12/16/20 What a great refreshing experience I had with the…read moreguys at Supreme Car & Trucks on Rt 3A in Bow. There is never a good time to have a catastrophic failure with your vehicle, especially when your most recent ex-wife made your credit score head into the toilet...and being a single dad. My local credit union (a member of 14 years) wouldn't return my calls....however in searching for a buy here, pay here place I was fortunate to find Supreme. I was blunt about what I needed and what I could afford. We found a good used car with reasonable miles for the year. Nothing fancy (well it does have heated seats) just needed a grocery getter and to get to work. After I was easily approved by a finance company they work with, yeah high interest, but I was over a barrel with no options (other than begging family...) Very soon after my purchase there was an issue (kinda major) with my car, not gonna go into the details on make, model or issue. It is still a 14 year old car. Bottom line is, they stood behind the car they sold me and took great care of me. I was patient, yeah not thrilled, but hey $h!t happens. Now it did take a bit to get the issue resolved since it was an intermittent issue. But I'm confident it is now fixed. I rarely write reviews or make recommendations but there are exceptions and Supreme Cars & truck IS the exception. I cannot express enough on how wonderful my experience was with Jeff, Shawn & Bob. Ray Hood jr  Enfield NH

I bought a vehicle from Shawn at Supreme four years ago, when my credit was badly damaged and I…read morehad no recourse for financing except for a sub prime loan. I got a vehicle that had very high mileage on it and I paid a high monthly payment on it for almost four years, and by the time the loan was almost paid off the vehicle was worthless. That being said, Shawn was friendly, helpful and accommodating, and up until the last time I got my vehicle repaired there I was quite pleased with what I was charged for repairs. Shawn also worked with me on repairs that were covered by my warranty and treated me fairly. The result of buying a car from this business and making my payments on time was greatly improved credit. I recommend this dealership to anyone who is in dire need of a vehicle and has lousy credit. They will help you out.

By far the best experience I have ever had buying a vehicle! Dana was great to deal with. Holly was…read morewonderful. We were treated with respect and sincerity. I would recommend them to anyone. I will be servicing my vehicles here in the future!

Carlson's has been taking care of me via regular service for over two years…read more They've even given me a discount when I did all my scheduled maintenance with them at once. I recently was saved from unnecessary "repairs" estimated by a Firestone in Troy, NY who tried to squeeze me after seeing a woman in business attire on a deadline for inspection. Knowing I can count on them to be honest and keep me safe driving all over the northeast every week is a blessing. And the complimentary peppermint patties are a nice touch too.

Reviewed an ad online, sent message, nothing. Called, put on hold and disconnected 3 times. Trying…read moreverify if the truck I wanted to buy was still there! Called again this past Saturday, guy told me I'd have to come in and the website gets updated "whenever!" Real nice company!

Had a great experience today with Prices auto sales. To me the way people treat you matters. Each…read moreperson encountered Tyler, Dave etc were very friendly and helpful. It was a great car buying experience. A lot of times car salesman and especially used car salesman get a bad wrap. Not always deserved, these people have families and get up to go to work each day as well. Sure they need to turn a profit, yet what business doesn't need to, to stay in business? I just think they all made the process a lot better because they were down to earth and never once felt like a number. Stop in to see them if you want a good used car buying experience, from my standpoint.

If you purchased a Toyota or Hyundai through them, you no longer get free oil changes and…read moreinspections.

Last week I drove to New Hampshire to visit my parents. En route, my beloved car died. I managed to…read moreget to my old mechanic in Manchester, who put a battery in and said to get to a dealership/service department quick, since my IMA system was on the fritz in my 2013 Honda CR-Z. I immediately thought of Grappone. When I called, I tried to explain the story. I explained that I wanted to come in that day, look quickly at my car to tell me if I had any options, and that I would like to buy a car that day if I did not have any options. I was transferred to the service department. Before I even finished speaking the bored, uninspired woman on the other end told me there were no appointments until the following Thursday. Taken aback, I tried to explain my situation again. She couldn't have cared less. Frustrated that she didn't understand, I hung up the phone and asked my mechanic what to do. He said to call AutoFair in Manchester. They took me in immediately and told me my IMA system had failed. They were gracious and kind when they told me how much it would be to fix. I made the decision to buy a car the next day from them. I bought a 2021 Honda HRV. I'm writing because I am totally baffled that you literally refused to help me in this situation. I told the woman I was planning to buy a car if my old one was too expensive to fix. Grappone pretty much refused the sale!! To make matters worse, I randomly kept getting messages that a service appointment had been scheduled for me tomorrow, June 27. I kept trying to cancel it, but no luck. I am deeply disappointed and honestly confused by your dealership, and won't be able to forget this. I live in Connecticut now, but I'm in New Hampshire all the time. I will be telling as many people as possible how your dealership refused to help me, then had the GALL to schedule a service appointment. It was clear the person on the other end wasn't even listening to me in my hour of need. If I were management, I would want to know this happened. I will also be posting it on your reviews. Thank you.

I would like to start out by saying I was in the wrong, I should've asked the office before going…read moreback into the yard, and I apologized for it, especially after saying I was going back to my truck to get some cash. But did Stu have to call me an asshole? Did he have to say don't ever come back again? A mistake like that immediately goes for him to say that? Just wanted put that out there. Kept my mouth shut, apologized, and just left. Only person I dealt with, so do not know how anyone else is in the office, but this happened today.

I would like to start out by saying I was in the wrong, I should've asked the office before going…read moreback into the yard, and I apologized for it, especially after saying I was going back to my truck to get some cash. But did Stu have to call me an asshole? Did he have to say don't ever come back again? A mistake like that qualifies him to say that? Just wanted to say that. I do hope ya boss looks at this, and when a person makes a mistake this Is how ya treat him. Happy new year!

I bought a car tonight at Bob Mariano. Heidi was my associate and she was great. The gm came by -…read morehe's a vet and seemed like a nice guy. The finance guy was also helpful - kept it moving - and was personable. They had what I wanted. They dealt straight. Overall great experience. Most of all - I'm so so so happy with my Wagoneer!

I had changed my mind due to some features that were not on this Jeep. Told them I wanted to keep…read moremy old lease. I was told they had grounded it already and would see if it could be ungrounded. They didn't even look into it and just delivered the new Jeep. At that time I was told they can't unground the lease. On decided to check with the lease company to see if it was paid off which they told me it was I believe grounded on Monday or Tuesday. I also asked if it was possible to unground this lease and they had informed me it could have been done that all they would have had to do was call them. I had also inquired about their 100% satisfaction guarantee. I was asked were I saw that which I informed them it was on their website. The next day they took it down and that was it. On the good side they delivered the Jeep to my house. I don't live in CA. not sure why it says that

Awful experience. They sold me a car that had received…read more"State Safety Inspection" sticker. They passed the car with a number of items that should have caused it to fail the inspection. I told them I was going to contact the State and they started back peddling right away. The car was leaking gas and I had to fight with "Jimmy" for over two weeks to get them to pay for the repair.

Respectfully serviced when leaving my Honda off for a manufacturing recall. Had a renter cat given…read moreto me to run to an appt in the mean time. Car was serviced adding fluids where needed for free! (Radiator, etc).

While driving through NH (out of state driver) our Honda Civic broke down. Had it towed to…read moreGrappone Honda on a Saturday afternoon as it was the closest Honda dealership. Was told on Monday that they couldn't say when they'd be able to look at it, despite the fact that it was an emergency service. It was treated like an ordinary maintenance appointment and could be weeks or longer before they could even look at it but to keep checking back. Finally arranged to have it towed out to a local garage who had it fixed in a day. Really? There's no room in your services schedule for an emergency? I'm giving one star because the receptionist was at least pleasant, but the support provided by Grappone to a longtime Honda owner was worthless.

Had a very difficult dent in the upper rear pillar of my F-250 last year and couldn't find a shop…read morethat wanted to look at a "small" job so I called Guimond's, was asked to come in the next day, shortly before closing hours for an estimate. I liked what I heard and set a date for the next week. I to this day have no idea how they removed and blended the paint. Great job. Today, after being rear ended last week, they have the insurance paperwork for my next repair. One star? Because you can't wait? They don't need your work. They have all of mine.

I am not a review person. Usually not worth my time but this experience was really bad. Not the…read moreplace to go if you are particular about your vehicle. I was referred to this shop by a friend and had heard good things but left extremely disappointed. Communication was sub-par throughout the long drawn-out process. Upon getting my vehicle back there were a number of concerns: 1-Door was replaced as part of the repair. New door was not aligned very well, and it did not look like it was fully closed when it was shut properly. 2-Trim pieces/rivets were not fully installed properly 3-Interior was a disaster. Grease/dirt was everywhere on the interior of the affected door panel. Grease on headrest and seats as well. Rear seat was filthy and covered in sand. It was clear that the exterior trim pieces were removed from the car and stored on an unprotected rear seat (this is mid-winter so everything on the exterior was coated in sand/salt). 4-Door handle was not recognizing the remote for the keyless entry. 5-Exterior badge was reused and already starting to peel off of the new surface. 6-After the first hand-wash I could see tape residue all over the exterior of the car. I am guessing they either used poor quality tape or the tape was left on the car much too long as they completed the process. There was a badge that was not available at the time of the original repair, so I had to bring the vehicle back in to have them install that badge on the door when it finally came in. Once installed, and the car was hand washed, I could see egregious swirl marks on the door in that area. My guess is when I brought it back in (again in the winter) they simply took a dry towel and rubbed the area (sand & salt included) clean. Either that or their wash mitt/brush was covered in sand. Unbelievable disregard for the paint surface they had just repaired. Looks awful and spans the entire bottom half of the door. *Of the original 6 issues above, the shop handled #1, 2, 4 & 5 to my satisfaction when I brought them to their attention. I did not mention #3, #6 or the swirl marks gouged into the surface as I would not trust them to do an adequate job in rectifying the situation and would rather not have them touch my vehicle more than necessary. All-in-all a very disappointing trip. Don't trust them with your car unless you truly don't care how well the repair is completed.