from. I went in to see what they could do for me and all seemed well when they told me to come back in December or January when I was closer to my lease end. About two months later the phone calls began. I decided after receiving several phone calls that I should probably go down to the dealership and see once again what they could do for me. Upon arriving at the dealership I was approached by a young salesman and explained to him that I was there to see what they could do for me if I were to turn my car in early, and I wanted to do a new lease with any money down. He immediately said absolutely we can work something out with you. I sat down explain to him that I was looking for the same car with roughly the same payments and he said oh sure we can we can work something out. He followed the usual protocol known in dealerships, where they go and get their manager and try to work a deal. I was told that I would not be able to get the same model as I currently had for the same lease amount. They told me that I would have to go down a trim and put $$ down in order to have a somewhat decent lease payment. I explained that I did not want the next trim down and I wanted to put no money down. They insisted that I test drive this model that I was totally not interested in. I did the test drive and told them I did not like it and I did not like the rims. I was told this particular model only came with those rims and I said I don't like them. They said that they could take the rims from my old car and put them on the new car if I didn't like them that much.REALLY???? I think they like to take advantage of women. They insisted upon trying to make a deal and wanted me to call my fiancé for my credit card number so I could put a down payment on a car that I wasn't even interested in. I was in there for almost 2 hours after a long day at work putting up with their crap! And one other thing that they do is they take your keys, because they look at your car, so that you absolutely cannot leave. While I was in there, there was a gentleman who was literally yelling for his keys to be returned to him and the manager was rude to him and finally gave him his keys and he left. I'm sure he didn't return! However, I finally told them I was not interested there was no deal I wanted my keys back and I was leaving. They told me that they were going to contact Dan O'Brien himself and see if he would be willing to give me the deal I was looking for. I don't think that there is any owner of a dealership who sits by his phone waiting for a manager to call or text him about making a sale! They came back with something that was no better than what was already discussed-i said no deal and I finally able to leave. That's when the relentless phone calls began and they've called me 24 times over the course of seven months. Needless to say I never returned after that awful experience and I would never ever recommend anybody buy or lease from Dan O'Brien Kia! And by the way their service department sucks just as much!! That's another story!!!!!! read more

if i could give no stars i would. i called the dealership over a four day period attempting to set up an appointment to look at a preowned vehicle and offered to put a downpayment on the vehicle so they would hold it for me as I was traveling from far away. i got the run around from several different salespeople and was told it would be made available to test drive. I made plans and traveled to the location, called to reconfirm when I was about 15 min from dealership to be told the vehicle had sold. terrible communication, horrific service and asanine sales associates who like to hustle customers before you are even able to test drive and buy. i was ready to make a cash buy and these idiots didn't give a care. i will never do business with this dealership and will definitely be sure to tell everyone about my experience. even the "sales manager" eddie is a complete bafoon. thanks for wasting my time, glad I didn't waste any money. don't even waste your time attempting to converse with anyone on staff at the Norwood location. read more

I was sold a car that they did not have the title for. They took my 35k dollar trade with title before telling me they did not have the title for me. I purchased a used car on Oct 17, 2020. I signed all the paperwork and was told I would need to register the car. I provided my trade in and signed over my title and was told I was all set. After waiting for 2 hours, even though I purchased the car with cash, finally I was told the title clerk was not there and that I would need to wait until Monday to get the title. No big deal, since the registry was closed till Monday. I called Monday and was told they did not actually have the title and they were waiting for it "any day now". I said ok well I only have 7 days before I need to register the new car. The following Monday I called and was told they still did not have the title yet. Finally I was told the 4runner was a trade in that they just paid off the loan and it could take 2 to 4 weeks to get the title. I then had to drive there again to pick up a loaner. 5 weeks and a dozen calls later, I called a different Dan O Brien dealership(North Hampton). They were everything the Concord location isn't. Friendly, courteous and respectful. The title clerk there called the Concord location and was told they did have my title and would over night it. That was a Friday. Monday came and went and no title was delivered. I called again Tuesday and was told it still had not shipped. I decided to just return the loaner and pick up my title myself. I have never dealt with a more unprofessional dealership ever. I never even received a call back after a dozen phone calls and being told they were "looking into it". Stay away from this dealership at all costs. Terrible experience. read more

I found a used car online that fit the bill I was looking for. Miles, year, etc... They had a generic stock photo book of the car. I asked for a description from two seperate people. Lies from both. I couldn't make it down to see the car for a few days so I asked to put a refundable deposit on the car until I could make it in to look the car over. I got to the dealer and gave the vehicle a once over... not at all what they described. It had bald tires (inside tred run flat, so had been out of allignment for a long time) brakes were almost metal on metal, quarter panel was dented and scratched) I could go on but why beat a dead car? I asked for my deposit back over the phone because I felt like they said what they had to just to get me there knowing the car was a pile and I didn't want to waste any more of my time at that dealership. The receptionist said I had to come in. I asked for a salesman to meet me outside by the front door. (Covid going on and all) The sales "kid" was on his phone wasting time with a slow casual approach. He asked if he could help. I asked him to refund my card, he asked more questions, I asked him to refund my card... This happened several times back and forth. I also had to call a few days later and speak to someone about refunding my card. Dan O'Brien should have someone come in a teach his employees about better business practices. I will never step foot there again or any other Dan O'Brien dealership. I wouldn't recommend this dealership to my worst enemy. Lame dealership. I'm glad I know the business... this seems like the kind of place that would take advantage of anyone they could. read more

My husband and I thoroughly appreciated working with Derek (sales) at Dan O'Brien Kia in Concord, NH. Derek was great and went into so much detail about the automobile we were looking to buy. We decided to purchase the Seltos that we had test driven. Unfortunately, things went downhill from there (with none of it due to Derek). We were going to pay cash for the auto but to receive a $1,000 rebate, we had to finance. The paperwork for that process was (and has been) a disaster. Initially, the finance guy (name withheld) had put 10/02/2020 on all of the documents - the real date was 10/05/2020 so we would have ended up paying for three additional days of financing. We got that straightened out but, alas, he wanted copies of utility bills. I had that on my phone, but he now wants a utility bill (or bank statement) with my husband's name on it. We just recently moved to NH, and all utilities are in my name and our financial documents are still going to a rental property in Boston. So, we've gone from being ready to pay cash for the auto to probably returning the one that we drove off the lot the other night (and I say night because this whole process took us about four hours on Monday afternoon/evening). To add insult to injury, our utility bills show the condo group name and we have a PO Box for USPS delivery (no mail can be delivered to condo). Unfortunately, the finance person couldn't list all of that on the financing documents for some reason (e.g., condo group name, condo address, personal PO Box), so he says there will be confusion over the different addresses. I've spent considerable time on the phone today with said finance person, as well as exchanged emails. After the first phone conversation, where he was condescending to me, I hope to use email to have documentation of what has been said. Over the phone, he told me that he had 20 hours of work to try to do in six hours - it was clear that I was not his priority which is fine but just seems weird since we have the car and it would seem they'd want to get this moved forward. So, here we are...sitting here with the Seltos, we have it on our car insurance, and this person hasn't even sent over the documents to Kia Financing yet (I know that because the two people whom I've spoken with at Kia Financing have tried to be helpful, but they have nothing about me to work with because said finance person has not even tried to send them anything). Here's what the said finance person emailed me: "i need either a bank statement or utility bill in his name . Unfortunately they dont take insurance cards ." Yes, that's cut & paste from his email (no caps, no apostrophe, extra spaces before period). Yet, he hasn't even sent anything to Kia Financing, as there is no doubt we qualify for financing. Does he even know what Kia Financing will do with our application if he hasn't even tried??? I don't know whether to laugh at the absurdity of all of this or cry because of the time that has been invested effort. read more

Dealership is full of a bunch of rude pushy people. I GET that you're supposed to push people to buy a car, but if someone says NO they mean NO. They FORCED me to buy a car. I kept saying no, no, no, and when I tried to walk out the door they literally stopped me from leaving and MADE me sign paperwork. MADE me get the car that yes I did want but they ABSOLUTELY ripped me off, and by the time I was signing paperwork I had already been trying to leave the dealership for at least 2 or 3 hours, I didn't even care anymore whatever would allow me to leave I would do. THEN they made me COME BACK to sign more paperwork because they "made a mistake". Finally, I go to pick up my car (which I overpaid for and was so pissed about) and THEY DIDN'T EVEN DETAIL AND CLEAN IT. Got the car (brand new only 40 miles) and it was dirty and had a scratch and a small dent on it. THEN I realize they LIED to me about the cars features. I was told it had LED headlights (Does Not), Remote start (does not) and i was told I got free state inspection (I didn't). They didn't even give me the antenna that goes on the top of my car. I could have gotten the car for 3,000 dollars cheeper somewhere else but they forced me to buy a car. DO NOT go here. And for the owner, I'll be talking ALL about this on my YouTube page (I have over 10,000 subscribers) . You need to drop your whole staff INCLUDING the sales manager and train some new people the right way. read more

Never again.Asked for 4 a 4 cylinder and got showed anything but.High pressure sales,rude ,slick sales people and highest dealer costs on a used car ever.I went to Portsmouth used car center on mirona rd in Portsmouth and what a difference.Will never deal with Dan Obrien Kia in North Hampton ever again. read more